They do a great job cleaning up my phone when it's gotten jumbled and cluttered. Can resolve all…read morekinds of issues. And their fees are incredibly reasonable!! They are also patient in explaining and demonstrating how to do things myself !!

Such a good place. The man who help my cousin was such a nice guy, he fixed the phone screen very…read morefast and it works amazingly. The prices are good, definitely stop by if you need phone work.

Terry is awesome. Very trust worthy and punctual. Great communication and only charges for real…read morework with real prices. Hard to find a service like his anymore

I definitely WOULD NOT recommend Terry for any computer repairs. He had my sons laptop for an hour…read moreand 20 minutes and texted me it was unfixable and charged me $150. Said he worked on it for over 2 hours, but definitely did not. Time stamps don't lie. He also has a car just for his business, but didn't offer to drop off or meet or anything, so I didn't have to drive an hour.

With an important business trip looming and a screen fritzing out for unknown reasons, I was faced…read morewith a tough choice. I knew the vendor repair service turn-around would be at least a week, while working with Reboot was a total unknown. I brought my machine in and got an immediate, and most importantly CORRECT diagnosis, and this team worked to get my parts rush-delivered. When the part came in, I popped in and they turned the entire job around in under an hour, and they even saved my old webcam-cover-sticker and situated it on my new screen. And all the while, I saw and heard them attentively listening to and offering real, practical advice to each customer that came in; not trying to upsell or pressure people into work they didn't need done. These are real pros, who have attention to detail AND empathy. Would work with them again in a minute, but based on the quality of their work, I'm sure I won't have to.

they are a money pit. Quit while you are ahead. It's like a junkyard th sells a transmission…read morefilled with sawdust. Good luck

Beware store policy! Drove my RV in, main engine battery…read morekept dying had to use combo switch to get it there. Duracell Ultra group 65 from 6/25 *batteries plus brand. They tested it and told me in order to use the 24 month warranty, since it was at 11v, I would have to leave it there so they could charge and then test it or I go home, take it out and bring it back. Or buy another one, if the old one charges up then I have two batteries...ridiculous, I was told thats STORE POLICY! What if its your only car....what if your on vacation! Don't waste your $$$ here. Go to Auto Z, under warranty they will test replace and install it for you. FYI Store manager, I have a boat (3 batt), RV (3 batt), 2 car batts.....your done with my business, so post your apology.....lol

I called ahead to confirm they had a replacement fob for my car, and Chris assured me they did…read more Since my car battery was dead, I paid $75 to have it towed there from about 30 minutes away. Chris said he'd have the key cut and programmed in 30-45 minutes and would call when it was ready. He never called, so I reached out myself--only to learn that he couldn't program the fob and had actually cut the key incorrectly, making it unusable. After telling me this, he just moved on to another customer as if my needs had been sufficiently met. Were it not for Ed, a more experienced associate, I would have effectively been stranded 30 minutes from home. But Ed stepped in and charged my battery, got me a working key so I could get home, and later gave me a discount when I had to return for a properly cut fob. Ed was excellent and really saved the day, but because of Chris' mistakes and lack of follow-through, I can only give this location 2 stars.

fixed my cracked iPhone 14 back glass honestly it's…read moreflawless work! Definitely recommend

I requested service over the phone and was quoted at $109 for a repair that would be done that day…read moreor the next, it wasn't done for 4 days. I had somebody drop it off for me as I was out of town and was told there was a $60 inspection although they were told what the issue was. This brought the total to $160. On top of this they put a sticker that was difficult to remove and left residue and didn't give me back my cords and not original sony power cords.

CPR is fantastic. The guys are as cool as a cucumber, knowledgeable and friendly. I was freaking…read moreout when my iPhone frozed. They really knew what they are doing. The price was fantastic and were able to fix that phone quickly. I am so thankful I went to them first. They will have all my future business and I would recommend them to anyone.

I brought my X box series X here- would not stay/come on. Staff were very honest and friendly. I…read morehad it back in 2 days working great. Would definitely recommend and go here again. Thank you guys!

During Christmas I purchased two laptops for my 10 and 12 year old sons. They were thrilled to have…read morebrand new laptops. Three months later my 12 year old's laptop just stopped working. My husband contacted Microsoft and they told him to take it to radio shack. We had other shopping to do and drove to the Radio Shack in Salem. We were informed that they could not do anything because my son with Autism took off one key by accident (he is fascinated with how things work) This had nothing to do with the laptop not working, but I understand that employees have to follow policies. I thought about looking at a replacement and the employee was very rude. He said "you get what you pay for" and said it was no surprise our cheap laptop quit so soon. He showed me laptops in the $1000 range and told me that I needed to buy one of those or something nicer if I wanted my children to have decent laptops, implying that I was a cheapskate who bought my kids two pieces of junk. He did this in front of my children. I am not paying $2,000 for laptops and do not appreciate being told I am cheap in front of my children. I will not go back.

Just had my worst retail experience EVER at North Lancaster Store. Rudest person I have ever…read moreencountered in retail works there. Absolutely no customer service skills. Very terse and short with all customers. I know the job probably sucks, so whatever. I had waited 20 minutes to get help because I needed something from the stock room, and had to wait while she activated someone's phone. No one else was working there. Fine, I understand that. Not her fault they are understaffed. Then she got my stuff from the back. The item was on sale, but then she had to do some extremely complex transaction and then go back to the stock room to print something and then scan it so I could save $5 bucks. I commented that their system seems rather antiquated. Then, of course, she had to see my ID even though Master Card policy prohibits requiring showing positive ID. I told her, fine, but that it is against Mastercard policy. Look it up if you don't believe me. It"s my pet peeve that I have to go through a bunch of BS to prove my ID at a retail store, when I can just punch in my card number online and be done. Some weirdo standing there (people were starting to line up in random locations) then asked my "why are you so rude, when she is just doing her job". He was very aggressive, and I realized that the clientele in this place by-and-large seems pretty sketchy. He may have had a point, but that lady and that cluster**** of that place just brought out the worst in me. That guy and I proceeded to have an argument right in the store. He told me the batteries I was buying wouldn't last 10 minutes, and I told him how rude it is of him to insult these fine Radio Shack product.s. He kept right on blabbering about my rudeness as I walked out with my purchase (which I now wish I had just abandoned the whole thing). Well, let's just say my days of Radio Shack are over. To that fine upstanding citizen and that stellar customer service provider, you need not worry that I will ever again bring my rude self into Radio Shack.

I needed a freezer for my garage so I went to FB marketplace and found one. The seller said he'd…read moredeliver it. As it turned out, it was Jaime from Salem Appliance Service and Repair. As a used freezer, he gave me a 30 day guarantee. Well, after about 2 months, the freezer still worked but wasn't freezing things hard, like ice cream, and was collecting a lot of frost, more than normal. So I called Jaime and explained what was going on and needed a different freezer. He didn't have another one so he told me to look online and find one and he'd go pick it up for me at no charge, but I had to pay for the freezer. No problem, I knew the one I got from Jaime was over the guarantee time. After I received the new one, which the seller delivered so Jaime didn't have to go get it, I called Jaime to come and get the old one so I didn't have to pay someone to haul it away. Jaime came to get it and, can you believe it, he offered my money back. I only took 1/2 but damn, that's customer service. Thank you Jaime, you run your business like you're selling to friends or family. I really appreciate how you operate.

We purchased a home that included a high-end refrigerator. Very technologically advanced. Shortly…read moreafter we moved in, it stopped working. We called Salem Appliance Repair and a technician came out, looked it over, unplugged it, waited a bit, and plugged it back in. Said to call them back if that did not solve the problem. That was ALL he did. Unplug it and plug it back in. They could have told me to try that over the phone. Charged me $75 for five minutes. Absolutely ridiculous.