I have been going to Posh Nails & Spa for two years, now, and not until last week was I ever disappointed after my services with the displayed level of professionalism, and lack of hygienic nail care.
On Dec. 30th, 2020 my fiancé and I made an appointment for 6:30pm for two pedicures. She insisted we be there by 6:15, but he had to come pick me up, so 6:30 was more efficient for our schedule, which is why we requested said time. The owners rushed through our services (they closed at 7:00 that evening) and after asking us what type of pedicure we'd like and giving her the answer; she flat out chose another product out of a sample pack to use for our treatments. I ignored it, chalked it up to the fact that we were their last apt and said nothing...everyone wants to get home, right? It happens. After being rushed, we paid and were out the door by 7:10pm.
On Jan. 2nd, 2021. I went in for an ombré full set. Nothing fancy (note pic 1) and was told by the owner, that she could do what I wanted. After an hour, and using pink & white powders, my nails were unevenly caked with coats of powders and looked nothing like the picture she'd already told me she could do. She said "You do softer ombré, yes". I told her no, that I did not understand why I was told I could receive a service, the nail associate completely do the opposite of what was requested, and then assumed I'd be okay with it. I was infuriated. In an effort to get on with my Saturday night, I told her to simply paint a natural looking French tip look to the nails, so we could call it a night. She offered to let me come back in on the next business day, and another associate could re-do my nails. She did not charge me. (See pictures 2 & 3)
So, Monday rolls around (today). Jan. 4th, 2021 and I go back in this morning to have them redone. A gentleman does my service this time, to which I'd shown the original picture I wanted the weekend before, and then a new picture, saying if it could not be done, to simply to a more natural look. (See pictures 1-white/pink ombré- & picture 4 -all natural one shade look). He tries one nail, it's similar but not as vibrant as the OG pic 1, I was after all along, but I could appreciate the effort and them not charging me last time, so I just said, "that's not quite it, but better so okay." (Maybe he will do a second coat of white, it will look fine). Then, this man began to be lax-i-daisy with the precision of his handling with the electronic nail filers and buffers, and burned the sides of my nail beds and even used sharp needle nose filer underneath my nail (I know sometimes they do this to get the acrylic off from setting the top, like little strays, etc. but at one point he jabbed in down into my pinky it made my nail bleed underneath) The sides of my nail beds were filed HARDLY down and it happened more than 3 times. (See pictures So listen. At the end of the day, they tried to fix it, but honestly the re-do visit today was like torture for my nails. They are still hurting after several hours since my visit and I am $50 in the hole.
Never will I return to Posh Nails after the way they handled themselves, repeatedly rushed through services and damaged the integrity of my nails. read more