ABBREVIATED VERSION - Nail tech, Becky D. displayed the following during my service:
IGNORANT - making broad generalizations about Asian people.
POOR QUALITY WORK
INDIGNANT when asked to repair her mistakes
First of all. F. Came here to get my nails done bc I couldn't get to my usual salon. Made an appointment with Becky D. Told her I needed my existing pink and white SNS redone (full set). Set the appointment for the next day. I get there 10 minutes early, she's 10 minutes late. No biggie. I tell Becky that I need a pink and white ombre. Becky tells me that she doesn't know how to do ombre because her clientele is much older and just want basic services. Becky now wants to downgrade my original service from a full set at $60 to a fill in for $45. Mind you, I get my nails done every 2 weeks and don't pay that at my usual salon. But, again, this was only because I couldn't get to my usual place. So fine, do the fill. If you know you don't know how to do what I'm asking for, I don't need you learning on my time. So Becky asks where I usually get my nails done and I say it's a shop back home. I go on to say that it's hard to find a salon that actually does SNS, because some places claim to, but are actually still doing acrylic. (No reference to race at all.) Becky says Yeah those little oriental shops are used to using cheap products and don't want to pay for the SNS. She's already filing my nails, at this point. One of her coworkers come into her cubicle and asks her what she's talking about. Becky goes on to say that I (the customer) was telling HER how those oriental shops use cheap stuff. (So evidently we're just going to pretend that someone ELSE and not you was saying this ignorant bull.) Don't worry, I didn't let that ride, but in the interest of brevity I won't include here.
Becky starts on the SNS. For some reason, she's not wearing a mask and blowing on my nails to get the excess powder off (gross). She starts filing one nail before the dip powder has set and is still gummy. She starts filing my pink and white ombre with a black nail file. As expected, the black color from the file starts to mix with the powder, now I have this little dark spot on my nail. She dips another nail twice in pink. (No I didn't ask for an accent nail.) So this whole nail is tinted pink while the rest are pink and white. I mention this to Becky several times throughout the service so she can fix it. She files both a little, but, ultimately, both still have the same issue, just a little lighter. She says a couple of times, well it'll look better once the clear coat is on. (Because, somehow, flaws, discolorations, lumps, and bumps are always LESS noticeable when you shine them up.)
At this point, this has been a waste of time, and I'm going to have to get my nails redone because they're just not right. It's not a blazing catastrophe, but my nails are always done. I've asked you to correct your mistakes and you haven't. Before she applied the clear coat, i asked her for the fourth time to fix the dark mark and the pink tint on the affected fingers. Becky says I CAIN'T DO NOTHING ABOUT THAT. But why not? You messed it up. That must've been in the powder. The powder you JUST APPLIED and drug a black nail file through? Becky says, Let's just see how it looks with the clear coat. Becky applies clear coat Guess what! Pink tint and dark spot on nail still visible! The clear coat gods didn't will the mistakes away as promised.
CUT TO THE CHASE!
Now I'm gonna need a price adjustment. I have to get these redone at my USUAL salon, where they know how to do ombre and nails in general. I've already wasted an hour and half for nothing. Quoted price was $45. She offers to reduce it to $40. Um no. Becky is getting agitated. I knew you were going to do this. I've dealt with YOUR KIND before! I don't follow. What kind? You just want to complain the whole time to try to get something off the bill. But Becky, YOU downgraded my service because you didn't know HOW to do ombre. I've asked you throughout the service to fix these two mistakes you made. You didn't. People SHOULD complain if they're paying for a service that's not to their satisfaction. I have to get these completely redone. Becky says, THERE'S NOTHING WRONG WITH YOUR NAILS. $40. No.I'm not paying you nearly full price for shoddy work. I'll pay you for your time, but not $40. Becky says, YOU CAN GO. I'M DONE WITH YOU. I'VE DEALT WITH 'YOUR KIND' BEFORE. (Two guesses what your kind means.) So I say, I'm willing to pay you, but not $40. JUST LEAVE! (Becky was mad, Y'all. Watch out!) You sure? You ok? Becky says I've been doing nails 30 years and dealt with 2 people like you. Ok Becky. Is there a manager here? Nope! We're independently owned! No problem. See you on Yelp. AAAAAAAAND here we are. read more