I'm writing this review on my newest refurbished computer from Cyber Exchange. This is probably 6…read moreor 7 computers over the past 15 years. Adam is always helpful when selecting a machine and the adaptors to enable the devices I already have to work properly. The favorite thing about the computes from Cyber Exchange is that they don't have the promotional software installed that I see at other retail stores. The computers have just the current operating system, clean and nothing else to work your way through.

So I'm giving this place a good review; I haven't been to them since, before they moved to there…read morecurrent location (previously they were down the street next to cumby's/hooters). the service I got was good and professional, so would say to give them a chance.

My son took his very expensive laptop to them to repair a charging problem. It needed a new…read moremotherboard but they didn't tell him that. They put in a charge port that behaved the same as before the repair. They refused to refund his $170 that he paid for a repair that didn't repair the problem. Do not go here!!!!

DO NOT TRUST PC WAREHOUSE…read more I brought my laptop to PC Warehouse because my webcam stopped working after the most recent Windows update. A few days later, they called and said that restoring my computer to factory settings would completely fix my issue, and to not worry because they would save all my files and data (though I would have to redownload certain programs). After six days, I picked up my laptop. The webcam was not fixed and after I got home I realized 99% of my data was lost. When I call and ask them if they have an external save of my data, they tell me that they don't know, and that they're willing to take another look at my computer, but cannot tell me how they plan on getting my data back. In short, if you value your time, work or possessions you should never trust PC Warehouse with your devices. I lost four years of personal data and college work because I made the mistake of trusting them.

The staff at the Apple store at the Holyoke Mall is excellent!! Not only are they smart and…read moreskilled, they are also personable, patient and professional! My Mac computer had an issue that took several hours to solve (it wasn't even an Apple-based software product that they were helping me with), and throughout the visit multiple Apple staff worked collaboratively to fix the problem (at NO CHARGE to me, I might add) and my Macbook is running better than it has in years. Thank you all so much for your skill and your perseverance, all the while maintaining a very friendly, fun atmosphere!

We were at the Apple store in Holyoke last week to purchase a new IPad. We were told to wait and…read moresomeone would come and help us. No one came and we asked the woman again and she wouldn't take our name and told us to wait. My husband is disabled and the security guard was concerned and came over and offered him a seat. He declined and we continued to wait even though some of the workers were huddled and chatting amongst themselves. A kind customer offered us his appointment spot. At this point we decided to leave. This is a very poorly run poorly run store. We probably would not return to this store.

Once again, GoGeeks bailed me out of a problem for which I was totally in the dark. I have used…read morethem many times and bought equipment from them and always found GoGeeks staff to be responsive, efficient, pleasant to work with and reasonably price. I have used them many times over several years and recommend them to family and friends.

Home visit to get Printer working - the day after I tried to print something & it didn't work…read more Flat out refused to return. I am disabled and had been release from rehab a few weeks before requesting their services. This is the company I purchased my computer from and have used them for servicing.

Robert is very responsive and worked quickly to repair my laptop in a timely fashion…read more Knowledgeable, friendly and excellent service- A+

I struggled for years with with slow internet, weak wi-fi and outages that sometimes took days to…read morerestore getting BS excuses from agents half-way around the world. Robert suggested buying my own equipment and switching providers and what a difference it made. Robert hooked up everything, all I had to do was enter a new password. I now have incredibly fast internet, strong wi-fi with great customer service from Robert and the new provider at a competitive price. Southwick Computer is the Best. Bill D.