Very nice people who provide thorough and conscientious service. They know their product thoroughly and certainly take the time to explain the details so that we know what to do next. read more

Service is OK, but the last time I was there my problems weren't solved completely. I had a MacBook air with password issues that was partly fixed for $50. Also had an iPhone that wasn't charging and they fixed that at no charge. read more

Needed my PC computer cleared of viruses and other malignant software. They completed the repairs significantly faster than expected and were excellent at communicating the status of my computer. They were delightful and professional to work with, and I wouldn't hesitate to use their services again. read more

Absolutely terrible Apple Care Plus service. Although listed as an official Apple Support location (due in part to the proximity to Smith College), save yourself a headache and just go to the Apple Store at Evergreen Walk for service appointments. I love supporting small(er) businesses but this is a travesty. Northampton deserves much better. read more

Went to this authorized Apple dealer to replace my iPhone battery. The Apple site on my phone said it would be $69. (see below) This dealer quoted me $89. I believe that's nearly a 35% premium. The manager suggested the batteries cost them $40. I understand that every business must determine their profit margins. This dealer has every right to price their products and services as they see fit. And I have every right to make the decision on who I choose to patronize. This is too bad. I am local and there are six good Apple customers in my family. Two of them run international businesses and purchase Apple's most advanced and powerful systems. I'll head 10 miles down the road and work with The Apple Store read more

Yes Computers - Computers Near Me - Northampton, Massachusetts

Yes Computers is definitely the go-to place in Northampton, MA, for computer purchase, repair, and all kinds of explanation and support for those of us who aren't super techie. Tyler particularly took my laptop in for repairs without any wait, did a great job with it, and then two days later gave me a little impromptu but friendly consultation on cleaning up my desktop. I highly recommend Yes Computers! Katharine B. read more

I am giving Yes Computers the highest possible recommendation. The person who initially answered the phone was extremely helpful and patient. Then, when I brought the phone in, the problem was quickly diagnosed and fixed; the phone was ready for me to pick up that afternoon. Additionally, the bill for the repair was very reasonable. I will definitely recommend Yes Computers to my friends. It is best to make an appointment in order to get quicker service. read more

Don't waste your time just go straight to the actual Apple Store. Will either be over priced or have bad service.

Helped me solve a MAJOR problem on my computer. Great staff and knowlegable. Highly recommended.

I took my new MacBook Air to Yes Computer along with my old MacBook Pro and asked them to transfer the data from the old to the new. What I got back today is a disaster. I can barely use the MacBook Air. Now I don't know what to do. When I called the dealer on the phone and sought their advice, they said to do X, Y, and Z (which I didn't understand) and call back later: "we're really busy now." I'm not a computer geek, so I hesitate to work on this new computer alone. I'm really disappointed. Stephen read more

I was told 3-5 days for a repair, then 6 days, which turned into 8 days. (They didn't even look at it until 3 days after I dropped it off). I also found the team unresponsive and rude. I'll be going to the Apple store in Holyoke from now on. read more

It's not the worse computer store, but YES is a no. Asked the person at desk for help with a transfer issue, he said. After asking the tech. Interesting he didn't bother to ask colleague. Clerks, not techies. I could have gotten more off CNET. read more

When my computer stopped turning on I looked up the reviews for Yes Computers and decided to take a chance. Let me save you time- don't. They made me waste two weeks with my computer sitting at their store. They told me they would have it ready in one week and it's fine if it takes longer but they never even ran the diagnostic test or follow up with me. I've called multiple times and the third time I left a voicemail and no one got back to me. I tried to go in person but since they hadn't done any work on it at all I decided to take my computer to Apple. They were also super condescending. But it's not just me- my stepmother, after waiting extremely long for her computer to be repaired, came home and the screws weren't on the back of her computer. She had to go back to ask for her screws and the guy told her "it happens" without an apology. read more

Just received fantastic customer service here. I came in near closing time and was able to get a problem solved in the spot. I wish I had asked the name of the person who helped me to offer a personal thanks. Was wearing a baseball cap backwards. You saved me! Thanks read more

I recently tried YES for the 3rd and last time for computer repair. Each time they have provided long service times and a wrong diagnosis, resulting in me having to take it to the Applestore in Holyoke, weeks after bringing it to YES. The convenience of their Northampton location is no longer appealing and all of my future repair needs will now be completed at Apple. The people at YES seem kind and helpful, but just not proficient in repair. read more

I received excellent Customer Service from Lane. He was considerate and knowledgeable. I purchased a new IPAD, and he took a lot of time helping me set it up. To me, this was priceless! I highly recommend Yes, Computers and Lane! read more

I recently bought a new Iphone 14 and left town for a week. Not a good idea. My phone had no charge at all two days after purchase. I was driving around the Berkshires frantically looking for help. I found Yes Computers in Northampton and had a long, pleasant, helpful conversation with the man who answered the phone. He gave me several good suggestions and calmed me down. I went to the store and was met by the same gentleman(did not get a name unfortunately)who,again ,was extremely helpful and pleasant.These guys are certified Apple technicians which was a real relief to find. Highly recommended. I only wish that there were more stores such as Yes so we could all avoid to terrors of the Apple store. read more

Excellent service, very safe practices, extremely efficient and honestly a terrific company to work with for repairs. Cellphone repair a specialty of theirs and every person is very knowledgeable and helpful. read more

I was so disappointed in the lack of customer service. 3 different employees gave me inaccurate information about when my computer would be ready after repair. I had to repeat issues repeatedly to each person who answered the phone when I called after not hearing from anyone. read more

For over 200 miles radius, those wonderful people were the only apple trusted professionals during this Corona pandemic. I am a physician and I needed to have my iPhone replaced due to water damage. Those guys at Yes Computers where so understanding and professional. Thank you to Natalia whom I only knew over the phone. She was delightful and extremely helpful. I would drive a 100 miles to have business with them in the future. read more

With the quarantine in full effect, my daughter was having an issue with her iPhone XR display. Checking Apple's site, my closest option was YES. After calling them and setting up the repair, dropping off at the curb was safe and easy. The estimate was 2 business days, but my teenage daughter was ecstatic when they called later that same day! Pickup was the same safe and easy curbside service. read more

Superb customer service and repair! I was driving away and received a call that all was fixed on my iPad. It doesn't get much better than that! I have bought numerous products and have had other Apples serviced--all great service! read more

Meh. I went in here thinking that it would be better than the Apple store for my kid who is starting college in the fall. I like to support locally owned businesses, however this place leaves a lot to be desired. I probably won't return. read more

They basically ruined up my laptop during a repair tried to charge me 500 for their own mistake. Took it to the apple store and the apple store technician said the only way this could have happened is if they broke it read more

I bought my iMac at Yes six years ago; any problem I've had with its not linking with my printer or mess up I've made in selecting the wrong program Yes Computers has helped my out and taken care of what mistake I've made. They've taken me as a walk-in; I'll drive to Yes from Chicopee even for a cable because I know I'll get the right one. The staff is so knowledgeable and professional; they never act as though you're an imposition on them. Five stars. read more

After spending 90 minutes on the phone with Apple they were unable to fix a problem on my daughter's computer. Through Apple I made an appointment at Yes Computers. They fixed the problem in five minutes and didn't even charge her. It was a simple fix that Apple couldn't figure out during the 90 minute call the day before. Yes Computers is awesome! You really helped out a college student. read more

Took My MacBook Pro in yesterday. The gal instantly knew what the problem was, fixed it! I had spent hours on the phone with Apple support...should have gone here in the first place. This is the place to go with your Apple products. Reasonable efficient and quick. Great Service. read more

my macbook air needed a new battery. i had made an appointment somewhere a little closer, but was told the wait was about two weeks. today, i brought my laptop into yes computers, and got it back within 20 minutes. so so fast, super helpful staff with any questions! i also got my screen protector replaced, which was done for me! would definitely recommend coming here!! read more

I was seriously disappointed by my recent experience with Yes Computers. My MacBook Air was displaying a service battery notification telling me that I needed a new battery. I called Apple to see if that would be covered under my Apple Care. I sent them a screen shot of the information on my battery. The Apple Care rep checked with their supervisor, and they said that the battery needed replacement and would be covered by my Apple Care contract. They asked if I would like them to make an appointment for me to have the work done at a nearby authorized dealer - I did not know where the closest location was - they suggested Yes Computers and created an appointment for me for Friday afternoon at 2:40. A couple of days before my appointment, I called Yes Computers to find out if I would be able to have same day service. The salesperson confirmed that the battery was in stock and checked with the manager and told me that it would most likely be possible for me to have same day service. On Friday, I dropped off my computer and asked what time I could pick it up that afternoon - I told the salesperson that I had called and been told that was most likely possible. He went to the back and confirmed that I could pick up at 4:30. I left the shop and went to do some errands. While I was shopping, I received a phone message telling me that a check on the computer indicated that the battery did not need to be replaced. I called the shop and explained that Apple said I did need a new battery and they had set up the warranty service; therefore, I would like to have the work done. He said that since it was under warranty, they would do it. When I returned to pick-up my computer, the salesperson who assisted me told me I would have to pay for a rush repair. I was surprised by that because no one had ever suggested that I was having a "rush" repair nor that there would be a charge. He went into the back to speak with the technicians and when he returned, said there would not be a rush fee, but they were going to charge me $149 for the replacement of the battery because it did not need to be replaced. I found this quite shocking since Apple had set up my warranty repair and neither Apple nor anyone at the shop had ever mentioned a fee of any kind. The salesperson told me that if I did t want to pay, they could remove the battery. I asked to speak with the manager and the person who was helping me told me he, himself, was the sales manager. My computer was still in the back of the shop - the alleged "sales manager" went back one more time. I overheard a voice from the back say, "she lied to us about it being under warranty". The sales manager came back out - he blanched when I told him I could hear the conversation from the back of the shop and that I had not lied; nevertheless, he said there was nothing he could do. I told him I would pay and that I would also be contacting Apple and giving them a bad review. I do not believe that the sales staff at Yes Computers were trying to cheat me; rather, I believe that they are inexperienced and poorly trained. At no time did any of the staff tell me their name, explain any procedure, suggest that there was any possibility that I might have to pay for the service, or tell me what those fees might be. Even more galling is that they never so much as hinted at an apology - even after literally calling me a liar! So, this is my bad review and I have shared my feelings with Apple whose employees did apologize and more. read more

My Mom bought a MacBook here. When she went back in for service she talked with the manager and he not only didn't help her with a real issue with the unit (he admitted he couldn't fix the problem) he wouldn't replace the unit. He offered a credit that did not cover replacement- and wouldn't give her her money back. Worse still he was outwardly rude and condescending to my 80 year old Mom. Shame on you. Just say NO! read more

See the example of their overall attitude in the snarky response to my review? Lord. I am a "chick" myself and don't consider it a disrespectful word at all. To me it is the equivalent of "dude" for a guy. And an overall 3 star rating doesn't correlate well with Best of the Valley (though I'm sure they did manage to convince a lot of people to vote for them and no one would make that up). Whatever, ugh, moving on... read more

I used to bring all of my computers to Yes because there were only Apple stores in major cities. Always had a good experience, but this was when they were located at the storefront which is now Newbury Comics. Recently, the adhesive holding in my iMac's screen gave out (why a 27" screen is only held in place by adhesive is beyond me), and the screen shattered below my desk. I ordered a factory screen online because Yes told me it would be $800 dollars to replace it. When I plugged the new screen in it was unresponsive. I assumed the cable had failed from being torn out by the (heavy) falling screen, but brought it to Yes to be sure this was the case before I did any more ordering. It took over two weeks for them to begin 'work', by which I mean, trying another cable to see if the screen in fact functions. They told me the monitor was defective and to return it. I returned it to the very confused an apologetic distributor and received a second monitor about a week and a half later. No luck with this one either. The distributor told me that it must be the cord, and that before returning the second monitor I should order a new one. The cable finally arrived, and the screen is now working. Thanks for literally nothing! I PAID YOU to do one quick and easy job, to get a PROFESSIONAL ASSESSMENT, before moving forward on my own. Because of you I have been without a computer for well over a month and have wasted so much time trying to figure this out. 0 stars, but +2 for the sake of history. Never coming here again though. Peace out! read more

I should have known from the wailing and pacing of a fellow customer upon entering YES Computers that it was not a good idea to bring my computer there. Her sarcastic, lilting "goooood luck" still haunts me to this day. It's a shame, because I was very excited to use YES Computers as they are local and seemed less expensive than other options. However, their service team was extremely unfriendly/ condescending and they provided poor and sluggish service. I was told that my simple repair would be completed by the next day, which was followed by nearly a week of one person telling me "We're working on it as we speak." and then a different person telling me hours later "We haven't started it yet. I don't know who told you otherwise." Needless to say, this was very frustrating. All in all, after a very long wait they didn't fix my problem and quoted me for an additional repair that was 20x as expensive as the original one. So, regrettably, I can only recommend YES Computers if you enjoy working with pretentious people who provide poor service. read more

Below is my original review. I continue to be delighted with the service I get at Yes Computers! I often purchase at Yes Computers - even though I live in NY. I have made all of my major computer purchases at Yes. So far, I have had no problems. The staff is impeccably knowledgeable and show an enthusiasm for their products and all things Apple. I especially love the mom-and-pop store, local flavor of Yes. They are in a position to help you in a way that the big box Apple stores are not. They often have special deals on recent generation, new computers - proving that it is possible to get a good deal buying an Apple. Moreover, they are very creative in finding solutions to problems and in servicing computers. Yes also has an impressive software and accessories collection. Once again, if you are looking for cutting-edge computers backed by a local, expert staff, use Yes Computers in Northampton! read more

No. Just no. Without getting into the technical details of my experience at Yes, I'll just say I spent 3 years doing Apple-exclusive IT for a large university department. 300+ units, half dedicated faculty machines and half computer lab/public machines. All Mac. It's difficult for me to tell where Yes' incompetence ends and where their apathy begins, but some mixture of an extremely unpersonable front desk rep and a wildly overbilled estimate--based on a woefully inaccurate diagnostic--I left. Completely deflated that the local store I would have loved to be awesome was quite the opposite. read more

The customer service here was horrendous on multiple occasions. I bought a new Macbook from them in May, because Northampton's closer to me than the Apple Store in Holyoke, and I like supporting small, local businesses. That experience was OK. However, there were some weird little issues with the computer, so I emailed them about it, late summer. No response, despite several follow-ups and trying different email addresses (from my receipt and on their web site). I called at one point, and was told by a frazzled employee who just wanted to get me off the phone that someone would get back to me. Nobody did. (I do not live close by so I'm not able to just pop in.) Getting into winter, I messaged via Facebook, and again was told someone would get back to me. Nobody did. I tried to follow up again more recently via Facebook, and the person responding gave me the owner's email address (despite my saying that they don't respond to emails), but not before being at least slightly condescending and blaming that day's snowstorm for the lack of communication (apparently not reading my messages that this had been going on for months). Then, inexplicably, I was blocked from their Facebook page. (The only provocation I can think of being that I was trying to get some answers while I actually had a hold of somebody, or maybe they were trying to avoid yet another bad review.) I went ahead and emailed the owner, Mark, anyway. A few weeks later and still no response. This place is a travesty the very concept of an Apple "Premier Partner." Off to Holyoke I go! read more

Went here for a hard drive replacement for my iMac--seamless, fast and cheap. They worked with me to keep the costs down, were fine with me buying my own replacement drive online, vs using the part they had on hand. Th Apple store in Holyoke even unofficially recommended Yes over the phone, because according to them they likely handle the most out-of-Applecare repairs in the region. Definitely will be back. read more

My fiance and I went here because he loves Apple products and we happened to be in the Northampton area (we drove from Keene, NH). It's true that this store does not have the flashy aesthetics of the actual Apple Stores but they still sell the same Apple products. I bought my fiance a new pair of earphones with a microphone since he did not like the ones that came with his iPhone. The original cashier who took my credit card did not know what he was doing and ended up charging me twice for the same product. Of course I did not find out until the next day after checking my bank statement. I called the store about the issue and not only were they apologetic, they were very courteous and offered me a credit back for the second charge which showed up the next day. Despite the initial mistake, I would shop here again. read more

Full disclosure: I am a Mac specialist, independent computer teacher, and consultant. Yes computers recommends me to their customers, and I have known the owner and most of the employees of Yes since they opened their doors some 16 years ago. Yes Computers has all the advantages of a local Mac computer store - good location, lots of Mac products, and a knowledgeable sales staff. One reviewer here complained about a service issue. I can understand the challenges of operating a computer service department. For example, it is not always easy, cost-effective or even recommended to repair every computer, and the cost and hassle of dealing with a broken machine can be a stressful experience for some customers - and sometimes for the service staff as well! I can only offer my own experience. Except for a couple warranty repairs where it was easier to send my computer directly to Apple for work, I have taken all my service work to the Yes service department over all these years and I have always been satisfied. One great advantage of shopping at Yes is that unlike the Apple Store, Yes will often offer free or discounted extras when a computer purchase is made, and when new models arrive, the most recent older models are usually sold at discounts the Apple Store will not offer. read more

WARNING: DO NOT GO HERE. If I could give them negative stars I would. What an absolute rip off! They should be ashamed of themselves. They are taking advantage of college students and charging them $50 for a diagnosis that would be FREE at Apple. Furthermore, my younger sister was told that her computer required a whole new screen. She was quoted $800 for a 2 day repair or $400 for a 2 week repair. She went to Apple and the guy returned her computer in 5 minutes saying her battery was simply loose... please, please do not fall victim to these con artists. Hold them accountable for their scam artistry and DO NOT give them any business. read more