They helped me out with printing out labels for multiple returns. They were very helpful and…read moreservice was very quick and efficient.

Customer service at this store has been excellent--Prity, in particular, stands out for her…read morehelpfulness. They offer a wide range of services that might go unnoticed, including printing banners for marketing and events, posters, and even custom T-shirts. The print quality is impressive, and the turnaround time is quick. I ordered a banner and had it ready for pickup within just three days. It was also surprisingly cheap, especially for the quality

Always excellent friendly and professional service. Been helped by various staff members and always…read moreimpressed by their fast and efficient service and helpfulnes. My Go To place for their selection of services..z

2/16/25 - This is my 13th year as a Tri-Valley resident. As part of the Pleasanton experience, the…read moreJelly Donut in this plaza is a must for any sweet lovers. As I walked by, I saw Pleasanton Postal. I was curious of its offerings since I'm looking for either a private or virtual mailbox for my postcard and card exchange hobby. I sent Pleasanton Postal a message on Yelp requesting if there were any promotions for new customers. I received an instant response even though they're listed as closed! Jay promptly answered my question and encouraged me to visit in person tomorrow to discuss my options. Stay tuned!

I had an outstanding experience at this location! From the moment we arrived, the customer service…read morewas exceptional. Carlo took amazing care of us and truly went above and beyond to make sure everything was perfect. He was friendly, attentive, professional, and made us feel genuinely valued as customers. It's rare to come across someone who is so dedicated to providing such a great experience. Carlo's attention to detail and willingness to help made our visit memorable. If you're visiting this location, I highly recommend asking for Carlo! you'll be in great hands. Thank you for making our experience such a positive one. We'll definitely be back!

I'm here all the time shipping out items for my business, and this spot is easily the best in the…read moreBay Area. The staff is always super quick, organized, and helpful. I also do Amazon returns here, which are very easy and fast to do. They have self-checkout, but the staff is easily as awesome. Ammara, Carlos, and Fausto are always willing to help and make the whole process smooth. Definitely my go-to shop!

I have patronized this location countless times mostly for Amazon or temu returns. The staff here…read moreare excellent and professional and friendly. Honestly.I can't think of anything to criticize. Keep up the great work.

The employees at this UPS store are super friendly and took a great interest in my shipping of some…read moreof my collectibles and were enthusiastic about learning more. They have dolly's for you to use with high volume shipments to make it a smooth drop off

EXCELLENT Customer Service! They did my passport photo. They're very customer focused…read more She took several pictures and we picked out the best one. And for $5.00 more you can have a digital photo emailed to you. I would rate this place a TEN!! They were very patient and showed me that they valued me as a customer! I'll be coming back to mail my passport papers

I cannot say enough good things about this place! I went to three different places because I…read moreneeded a rush job with slightly complicated printing. Fail after fail until I called this Postal Annex and they gave 5 star service! They were so patient and customer oriented as we worked together to make the print job perfect. Prices were reasonable if not the lowest from the three other places in town. We need to support small businesses like theirs because they understand the true value of going the extra mile for their customers!

I have been a customer of this store for over a decade. I have always received excellent customer…read moreservice except last week. The owner who is always very gracious was not present unfortunately. I was in a hurry and wanted to quickly drop a return package. There was no customer in front of me and I got the most horrible customer service from the two employees who were there. They were extremely rude to me. This is an unacceptable attitude towards a customer who will obviously not come back.

I have never had issues with drop offs or mail. They were a Godsend because the USPS camera broke…read moreand I was scrambling to get my passport application in. I checked with two other sites whose cameras were down. They were so accommodating, even in a cramped space!

Dear ALL-STAR TEAM The UPS Store, I would like to Thank ERIC…read moreand LUCAS for being so very kind and helpful on my last visit. Thank You for helping me achieve my goals and for informing me on Your Amazing Poster Printing Machine. I look forward to visiting YOU again with upcoming Projects. Thank You, ERIC and LUCAS. :) With Love Always, Stephanie

Great service. Notary was $15. There was a place for notary for $5 close by but the convenience…read moreof the place suited its purpose.

I went to notarized a document I need. I had a little bit of time and the service was great and…read morefast. No line. The staff were very helpful and nice.

Arrived with a small issue I needed some tape at the end of a box as the item…read moreStuck out a bit. I come from Castro Valley to this UPS store because everyone has always been extremely friendly and helpful. The one in Castro Valley not so Much. You can see my Precious reviews as well. I came here last week and spoke to Maddie about doing an overnight shipping which cost close to $200. She was most helpful. I've always received great service until today. I noticed that this gentleman was present last week and was not very personable with other customers so I opted to wait for Maddie. Today when I walked in, Maddie was busy with another issue and the same gentleman who later told me his name was Jesus helped me and basically said it's five bucks to deal with this issue or you deal with it. I understand that a business needs to make money, but this literally would've only taken a few strips of tape and I've been coming here for well over a year because they are helpful with small situations and don't charge extra when it's something minor. Clearly things have changed with Jesus. It's not just the decision to charge me five dollars, but it was his attitude and manner in which he spoke with me which was unacceptable and I won't be returning, and I can't imagine I'm the only one with this opinion.