My recent, very short visit to FedEx was highly disappointing, primarily due to the extremely poor…read morecustomer service provided by an employee named Katie. Katie's attitude was highly unprofessional. While she seemed friendly and engaged when greeting others she knew, her interaction with me was a stark contrast--she didn't appear friendly at all. If you have no choice - this place will satisfy your needs - just keep your head down and don't ask questions.

Easy place to drop Amazon returns. Service is always helpful. Sometimes there is a line but it…read moreusually moves quickly.

I was in the store with only 20 mins or so to closing and was stuck with an issue returning my two…read moreottomans to Amazon. Amazon only sent me one label for two boxes and I needed another unique label for the 2nd box in order to ship the ottoman back to Amazon. I got such great support, help and assistance from all three employees in the UPS store, they even talked to Amazon on my behalf to make sure Amazon understood that I was in the store and stuck. They made sure I wouldn't need to come the next day with the ottoman, and they made sure I was getting the full refund. They are a very patient, helpful and efficient team. THANK YOU!

Pretty mad about how much I was charged to send a T-shirt. $68 to mail it - fine I get it. It's…read moregoing to AZ. I needed to buy a box - $12 for the box. Okay, fine. It's a new box. But he charged me a packaging fee FOUR times! So $32 for bubble wrap?!?! For a shirt. I told him I only needed a box. Unfortunately for me I didn't realize until I had paid and left the store. Totally my fault for tapping my card without reviewing the charges. Lesson learned for me. But what a scam - $32 for bubble wrap. I'll do all my own boxing and packing from now on. And a good reminder to use USPS as much as I can. They need more support than UPS anyway.

This was an interesting experience to say the very least. This is a very small UPS store in a…read morelittle plaza. When I initially walked in, there was literally one lady ahead of me. Next thing I knew a couple came in and this other staff member came out to help. He looks at me asks what I needed and then said that he can't do that. So I have to wait for the employee that's currently helping another individual. Unfortunately for me, the lady in front of me took a very long time. In that time, the line backed all the way out the door. I waited a good 30 minutes before I was helped. My process took probably about 5 minutes. The young lady that was helping me was friendly enough. I'm not sure what I was expecting, but this definitely wasn't it. I think because they are such a small store. They get very busy very quickly, and there really isn't any room for anyone to stand so the line backs up out the door. And unfortunately, when one customer brings in 30 packages to send back, it makes it difficult and a longer wait time for everyone else. Based on my service receivedand entire experience, I have to give this a 2.

Good customer service. Dropped off an item to return to Amazon. It was quick and easy. Parking is…read moreplentiful. Have not had issues with this store.

I have been remiss is posting a review of this business. I have been coming here for the last few…read moreyears - a regular jaunt, often times to return something my wife purchased from Amazon. I have gotten to know the great people who work here, especially Nary who always greets me with a smile. In reading some of the prior reviews, something didn't seem right - in my opinion (having been to this business hundreds of times over the past 5 years), the negative reviews are not at all representative of this business or the people who work there. The team at the UPS Store in Alamo is simply outstanding. Nary, Jennifer, Vishwa, and Kianna always go above and beyond to make every visit smooth and pleasant. They handle everything with professionalism and genuine friendliness, whether it's shipping, printing, or problem-solving, or dropping off that Amazon return. It's refreshing to work with a group that takes pride in great service and remembers their customers by name. A huge thanks to this hardworking team for consistently making the experience quick, reliable, and enjoyable!

This place sucks for one reason...well, maybe two reasons only: They charge you 5 dollars to send…read morethem an email to them to print out your label if you accidentally forget to print it out. That should be a crime. That should be a courtesy service, not a chargeable offense. Secondly, the customer service is sub-par due to the limited knowledge base of some of the employees. I asked a couple of basic questions and I got the thousand yard stare. Do better...PLEASE!

Great service, convenient and great value! Scheduled online and notary showed up at the door as…read morepromised :)

Nice, fast, and well priced! I requested a notary and only a few hours later Maya came.read more

I thought it would be important to let others know how much I rely on this store and their services…read moreto run both my personal life with an elderly mother of 93 years and my business of 20 years. Each time I come into the store, I am treated exactly how I would expect to be treated as a valued customer and they just can't do enough to help! It's really nice having a secure mailbox in these times, access 24 seven to it and people who genuinely care for our well-being when it comes to anything to do with mail shipping and receiving!!! Thank you again for all your great service. Mark

I had a disappointing experience at this UPS Store location. An employee named Arman refused to…read morehelp me with my Amazon return while standing there doing nothing. Instead, he directed me to use the self-service option. When I politely asked why he wouldn't assist, he responded by saying that I "could have said no" to him and that "people tell him no all the time." That response came across as unprofessional and dismissive. It's unfortunate because the owners of this location have always seemed very nice and professional. However, this interaction reflects poorly on the customer experience and suggests a bad hiring decision.

I am trying to figure out why this FedEx gets such poor reviews. I have never had an experience…read morethat wasn't great. Today I dropped off 2 items I had ordered from Amazon and it took less than 3 minutes to do my whole transaction. David helped me and he showed outstanding customer service!

I came in today to have some wedding film rolls packaged and shipped. Last time I was here, one of…read morethe employees didn't seal the envelope at all, which resulted in my package being lost. Today, I made sure to emphasize that this package contained important wedding film photos and needed to be handled carefully. The employee assured me, saying "I got you," but then simply placed the rolls on the metal table next to the box. Even after 25 minutes, while I was shopping for office supplies, the rolls were STILL left out in the open. When I brought it up to another employee and explained the previous incident, my concerns were ignored. It's absolutely unacceptable given how many times I've emphasized how important these items are.

Very easy and smooth transaction would do business with them again . My box was to big for my item…read moreI was shipping the lady cut the box and helped me save $50 from the original quote thank you again

Came here for live-scanning- walked right up, staff was very efficient and friendly. My favorite…read morepart was all of the trinkets to look at during the wait. Fair prices and they offer all kinds of shipping.

I used to live nearby and went to this UPS a lot. I love their hours (open 7 days a week) and…read morestaffs are so friendly. I normally don't leave comments for services (chain), but the UPS in San Jose that's near my house now is totally different that makes me miss the San Ramon Market Place UPS

I have never had issues with drop offs or mail. They were a Godsend because the USPS camera broke…read moreand I was scrambling to get my passport application in. I checked with two other sites whose cameras were down. They were so accommodating, even in a cramped space!

I recently needed a new printer and the store manager spent quite a bit of time explaining all the…read morenew aspects of inkjet printers - brands and functions. He also helped me get as many discounts as he could. I shop here many times a year and the staff has always been good, very good or great. I'm really glad to have Staples in the San Ramon, California area. Great store.

This was my conversation today…read more Me: hello Staples employee: what do you need? Me: is there a TSA pre-check screener available today? Staples employee: they are not here Me: are they on a break or are they done for today? Staples employee I don't know when they will come back Me: should I come back next week? Staples employee: I don't know Me: should I look online for a phone number to call? Staples employee: yes After that interaction, I thanked her, turned around and left. I don't think I'll be going here again to get screened. I'd rather go all the way to the Oakland airport.