We came here to apply for a new passport for our 5yo son. Yes, the first one is always in person…read moreand both parents need to show up. You can type in most of the paperwork ahead of time via Department of State's forms (complete and print). Schedule an appointment for a 30-min slot at this USPs and voila, all done. Dean was super friendly and especially helpful. Some tips: 1. You need to submit both the original birth certificate and photocopy. The US State Dept will mail the original back to you after the passport. 2. Both parents need to show drivers license, and you need to submit photocopies of both front and back. 3. Bring personal checks for the passport fee ($100). For the USPS fee ($35) they take cash, credit card, and check. 4. Lastly, and very important is that there is no onsite restroom. If your toddler really needs to go, they have super clean bathrooms in the lobby of Rock Church next door. We were extremely lucky it was open on a Saturday morning with lots of people.

Ample parking, great location but above all very courteous staff. The gentleman who served me was…read moreso respectful, was very clear in instructions to fill out my form and extremely quick to dispatch me and receive his next customer in line with cheer. Who said Government staff are rude, unhelpful and condescending :)

I don't know why this post office has such bad reviews. I've been patronizing this location for…read moreyears and they are always so friendly and so knowledgeable. I love coming here. It's never a bad experience and I come at odd hours so it's different people that I get to work with.

I'm giving 2 Stars for the convenience of having a post office I can walk to from Trader Joe's or…read moreStarbucks. I've had a few really bad experiences at this post office that I won't go into, but they were probably the most outrageous experiences I've ever had at a post office anywhere. I'm writing this Review because of what happened yesterday, the cherry on top of my overall experience with them... I walked in at literally 4:30 on the dot and already they had everything shut and no one in sight. My box was too big to fit into the slots at thhis post office, a situation that needs to be remedied. In case you're wondering why I waited until 4:30, I was combining errands in a logical order based on location and appointment times, and the UPS Store would not take my package even though it was a Sure Post Package (a Return to Merchant.) They would accept it if I paid them $2! No way. So I would have been there at 4:15 had I known the UPS Store wouldn't accept a Return Package that was Sure Post! I rang the bell of the window hoping to just hand the prepaid, labeled package to someone since I couldn't get it into their slots, but no one responded. So after trying 3 times and 5 minutes passing, I spoke up because I could hear people working back there and I knew they could hear me. I explained that I got there at 4:30 on the dot & they had obviously closed up early, and all I wanted to do was hand them a package that wouldn't fit through their tiny slots. I don't have the luxury of wasting gas to drive back there, or at that point, driving up to Alamo even. I was at the end of my route and I only venture out 2-3 days per week, if that. No one replied, they simply started making less noise as if I wouldn't know they were back there. C'mon! Then I said ok, I'll wait for the 5 pm pick up, but I just need to know where to take it. Does a truck come to the front of the building, do I need to go out back? Nothing! Crickets. Then I heard someone was rolling a cart towards the back of the post office and I remembered there was a corridor between the post office & Ike's Sandwich Shop. So I ran even though it wasn't even 4:45, and there was a postal enployee putting packages in the back of a USPS truck, so I was able to give him my package. PLEASE PUT UP A SIGN LETTING PEOPLE KNOW WHAT TO DO IF THEY MISS THE 4:30 CLOSING in case their packages can't fit through those ridiculous, tiny slots! The pick up is at 5 o'clock, so the least you can do is provide a very large sign or two, letting people know so they don't waste a trip! Please let me know who I have to complain to in order for you to put in a reasonable sized package collection bin! It has been this way for years, and it's a HUGE inconvenience for those of us who sell items occasionally on eBay (95% of the time losing money in them.) It's also an inconvenience for those of us who need to return packages to many merchants. Items sold on eBay are often misrepresented, and lately it's so often I'm reluctant to buy anymore. I ask the Seller questions but they don't respond. Maybe I need to write a review about eBay! I have respect for USPS as an institution, but I don't understand why you can't do a better job serving the public in some of these ways I mentioned. Also, please get rid of Louis de Joy!

**America is still alive!!!**…read more I had the absolute best customer service experience in at least the past 5 years at the San Ramon USPS Post Office - hands down the most outstanding and stupendous service I've ever received from any business. During the chaotic Christmas week, a delivery attempt was made to my closed office on Christmas Eve (Wednesday). With Thursday being Christmas Day, I waited until the next business days - Friday the 26th and Saturday the 27th - but there was no sign of my package. After calling USPS customer service, I was told it should be at the San Ramon location. I went in and explained the situation to an older African-American clerk (I regrettably forgot her name). She was incredibly patient and helpful from the start. When the package couldn't be found initially and I mentioned how important it was - a discontinued, very expensive product - she went completely above and beyond. She searched multiple areas thoroughly and even escalated it to the supervisor. It turned out there was a scanning issue after the Christmas Eve attempt; the package hadn't been properly logged back into the facility or was still on a truck. They took my contact info and promised to call. Just 10-15 minutes later, while I was driving home, I got a call from Supervisor Will - he had the package in hand! Even though the post office was closing, they invited me to come right back so I could pick it up that day. This level of dedication and genuine care simply doesn't exist much anymore. They turned a stressful holiday mishap into a complete turnaround, saving my Christmas week entirely. I can't express enough gratitude to the wonderful clerk and Supervisor Will - you restored my faith in people. In places like this San Ramon USPS, the real America I grew up in is still very much alive. Thank you from the bottom of my heart!

I visited the USPS branch on Alcosta Boulevard in San Ramon on May 26, 2026 between 4:30 and 5:00…read morePM to send six certified mail letters with Return Receipt Requested and signature confirmation -- services I specifically requested for. The clerk, Alisha, failed to process the return receipt cards and did not set up the electronic delivery confirmation I asked for. When I tried to explain what I needed when I was called as the next in line, she repeatedly interrupted me, dismissing my questions by saying "everything is online," and was visibly eager to end the transaction and leave for the day. I left with a receipt that does not reflect the services I needed. These letters are part of a time-sensitive legal dispute and the missing documentation creates real risk for my case. This is not a minor oversight -- return receipt and signature confirmation exist precisely because proof of delivery matters. I will be following up with the postmaster and filing a formal USPS complaint. If you are sending anything important from this location, verify every service is processed completely before you walk away.

The self serve kiosk and PO Boxes are not accessible outside of business hours. Not sure if this…read morewas a mistake, but this morning when I tried to enter the building, the front door was locked. There were a bunch of people in the parking lot who also were trying to use the kiosk. Also of note, I know this is a USPS so my expectations shouldn't be super high, but the line moves pretty slowly. Like... very slowly. Ample parking

Open up the doors for after hours. I have to get off work early to drop off a package…read more Total BS., can't drop off at the mail box outside either. Post office has two people and mines out the door Horrible

We often hear about customers being rude to service workers, but what about when the customer…read moreservice workers are deliberately rude, dismissive and passive aggressive towards customers? I always try to be friendly and respectful to all workers. I have worked in customer service for years and owned a business and believe in treating others as you would like to be treated. I come in to the Alamo Post Office and I am in a very good mood and end up leaving feeling horrible due to what I believe as deliberate passive aggressive behavior towards me from Ali. I understand it can be very frustrating to work in this industry, but to take your anger out on customers is not right. I could tell he was frustrated because the tape in his register to print my label broke off in the machine and he was frustrated. I could feel he was angry and took his frustration out on me and was deliberately trying to provoke me by telling me to move aside, because he didn't want to deal with my package shipping to Canada because it takes longer to process, then he tells me to fill out a form which took less than 30 seconds so he could push me aside to wait on the next customer. I felt ignored and dismissed. He takes at least 10 minutes with this customer and is nice as pie to her and others who walk in and deliberately ignores me, snaps at me for not signing the form and prolongs my wait again. I feel it was done intentionally by his actions. After he is done with this customer he delays me again and says he has to go lock the front doors because it was 5pm closing time, and he didn't lock the doors actually because a customer walks in afterwards to ask about getting a passport. Again, he stops finishing my transaction and continues to chat with the postal worker next to him as if I am not in front of him. He was deliberately ignoring me to provoke a reaction out of me to justify his dismissive behavior. It was so obvious by his behavior. I told him I was frustrated because I was returning a damaged product and for me to have to spend over 30 minutes in the post office, to make a return and pushed aside disrespectfully when I was kind to him is wrong. Then, he tells me it is $43 to ship my very small box to Canada and the cheapest rate, he thinks, but says I can come back tomorrow because his computer is only showing $43 as the cheapest and he cannot or will not try and figure it out because obviously I am not worth his time, and after he has made me wait almost 30 minutes!! I could maybe understand his disrespectful behavior towards me if I was a rude customer, and I was NOT. The last 3 times I have gone into this post office it has been extremely long wait times, their computers aren't working online or the tape breaks in the register...and unreasonable wait times. They use very antiquated systems as well. I will NEVER go here again. UPS across the street is much more efficient.

Years ago, the service was great. But it has changed so much. Now the waits are very long. Mail and…read morepackages get "lost".

My mailbox has a lock and key, but suddenly the key would not turn. I was getting notified that…read moremail was getting delivered so I know the post office could open the master lock and deliver mail. I had a suspicion something was blocking the key from turning as we have never changed the locks. After calling many times with no answer, and filing two reports online and in person, I went to this post office location. The manager of this location in Walnut Creek had someone managing my route extract all of my mail for me and hand deliver it to me at an agreed upon meeting time. She was such a nice person she had completed her route in my area and drove back to help me, which I needed as it's tax time and my mailbox had been blocked for 2 weeks. It turned out to be a massive Restoration Hardware marketing magazine I never ordered or wanted that was taking up so much space it blocked my key from turning the lock to open it all the way. A big thanks to the manager and route driver for finally getting this solved for me! I'm not surprised the phone tree and main online report didn't work. USPS seems short staffed. But the people in our local community came through. Thanks a bunch. :)

Went here April 14 to certify my tax forms. Small sign says out of certified mail slips. Then a a…read morevery slow employee told people in line in a soft voice that they haven't had certified mail slips for a week and that they're the only post office that don't have one. No certified mail slips for a week leading up to probably one of the busiest days for the post office!? Went to another post office and I'm keeping the location secret because there was no line, fast employees, and plenty of certified mail slips!

I was in the store with only 20 mins or so to closing and was stuck with an issue returning my two…read moreottomans to Amazon. Amazon only sent me one label for two boxes and I needed another unique label for the 2nd box in order to ship the ottoman back to Amazon. I got such great support, help and assistance from all three employees in the UPS store, they even talked to Amazon on my behalf to make sure Amazon understood that I was in the store and stuck. They made sure I wouldn't need to come the next day with the ottoman, and they made sure I was getting the full refund. They are a very patient, helpful and efficient team. THANK YOU!

Pretty mad about how much I was charged to send a T-shirt. $68 to mail it - fine I get it. It's…read moregoing to AZ. I needed to buy a box - $12 for the box. Okay, fine. It's a new box. But he charged me a packaging fee FOUR times! So $32 for bubble wrap?!?! For a shirt. I told him I only needed a box. Unfortunately for me I didn't realize until I had paid and left the store. Totally my fault for tapping my card without reviewing the charges. Lesson learned for me. But what a scam - $32 for bubble wrap. I'll do all my own boxing and packing from now on. And a good reminder to use USPS as much as I can. They need more support than UPS anyway.

Passport line & processing was pretty smooth at Alamo P.O. Waited about 45 min since their was a…read morefamily of three before me in the line. My baby son passport processing only took 15 min since I had all forms filled out, all my copies & original, photo already taken, & checkbook/ credit card in hand. And the gentleman helping us was super nice & informative, I think his name was Edward.

Super friendly staff who will eventually learn your name and know all regular faces, but this…read morelocation is often understaffed and the line can trail to the entrance! Busy bees, take note: they open on Saturdays until 2pm.

This 5 star rating belongs to Freddie because he was such a great help!…read more I went to the other USPS on north Broadway in Walnut Creek and received zero help. They wanted me to pay more for shipping (the shipping was more than the actual cost of the item). Instead of advising me on what I should do, the lady simply said, "if it doesn't get there, that's your fault". I went to this location and explained to Freddie of my situation and he immediately provided the best service as possible. He helped me repackage my item and subtracted the difference of what I had to pay. The employee at the North Broadway didn't even want to subtract the difference, and wanted me to pay $7.50 on top of the $1.32 that was already paid for. Thank you for the amazing service Freddie!!!

I have never been a fan of having to go to the Post Office until I began going to this location…read more FREDDIE is the bomb! He always has a huge smile on his face, is very kind, helpful and has a darling sense of humor! A note to his superior.. give that man a raise, he's an absolute gem! Because of Freddie I look forward to my visits there

This was an interesting experience to say the very least. This is a very small UPS store in a…read morelittle plaza. When I initially walked in, there was literally one lady ahead of me. Next thing I knew a couple came in and this other staff member came out to help. He looks at me asks what I needed and then said that he can't do that. So I have to wait for the employee that's currently helping another individual. Unfortunately for me, the lady in front of me took a very long time. In that time, the line backed all the way out the door. I waited a good 30 minutes before I was helped. My process took probably about 5 minutes. The young lady that was helping me was friendly enough. I'm not sure what I was expecting, but this definitely wasn't it. I think because they are such a small store. They get very busy very quickly, and there really isn't any room for anyone to stand so the line backs up out the door. And unfortunately, when one customer brings in 30 packages to send back, it makes it difficult and a longer wait time for everyone else. Based on my service receivedand entire experience, I have to give this a 2.

Good customer service. Dropped off an item to return to Amazon. It was quick and easy. Parking is…read moreplentiful. Have not had issues with this store.