Caroline was very helpful and went the extra mile, w-O obligation to. Also, she handled a tech…read moreobstacle well and resolved it ASAP. They have a wide variety of mailing supplies, some stationery items, and even a clear, tall display case with lovely items, for sale, inside. Caroline is the kind of store employee, in her case: manager, you wish you always encountered when needing assistance.

Beware! This store is not what it seems to be. I went to the store thinking it was a FedEx. My…read moremistake, but a sign on the front window says: "FedEx Authorized Shipping Center." However, I learned that it was a Postal Annex store and did not charge FedEx prices (or even close in my case). I copied my papers and prepared to send them by FedEx. Clerk Caroline correctly put my two mailings in two separate FedEx envelopes (going to the East Coast). She told me that the charges would be $69.44 for each. I told her that I had sent similar mailings by FedEx and been charged $10. She said that she hadn't hear of any $10 FedEx mailing charge and maintained the $69.44 charges must be paid. She offered to return my mailings but I needed to have them sent that day (August 27, 2023), as Caroline knew from our earlier conversation. I paid the total charges ($138.88) and left the store. The next day, I phoned the store in order to dispute the excessive charges with the manager, I called 3X getting no answer each time. I then called Postal Annex customer service in Denver. I was told (by Jeri) that each Postal Annex store is independently operated and has no limit on their charges. Jeri called the Fremont store and told me that no adjustment to my charges would be made. I am informed that FedEx currently charges $10.95 for the mailings such as mine (even shipping to the East Coast, as in my case). I made a letter complaint to Postal Express headquarters but there was no reply. Apparently, it is OK for Postal Express stores to rip off customers.

Again I was here for an Amazon drop off return. I do like that i don't have to pack anything. I…read morejust show up with the item and they scan my QR code, hand me my receipt, and off I go. When I went, no one was there. The clerk was nice and processed everything quickly. Definitely nice to be able to do Amazon returns for free here. Will definitely be back as it's convenient for us.

I have been a patron of this location primarily for my Amazon packages and in world where service…read moreis king THIS PARTICULAR LOCATION embellishes the best in customer service. Here the years I have come to know them just like other regular patrons and I want to take the time to express my gratitude for always taking care of my needs. Thank you

Dapinder was super helpful. Fast quick service and helped with Amazon order when Amazon did NOT…read morewant to help. Cannot recommend this store enough. Anything UPS related it's worth the extra drive to this spot because the service is top tier. Thank you again Dapinder.

I understand the line was long, i need to use the copy machine. But this guy stops me and tell me…read moreme to stay in the line. People are in one line going to the counter holding boxes letter etc. but me just a copy to the machine why I needed to stay in the line? And no one uses the machine! I don't understand why? Mr curly hair do you think your the only have business like this im asking you politely to use only the copy machine. You wasted my time staying in the line. Blsht.

Fantastic place. It's been here as long as I remember. The folks that own it are super nice. It's a…read morebit of everything shop. Fingerprints? Done. Passport photos? Done (our reason for a visit). Anything postage related? Done.

Dhaval is helpful and friendly. He makes his store clean and merchandise are reasonably priced. I…read moredefinitely recommend.

This is the go to spot for great customer service at a UPS Store. This store provides more than…read morejust mailboxes, and shipping and passport pictures etc but it also provides great help 100% of the time. First impression say it all!!

Waited and waited. Really? You couldn't have more then 1 person working?? Very sadread more

Line out the door on a Friday afternoon, so there was a bit of a wait, but I was grateful to have a…read moreplace to buy stamps and drop off mail after the post office had already closed. Convenient location and parking. Friendly service.

Fazole really my father.Due to some reasons came just cut off at the close time.Owner Fazole help…read moreme done my return smoothly.very responsible and reliable UPS shop.will ship here next time.

This place was good generally and the owners are really nice…read more They also rebranded as they previously were a UPS branch, but now operate as independent owners of this business. They were always very friendly and able to answer my questions. I moved my mailbox only because I had to commute farther than I would have preferred. They are more competitive with prices than other mailbox services in my area, so they were always worth taking a look at. The only reason for one less star was they were open a little earlier than I would have preferred on most days and weekend and didn't have a DHL option.

Shout out to the friendly team for offering a smooth, painless package drop off experience. This…read morelocation has been our go to store for shipping out packages to family near and far. Everyone in the store has been helpful in answering my questions to understand shipping instructions for certain packages. There are several services offered outside of shipping such as notary, live scan fingerprinting, copy, faxing and shredding! Great one stop shop to get things done. Will I come back? Of course!

I noticed this spot on my way into the nail salon next door (Softy Nails). I had a package in my…read morecar that needed to be shipped, so I decided to stop in after my appointment. Nicholas was such a great help--he assisted me in getting my box together and had it shipped out very quickly. I was in and out of the store in under 10 minutes. Thank you, Nicholas, for your assistance. It was really nice to see a friendly face around the holidays. I know working with customers can be especially taxing this time of year. -Neko

I've been using Mailbox Plus since opening my business in August of 2024, and I honestly couldn't…read moreask for a better place to handle my business mail. Reuben runs a tight ship. He's hardworking, attentive, and clearly takes pride in making sure customers are taken care of. Every interaction I've had -- whether quick or detailed -- has been professional, friendly, and efficient. His staff reflects that same energy, which says a lot about how the business is run. What I appreciate most is the balance they strike: everything is handled professionally, but there's also a genuine, neighborhood-style warmth that makes you feel valued rather than rushed. As a business owner, that peace of mind is huge. If you're looking for a mailbox service you can trust long-term, Mailbox Plus is absolutely worth it. I've been very happy with them and plan to stay for the long haul.

I've been coming to this location since 2020. I think back then they closed earlier at 6 PM, so I…read morewould rush here after getting off work to drop off packages from my company. I've also shipped expensive laptops and many Amazon returns without fail. I always feel welcomed here by the owners, they are nice and that's why I pick this location over any other.

The new gal was not attentive, not paying attention if there is a customer standing in line. Just…read morenot care at all.

I needed fingerprinting done and I always like local independently own business businesses…read more Came in here fingerprinting was done quickly and efficiently. Service was friendly and professional. And then they provided the mailing for me as well. My wife needs to renew her passport so she can come here for those photos also

My wife & I went in to get some documents notarized. This place was the joint to be. One stop shop…read morefor printing, notary & many more. The place was clean & very mellow. Quite a relaxing vibe. Love it.