Amazing service packaging my Mac Studio Display for cross country shipping. I had queried several…read morebusinesses, and Mail Station was not only the most responsive but also offered the most competitive pricing. I was very worried the monitor would get damaged in transit because I did not have a shipping box (only the original box), so I paid for full insurance and provided clear instructions, dimensions, and pictures, and Emily went above and beyond to accommodate by customizing an outer box, including cushions, peanuts, and bubble wrap, and labeling the outside to ensure careful handling in transit. The monitor arrived safely and undamaged! Even the box was in good shape -- see before and after photos. Mail Station's attentive packaging of a high value item ensured careful handling in transit and safe arrival! Highly recommend!

I've been here a couple times to drop off some packages as well as get some supplies and the guy…read moreworking behind the desk is awesome, I highly recommend

Received very poor quality customer service/ interaction with male associate on 1/15/26 around…read more10:40am. I requested tape to secure a set of music instruments (drums with mallets) together prior to return to Amazon. Associate insisted I just put it in a plastic bag, took item from my hands, and did this action. I repeated my desire to secure the mallets to the set of drums twice. Since he refused again, I said I can just take them home, tape them, and come back. 3-4 times repeating my request he seemed to get annoyed and took the tape out, taped the mallets to the set. Amazon has recently started to refuse refunds for missing/incomplete returns, so that's my reason for the request. I'll try to remember better to tape items at home, but this was a very simple request. I have had associates handle return items and bagging recently that have shown up as "incomplete" on Amazon's and I've spent additional time trying to correct the return later. This was at a UPS store branch. I also had two items end up mislabeled (associate somehow swapped the label)- this was at another location. I am very careful in how I handle and process returns, understand mistakes can be made, but please consider the customer's request in the future. I was very clear, intentional and direct, and understand why I asked: I want to try to reduce the errors made when returning items.

Awful, do not go to this UPS store. I walked in the afternoon of March eleventh in good spirits. To…read morebegin with I was not greeted or offered any polite customer service, it was deplorable, the man at the counter was rude and aggressive with me, I was afraid he was going to strike me out of frustration, I was frightened by his tone, he had no patience, he took His anger out on me, I was trying to be fair and give him space to help me with processing my package, all I received was heavy eye rolls and hard sighs, what ended up being the last straw for me was when he refused to process my shipping slip and tossing my package on the scale, it was then I stop him from any further contact with my The package and stated "he was being rude to me" and promptly walked out with my Package.

Denee the associate helped me so much send a painting to Washington DC for en event there. She…read moreactually helped me more than myself reading instructions for the exhibit necessary. I appreciate her help! She's awesome !

HORRIBLE EXPERIENCE. Jeweler paid for 2nd day air and sent to UPS store for secure pickup. Have…read moredone this before. Today, arrived and told by clerk package not there. Provided tracking- then told it was there. Brings it out- has ticket - handwritten $5.00 pickup. I ask why this cost. Asked for written bill for service. Clerk says "for delivery" I ask to speak with Owner- who is there badmouthing another employee. Owner threatens to keep my package if I don't pay her "fee" I ask why being charged and she starts screaming at me about her overhead costs. Said I wanted her policy in writing- she doesn't have it. Package needed signature on their pad which said O.00 cost. She then made up a "package only size fee" cost. I paid it -but knowing this is not right. DO NOT GO HERE! She mad dogged me. She was rude and argumentative.

For some reason for my Amazon return (which only gave me a QR code no print out label option) this…read morelocation although it says it can take UPS and fedex items that are packaged, they were unable to accept my QR code and I was told to go to a real UPS store to return my item. Very frustrating to make multiple trips. I felt that the signage outside the store was very misleading.

The one lady who's always there Extremely rude , avoid this location they are no help whatsoever…read morethey will not help you but instead give you an attitude instead ?? Especially with holidays coming around avoid this location to ship out anything also extremely overpriced shipping

I can't say enough good things about this place. I was confused about sending a large box to…read moreAlgeria for one of my clients. Memon went out of his way to find me the most cost effective solution. He followed up with me the next day after giving me a several options. He genuinely cared about my concerns and did not seem pushy or hungry for business. In the age of big corporations, it is good to see high quality service from small business owners like Memon. I definitely recommend him for any mail or shipping needs. Thanks Memon!

Owner is so kind and went above and beyond on a package we sent to South Africa. Items were…read moreirreplaceable so to have them arrive all intact was such a miracle and I don't think we would've had such great luck if it weren't for the owner tracking it every step of the way. Thank you HB Postal!!!

Realtors need documents notorized. I found my gem. My mom and I went to the UPS for a personal…read moredocument notorization which was much less $$ than my go to notaries . The employee was also very helpful especially towards my mother . Thank you UPS Saratoga . You will be seeing me more often with my transactions and for personal notary reasons.

The UPS Store in Saratoga is a gem. Even though it's tucked into the downtown strip, parking is a…read morebreeze with lots of available spots nearby. I came in with three large bags of unpacked items just 15 minutes before closing, and Samual could not have been more helpful or kind. He took the time to help me find the perfect-sized box for my oversized shipment, let me use the tape roll without hesitation (which some stores can be stingy about), and made sure everything was secured properly. His professionalism and positive attitude made the whole process stress-free. One especially charming touch: a wall filled with Polaroids of dogs who've visited the store--including his own! It really adds a warm, personal feel to the place. Excellent customer service, efficient help, and a genuinely nice experience all around. Highly recommend!

Fantastic place. It's been here as long as I remember. The folks that own it are super nice. It's a…read morebit of everything shop. Fingerprints? Done. Passport photos? Done (our reason for a visit). Anything postage related? Done.

Dhaval is helpful and friendly. He makes his store clean and merchandise are reasonably priced. I…read moredefinitely recommend.

Could just be that I have bad luck but it seems like every time I come to this place, the answer is…read moreno. Can't notarize today. Can't ship today. Can't take passport pictures today. And even when they can do what I want they're not always the most pleasant about it so in the future, I will not be coming back. When the CVS next-door has better service than you do, it's time to really think about things

Very rude customer service and false advertising. We went here cause we needed passport pictures…read more It said online and at the front of the store we can do it here. We went inside and asked and lady said "we don't do that here" and to go to CVS. I asked why don't you do it here and she said very loudly and rude "CAMERA NOT WORKING". That's when I told her she should remove the sign in front. My recommendation is to not go here ever. Lady was rude. This is a lawsuit waiting to happen. Reply: It's clear that the owner is not reading what I posted, and clearly wasn't there. Because I never asked for an application for a new passport, I went in respectfully and asked for passport pictures, and I got a negative response immediately. She respectfully could have told me that the camera wasn't working at the moment instead of yelling it to me. The owner Trinity is not holding herself accountable. Instead she is lying and put a twist to my story. I hope this business does better soon, because given the reviews that I am seeing, everyone has had a negative experience here.