First I always get great customer service here and I really try to support small businesses. But...I sent a package today and was charged $54 for ground US Mail. Now...I expect an up charge, but the up charge here was over 100%. The ACTUAL postage had I gone to the post office was $24. But the up charge was more than the actual cost to ship! This seems to be the case from other reviews, but holy moly...I'd rather wait in line at the post office. Expensive lesson learned. read more

I've been going to this location from years. The staff are always welcoming and helpful.

Attentive, compassionate and dependable. I highly recommend this location. They are friendly and patient with each and every person that walks through the door. read more

I've been coming to this place for a couple of years now, always trying to support local over big-box stores. But today, I had a really disappointing experience that I feel needs to be shared. My wife went in to print out just 4 copies- something I've done many times before with no issue. She emailed the documents, as we've always done, and expected a quick and affordable transaction. Instead, she was charged nearly $5.00 including 2.25 for a computer rental she never used before . She didn't sit down at a computer--just emailed the files to be printed, as we've done countless times. We try to support local businesses because we believe in keeping our money in the community, but charging nearly $5 for a simple print job that should cost less than a dollar (I could've done this at Office Depot for under $1) feels incredibly unfair. I want to keep supporting small businesses, but this kind of pricing makes it really hard to justify. I hope the business takes this feedback seriously--loyal customers shouldn't be penalized for doing what they've always done. Let's keep our local shops alive--but also fair. read more

I stopped by to mail a SOCK in a small manila envelope and was quoted a price of $13! The clerk said it was because of the USPS and their restrictions on what qualified as a letter vs. a package, and because the manila envelope was considered a package she had to use the package rate. I declined and went to the actual USPS office - it was $5 to mail. I support a private business adding service fees, but a 260% markup, and then blaming it on the USPS, is ridiculous! read more

I thought that I would give this place another shot, because it's so convenient. unfortunately, it was my mistake and I will not be back. it is not convenient, nor does it make any sense to use this place as my return address although the clerk insisted that if my mail wasn't delivered it was required to go back to their shop and not my house. read more

Crabby employee- I felt I was bothering him when I asked him to do his job. Second experience. Won't be back.

PostNet is the place to go for the best service in shipping. They will help you package, decide the best shipping method, etc. Staff there are friendly and knowledgeable. read more

YEP They destroyed the speakers when she dropped them - insurance claim again because of this screwed up business!!!

Had a great experience. I no longer own a printer and it was so easy to send my document to the email and pick it up. The folks also helped me estimate the price of a package. I was surprised at how easy it all was. read more

The redhead lady in the front has a very nasty attitude. I have been to this location several times and always encounter such rudeness and lack of customer service skills from her. I asked her for a receipt (a common business practice) and she always denies it. I don't know if they are trying to save paper or what reason she has behind this. This morning she said that because of the pandemic she can not give me a receipt because they wanted to limit the people in the store and how long they stay ( I was the only customer there). Although I understand that there are some adjustments, there are ways to convey a message using tact and courtesy. If that is what you expect, I suggest you look elsewhere. I will not return to this place and will give my business to places that value customers and know how to be respectful. read more

Promiaed by owner he would ship my saddle for under 100, he said 75. Well, came in and was told it would be 175, employees heard him say it but a big hard no for the price I was promised. . I had the saddle with me too ... read more

First few times I went here I was disappointed as a brusk gentleman helped me and seemed in a rush. Lately, last 3 visits a most charming young woman has helped with great enthusiasm and joy. (even with returns) The place has always done a good job but when you have a superstar behind the counter you can really see a big difference. She knew exactly what she was doing and how to help as quickly and politely as possible. Good Woman read more

Great helpful staff! We had notary done quick efficient easy and friendly. Very knowledgeable with all our questions!

I mailed my Christmas gifts today and some yesterday. I went to post net. I had a punch card... Send 10 packages and your 11th is free. I took two packages. One was free, and she said the red one was $31 to send it to Georgia! It was light with only a shirt in it. I couldn't believe it and decided to take it to the usps. It was $19.05!!! I'm not good at math, but that's a ridiculous fee... A HUGE commission. I will NEVER go back to that Post Net located in the Lacey Corporate Center. I know they need to make a commission and mark it up, but that's just ridiculous!!!!! read more

After two encounters with Redhead lady employee unfriendly with no customer service skills. Never says hello, goodbye or smiles. Seems like she doesn't want to be there. Maybe she's depressed or something. If I was her employer I would try to find out what's going on because it's a turn off. read more

This location is wonderful! I have shipped many packages and gotten prints here. The staff are very kind and fast. No complaints!

Rude... took a fax and the lady said. it did not go through.. The lady faxing said " i don't have time to keep re-faxing it" However, the store does not closes until close til 6.. Hmmm , it closes at 6 pm and now it is only 1130 am .. but you don't have time b/t now and 6 to re-fax? You don't have time or you don have time for a BLACK customer.. .. i think the latter. Called the store to speak to a manager, and he said.. well ... i faxed it twice . The real issue is not the fax, . but the baseline customer service... " i don't have time to keep re-faxing"... . . Actually , i was the only one in the store at the time. Yes, it is dec 17 and all stores are busy.. that is how u make money... being busy!!! and providing good customer service to ALL customers regardless of color.!! Not like you are doing it for free.. read more

Red headed manager is so incredibly rude, she has made almost every experience of mine so negative. I try and avoid her, but sometimes you just can't.... she is so disgusting with many customers, this is not the only complaint I've read which is so appalling to me. It's been a year and I finally had to complain to the higher up via phone call. So said our local postnet has this female working for them Still. read more

Jasmine is one of the most helpful people I have had the pleasure of interacting with. Not only was she kind, she was extremely efficient. Thank you! read more

Very helpful personable staff, kindest I've been treated at a place of business in some time. Will be recommending to friends and family and using for all my shipping needs from now on read more

En route through town today, trying to get some errands done I had to stop to get some resumes printed off. Now I usually either go downtown Olympia to the family owned print shop, or if I'm in a rush I stop by a corporate spot such as Staples or Office Depot/Max. This happened to be one of those rush times, so I decided to stop in this strip mall to get a few copies. First thing in the door, the middle aged woman working the counter was unattractively stuffing her face with some sort of chewy candy... Barely able to answer my question she pointed to a computer. She told me it would be $2 just to sit at the computer and print off my pages. Really? Two dollars to sit in front of your computer and click the mouse 4 times? I wasn't even designing anything, or taking any time.... but I figured whatever I need these documents asap and sat down and printed 10 B&W pages and 2 B&W of the other. The total amount for 12 pages black and white (self service, she moseyed over to the counter and continued eating candy, I did everything) came out to $7.00 and some change... for 12 pages.... It would have been less than $2.00 at Office Max or downtown, and I wouldn't have gotten a snutty pretentious look from the nasty woman working the counter, who was absolutely no help. Will never be going here again. read more

Realizing I would pay a tad more to use and support small biz, but this was beyond BS. Owner told me they charge 30% on top of what we pay at the local post office - but it was double. Wont ever support them again. Stop taking advantage of your neighbors that support you. read more

I have been a customer for many years since I live in the area. In that time I have received other people's bills, not received my bills, had them continually reduce the hours of service, give me an access code that didn't work and now not only are they Not taking responsibility for a lost package, but are being extremely rude telling me that I am "beating them up" because I dared to ask what happened to the package when a reciept and tracking from FedEx shows it was signed for by them. read more

I have shipped from here a few times, and the charge is always way more than I expected. Before I ship something I check the UPS calculator online, and somehow PostNet always charges me way more. Today's shipment came to $50 and change online, but PostNet charged me $91. I'm never going back. read more

I can't tell you how long I've been a customer of yours 6-7 years at least ~ & today 2/4 worst customer service ever !!! I can't tell you how many times I've also used a corporate FedEx account & shipped ground & not only do you have FedEx ground advertised on your place of business but now you won't do it! Wow ~ well it looks like I need to find a new place to do my business & take of my business needs! read more

The ladies who work here are awesome! They were always super nice to my wife, Grace, and were always helpful when you had a question or needed some help. I saw a couple of terrible customers treat them like crap and the owner took it like a champ and handled it professionally. They even took good care and made sure all of our mail was forwarded when we moved out of state. read more

Being short on time today, I dropped off a package here to have them calculate and add postage and send via usps. I asked how much extra they charge and was told that they couldn't tell me. It was "corporate policy". The other women rattled off something about how they were a private business, not the post office. I replied that I know that (and I do expect that they need a profit, I'm not naive). I was just wanting to know how much more it cost. The attitude they had was rude, and such poor customer service. Since I was short on time I did use their service today, however I wish I had not. I will not be back, there are other similar businesses nearby. Additionally, my employment puts me in a position to recommend such businesses to those who ask. They have just lost more customers than me. read more

The PostNet staff are extremely nice, and they give you free doughnuts every Monday. You can never pass up free doughnuts!! Lol.

I have used this location many many times. A couple of weeks ago my folks came to visit. My mom wanted to ship a large package of expensive watercolor paper. Well over $150 worth of paper. We asked the clerk to package it up good and paid $44 to have it shipped. She never offered insurance. The package arrived empty. Very poor packing job. Tape cut and not secure. When my dad called the clerk never apologized or tried in anyway to help with the issue. We realize things happen outside of your control. Offering good customer service is just what you do when you have a business. I will be going elsewhere from now on. read more

Staff came back with attitude. Awesome to ship to all three shippers. Not worth it to deal with staff attitude.

I have shipped numerous text books through USPS's media mail at this location and have never had any issues. The manager is super sweet and even remembers your name when you've not been there in weeks and even months. read more

I've been using this shop for a while and have always had very pleasant experiences with the girls working. Especially the manager. However, recently, the guy working seems to have a bit of an attitude! When I asked why my envelope could not be insured, he replied with snark, "because we aren't the Post Office." Explaining this to me in a less condescending manner would have been much more acceptable. It's not the first time I've found him rude. I used to really like stopping here, even with the seemingly higher prices. Until the rude guy quits or is asked to leave, I'll be shipping elsewhere. read more

I always come here to fax things; sometimes, I will mail something. These people are so nice! If you hate the grumpy post office people, try Postnet instead. Melissa is super-nice. read more

I don't use them for shipping services because the up charge is almost 50%, but I drop prepaid postage off all the time and have bought materials there. The ladies are very nice. I always have a great experience with them, but there is one guy that works there who is not so nice. He is rude and makes you feel like you are inconveniencing him when he helps you. Other then him and the postage pricing, I am pleased. read more