This branch has AMAZING customer service! I accidentally set up my Amazon return with a different…read morestore and Samantha was able to smoothy help me fix it. She was friendly, patient, nice and most definitely helpful. Thank you again Samantha!

Been coming to this spot for years, the staff has always been friendly and never had a problem wkth…read moreany of my shipments.

The employees are sooo nice & helpful.BEN went out of his way to make me Happy! GREAT CUSTOMER…read moreSERVICE!!

They said they are a moving company. They are not. They lied about price. They lied about how I…read moreneed to book right now because they are sooo busy. They are not busy. I paid them a bunch of money that they said was non refundable then I found out that the movers needed to get paid as well. Wait! What? I paid you 4 grand to answer the phone???? I then had to sign the contract 9 TIMES. 9!!! When my stuff was on the way they said I needed to sign another contract. And guess what??? The price went way up and it said that I had given them a great google review. I said I'm not signing that. Just a POS company through and through.

Came in to inquire about mailboxes and had an amazing conversation with Dru who was knowledgeable…read moreof the products they offer! The store is also clean and welcoming!

A new person was helping me. I did not recognize anyone so I'm not sure if they are under new…read moremanagement. But everyone was nice and helpful and get my packages out. I was able to choose the most economical shipment method.

Generally only have one maybe two staff working the counter but always polite and courteous…read more This is a busy location and at times there can be a wait. The wait times seem longer than they actually are. I have never had to wait over 5-10 minutes. Each customer is treated as if there is nothing else and no one else. Packages are handled carefully and respectfully.

The employee was very rude and downright refused to help us. UPS shipped our package to this…read morelocation and interrupted my girlfriend as she was giving him the tracking number to say they don't have it. After stepping outside to double check the tracking number and shipping info we tell the employee that the info is seemingly correct just for him to shut us down again without checking anything in their system. We begin to leave just for him to look at the end of their desk to see our box sitting there. His EXACT WORDS were "don't do this. Never do this again. You can't do this." Our package was sitting on the desk the entire time he was giving us attitude, not helping, and refusing to do his job. Whoever the manager is needs to step in because that was ridiculous.

service requested: i needed to send something the fastest over night mail within my budget. I…read morealready sent one mail previously through UPS and they still had the info which is nice i dont have to repeat. THey have time slots on what's available based on the location where you are shipping it to. I choose what's great for me. quality: they provided the envelope and the mail slip that's included in the overnight shipping. value: i think it's good to have several options for an item to mailed out to at the closest time within your budget, that stood out to me a lot. I liked that.

Avoid, beware. Asked for least expensive parcel, meaning regular us postal prices. She…read moreautomatically chose FedX for small boxed item for $16. NO Thanks. Went to post office and paid $8.95. So ridiculous they tried to charge more.

Came in to take passport photos but was directed to go to Walgreens/CVS instead because "they have…read morebetter specifications". Very confusing cos their window says "passport photos" in big letters

Great friendly service and knowledgeable staff. Never a problem with delivered mail. I highly…read morerecommend it

Avi and the other staff were so kind and such great help . They have great customer service .read more

I had the most incredible experience at the UPS Store while shipping a plant from Las Vegas to…read moreMissouri for my mom with Malkit Kaur. I've never encountered customer service quite like this before. Malkit went above and beyond--she packaged the plant with such care and thoughtfulness, it honestly blew me away. She took the time to protect every inch of it, making sure it would arrive safely! You don't meet many people like her these days--genuinely kind, meticulous, and truly invested in doing a great job. I'm honestly at a loss for words because her service was that outstanding and incredible. People deserve to know how amazing she is, and I hope her effort is recognized and appreciated. She made a simple shipping errand feel like a five-star experience. Thank you Malkit for being so amazing and helpful but most of all so caring towards me and my daughter! UPDATE: Also, the plant got there safely and in perfect condition!

I had such a great experience here, I needed to ship a lithograph across the country and was…read morehonestly a little nervous about it, but the owner was incredible. He was patient, took his time and really knew what he was doing. He even helped me wrap everything properly and made sure it was packed securely so it would arrive safely. You can tell he genuinely cares about his customers and the items they're sending. And it's not just UPS, they do everything. You can ship UPS, USPS, and FedEx all in one place, plus they handle Amazon returns and offer mailboxes. The store is super clean, organized, and fully stocked with anything you might need for packing or shipping. Great service, great experience, and I'll definitely be back. Highly recommend!

I would avoid this store at all costs…read more I dropped off a very important package around 4pm on a Monday, well in advance of the scheduled 5pm truck departure. They scanned my box in, I thought everything was good... it wasn't. My box for some reason wasn't put on the truck that day, instead was moved to a back office area, conveniently out of the view of all cameras, box sat in the room without cameras for 24 hours, before emerging on Tuesday... box then vanishes, gets stolen, you pick the term you deem appropriate. Box left the back door with not the normal truck driver that I have seen countless times, but a different driver, along with another driver I have never seen before. The box had RFID tags, so as soon as it arrives at the next facility, it would automatically scan and update, it didn't. The box never made another scan after leaving the back door... You can use deductive reasoning to realize the box disappeared as soon as it left the back door This package was extremely valuable to me and the person I was shipping the box to, so how did they know to target that box? Then I remember how it was conveniently not put on the truck when it was supposed to, and was left in a back room for 24 hours with no cameras... makes a lot more sense now Watching the tracking for days, I started to realize something was wrong, I go to the store about 10 days later and Im basically told Im out of luck and to kick rocks, they can't help me. Not a "let us investigate with that driver" "let us do our own digging" just, hey, sorry, can't help you... Claim opened with UPS which they took 3weeks and deemed they lost the package, it's their fault, but only want to give me $100 of the $2200 value of the box. Absolutely wild, if You're looking to have your package stolen, searched through, this is the perfect store for you This store still has one of the truck drivers working, I would have loved for the store to take accountability and ask real questions to everyone involved, but they chose not to. Whoever orchestrated this is still working the store, or working on the truck... either way, I'd avoid this store at all costs

I'm always getting an excellent service here!! They will help me for packaging, and notary…read moreservices! Highly recommend.

If I could give this location a 0 stars, I would. Let me start with this:…read moreI came in before bringing in my packages - I asked the store manager [Toya] if she would be able to pack and ship server hardware. She said yes. -- So I went ahead and brought tens of thousands of dollars worth of hardware out from my very-hot-car into the Walmart, went through all the paperwork, and then was told that they cannot provide me any form of receipt or proof that they have received the items for packaging due to low staffing. I understand that due to low staffing, one cannot pack the items immediately, that's fine, but I cannot reasonably be expected to leave 30K worth of equipment to a complete stranger WITH NO RECOURSE OR PROOF beyond "Take a photo" or "Take my card" which gives me no proof of what was provided to FedEx. If you cannot pack the items immediately , and cannot accept the items without packing them immediately, fine, then WARN CUSTOMERS before making them lug everything in and fill out all the paperwork. Additionally, I went to the Flamingo Rd location as suggested by Toya and they were able to provide me a receipt WITHOUT PACKAGING IT FIRST. Which means that the whole time Toya was just lying because , assumably, she did not want to do her job. Horrible Experience. Horrible location. Do not patronize unless you like being treated like the dirt under a shoe.

I used this company today to pack some artwork and I must say that they are the best at what they…read moredo. I was in a hurry and the persons working stopped what they were doing and wrapped my artwork for me and did a wonderful job. I could not be any happier with the way I was treated. Both of the individual were friendly and courteous. Anytime I need help packing stuff, this is the place to go. They would not allow me to tip them so I am letting you know what a great job they do. George T.

If I could give 10 stars I WOULD!!…read more I've used Box Bro in the past to purchase 48"x 96" cardboard pieces for a church stage production for VBS. It's that time of year again and I reached out for the same reason. I called to see if they would put 11 pieces to the side for us and the owner himself answered the phone even while on vacation! He said to just call the morning of, and make sure there were enough and I could pick them up the same day. I called to have them placed to the side and Kumar who answered the phone was so great! He said there were enough in stock. We weren't able to pick them up the same day as planned but we swung by the following day and they were still available. Thank the Lord! When I walked in Kumar greeted me politely and I told him I was the tardy customer who called for the cardboard pick up the day before. He was very kind and went to check and see if there 11 in stock which there were. He had someone take them to the driveway to be loaded into the back of our truck where my husband was waiting to load. We were in and out in less than 5 min! I spent a lot of time online price shopping and you will NOT find a better price. If you can pick it up yourself and live locally, this is the place to purchase cardboard or moving supplies.Their customer service is the BEST too. Ty Box Brothers for providing such great service and well priced products .