Great sandwich and service. Ordered a turkey sandwich with lettuce, tomatoes, mayo and a strawberry shake to go along with it. We went here for dinner, which was quieter than probably the lunch crowd, but it was nice to be able to talk and people watch. Highly recommend. read more

Potbelly - Turkey with cheese, lettuce, pickle, mayo ... and a strawberry shake! - Sandwiches Near Me - Arlington, Virginia

The BEST sandwich place!! You can't beat Potbelly's fresh tasting sandwiches that are loaded with your toppings. The bread is so crisp and the perfect texture (they're not slapping some sandy play dough like other places!). I love their menu combinations too. We got the Prime Rib Steak and a Wreck on Regular white bread and they were phenomenal! Highly recommend the Prime Rib Steak, it's insane. Paired with Zapp's Barbecue chips and a huge Oatmeal Chocolate Chip cookie! Limited seating inside this location since it's primarily for the nearby offices but there were a few tables and chairs. Employees were kind and friendly, worked fast. read more

Potbelly - Inside - Sandwiches Near Me - Arlington, Virginia

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Got the wreck. As always it tasted great. Service is pretty consistent between chains. This store was smaller than the ones I've been before. Only 2 booths. Also outside parking looked tight. I did not drive here. Other than that don't expect much difference in ambience from other Potbelly shops. read more

Potbelly - Sandwiches Near Me - Arlington, Virginia

Very nice food, staff, and atmosphere. I think it was my first time eating here, too. I had the Italian sandwich, as well as a chocolate vanilla milkshake. The shake was good! read more

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Service was quick and food was good. However, it was a mobile order and they forgot to add the cheese.

Something else I missed a lot when in Florida is Potbelly. We don't have them down there. Had to get a grilled chicken and cheddar with bacon (now called a Chicken Club I think?) and was in and out of there pretty quick which is all you can ask for really read more

This location literally has a roach infestation. I went in there a couple weeks ago, and while I was ordering I saw one cockroach walk across the area where they cut bread and another walk across their menu. Disgusting! Don't eat here unless you want cockroach residue in your body, it's definitely an infestation. read more

I was craving a sandwich yesterday and potbelly did not disappoint. I ordered the Mediterranean without chicken and added the works! So yummy read more

Ordered sandwiches thru the APP for pickup. Ordering process was pretty easy on the app, pick up and accuracy of the order have a little bit of issue: 1. both of the sandwiches were missing hot peppers, mayo and mustard 2. the order was supposed to be placed on the pickup shelf in the store but I think the store was so busy and maybe understaffed the employees didn't have time to put out the ready pickup orders to the shelf. Had to wait a while there's a break before the staff can bring out my order. It was stressful because I had to watch that my car is ok, it was idling outside on an unofficial spot Overall, sandwiches are pretty good and order is easy. Execution of orders and pickup process could be better. read more

The employees definitely need better training here. On more than one occasion, I've seen the employees loudly engaging in horseplay, chasing each other around the place, and having loud personal conversations. Today a black male employee with dreadlocks and wearing glasses got my order wrong TWICE. I politely asked him to remake the sandwich, and somehow he still got it wrong the second time. After the second time, I didn't bother to ask him to remake it because he had a nasty attitude. I also believe he overcharged me. Because my small sandwich, small soup & drink costed $19, which I thought was ridiculous. Also, the place is always filthy and smells awful. This Potbelly location at Ballston is ghetto and sloppy. It's more pricey than other locations. I don't recommend this location and I won't be returning. Save yourself the headache. read more

The worst potbelly's I've been too. Food is never ready. Always late within online orders. They need to fix this location.

I really hate doing this because I generally love Potbelly. Ordered a sandwich for pickup and it was late. No biggie, this stuff happens. Went home and was eating my sandwich and bit into a huge piece of plastic and cut my mouth. It was actually inside of the sandwich. I'm not sure how this could ever happen. Disgusting. See picture attached. Im waiting to hear back from Potbelly management. read more

Potbelly - Huge piece of plastic was in my sandwich. Bit on it and cut my mouth. - Sandwiches Near Me - Arlington, Virginia

Me and my fiance just ordered sandwiches here and they were just ok. Service was quick. I would say the sandwiches are overpriced. One large basic sandwich was approximately 9 dollars. The meat inside wasn't enough. I would say the chicken was better than the ham. There is street parking too. I would come back only if the rest of the nearby shops aren't open read more

Potbelly - Sandwiches Near Me - Arlington, Virginia

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Yummy oatmeal raisin cookie. The cookie was nice and soft as well as being large enough.

If you like burnt bread and burnt mac and cheese this is the place for you. If you think Panera is bad don't order here.

Service is very inconsistent. Ordered on the app and food wasn't ready when I arrived, which was 10 minutes after the estimated ready time. All those in line at this location got their food before those of us ordering ahead. You're best off visiting this location during off-peak time. read more

I'd already emailed this store to brag on some employees a year or two ago. My family of four showed up right before closing (by accident...we're not monsters), and the two people working were extremely cool about it. Didn't feel like they were annoyed or that we were being rushed. I worked at a restaurant in college and never handled it that well when people came in close to closing. Yesterday, I had another great customer service experience with this same store. I ordered lunch from here on DoorDash. When the order got to my house, it was missing a sandwich. Two seconds later my phone rang. It was the store. They'd realized it too. I was assuming they'd say they'd refund the difference on my card. Instead, the manager asked for my address and she brought the sandwich to my house. Even threw in a bonus cookie. Super cool move. Very impressed. Again. read more

I'm surprised that no one has reviewed this Potbelly yet - maybe because it's slightly hidden. It's located in rear of the building located at 4250 Fairfax Drive - with a large "Qwest" on the front of the building. Ordered the regular turkey on wheat with cheese and everything, including hot peppers, and a bottle of water. We ate outside, nice and cool out today. Sandwich was excellent! Turkey was tender and succulent! Wolfed that down in no time flat! read more

A Huge rip-off and an utter failure to deliver. A few years ago my wife and I were in NTC visiting Rockefeller Center and hadn't eaten in a long time and happened to find this Sandwich Shop Potbelly's and it was amazing. So today I ran out of my new job for lunch and took the metro to get down to the local-ish Potbelly's expecting an amazing sandwich. It started going wrong right from the beginning. They didn't have a sign that said order here and when I tried to order, mistakenly from where you ask for toppings the staff was pretty rude. That continued when I actually got to order. The menu in the restaurant does not match the menu on the web site which I had checked before going in. I wanted the clubby sandwich but it wasn't on the menu there, and the nearest thing was a club salad of some type. I told the guy taking my order that I wanted the club sandwich and he said the don't have a "club sandwich". He obviously understood what I was asking for but played dumb until I finally remembered it was called a clubby. When my sandwich went through the cooker the bacon came out a little burnt and I asked if they could fix it and their attitude was take it or leave it. So I took it. I went back to my office to eat and looked at the sandwich and it had 1 small pathetic piece of ham and 2 pieces of burnt bacon. The sandwich was also supposed to have turkey on it but they didn't put any on it. For almost $9 this is really one of the most pathetic sandwiches I have ever seen. Potbelly should feel ashamed of themselves for such a huge rip off! read more

Potbelly - a Clubbie that is supposed to have Turkey, Ham and Bacon but only has 1 small slice of ham, no turkey and burnt bacon. - Sandwiches Near Me - Arlington, Virginia

I ordered food from this shop a month ago. At about 11 am I had to work at 1:30pm. The food never showed up, I called to get a refund the gentleman said he refunded me and couldn't provide me with a recipe. Where I am a month later STILL TRYING TO GET MY 15 DOLLARS BACK! These people scamming... I want my 15 dollars back read more

How I heard of this place: I first heard about Potbelly while visiting the greater Washington, DC area. It was the lunch spot of choice for my friend Negar and I a few months ago. Living directly across the courtyard from Potbelly, it was my suggestion when our house guest, and friend, Yosi, wanted to treat us to a quick dinner. Type of cuisine: A limited selection of handmade, specialty sandwiches. Salads. Soup, Chili. Chips, a whole pickle. Freshly baked cookie, Dream Bar, Ice Cream Sandwich. Shakes, malts & smoothies. Canned, bottled and fountain drinks. Simple. Ambiance: From the moment you enter Potbelly, a smile immediately forms across your face. Live music plays loudly during the lunch rush, while light, lively and fun music plays overhead at other hours. Floor to ceiling windows give views of the courtyard and extensive patio seating outside; inside, wooden walls and pillars are reminiscent of a 1950s home, complete with porch-style seating under a fading, pale blue painted wooden awning. Colors, detail - like the colorful submarine overhead, where painted industrial-sized pipes meet and extend off into another direction - black & white, hand-drawn and illustrated signage and random, mismatched artwork find their home in Potbelly. Chalkboards with colorful fonts, promote the specials of the day, as well as seasonal favorites. What I ordered: Making our way to the front of the line, the young man behind the counter made a recommendation Yosi and I could not refuse: the Grilled Chicken & Cheddar sandwich ($4.50 each). He suggested adding bacon and topping it with ranch dressing, lettuce, tomato, and I asked for the side of spicy peppers in olive oil. Chris was debating between the Italian and the Pizza Sandwich, and the Italian won over: capicola, mortadella, pepperoni, salmami & Provolone cheese, with marinara sauce, ranch and no vegetables. Exactly the way Chris likes it. At the register, I could not take my eyes, nor my mind off of the Brownie Chocolate Chip Cookie ($1.15) I saw, individually wrapped and soft to the touch. We got one to share. What I loved: I loved that Chris and I split both sandwiches (which were already cut in half) so that I could sample both! The recommended Chicken & Cheddar sandwich satisfied by way of flavor and package. The creamy ranch with the salty bacon and perfectly moist, grilled chicken melted in my mouth. The Italian, also tasty, was just a big bite of meat. The cookie was a perfect, soft, moist, melt-in-your-mouth, sweet treat to end the meal. Why I loved it: I love the feeling and the atmosphere, as well as the story behind Potbelly. I also enjoyed the friendliness and helpfulness of our sandwich maker and cashier, the speed of service and the price for the delicious food we thoroughly enjoyed! Cost: Low ($4 - $5.50 per sandwich) read more

I've gone to this location often in the past, but have not been here for a while. I've had good experiences in the past and prices have always been reasonable. This review is about my recent experience at this location on 10/15. I came in for lunch and realized all the food prices had increased, quite a bit. Even being the only one in there ordering food, the process was slow. Once I got back to eat my sandwich, the contents were falling out everywhere (the back of the sandwich had been cut through) and the bottom half of the sandwich wasn't cut through at all. Based on the new prices and this experience, I'm unlikely to return. I can go to breuggers and get a sandwich for your old prices or I can go to chipotle and get a much bigger food portion for the same price you now offer. read more

This place used to be a lot more consistent, but the few times I've ordered delivery here during COVID the quality has dipped a lot. Do not recommend delivery from this location. read more

I would give them five stars if they made their milkshakes with real chocolate ice cream instead of vanilla with chocolate syrup. So many chains cheat on their milkshake production using artificial flavoring instead of the real ingredients, but I digress.... For meat lovers, I go with the A Wreck - BIG. Skinny's are available for people who are watching calories but I am a BIG lunch eater so I always go BIG. :-) They have decent malts and shakes but for the reasons above I can't give them a stellar review on that. However, they have the BEST oatmeal chocolate chip cookies and FANTASTIC sugar cookies. read more

Not bad for the price and somewhat healthy. I like the salads. Fast & courteous. Smoothies and chicken noodle soup are good.

This is a cute little sandwich shop by Ballston metro stop. Great for lunch time, quick and delicious. Sandwiches are served warm. Friendly sandwich makers and cashiers. I'm a fan and would recommend this place to other yelpers. read more

Potbelly - Sandwiches Near Me - Arlington, Virginia

I have eaten at Potbelly shops occasionally. They are okay for sandwiches once in a while. I like the way they toast the bread. It has a sort of char-grilled taste to it. The downside is there are not a lot of options to customize to make it more healthy. It makes you think of the name itself - potbelly. Yes, that will be you if you eat here often. This is true for all the chains though, so not much they can do about that I suppose... Last time I went to this location (Ballston) I tried the pulled pork and it had a lot of fat, so once I removed the fat my sandwich was mainly just the bread. So, they could improve that aspect. On the upside, the staff members were all very friendly. Good job guys and gals! read more

I ordered an Original meatball and an Original chicken salad (half) sandwich. Get to the checkout to pay and am told I cant have the chicken salad sandwich unless I order some "pick a pair" thing to go with it. But the menu clearly showed the Classic sandwiches can be ordered Original, Big, or Half by themselves. The girl said there was no way to ring my half sandwich up. So it just got thrown away cause they had no way to honor what the menu offers and I didnt want a "pick a pair".She also says this issue happens ALL THE TIME. Totally bad experience!!!!! Very disappointed. COOPERATE: Update the menu or make sure your employees can honor what is on the one posted. read more

This was my fave potbelly until today. Little azn girl wasn't not nice and accommodating and I'm also azn before y'all think it's a race thing. Menu changed and wasn't helpful to lead us in direction to what we are use to getting like the uptown salad ( my fave ). So we walked out and she just smirked. The rest of the staff is delightful btw. read more

Great food, great service and plenty of outdoor seating. They also keep tons of sweets on deck (most Potbelly's run out of the favorites). Also very cost efficient read more

Potbelly - Outside seating in a great neighborhood. Great for people watching and relaxing. Very dog friendly too - Sandwiches Near Me - Arlington, Virginia

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Since I spent a lot of time working for the company, I wasn't too excited about my visit to this store. First of all I LOVE Potbelly, the company itself is why this review gets 3 stars. A lot of co-workers at my new job had only experienced this Potbelly and none of them seemed to excited. The staff was not very excited for a group of Potbelly people. It took a long time to get waited on and another long amount of time to get my salad. :( The managers were not into the customers at all. The new salads are great. They are much more full than they used to be when they were testing them and they have a great fat free vinaigrette that is pretty sweet. Potbelly only serves 11 types of sandwiches on two types of bread. All of the sandwiches are hot and made to order. They have great cookies they bake daily and the new salads are delicious. Potbelly is definitely worth your time. However, the Ballston local is falling behind the rest of the company. read more

Ordered online through their website, and went to the store at the time they said my sandwich would be ready. First, the cashier had trouble finding my order. Then, I had to wait 10 minutes to get my sandwich. I put in the order 30+ minutes prior. I watched entire lines of people order theirs in person, get their sandwiches, pay, and leave before the workers wondered why I was still standing there. While the sandwich may be good, I am not going to waste my time with this store any more. Shame, because I love online ordering systems... due primarily to its efficiency. But, this store is definitely not efficient. read more

Let me preface this review by saying that I love potbelly. The sandwiches (especially turkey, in my opinion) are delicious. Also, going to Potbelly to eat in or take away food is usually a positive experience (friendly staff, vibrant atmosphere, etc.). I am giving this review one star, however, because of uncharacteristically bad (for Potbelly as a whole) service that I received yesterday (8-3-08) at this Fairfax Drive location. The manager (I believe she was the mgr) was extremely rushed, and was actually quite rude (apparently they were in the process of preparing a catering order). I ended up paying for two potato salads that I never received. I wont be returning to this location. Management needs to improve its attitude and customer service skills. I agree with Anna and Jeff (who also reference the staff in their reviews) and hope that this location sorts out it's service issues before it results in damaging the company's reputation. read more

Okay, I am a HUGE fan of Potbelly...in fact, ridiculously so...especially the Fair Oaks location. However, I am not a fan of this one located in Ballston at all which is unfortunate because I live right across from it! Why? 1. They close at 7pm. This I guess is really not their fault as more so is the entire Ballston community fault - every sandwich/lunch time type of shop closes sometime between 3pm-7pm. The one in Fairoaks sometimes opens up til as late as 11pm! 2. We decided to try it out and my boyfriend was excited to get a shake because the weather was perfect...it was out. NO MORE SHAKES?? 3. it's true, they have a very hard time remembering what I order. The lady behind the counter asked me if I wanted provolone on my sandwich at least 3 times...yes, I want a wreck on wheat with provolone..PROVOLONE...PROVOLONE...nottttttt swiss! 4. they just don't have enough manpower here! The girl that finished making my sandwich (also asking what sandwich I got multiple times) handed it to us...but then she had to move onto the next person and yet she was also man-ing the register. We waited a good 5 minutes before she rung our order up...awkwardly standing around..waiting..oh, and while we were waiting a manager just walked right past the register - I thought he was going to see us and ring our order up...nope! 5. Pro is that the cookies were still fresh and soft (the miniature ones and the big ones both were). This is going to sound ULTRA picky and crazy, but I don't care! The mini oatmeal chocolate chip cookies were bigger than I normally like them. I buy them because I want them MINI. I guess it was just that batch, but it was much bigger than any of the mini cookies I usually get at other Potbelly locations. 6. Chips here were $1 a pack...unless they changed all the prices for all Potbelly locations, the Fairfax Corner location has them for $.80. Not that I even eat chips, but I totally noticed the price difference and pointed that out to my boyfriend. Small Potbelly location for huge Arlington rent prices are affecting our chip prices I guess? Overall, the sandwich was still tasty (if it wasn't, I would've died..are they using different meats and breads here too?!) and at least they have outside seating so it was nice..but there are plenty of better sandwich shops around the area that are walking distance from me so Potbelly will not be on my list of go-to sandwich shops in Ballston! Oh, how I miss you Fairfax :( read more

I have to say that I highly enjoy any place where I can get a warm peanut butter sandwich AND a milkshake. Hello Heaven! This place is casual and is clean, but The Husband recommends arriving early if you are going during lunch hour since this location is quite small. Every time we go here I have the same thing, but The Husband is far more courageous about trying new things than I am. I think he has had nearly everything on the menu and he has never had anything that he did not like. read more

It was hard to find at first. It's across from the mtero station behind Cosi. When you see Cosi on Fairfax Dr. take a right and find some meter parking. I had gone out looking for some Chocolate oatmeal cookies for a bet with my manager. Pot Belly's had them and I was able to get a healthy sandwich at the same time. Win-Win situation. I got a little tuna because I am a little tuna. It fit in my stomach with glorified satisfaction. Only issue, they are having a tomato shortage currently so no tomatoes. To win, sometimes you have to make sacrifices and a tomato wasn't going to take me down. read more

I was really hoping to like this Potbelly since it's so close to my apt building but unfortunately that is not going to happen. I decided to order a sandwich through their online ordering website. The website is easy to use and my sandwich was ready within their given time window. When I walked into the store it was a little confusing knowing where to go to pick up my order and the person working at the register game me a strange look when I asked about it. As I was waiting I looked around the restaurant and was immediately disgusted. I have NEVER in my life seen a place where people eat so run down and unclean. One of the cabinets was hanging half off the wall, the knobs on the cabinets were filled with dirt and grime and there was dust/ garbage all over the floor. If I had walked to the store prior to ordering there would be NO way I would have ordered. I would have turned right around. Once I got my sandwich I ran out of the store and headed home. Once home I looked over my sandwich It was drenched in mayo, minimal meat, two barely noticeable insanely thin pickles and three barely noticeable hot peppers. The bread was crusty and tasted old. After observing the Italian sandwich I took a few bites of it, one of which produced a carrot chunk. In case you have never eaten an Italian sandwich before carrots don't belong on them. I'm completely shocked at the lack of cleanliness and quality control in this location and highly recommend that someone from corporate visit this store asap. I would not recommend this store to anyone. Edit: I gave them one more star for the extremely fast reply from customer service. After writing this Yelp review yesterday night I also sent them a message via their website. I woke up this morning to a response and a free sub coupon. They also stated that their hot peppers contain carrots.... which I find extremely strange. I think it should be listed as hot peppers AND carrots on their menu. I hope Potbelly follows though with my response and sends someone to check out this store. read more

Potbelly - This is the carrot that didn't belong in my Italian sub. - Sandwiches Near Me - Arlington, Virginia

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The one star indicates poor customer service. The food was great, I got a tuna salad & all the ingredients were as promised, fresh. First off, the associates were yelling across the room to one another about their personal business. I went during lunch time & they were pretty packed, & the associate taking the orders was yelling & cursing to other associates. As I'm moving across the line, the associates who were adding toppings to the sandwiches were just as bad. I had to repeat myself three times because they were too busy talking to each other about things that were not professional...at a all. Finally, as I get up to the register to pay, all the associates are hovered in the front with their faces in a phone watching a video. I wanted to walk out that very moment, but I was too hungry & had waited long enough for my sandwich. Again, props to the sandwich, it was quite appetizing, but please hire people a little bit more professional. I will not be going back to this location. read more

I so wish they would put a Potbelly's in Southern California. Probably one of the top 2 or 3 places I miss most about DC. The best, and cheapest sandwich ever. (ok, maybe other sandwiches are equally good, but this place is clearly in the top class.) read more

I had never experienced Potbelly's before moving to Arlington and all I can say is ... ROAST BEEF HEAVEN. Seriously, folks, for the cheapy price, the flavor is outstanding. Throw in the ridiculous shakes and you got yourself one helluva quick sandwich experience that won't leave you feeling unsatisfied. Oddly enough, I can't comment on the service at this location because I've never actually been inside. I'm lucky enough to always have been the one on the buying end of the "I'll buy if you fly" potbelly excursions. read more