Stopped by to get something to go for lunch. While the line was a bit long, they work quite fast. All the staff were very kind. The place itself was nicely cleaned. I ordered an original Italian sub, and it was delicious! The peppers were nice and spicy, but if you do not like spicy, then I would stay away from them. Overall, great experience, would come back. read more

Potbelly - Sandwiches Near Me - Brookfield, Wisconsin

Came here for a quick bite and I ordered the avo turkey sandwich and to my surprise my sandwich literally had l lettuce and turkey in it, no avocado and no cucumbers, no cheese as advertised. With it being so busy I didn't even bother going back to complain about this, but I was definitely upset. I still ate my very dry sandwich because I was hungry but next time I guess I have to make sure I ask if I'm getting the ingredients listed for the sandwich??? im not sure what im missing here.. We also ordered a cup of broccoli cheddar soup, which of course it was very good . I think if they have new staff, they should definitely be paying attention because this was an awful sandwich and the service was extremely slow! You will most likely never return to this location for a sandwich . read more

This was my first time trying Potbelly, and the sandwich was perfect. I got the BLTA with extra mayo. The bacon won me over, with nice, fresh, thick-cut bacon, not the pre-cooked thin bacon you buy at the store. It was perfect. The bread was toasted to perfection, and the flavor of the sandwich was great. I will be back. read more

Potbelly - BLTA - Sandwiches Near Me - Brookfield, Wisconsin

It took me a long time to finally try Potbelly Sandwich Shop. My first couple of tries were via delivery. I don't think I fully figured out how to get the condiments I wanted so those experience weren't the best. But, I finally wandered in with my parents who are big fans and was able customize my order appropriately. It was good! Their sandwiches are exclusively toasted. They offer a variety of specialty sandwiches as well as the ability to build your own. They have a couple types of bread (white and multigrain). The set up is like this: You step to the end of the counter and order the type of sandwich you'd like. That person gets the sandwich started and in the toaster. You then move to the next person who takes the sandwich out of the oven and adds any condiments and toppings you may like. Their toppings aren't as expansive as some other sandwich shops but are plentiful enough that they'll build a good sandwich. I love that the avocado is cut fresh to add to your sandwiches (not a bin of pre mashed). Then off to the cash register to pay. My husband loves that they have milkshakes. They have a few basic flavors and then usually have some sort of seasonal as well. For me, I typically order the tuna and swiss with avocado added. It's not a local, artisanal sandwich shop or deli. But, it is a great option when you're looking for a quick grab and go. Get to it! read more

Food is fast, fresh,and hot ! The staff acts like YOU are all their first priority When they say " My Pleasure " ..they mean it. I was especially impressed by a director actually say Hello to a local by name. Anyone who knows understands that locals are super important to me in this industry! Spot on service! read more

2/13 As I verbalized from the start that this was my first time having Potbelly, I seemed to still be rushed. After an issue with not being heard of what bread I wanted, the woman proceeded my order with an attitude. Miscommunication was the biggest issue. After the bread I was asked what I wanted on my melt, after I answered the question that was just asked, she sternly says "that already comes on it" Confused all around from the bread to the toppings I just paid for what I got and left Sandwich overall taste 7/10 service overall 2/10 This particular location is a no for me. read more

I'm not sure Panera Bread can improve. Their GM is never available or on site. I ordered a bagel pack that includes 13 bagels only received 10 and ordered both cream cheese options and only got plain. This location has dysfunctional management and employees it's a miracle that they are still in business read more

Food is great. Sandwiches and salads, made while you wait. Well staffed and fast service. The entire team seems to like what they're doing and who they're working with. During warmer months, outdoor seating is available. I often opt for carryout due to work requirements. Just a nice casual atmosphere to take lunch alone or with colleagues. Highly recommend. read more

I downloaded the Potbelly's app recently to see what specials they had to offer & love that you can earn rewards on your meal purchases. They offer family meal deals via the app which are great for families of 3 or more. The staff was friendly, wore masks & fast service. All their food was delicious from the sandwiches, soup, salad & desserts. We will definitely be back again. read more

I usually order their tacos powerhouse salad, which is always good and healthy! The soup menu changes frequently and this time they had tomato soup! If you come here during lunchtime it gets a bit busy. Good thing they usually have live music to keep you entertained while waiting in line! The ambience and overall appearance is quaint and clean. The only reason I'm rating this place 4 stars instead of 5 is that there is no recycle bin. For a place that puts their food, mostly salads on recyclable plastic, only seems appropriate to place a recycle bin. And one more thing, if you like chips, this place is for you, they have a plethora sitting on the waiting line. read more

Potbelly - Sandwiches Near Me - Brookfield, Wisconsin

Love the sandwiches here. IMHO - Potbelly makes the best sandwiches/subs* of any fast food chain, hands down. Consistently good quality product and consistently good, fast service. *Italian *Roast Beef *Albacore, white meat tuna read more

I have been to the location on 124th and Capitol , Milwaukee several times since its close to me . Generally when you go instore the service is ok because you are there to correct errors . However whenever i order online , there is a mistake with the order . Most often im in a hurry to go to work so generally overlook it if the extra item i order is not included . Today i ordered a Salad and Chilli and was in a hurry to pick up the food , however my order was not fulfilled ; the store clerk was clueless as to whether i even ordered anything . I asked her to cancel my order and refund my cash . Im not going there anymore ! Im willing to go to the store to get it resolved , i dont care about the money per se , but its the principle, you expect the community to support the local store , and the community in turn expect good service . Dont think that is too much to ask for ! read more

The first time I was there the cashier at the register was rude and acted like we were an inconvenience. The second time I placed an order online and both my subs were wrong! They didn't care. The food is normally so yummy but I'm so disappointed. read more

Wanted to try something different for lunch today, like Holey Moley Donuts. Unfortunately, I was running late, and Holey Moley closes at 1:00 PM. Whaat!? Next stop, Potbelly. Ordered the Italian with Hot Peppers. And usually I'm just fine with hot stuff. These seemed to be regular jalapeños, but I picked one up out of the wrapper, tossed in my mouth, and it was literally breathtaking hot. Whoa. Good, tasty sammich. Docked a star- first person at counter asked for my order, then vanished. 3-4 minutes later, was asked for my order all over again. What did the first person do? Toast the bread? Nothing? Get their nails done? That was so weird! Anyway, there was a guy singing and playing guitar. I swear his voice sounds just like Steven Page formerly of BNL. He's that good. He may not be playing at Potbelly for long! read more

Went here for lunch ordered the the got the cheesesteak although I actually ordered the provolone. It was very soggy after less than 10 minutes travel to office and very sloppy and not in a good way. I was very disappointed! read more

So this was my first time in a Potbelly for almost two years and based on this latest experience, it will likely be at least another two years (or longer if I can help it). First I get there and there is live music being played at a volume that I had a hard time hearing the staff trying to take my order. I finally found a small lull in the racket to place my order: tuna and Swiss cheese sandwich - should be a very simple thing... I was then directed to go to the counter to pay; which I did. Then I waited at the side of the counter with a closed bag of chips and a can of coke and waited for my sandwich to come. All the while people (in line behind me) were all able to get their sandwiches and drinks, and pay and sit down - as I kept waiting. After minutes of this, the staff finally noticed I was still there (waiting) and asked what I was waiting for. I told them, I was waiting for the sandwich I ordered and they were making. Well, it seems they lost my sandwich (or forgot to make it; or gave it to someone else). They then asked me what did I order. I told them it was tuna sandwich with Swiss cheese. I answered this question 3 times with different staff before I (finally) decided to cut my loses and go. I asked for a refund; the employee told me I would have to wait for a manager. And wait I did, before I finally giving up, taking my receipt and leaving. I suppose now it is on me to contact my credit card company for a refund (so happy I did not pay in cash). To put it mildly it was frustrating experience dealing with sloppy (and/or forgetful) staff for what I already expect to be a mediocre dining experience. Sadly, the time I lost there meant I had to return to work without lunch. So thank you Pottbelly for keeping me on my diet: but, no thank you for taking my money and giving me nothing but aggravation. read more

this employee was exceedingly rude to my family. not only was he wearing Airpods while working the register, but he claimed that ham cannot be added to a sandwich. it is literally a sandwich shop i know ham can be added to a sandwich. his long hair was not held back by a hairnet and i am increasingly nervous that hair strands will be in my sub. finally, our order took over 30 minutes to be ready. and we ordered online. everyone who ordered in store got their food before us. read more

Have been to the location on state street in Madison multiple times in the past and loved the atmosphere. Figured I'd stop and see if the Milwaukee area was as awesome. I was slightly disappointed by the fact that they were out of meatballs so I couldn't try the pizza sandwich, but I got the Italian with hot peppers and was satisfied with it! Potbelly is a must have if you like sandwiches! read more

Potbelly - Hot signage - Sandwiches Near Me - Brookfield, Wisconsin

I had a craving for a sandwich but I wanted something different. So I tried this restaurant because I'd never been there before. I ordered the Turkey Club, Salt & Vinegar chips, and brownie cookie. The sandwich was decent. Not the best I ever had and not the worst. The cookie was really good. The best part was the service. I don't know the young man's name but he was super nice with excellent customer service. read more

Potbelly - Turkey Club - Sandwiches Near Me - Brookfield, Wisconsin

This company has certainly done right by me! The other day I had a bad experience at this location and left a colorful review about it. Long story short I was contacted about it and the individual who contacted me truly went out of their way to ensure I would have a better experience next time - even though I was quite adamant about not returning. As a result, I decided I'd give the same place another try and was much happier with my visit. I went an additional time after that to clear the tie breaker (1 good experience ,1 bad) and was quite happy with that visit too. The food was very good, it was clean, and there were a few minor things any snob could point out but I felt it was quite the redemption. It's nice to see when a company truly cares about the opinion of their customers. Thanks for being so persistent that I return! read more

Potbelly - Sandwiches Near Me - Brookfield, Wisconsin

My sandwich was delicious. I added fresh avocado and the hot peppers. It was a quick meal for during a lunch break. I would dine here again. read more

Potbelly - Turkey club with avocado - Sandwiches Near Me - Brookfield, Wisconsin

I had to comment via the company's website about a month ago with employees on cell phones and not helping customers. Received a call back a was told I would receive a few sandwich coupons in the mail. To this day I have yet to receive them. read more

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I've kinda been obsessed with Potbelly lately. They make giant, cheap, delicious sandwiches so what's not to like? This place is definitely better than Subway/Quizno's/Jimmy Johns and is pretty much the same price as well (~$6). The veggie toppings don't taste artificial and retain an excellent crunch to contrast the tenderness of the meat, which seems to be of a much superior quality compared to other fast sub shops. The bread is nice and toasty and doesn't get soggy or smell gross (Subway). The hot peppers give every sandwich a serious amount of heat as well. The big sandwiches are super filling and definitely hit the spot for my post-Adventure Rock meal. read more

Definitely going with a four star on this one. Last night - it was so hot in our house (AC went out) and we didn't want to make anything for dinner. So, we ran down the road to Potbelly & were greeted with a super friendly young gal, and another older gal. Both were really awesome, gave us great service and invited us to come back and hang out in their AC. We ordered sandwiches & milkshakes around 7:30. It was all really tasty & fresh, and the service was great! Will definitely return :) read more

My new favorite sandwich shop!! The turkey, bacon and cheddar flat is the best (it is not on the menu but they will still make it that way). And if you like a little spice on your sandwich make sure to add the hot peppers. My wife enjoys the t-k-y which is a lower calorie option but still packs a lot of flavor. read more

Potbelly - Sandwiches Near Me - Brookfield, Wisconsin

Food is good. For years I haven't been able to find a deli that sells chicken salad sandwiches that weren't made with something weird like Miracle Whip, apricots, raisins, etc.. The service leaves something to be desired. The staff is often curt, and dismissive. Twice in a row out of three visits, they've managed to make a mistake in my order. The second time I politely asked for this to be rectified. They didn't seem overly concerned with making sure I was made happy and didn't offer an apology on behalf of the store. The decor is kinda neat. It's like an old-timey sandwich shop. I wish they'd turn the music down some though. read more

I really enjoy Potbelly's sandwiches - I have been here a handful of times. They are rich and taste much better than Subway or similar chains. The ingredients are fresher and more quality. Usually the staff is quick and friendly, but sometimes they fool around and talk to one another instead of waiting on you. That is the reason why I give them a 4 instead of a 5. read more

My favorite sandwich shop. I usually get the roast beef but this time I got the ham with provolone and mayo. Both are yummy. read more

Potbelly - Sandwiches Near Me - Brookfield, Wisconsin

Potbellys was the Friday work lunch. I had the Italian with hot peppers. First thing it was a warm sub. The bread was toasted with a nice crunch on the out side. This is a messy sub by the way. The sub was cut in half, see my picture of the close up. For just under $8.00 I noticed very little meat and cheese on this sub. I took the first bite and it was very tasty and juicy. The sub is 95% bread and vegetables which is a shame because when you think of a sub you think about a meaty sandwich. I'm not going to knock it because It was good but it has the least amount of meat compared to other chains. See my picture of jersey mikes on miller parkway because this is what a sub should be. Over all it was good and and I would give four stars but the skimpy amount of meats compared to other chains for the same price took a star away. Every one at work likes the subs they had. If you have never been to potbellys it is delicious but not very meaty. read more

Potbelly - Least meat of any sub chain I have had. You can hardly see any meat on this sub. - Sandwiches Near Me - Brookfield, Wisconsin

I am going on waiting 2 hours for the correct food for my delivery order. When I called to ask where it was and asked why priority wasn't given when they make a mistake the manager hung up on me. They can say goodbye to my company's hundred dollar orders. We will be taking our business to another store. read more

I've never seen another fountain soda machine that has zero caffeine-free soda choices. There's a lemonade, but it's sugar free by default. Huh? No Sprite or Sierra Mist, orange or root beer. Sure, they sell bottles of some of those, but they're more expensive, and sometimes you just want a fountain drink, you know? Very weird. I like Potbelly sandwiches. They're good for chain stuff. The meat is really salty though; I'm always thirsty afterward. The bacon is Nueske's if that's your thing. The hot peppers are delicious, especially on the Italian sandwich. Service is usually friendly at most Potbelly's, but sometimes you'll have a long wait to pay for your food even after the sandwich is in your hands. The system with the shakes/soups doesn't always work and that leads to cashiers making those things and ignoring the line of people, especially during slower times when there's always too few people working. Meh. Won't keep me from going there, but it sure can be eyeroll-inducing when no one cares that you've been waiting 5 minutes to pay with 4 whole customers in the building. read more

I had a number of co-workers rave about Potbelly's, so I joined them for lunch. The service was quick and the food looked and tasted good, but I can't say it was honestly anything all that impressive to me. When it comes to fast(ish) food, not too bad, but still nothing to write home about. I'll give it a try again with some other menu items in the future. read more

I love potbellies and this is a nice location. The staff is always very friendly and even crack a few jokes with you when the line is going out the door. I always get a big wreck on white and it's very good every time. But the main reason I come here is for the dream bars. They really are a dream! Chocolatey caramel crumble goodness. I love them. I also like that during lunches they have a local musician playing in the dinning room. It's a little something extra that I haven't seen at other "fast food" sandwich shops. Makes it seem less corporate. Keep up the good work Potbellys! read more

I have been here twice. First time I paid for extras on my sandwich that I did not get. Second time I was handed the wrong sandwich- ordered a skinny and apparently he made it a big. I questioned why my sandwich was $10- twice as much as a skinny and the cashier said that's a big. I did not order a big. Well you have a big. Not sure how I was supposed to know that as it was handed to me unmarked in a brown bag and I didn't really notice it was bigger than it should have been. He took it from me and rudely asked me to repeat my toppings. They remade it and I paid and the cashier could not have been ruder. When I get home my sandwich bread was all torn up and missing condiments. I will drive a mile farther to try another restaurant. read more

I really liked their sandwiches. I am not from here and tasted the wreck sandwich with extra cheese and man it tasted so good. I think you just need to get something you like but over all it's a great place to eat. read more

Had signed up for Rewards Program. Got email from Potbelly saying today was BOGO free sandwich & it was in my rewards. Drove to restaurant & ordered 2 sandwiches. Asked cashier if she needed email for BOGO. She told me I needed App for that. No where in the Rewards Program or email did it state that I needed App. Only reason went there was for the BOGO. No one knew how or was willing to help for the BOGO so ended up having to pay for 2 sandwiches. Not very happy & won't go back! read more

The staff seem to work well together even when it's super busy on a Saturday and people aren't standing there forever and move through pretty quickly. I frequent this shop the most since it's near our house. Thumbs up on the food and smoothies. read more

Potbelly's is one my favorite chain sandwich shops. This one is nice because they are fast (when they say eight minutes they honestly mean it) and friendly. They work hard to meet speed with quality. I really enjoy the mushroom melt. It is an awesome go to sandwich when I do not know what I want eat. I also like to pair the sandwich with an chocolate oatmeal cookie which are amazingly soft and chewy. They also have a great loaded potato soup. Be for warned that the bacon is salty in my opinion. read more

Good subs and live music Fridays for lunch. I'll be back.

They make pretty great sandwiches here. It's always a must for me when I blow through this Midwest town. The pepper mix is pretty amazing with the sandwiches. An when it's cold out...which it is most of the year there...a cup of chili will quickly chill my bones. read more