This was one of the worst customer service experiences I've ever had. I ordered a milkshake without milk, which I've successfully ordered at this location before. The employee taking my order repeatedly made facial expressions that suggested she was annoyed or disgusted by my request. When I politely asked why she was making those faces, she ignored me completely. I was eventually told they couldn't make the milkshake without milk, so I requested a refund. Unfortunately, the refund process was just as frustrating. The employee processing it didn't know how to use the register and had to FaceTime someone for instructions. After I asked for my receipt, she printed it but walked away without giving it to me. Due to the unprofessional behavior, poor communication, and overall lack of customer service, I requested a full refund. I will not be returning to this establishment and will not spend another penny here. A little courtesy and professionalism would have made all the difference. Would have gave the business one star, but I've read somewhere it's harder to get rid of two stars. read more

Where's the meat?!? This sandwich had the least amount of meat I have ever had... at any sandwich shop!! read more

Potbelly - Turkey sub, missing the turkey - Sandwiches Near Me - Dearborn, Michigan

I have lunch here at potbelly weekly. They are always spot on. Food is always fresh, hot and well made. Service with a smile always. The Michigan avenue location is The Best! read more

Great fast food.Great service.Great ambiance.It's hard to beat a good sandwich.A great way to enjoy the day.

Came here visiting from California and got the chicken sandwich and soup . Wow the food was amazing !! Great sandwich and soup definitely will be coming back read more

have been coming here for two weeks now and my order has failed to be executed properly almost every single time. sandwiches have hardly any meat on them, i would not recommend. read more

The customer service was good however, the food was not. The restaurant was clean and presentable though. The food was also prepared fast and it was hot. read more

I only ordered a vanilla shake and it was the best I've had in a very long time / so thick snd tasty. I will definitely return to try a meal. Place was clean and staff very friendly. read more

Ordered pickup mac'n'cheese and payed extra for bacon. The receipt said bacon. The sticker on the container said bacon. NO BACON. Called and spoke to a lady who claimed to be a manager, she said the extra charge would be refunded onto the card in 24-48 hours. It's now 6 DAYS later and no refund shows on my card. BUYER BEWARE. read more

Reviewing chains seems like a joke at this point in Yelp's lifespan, but here we are. This particular location is always on their stuff! They have plenty of employees (which is a godsend in this COVID life), lines move quickly and food is hot and fresh. Employees have been friendly and even a little chatty, which is a change from most fast-casual chains. It's usually "HURRY UP AND GIVE ME YOUR ORDER!" but at this Potbelly, it's always a gentle "Let me know when you're ready." My friends claim the cookies are the best, but I've never tried them. I think it's devilish selling chocolate chip oatmeal cookies. You read that right. Combo of oatmeal AND chocolate chips. Who does that? I'm a purist, give me plain chocolate chip any day. They have a solid selection of Zapp's kettle-cooked chips. These are fairly hard to come by in the wild, so Potbelly offering them is a selling point to me. Food is quick (even faster than Jimmy John's these days) and their dining room is always clean. I mentally note which restaurants are bright and which ones are dark, because sometimes I need a pick-me-up at lunch. This Potbelly has tons of windows and is a pleasant place to spend my lunch hour. read more

I don't eat sandwiches often but if I do this is my go to, so like their Mediterranean sandwich, skinny and biggie on wheat. I also put extra peppers as I really like their giardineira peppers here, so spicy and perfect for their sandwiches. If it was for all of the carbs from the bread I would eat more of this stuff. I always want more after the last bite. I have to have their Zapp's hotter n hot jalapeños chips too. Their cookies are big, chewy and yummy too. There's a reason this place has been around for a while, they have staying power. read more

Potbelly - Sandwiches Near Me - Dearborn, Michigan

Great service and delicious sandwiches! Social distance and enjoy a terrific sandwich. Outdoor seating is great(though it's quickly coming to an end . Enjoy!! read more

Kudos to the Dearborn Potbelly Shop! During the COVID-19 "stay home" orders I placed a fairly large order for pantry items (6 sub loafs, a pound of ham, salami, tuna, pepperoni and provolone cheese) plus a salad, a sandwich, coke and a malt. Within a few minutes of placing my order, a person contacted me to let me know that they were out of bottled Coke and asked if I would be OK with a fountain drink or another type of soda. When I arrived to pick up my order, I made a call asking if they could bring my order to the car. While the order was delayed a little bit from the expected pick up time I was very pleased to see that the workers were masked and gloved. When the order was brought to my car the young man was very apologetic that it took longer than expected; since they don't normally sell pantry items, they weren't sure how to do some of that. Super happy they were selling pantry items in addition to their regular menu items. If you're able, please support your local restaurants, including the Dearborn Potbelly Sandwich Shop! read more

Love me some Potbelly's. The Wreck is my go to sandwich. Hot peppers are amazing. It's consistent at every site.... like the Big Macs of deli sandwiches. No comparison.... So much better than Jersey Mikes or Subway. read more

It is easy to enter this Potbelly location when heading east.  Use caution when heading west.  The parking lot is kept neat and clean at all times.  The windows are a pleasure to look at.  It is in an inviting venue. What a great interior display.  The place is kept in tiptop shape.  They have a full line of sandwiches.  Their chips are the best!  All the way from Louisiana and packed full of flavor.  The management and staff at this location are upbeat and in tune with their customers' needs.  I especially enjoyed the giant deli pickle. I have to admit this is the first time I put two and two together and came up with Potbelly's.  There was a potbelly stove in the foyer.  I had been imagining...well, we'll skip that for now.  If you're looking for a good meal and fine people then this Potbelly's is for you. read more

See all

The chili was DELICIOUS I ate it so fast I almost puked and their cookie options are really good too. Haven't tried the subs yet but heard they were good. read more

Great soup and sandwich the one place that hasn't changed Troy location number 1 in service and quality food

Sandwiches are pretty good. Ingredients are pretty fresh and condiments are plentiful and tasty. Service is poor. This was the first time I walked out without ordering anything. Maybe I'll give it another try some day. read more

Always the best shop ! Sandwich was okay, a bit dry this time because there was barely sauce on my meatball sub. They make everything in shop effortless and customer experience was made very easy. I appreciate the employees in here for going about their job with such patience and grace. You all made an excellent bunch of sandwiches as well as amazing shakes. Thank you Potbelly Dearborn! read more

See all

Visited one Sunday after church. Nice ambiance, although the set up was a bit confusing to those who don't visit Potbelly frequently. The staff was fantastic and fun, which definitely added a star. As always, the sandwiches were really tasty, with a variety of options. However, the soup was room temperature (borderline cold) and I thought the milk shake, while tasty, was minuscule for the price. Even with a coupon, my lunch came out to $12. Without the coupon, it would have been $16. I understand that I ate a heavy lunch, but those are really, really high prices for a lunch, comparable with gourmet restaurants. While I like it, I don't think the value proposition is there. read more

Uptown chicken salad is a great salad- love the walnuts, cranberries and red grapes. I did pay $1 extra for avocado that was just a few small pieces, so I probably wouldn't add that on again. This is my first meal from Potbelly's and I am satisfied with the portion size, taste, and price. However, customer service was horrible. Michelle "helped" me and was very rude and rushed me even though I was the only person in the store. Upon cashing out and turning around to leave, she picked up her cell phone so apparently she had more important things to worry about. I hate when my first experience at a place is set off by rude customer service. That is the reason for 4 instead of 5 stars. read more

Potbelly - Pickles! - Sandwiches Near Me - Dearborn, Michigan

See all

Yummmmmm! I come to this potbelly every Thursday in between classes and I always enjoy every last bit of my meal! I love it! You're always greeted when you walk in and the service is extremely fast! They help out a lot within the community and it is always posted up around the restaurant. The workers are quick and attentive and make sure you're in and out quickly. I always get the skinny pair. Either the mushroom melt with hot peppers, mustard, lettuce and Italian seasoning with their broccoli cheddar which is sooooo good. Or I get the skinny pair with tuna. Both are delicious!! The meal comes out to around 8 dollars every time so it's not bad. The meal is very filling and delicious so it's definitely worth it! read more

Potbelly - Skinny pair tuna - Sandwiches Near Me - Dearborn, Michigan

See all

Total surprise. Absolutely delicious and value for money. Plus service was fast and pleasant.

Love the food but not this location. For one, the people in this area seem very unhappy with life and it shows at this location with the customers and staff. The staff here don't seem to pay attention as I had to tell 5 different people my order. Not having a system of knowing what people order just feels very unorganized. My soup is almost always on the colder side and if you get your food to go, they just hand you a bag at the counter. Yes I can put my own stuff in a bag but they are quick to get you out of the way and ask the next person in line to come up to the register while I'm still packing my bag. I felt very rushed and it was an unpleasant experience. I won't come back to this one unfortunately. read more

Salads, sandwiches and soups are wonderful. Staff is great as well. Delivery and pick up works very well for our office. Thanks!!! read more

Best sandwich shop. They are always fast and the food is always good. Connor is the best!

I work close to this location and my office orders from here often and every time we do there's something wrong with our order. They barley but any ingredients in the sandwiches and are very rude when confronted about the mistakes in the order. They need more people working during lunch because they can't handle the busy lunch rush. My veggie sandwich was just toast and lettuce. Will no longer order from this place again. read more

Fabulous energetic environment! Fresh food, sometimes, even live music. Seems like a cool place to work and it's easy to get my food on the go. read more

I had heard all this talk from my fiance about how great the sandwiches were here, so when we got to Michigan, he took me. And I have to admit, they were really good. The meat was fresh and they had so many choices. You can pick exactly how much meat you want. They have fresh pickles and such great shakes. If you ever see one around. Go. It's yummy! read more

Best sandwich place in my opinion. very fresh and excellent service. and the best cookie in history- Oatmeal CC!! read more

Came in here to pick up some lunch for my co workers.. the staff is very polite and speedy. Today in particular the service seemed a bit slow.. but I was not in a rush and it didn't take too long. The sandwiches came warm, we always add the hot peppers to add a little spice to the sandwich and it is perfect that way. Most of the toppings are veggies so I usually add them on. You can make your sandwich a meal combo by adding chips, soup, or a drink. They have dream bars and cookies at the register. I got a dream bar.. it was a lot after one bite.. there is so much packed into those!! Also you can taste the thick butter in it. So I wasn't able to finish it, it was good though! This is a chain, all restaurants are decorated the same way, they all have the same sandwiches etc. Their shakes are pretty good but on the heavy side! read more

Very rude and unprofessional, the sign on the door said they closed at 8 pm, but they had another sign on the door stating they have temporary hours for today closing at 6:30. I arrived at 6 pm and the door was locked with customers inside. One of the employees looked at me through the window and waved his hand like they are closed. I pointed to the sign that said 6:30, and he just looked up at me and then put his head down and ignored me and didn't acknowledge me. They left me standing at the door in the freezing cold. Very disappointed and won't be going to this location again read more

Great service at this location! They always are friendly here and always are smiling and very welcoming when you walk in. I always get the tuna with the peppers and everything on it. Maybe extra mayo. The soup is always on point and the oatmeal cookie is to die for! I want to try and PB and J sandwich next time cause I've heard many good things about it. We will be back for sure read more

First time here in years. Got the Mediterranean sandwich, vegetable soup, vanilla & coffee shake. Sandwich was pretty good. I added lettuce, onion, & Italian seasoning. Soup was alright. Tasted like your average vegetable soup with tomato broth. Shake was great! The bestie got the vanilla malt and she liked it but that wasn't my type of shake. The first worker we encountered was great. She had a personality, gave us recommendations and had a lot of energy. The second one who did our toppings was quiet but nice. Checkout was quick. I asked if they had a tip jar because I liked the energy from the first girl lol but no they don't have a jar haha. They have some outdoor seating which was nice so we chose outside on this lovely day. Inside seemed pretty clean. I would come here again even though they don't have a whole lot of vegetarian options. read more

Potbelly - Mediterranean. Normally comes with hummus, artichokes, cucumbers, feta, & roasted peppers. - Sandwiches Near Me - Dearborn, Michigan

Can't go wrong with chain sandwich shops, you know what you're getting and what to expect. This was my first time at potbelly believe it or not. I enjoyed it. I ordered the Mediterranean sandwich and my mom got the Mediterranean salad. Both were yummy. I preferred the salad over the sandwich bc the sandwich was really saucy with lots of mayo. This place is similar to others like firehouse subs and subway, although I think it's slightly better. I'd say if you're looking for a quick lunch at a sub shop, you won't be disappointed. read more

I forgot how good Potbelly's is, until we came here late at night with not too many other options. You already know that the sandwiches are good, or else there wouldn't be so many of them. But this one gets high marks for the staff, he stayed open a little later while we were in there eating, and were still nice to us the entire time. read more

LOVE! Service is amazing and I LOVE the sandwiches! I come here two or three times a week lol!

Yes this place was awesome.. its just a great shame I discovered this place so close to when I was leaving Michigan. The sandwiches are very good (hot or cold). If I had discovered sooner then this place would have been the daily lunch spot! read more

Pretty good sandwiches. I thought there would be more options. The service was OK. Kind of small restaurant, so not much seating.

Just had my 1st Potbelly sandwich---lots of bread--lots--ordered x-tra meat and cheese and could not even taste it---- got 6 $ worth of bread, sliver of lettuce, see though piece of meat and cheese--- will not be going back--and wanted it to be good !!!! read more