Good sandwich. Nice fresh bread. Plenty of meat and toppings. Milkshakes are delicious. Special flavors each month.

Ordered 2nd time. This time an Italian. Good but the meat portion was like super small. Unacceptable. Reminds me of subway and that's a bad thing. read more

Potbelly - Italian sandwich - Salad Near Me - Phoenix, Arizona

Worst italian sandwich i've ever had. Barely anything on it just a little bit of cheese and meat. Wasn't even acknowledged for 5 minutes even though my grandpa and I were the only people in there. Crap place all around. read more

2 days ago I ordered a Cubano and a banana shake through GrubHub. I got the sandwich but not the shake. I got a refund but had to order just a shake which cost me another delivery fee. I didn't look at my sandwich but today I wish I had. I ordered again and GOT my shake. I was very excited. I opened my sandwich wrapping and there a large green MOLD spot on the outside, visible part of the bread! This is beyond gross. Now I have nothing to eat for dinner. How can I trust the shake to not be passed it's expiration date, too???? read more

Potbelly - a big green bread mold spot! - Salad Near Me - Phoenix, Arizona

I'm so happy to see the Potbelly finally added more sauces/ aioli's that you can add to your sandwich. I always liked potbelly but felt it was always missing something and was sort of dry. Now the turkey avocado sub I get is perfect paired with the garlic aioli. Love a good toasted sub here, but wish they could be toasted for longer so that everything is warmed up, not just the bread on the outside. Staff was nice here, and they made my sandwich quickly. it was nice and clean Inside and open late which was perfect! read more

Potbelly - Avo turkey - Salad Near Me - Phoenix, Arizona

I used to be a big Potbelly Sub fan. Was one of my favorite sub shops nearby. Now, I know ever since Covid hit FIVE years ago, it kicked off a major "everybody raise their prices and shrink their amounts" spree..but I hadn't experienced that at Potbelly...until now. Got the regular Italian. Used to be 8". Now it's mayyyyyybe 6" and the roll is really small. For around $15 with tax, this was a ripoff in my opinion. I didn't eat that much at any meal, but I'm still kinda hungry after this sandwich. And no, I didn't use camera angle trickery and I don't have massive hands. It's just a small, small sandwich. Last one I get from Potbelly, too. read more

Potbelly - Like 1.5 small slices of pepperoni per half. Didn't even see the provolone. - Salad Near Me - Phoenix, Arizona

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Wow.. I come here at least once of a week for lunch since the office is so close. After today, I don't think I'll be back for a while.. I ordered the skinny turkey combo and well I guess the sandwich is as just that. One piece of turkey on the whole sandwich, and then they forgot the toppings, the onions, tomato pickles . It was just a piece of meat, melted cheese and lettuce w/ an absurd amount of Mayo. So disappointed read more

Potbelly - One piece of turkey pulled into two small pieces. - Salad Near Me - Phoenix, Arizona

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Potbelly is always a good and reliable choice when you are in a hurry, but still want to each fresh and healthy. This was our first time to this location and it was as consistent as all the others. Prompt, friendly and helpful counter staff. Had a couple of their sandwich combos and they were both very tasty. Always plentiful with the meats and other toppings and the bread fresh. Easy in-and-out location, but must be in a questionable location (we are not from the area and this was our first time at this particular store) . . . restroom doors require a four digit code to enter (the staff was quick to provide it, but it gives you that, you know, weird feeling of wonder "why" they keep the restrooms locked. Same for the side entrance door (locked). Only the front door was freely accessed for in-and-out traffic. In any case, we enjoyed our visit and meal. read more

While my online experience was terrible, this one star reflects more my experience with management after. I ordered a combo, turkey breast sandwich and a half cup veggie soup. I customized my sandwich. I went to the store, picked up my order, receipt outlined exactly what I ordered and when I got home, the sandwich I ordered had none of my customizations. I ordered a turkey sandwich with provolone, lettuce, no tomatoes, extra pickles, mustard, extra oil and seasoning. What I received was a turkey sandwich (no mustard) with lettuce and tomatoes. On top or that, the turkey did not even taste good. I immediately contacted the store and asked to speak to the manager. His name was Adrienne (not sure if I spelled it right) he then said I could come back and they can make my sandwich exactly as I ordered or I can get a refund. I requested the refund, he confirmed my name and requested I allow 5 business days for the refund. I should have known something was fishy because usually when a refund is processed it shows as a pending refund on your account..it never showed up and once I hit the 6th business day, I decided to file a dispute with my bank card. DON'T TELL A CUSTOMER SOMETHING JUST TO APPEASE THEM AND NOT FOLLOW THROUGH. NOT ONLY WAS MY FOOD EXPERIENCE HORRIBLE BUT YOUR MANAGER IS A LIAR AND HANDLED THIS HORRIBLY. I kept the receipt and took note of whom I spoke to for this reason too so I had proof of what I ordered and the discussion had. I would stay clear of this location. Poor quality food, poor customer service. PERIODT. read more

Potbelly - Salad Near Me - Phoenix, Arizona

Pretty good sandwich spot. Got their broccoli and cheese soup. It was delicious. Also got the Italian sandwich. It was good. Don't forget to be a reward member to get points. read more

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Dined 5/8/23: Came in for lunch at Noon on a Monday and it wasn't packed at all which was great to be able to get in and out. Line moved quick. Customer service was good except I asked for whole wheat bread twice and was still served on white bread but it was still yummy! Wish there was a more meat on it as it was a REALLY portioned control-I had to move the meat around so it covered all sections of the sub. The hot peppers were a great touch. Just add a tab bit more meat & it will be a well balanced sub. read more

Potbelly - 1/2 italian sandwich on white bread w/ XX Hot Voodoo Chips - Salad Near Me - Phoenix, Arizona

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Friendly staff, I always order the Wreck with all the toppings including the Giardiniera, not to hot but compliments the sandwich well.

Wouldn't suggest ordering for pickup here, they do not know how to read and will put the wrong items on your sandwich.

I tried the sandwiches here the last time, and i thought they were ok. Just kind of bland for my taste. Maybe it was the particular one that i ordered. I am willing to try them again if the others taste better. Service was good, but the food was not tact. read more

Service mgr Ruth and Kim So pricing is ridiculous when it comes to actually showing real pricing The menu show pick 2 for 1 price but when you pick the second item they add another price. Stupid. And if you order just the one item is a completely different price ridiculous read more

Hadn't been to schlotzsky's in quite a few years purchased a large pastrami sandwich that came with fries the charge was $26 in change I was floored. How do they justify charging that much money for just a sandwich and some fries I wouldn't pay that at a restaurant much less a fast food place. Extremely disappointed the sandwich wasn't even that great needless to say I will not be coming back anytime soon read more

The name of this place is hilarious. Food is good and tasty. Apparently I arrived when they were really busy so while the service had a wait time, the actual servers seemed to be quick to get my order to me after a long wait time. Atmosphere was ok. I think it can be better in the future but priority was the line forming. I might skip rush hour next time. read more

Miserable chicken and cheddar sandwich. The pieces of chicken here were huge and could be a choking hazard. They also were cold despite being heated up. At other locations, things are different, but avoid this trashy area and chain. read more

Potbelly - Not good at all - Salad Near Me - Phoenix, Arizona

Nothing like stickers in your sandwich Aside from the sticker, our soup was left out of our order. Most likely won't visit this location. Seems to need a bit more attention to details. read more

Potbelly - Nothing like stickers in your sandwich - Salad Near Me - Phoenix, Arizona

Oooh yes- this sandwich place was GOOD! My better half and I decided to order Potbelly Sandwiches to go because we wanted to get in, stay warm (as it was chilly over the weekend) and enjoy a tasty sandwich with some kettlecooked chips, and so we stopped here for our sandwiches. I'd never had one of these but I'd hear great things... and I know why now. The place was clean, pretty empty on a Saturday night, and so we walked right up to order. I do believe most of their sandwiches come hot, warm, or toasted although you can have them not if you so prefer. I went for the chicken bacon sandwich on wheat and added mayo, lettuce, cheddar, tomato, onion, and ranch sauce - and mmmm, mm, mmm was it good! Even after taking it home, it wasn't overly soggy from the mayo or ranch (was about a 20-minute drive home) and it was delicious. My significant other (SO) ordered a sandwich called a "Wrecked" - which was meaty Turkey breast, hickory-smoked ham, Angus roast beef, salami, and went with swiss cheese. I tried it and I loved the meats in it, and the combination of them together, it was truly super tasty! He also had it on wheat and added some mayo and deli mustard. They had some bomb looking large cookies at the register, but we resisted... we also resisted the incredible looking shakes too (which I later regretted) but we were beyond satisfied with the food and the service of this Potbelly Sandwich Shop - thank you! read more

Potbelly - Salad Near Me - Phoenix, Arizona

Ordered food and barely any meat! Do not recommend Unless you want to be disappointed.

ATROCIOUS SERVICE. I placed my online order and made my payment. Turns out their payment system wasn't working and failed my payment... not a big deal... The woman at the front spoke EXTREMELY loud that my payment had failed and instead of just taking my payment and making other right, she forced me to stand in line. After waiting, I finally got to the front of the line where she made it obvious she was going to make me wait as long as possible. She fiddled with the silverware and stared off into space until I finally had no choice but to walk out. I had to get back to work and the whole purpose of online ordering was to be in and out. I used to love potbelly but after this horrid service... never again. I would love to speak to corporate to ensure my card isn't charged and to be able to provide feedback to your horrible representative. You guys are better than this. I am heavily disappointed. June 7th at 1145am... whoever was working the front counter needs to be refreshed on customer service skills and why they're incredibly important. If I could rate this experience zero stars, I would. Corporate please make this right. read more

I came over here and it must've been a slow day because there was only one worker there. I ordered a big avocado turkey, brocoli cheddar bowl, and chips which all cost me $22.12. The food itself didn't wow me or anything and it satiated my hunger. read more

Based on the reviews I have read here and acknowledging that many other customers would not post anything, it seems like product and service quality are inconsistent. While I have never visited your shop, I am certainly not motivated to blindly give it a try. I wish you and your staff the best of luck. read more

The meatball sub was flavorful. 8 out of 10. The service was great! I got the combo with the chips and a large drink.

Right after work I was hungry and I had a taste for a sandwich so I chose to stop here quick and easy nobody was there I ordered the 6 inch flatbread tuna. It was tasty The restaurant was clean fully stocked with add-ons of potato chips and beverages I would recommend this location read more

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Service always prompt. Orders always ready on time. Sandwiches are consistently good.

Great food with some unusual combos. Very clean shop and quick, helpful service but boy do you pay through the nose for it. This place is expensive with a sandwhich, soda & chips around $20 read more

1st time Eating here and had super tasty Italian subs. Good amount of meat and bread was fresh! They were doing a tax day BOGO deal and ordered online and had no issues. By signing up when placing the order they sent a offer for another free sub. Can't beat that! Will be back! read more

First time here in a while and won't be back. Prices seem to have gone up significantly and staff is mostly incompetent, charging us wrong for multiple things... it's not that hard. read more

Why is the skinny option add like $7 when you order from Grubhub??? Otherwise love this place!! read more

Yay!!! Another Potbelly location! Even though this is in a brand new space, the decor is old fashioned and heart warming. Phoenix Nostalgia and more frames the walls on old fashioned fabulous wallpaper. There are several brown tables inside, with a few unique tables as well, how fun! I've eaten at approximately 10 other Potbelly locations in the past 15 years. I still haven't strayed from my favorite chicken salad even once. I've never been disappointed, and this location tastes just as amazing as every other time. I order my sandwich thin cut with Swiss instead of provolone, lettuce, tomato, Italian seasoning, and most important, HOT PEPPERS, aka "Giardinera". The staff is very friendly, the shelves and cooler were well stocked, and the prices are still reasonable! I also had a delicious Oreo shake, complete with mini butter cookies. I look forward to returning to get my chicken salad fix. read more

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My daughter ordered 2 salads and 2 sandwich's today through their app on the way home from the zoo today. Everything was ready for pick up on time and the staff was friendly. Took the food home. Sandwiches were fine but both salads were inedible. The lettuce was brown, soggy and even slimy in some parts. Separated the lettuce from topping and threw the lettuce away. Tomatoes were also inedible and chicken salad had no taste. Both salads were absolutely disgusting. Gave them two stars for the staff and sandwich's. If we did not live 5 miles away and had a sleeping baby we would have taken them back. read more

I ordered online for take out, I went to the store picked it up and when I got home it was wrong. I called store and was told the only thing they could offer was to remake the sandwich. However, I love 5 miles away and the store was closing in 5mins. The manager/employee I talked to said they would leave my name and what I ordered at the cash register and I could come back in for the remake in the future. Tonight I drive to the restaurant and when I talked to the employees they there was no note left about anyone being owed a remake for a wrong order. The manager for the night did offer to make me an original size sandwich which was nice but I had ordered ordered a big previously. It's upsetting that my sandwich was wrong in the first place and really aggravating that there was no message left for me to have my original order remade. It was nice that the employee tonight did make me a sandwich but this is t what was said they would do to recover my service. In the future I think I will tale my business elsewhere when I'm looking for takeout or just a place for a quick bite. read more

The Cuban Sandwich is amazing! Recently they have added this sandwich to the menu. The combination of seasoned pork, ham, pickle and mustard in a toasted roll was a delicious combination. I am craving for another one! read more

Worst service ever, ordered an avo turkey through Uber eats all to get a roast beef sandwich in a bag that said avo turkey, called to let them know, had me drive all the way back with the sandwich which I had no issue doing, i had ordered this due to me being sick, was starving so made the drive with my boyfriend, the people working the front were beyond rude, didn't apologize, asked if we could get a soup for the drive and they had just completely ignored us, usually love eating at this place but now I question it read more

Located in a strip mall with several other fast food restaurants. Parking can be a little tricky at busy times of day. Went there for lunch on a Friday around noon. Had to wait briefly in line to have order taken. Servers all pleasant. Once order taken, it does go fast with making them and having them ready. Sandwiches came out hot and fresh. Restaurant clean and well stocked with plenty of chip options if getting the meal combo. Tables and high top tables to sit at. Good for quick lunch. Catering and delivery also available. read more

Potbelly - Front entrance - Salad Near Me - Phoenix, Arizona

This sandwich shop is sooo good ! I been wanting to try it for a while and I'm so glad I did . Everything was good , the restaurant was clean and our sandwiches were made fresh in front of us. I can't wait to go back to try another type of sandwich ! Awesome job PotBelly! read more

Potbelly - A Wreck - Salad Near Me - Phoenix, Arizona

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Ordered an eggnog milkshake via mobile order. Drove to the store to be told they are out of it. Why in the world wouldn't you remove the item from mobile ordering. Instead, I wasted my time, gas and energy. No resolution offered by cashier. I won't go back to potbelly after this. read more

I'm giving four stars for the food because I thought it was very good. The main reason I'm writing this is regarding the one star ratings. I understand the frustration of new hirers that have not yet mastered the service end of things. But unlike the folks that hand out the one stars and the colorful language, I'm aware of what the restaurant business is going through with this COVID-19 issue. For right now maybe we should be grading the taste of the food and suck it up a bit about the service. At least for a little bit. read more