This was so much fun! I have not been here in almost 2 years…read more They have created a production/processing area that is separated the pickable cars from the new cars. The check in process is automated now making it simpler and faster to check in. Admission is $3.00 per person. When paying for admission, it is important to ask the cashier to pull up the inventory and tell you whether they have the make and model you are looking for. We received the row location for our vehicle. The lot is well laid out and marked so that you can find your pick quickly and get to work removing what you need. We received great customer service throughout the process. You should bring the tools necessary to remove the part you want from the car. They provide a wheel barrel for you to place place parts in and bring them to checkout. I was impressed with the improved check in, the cars they had for sale, the cleanliness of the pick lot and the amount of space allowed between each vehicle to help you get to the part you want without squeezing by.

I had an absolutely wonderful experience selling my old vehicle to them! They offer pick up with…read moretheir tow trucks but due to time constraints, I had the vehicle brought to them. The quote was the same regardless if they picked it up or we dropped it off. The lady in the office was kind, warm and honestly a pleasure to do business with. It probably took about 20 minutes and we were out of there, check in hand! The offer I was given was more than fair for a non running vehicle that I was still paying taxes and insurance on. I'll be saving about $1500 a year now, thank you!

This is a stand-up place for all your automotive needs! Not only is the pricing fair, but the…read morecustomer service is outstanding! I came in to purchase a cabin filter and an air filter today. Planned on You-tubing how to change them, but James, from NAPA, offered to replace them both for me free of charge! He was so pleasant and professional! He truly is an asset to this company! However, I would be remiss if I didn't give due credit to the entire staff at NAPA, as they all always greet me with a smile and an upbeat attitude despite being so busy at times! I highly recommend this business to anyone looking for a fair price and great customer service at all levels! Kudos to the crew here for their outstanding customer service!

Unfortunately, my daughter's car battery died nearby, so as soon as we jumped the car and got it…read morerunning, we headed to the closest AutoZone. As soon as we walked in, the wonderful associate greeted us and helped us right away. She tested my daughter's battery and confirmed it was indeed a "bad battery" then guided us through choosing the best replacement battery option for her car. After we made our purchase, the associate quickly installed the new battery and within minutes, we were good to go. The service was not only fast but also incredibly friendly and helpful. It turned a pretty stressful situation into a smooth, positive experience. I highly recommend this location for their excellent customer service!!!

Carl was absolutely amazing and knowledgeable. Helped me find and replace a headlight bulb in under…read more3 mins.

I read the reviews and checked it out for myself. Great service. Very friendly and even installed…read morethe rear wiper blade for me!

What a great experience! I went with my husband to get my battery tested. We walked in and were…read moregreeted and helped by Laurenaceo. I spelled it wrong. He was available so it was tested immediately. Bad battery so we bought another one. He installed it. We were in and out in less than an hour. He was friendly and knowledgeable and funny. Awesome experience! I would come here anytime.

Just had an amazing experience and it was all because of a nice man named Don. While it was raining…read moreout, i noticed once of my wipers was starting to fail, so I pulled into this Autozone to replace them. As soon as I walked in the door Don asked me what I was in for, he immediately started looking up what size wipers I needed. He quickly got to grabbing the size and brand that the store computer recommended, he then went out into the rain to check the adapter size on my car to make sure they matched. When the store didnt have the right size for the brand recommended, he got the next brand size but still gave me the lower price of the original recommended brand. Don did multiple trips out to the rain to replace my wipers and I was out of there in less than 10 minutes. Will only go to this Auto Zone in the future because of this experience.

Woke up this morning and my truck was having trouble starting. I figured it was about time for a…read morenew battery but I didn't think it would give out before winter. I headed to the nearest AutoZone usually I go straight to the dealership for everything (even though they're overpriced) since I'm not very mechanically inclined. I forgot the gentleman's name but he was super friendly and helpful. I had no idea that if you buy a battery from AutoZone, they'll install it for free! I was already mentally preparing myself to do it but they took care of everything quickly. Great service and very convenient I'll definitely be back!

The entire staff at store 6805 on the Joint Base Little Creek in Virginia beach are wonderful…read more They are NOT there just collecting a pay check. They truly care about their store, the pep Boys reputation, and most importantly, their customers. I did not any point feel like I was being duped as is the case with a lot of auto repairs. Specifically Michael Warman did anything and everything he could to make my experience as positive as possible. I was 5 hours from home and needed repairs right away to be able to make it home the following morning. With limited stock at his store he searched far and wide to find something to work for me, and eventually made what he had in store a price that we could both handle. To say he went above and beyond just sounds cliche. Mr. Warman spent about an hour with me and made sure I was set up for the best possible resolution. I truly appreciate him, the rest of the staff, and store at this location. Very Respectfully, Matt

I am writing to formally express my disappointment with the service I received at Pep Boys on…read moreFebruary 7-10, 2026. As a loyal customer, I expected a level of professionalism and care that was not met during my recent experience. I feel compelled to bring these issues to your attention in hopes of ensuring that future customers do not encounter similar problems. Details of the Complaint: - Incident Description: We dropped our vehicle off on Saturday, February 7, 2026, at closing. I visited the Pep Boys located at 1116 Lynnhaven Pkwy, Virginia Beach, VA 23452, and experienced what I thought would be repairs completed in a timely manner for a reasonable price, but was sorely offended at the outcome. I spoke with a Pep Boys representative named Michael, who quoted me a price that I believe is higher than that of his competitors for a synthetic oil change, state inspection, and tune-up for my 2017 Nissan Murano. When Michael quoted over $760, my wife and I chose Beach Automotive, where we normally get our vehicles serviced. Michael and Paco convinced me to let Pep Boys do the work by decreasing the price to $667 out-the-door with multiple discounts. I fully expected to have my vehicle the next day, on Sunday, but they lied and said it wasn't quite ready. I learned the next day, on Monday, that no mechanic showed up to even work on my vehicle. Monday came and went with Paco providing more excuses about a (misfire) code the mechanic couldn't figure out. Tuesday is 3 full days, and they called claiming they needed to replace more parts, and the $667 quote has now increased to $2130 approximately. I knew this was a bald-faced LIE and wouldn't stand for being price gouged. I requested they reassemble my vehicle, and we'll retrieve it in an hour or so. When we arrived, some (joker) tried to overcharge us an additional $170 by claiming (he didn't get a pass down from Michael about the $667 quote. Naturally, we balked at that, and he reluctantly honored the quote from last Saturday when they took possession of our vehicle. In short, we paid almost $700; received a vehicle still misfiring (yet it passed inspection somehow) and had to take it to honest/qualified mechanics who returned our car in 1.5 days. Please see the attached photo detailing additional costs we incurred at Beach Automotive. They gave us 3 pages of codes & explanations for what (could be) wrong. I believe this was a ruse to justify the $1520 increase in price they hoped we'd pay. - Negative Impact: This experience not only disrupted my plans for (3-days), but also weakened my confidence in your brand. - Expectations: I believe that every customer deserves prompt, respectful, and efficient service. I kindly request that you review this matter and take the necessary steps to prevent similar occurrences.

Ken H. was very helpful and patient. He was very informative and quick. Definitely prefer this…read morelocation more than the other ones.

Today my left signal light went out. I went to this autozone on kempsville rd. Awesome service the…read morestore manager Brandon and an associate saved the day. This will be my go store auto store from here on out.

Seth provided excellent customer service assisting me with…read morewiper blades today. He asked questions and gave details about various brands to help me select the best blades for my vehicle and situation. He installed them in a few minutes and made sure I tested them before leaving. Very polite and professional!

Went to get my battery changed and Mike (and the parts delivery guy) went above and beyond to…read moreinstall my new battery. Seriously, they worked hard and saved me a ton of money. Thank you so much Advanced for your excellent customer service. Y'all go to this store, they rock!

I stopped by here after one of our crazy summer storms when my windshield wiper broke. Me, knowing…read moreabsolutely nothing about cars, came in here unsure of what size I needed to get. When I walked in, I noticed how clean and stocked this store was. Definitely well taken care of. The man at the desk asked my car make and model, and quickly found the wipers I needed to replace on my car. There were plenty of options to choose from, some cheap, some pricey. I paid $29 for a replacement. While I was there, I had mentioned that on my way over, my check engine light went on. So after he rang me up, we went outside and he used his handy dandy scanner to check and see what was causing the check engine light to be on. Some sort of evap leak in something (LOL, I truly am not a car girl). I feel like some places would charge you an arm and a leg just to find out simple things, and they do it for free! He told me where I could go for next steps, and made me feel more comfortable that my car was going to be just fine. Great location, great staff, super helpful.

This Advance Auto Parts location is awesome. The staff is very friendly and helpful. The shelves…read moreare well stocked and the store is neat, clean and organized. The employees appear to really enjoy their jobs and provide excellent customer service. The store is located in the South Plaza Trail Shopping Center in Virginia Beach. The shopping center is very small but there is a large parking lot which provides plenty of space.

I needed a new car battery so we stopped in here to have it tested…read more This spot will only do super fast and easy battery repairs. Nothing more. So bc mine has a little box and protective plastic cover - they wouldn't touch it. It's fine for quick in and out needs but it's not a store for any service you'd need. You'll need to go to Advance for that.

Had an emergency window repair while out of town this morning. Popped in to Auto Zone to get…read moreplastic, tape, etc. Both team members were friendly (and sympathetic), helpful, and we were able to get back on the road only slightly worse for wear