I stopped by here after one of our crazy summer storms when my windshield wiper broke. Me, knowing absolutely nothing about cars, came in here unsure of what size I needed to get. When I walked in, I noticed how clean and stocked this store was. Definitely well taken care of. The man at the desk asked my car make and model, and quickly found the wipers I needed to replace on my car. There were plenty of options to choose from, some cheap, some pricey. I paid $29 for a replacement. While I was there, I had mentioned that on my way over, my check engine light went on. So after he rang me up, we went outside and he used his handy dandy scanner to check and see what was causing the check engine light to be on. Some sort of evap leak in something (LOL, I truly am not a car girl). I feel like some places would charge you an arm and a leg just to find out simple things, and they do it for free! He told me where I could go for next steps, and made me feel more comfortable that my car was going to be just fine. Great location, great staff, super helpful. read more

This Advance Auto Parts location is awesome. The staff is very friendly and helpful. The shelves are well stocked and the store is neat, clean and organized. The employees appear to really enjoy their jobs and provide excellent customer service. The store is located in the South Plaza Trail Shopping Center in Virginia Beach. The shopping center is very small but there is a large parking lot which provides plenty of space. read more

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Hey I stopped in at Advance to check my engine light and they scanned it for free(awesome) and they found my AFS was acting up so they said to get some cleaner. So this guy named Fred showed me how to do it and it actually worked. Engine light went out. Thank you Fred, Great job!!!! read more

Iv been coming here for the last five years and by far they have the most helpful people in the area! I appreciate the employees and hope advance takes care of all of you cause yall deserve it read more

I needed some shudderstop for my Mazda's transmission. They had it in stock wasn't a bad price. Lady at the register was friendly. And transmission was having a hard time getting into sixth gear around 42-45 mph it would shudder. It wasn't easy but my son and I added this to my transmission have put 1500 miles on the car since then and it's still working good! knock on wood. read more

They don't want to do anything to help the customers my mother went there cause her battery died they have multiple signs saying free installation of batteries yet they refused to install it saying they couldn't work on the bracket holding the battery I came and took the bracket off and they still refused to put the new battery in they false advertise and don't help customers or if they do they make it seem like your an inconvenience for making them do there Job read more

Best customer service! Jessica was amazing and very knowledgeable. Her friendly smile put me at ease when checking my battery! She changed my old one out like a PRO! This will be my new go to for any auto needs! read more

This is a great place for everyone but especially for Me because I know nothing about auto parts or how to repair a car. And, that why I love this place. I go in and ask a 1000 questions and they are always patience with me - answering my silly & dumb questions - and not making feel like an idiot. Each member of the team is awesome and appears to enjoy their job. They have even changed the batteries in my wife's car when another auto store claimed that it was too difficult and refuse. When I need something from an auto parts store there's only one place for me - Advance Auto Store on Princess Anne Road in Virginia Beach. Truly appreciate this store! read more

After a few dismal experiences elsewhere, I think I've finally found my spot for auto-parts and exceptional service. I came here the other day due to it being the closest to my current location - normally I wouldn't venture this far from home. Upon entry I heard something altogether unfamiliar at parts-stores, customers laughing and joking with sales associates. The two guys in front of me were having a legitimately great service experience - and for once I was looking forward to my turn in line. When I made it to the counter, Jessica greeted me with a smile and within seconds of asking for my part she'd already looked it up and had it in hand. When I told her I needed another, she darted across the store and came back with it... and another one to replenish the one she'd taken from the back - planning ahead? Yes! Fast and friendly service coupled with knowledgeable associates that know how to plan ahead is a rarity! I will drive the extra 20 minutes from now on to visit this store! You should too! read more

Awesome service. Professional and knowledgeable. They answered all of our questions and referred us to an awesome mechanic who could help us out. Plus they offer military discount ;) Chris helped us out. He was fantastic read more

Good parts place. Decent selection and friendly staff. 10% military discount They have super friendly and helpful staff. Don't forget that they have lots of tools for rental which you get for 45 days you get a full refund as long as you bring it back with your receipt within 45 days. This location is never busy and they can always order the parts if they do not have them in stock. They will also check local advance auto parts stores in the area to see if they have a part if it is not in stock in their location Many items can be ordered online with the discount or certain amount of purchase qualifies you for a gift card. They have free site to store shipping and you can usually pick it up within a few days Compared to AutoZone there is not much difference. Still I like this location because the staff is very friendly and it's generally not busy. Every time I have gone there the tools that I need to borrow are in stock. You can also call them over the phone to get a price quote or if find out if they have an item in stock. Surprisingly very helpful over the phone which I have found that a lot of other stores are not. Another cool thing is that during the week they're open at 7:30 in the morning. read more

Advance Auto Parts - Storefront - Auto Parts & Supplies Near Me - Virginia Beach, Virginia

Great guys. Didn't actually buy anything, but we were doing mission work in a poverty stricken neighborhood nearby and asked to use the restroom. They were very accommodating and told us they appreciated the work being done in the area. Very friendly, courteous, and community focused. read more

These guys were smart, and super helpful. Chris gave us the information and direction I needed prior to a stressful cross-country drive. Thanks for the great customer service! read more

Not sure if she's still there but I had to stop going here awhile ago bc of so many mistakes by Jessica taking up my time and efforts. As if it isn't hard enough driving an old car that breaks you have to deal with wasting hours of time on things like having your diagnostic code immediately deleted when that was all you needed. Cannot get it again until engine light comes on. Hope she got some kind of help by now. Chris was very kind and made up for the list of problems here. I have no idea what the company is thinking by not handling their problem ppl. read more

Great service, expert advice and as always a good place to go for parts. Excellent team at this location. Highly recommend to friends and family. read more