The entire staff at store 6805 on the Joint Base Little Creek in Virginia beach are wonderful. They are NOT there just collecting a pay check. They truly care about their store, the pep Boys reputation, and most importantly, their customers. I did not any point feel like I was being duped as is the case with a lot of auto repairs. Specifically Michael Warman did anything and everything he could to make my experience as positive as possible. I was 5 hours from home and needed repairs right away to be able to make it home the following morning. With limited stock at his store he searched far and wide to find something to work for me, and eventually made what he had in store a price that we could both handle. To say he went above and beyond just sounds cliche. Mr. Warman spent about an hour with me and made sure I was set up for the best possible resolution. I truly appreciate him, the rest of the staff, and store at this location. Very Respectfully, Matt read more

I am writing to formally express my disappointment with the service I received at Pep Boys on February 7-10, 2026. As a loyal customer, I expected a level of professionalism and care that was not met during my recent experience. I feel compelled to bring these issues to your attention in hopes of ensuring that future customers do not encounter similar problems. Details of the Complaint: - Incident Description: We dropped our vehicle off on Saturday, February 7, 2026, at closing. I visited the Pep Boys located at 1116 Lynnhaven Pkwy, Virginia Beach, VA 23452, and experienced what I thought would be repairs completed in a timely manner for a reasonable price, but was sorely offended at the outcome. I spoke with a Pep Boys representative named Michael, who quoted me a price that I believe is higher than that of his competitors for a synthetic oil change, state inspection, and tune-up for my 2017 Nissan Murano. When Michael quoted over $760, my wife and I chose Beach Automotive, where we normally get our vehicles serviced. Michael and Paco convinced me to let Pep Boys do the work by decreasing the price to $667 out-the-door with multiple discounts. I fully expected to have my vehicle the next day, on Sunday, but they lied and said it wasn't quite ready. I learned the next day, on Monday, that no mechanic showed up to even work on my vehicle. Monday came and went with Paco providing more excuses about a (misfire) code the mechanic couldn't figure out. Tuesday is 3 full days, and they called claiming they needed to replace more parts, and the $667 quote has now increased to $2130 approximately. I knew this was a bald-faced LIE and wouldn't stand for being price gouged. I requested they reassemble my vehicle, and we'll retrieve it in an hour or so. When we arrived, some (joker) tried to overcharge us an additional $170 by claiming (he didn't get a pass down from Michael about the $667 quote. Naturally, we balked at that, and he reluctantly honored the quote from last Saturday when they took possession of our vehicle. In short, we paid almost $700; received a vehicle still misfiring (yet it passed inspection somehow) and had to take it to honest/qualified mechanics who returned our car in 1.5 days. Please see the attached photo detailing additional costs we incurred at Beach Automotive. They gave us 3 pages of codes & explanations for what (could be) wrong. I believe this was a ruse to justify the $1520 increase in price they hoped we'd pay. - Negative Impact: This experience not only disrupted my plans for (3-days), but also weakened my confidence in your brand. - Expectations: I believe that every customer deserves prompt, respectful, and efficient service. I kindly request that you review this matter and take the necessary steps to prevent similar occurrences. read more

Front End Alignment - I made an appointment for 1400 on 20 August 2026. I told Mike (assume the manager) I would wait for the car. He gave an estimate of one hour. There were two gentlemen already waiting. Mike never indicated there would be any issue or that the bay with the proper equipment was occupied. At 1600, I went to the front, saw my car in the lot and inquired if it was ready. Mike had not given me any updates prior to that. He stated that the bay with the alignment equipment was full and that "They were doing their best." No apology. After tow or three minutes, I asked for my keys. He handed them over without uttering a word let alone an apology. Mike displayed a complete lack of customer service to the point of hubris. This was only exceeded by his lack of time and resource management. A good business commits time and resource upon agree to schedule an appointment and then keeps that commitment. To fail in that commitment without apology is unforgivable. DO NOT GO HERE. I will never return. PS - The other two gentlemen were still waiting when I left. read more

I had a slow leak on one of my car's tire. I didn't want to wait to have it fixed so I went from one location to another trying to get it fixed. I was amazed at how many people had a flat just like me. Decided to stop at Pep Boys because we literally drove by it several times while going from one place to another (every place we visited had a 3+ hour wait) Their wait time was only an hour. Upon entering the establishment the first thought that crossed my mind was, "oh boy!" But fortunately I was put at ease immediately. The employees may not have looked friendly but they truly were. They all looked very intimidating and a few even looked at me over their glasses (lol), but immediately greeted me and some even smiled. I explained what I needed and they said they could definitely help me and get the issue fixed in a hour or less. True to their word, they called me to pick up my vehicle 55 minutes later. Not only were they punctual, but their price was better than what everyone else quoted me. I was very pleased with the service and would definitely go back for other car needs that may arise. read more

Pep Boys - Tires Near Me - Virginia Beach, Virginia

Never This is the most unprofessional and slowest repair shop. Brought car in to see what was wrong at 10am on Sunday, got Uber left, called 3 half hrs he hadn't looked at vehicle. Asked why didn't he call, he said he tried looking for lug nug lock...he lied, no missed call. Arrived back, they were just starting..my wait was 4 additional hrs. Heard him call 5+ people, to say he couldn't work on there cars till the next day. Be honest in the beginning and let people decide of they wanna wait or go somewhere else with their cars. read more

4 1/2 hours to put on new tires and had appointment..guy tells me tpms sensors light should go out eventually..2 weeks later still on..going to take it somewhere else to look at them..will never go back there again. read more

Took my car in for new set of tires, oil change, and alignment. Guy told me it would be a couple of hours as there were 2 cars ahead of me. Cool! I get a call back an hour before closing saying they can't get to my vehicle today and I can reschedule. No thanks I appreciate wasting an entire day for nothing since they accomplished zero after having my car all day. read more

Made an appointment for tire repair at the Virginia Beach Lynnhaven location. Showed up for appointment. Service manager said he took some walk-ins and can't get to my repair today. Appointments apparently mean nothing and the manager could care less that we took steps to schedule a service visit. Told me he could maybe get to me the next day but no guarantees. I would not recommend using them especially if keeping an appointment has value to you. read more

Paco was patient and listened to our specific situation with a check engine light on. He asked questions to better understand what could be going on. He came out and checked the code and realized it was just that the gas cap wasn't closed all the way. Spent less than five minutes there and were on our way. Will definitely return for future car issues. read more

For starters, the place looks worn down and tattered. The men at the counter were not friendly and not helpful. My check engine light on my work vehicle has been coming on and off, therefore I needed it checked. The men insisted I didn't have an appointment (I made one online the day prior) and kept saying "We're about to close so we won't work on it today" to which I kept replying, "I'm aware, I'm dropping it off". I told them I had my own codes, they refused to acknowledge them (which i get to an extent). I told them my boss & I have a feeling it needs a transmission flush, they refused that service. I was also consistently undermined in this conversation because I'm a woman. Lucky for me, I know my stuff. At one point, the man said "Well, is your gas cap closed?" as if I couldn't possibly know that could set the light off so I told him i'm aware and have checked and he just said "well it's probably the gas cap." They were not happy with the fact I had my own codes run too because I wasn't going to fall for their bogus 100$ diagnostic test that's SOOO different. It was clear that they do bare minimum work, are not concerned about their customers or receiving business from the store appearance, their demeanor and the conversation we had regarding me trying to request a service. I wasn't referred to another store that could help with the service they refused, they were just happy to get a woman who actually had an idea of what needed to happen to her vehicle, out of their run down shop. My advice: find a mom and pop shop that will actually care or bite the bullet and go to the dealership like I will. read more

I went in for brake pads... was previously told mine were bad by another company. I shopped around for best price and ended up here. Al, the guy up front, returned to let me know that my brakes were in great condition and I didn't need new pads. They checked my car over and everything was fine ! Absolutely refreshing to receive honest service when they could have easily taken me for hundreds of dollars! THANK YOU!!!! read more

they will try to rip you off. they also have been absolutely awful with both communication and service

Requested an oil change and was told they don't have the filter for my car. I informed the service rep that I just got a new filter the last time and I don't need a new one for 3000 mile oil change. He insisted that I did need a new one without looking at my filter. My family owns a mechanic shop in New Jersey and I was taught to change it every 6000 miles. I wasn't serviced today because of lack of inventory and intelligence. read more

Pep boys located at the lynhayven location charge me for work that was NEVER performed on my vehicle. I have proof. After I brought to their attention I was given a refund. Someone of importance was supposed to give me a call. I NEVER received that call. The pep read more

Time to service the car and I wanted a national chain in case there were any problems. So I made an appointment online, printed a 10% off coupon and headed over first thing in the morning. The service manager who wrote up my order was friendly and efficient. He asked me a few questions, confirmed what I wanted done, and told me that my car would be ready in a little while. A little while later, my car was ready. No more wobble at 70mph (I asked for the tires to be rotated and balanced)! I also had them replace the belt that a previous service person had said needed to be replaced. And somehow, I've driven 3000 miles in the last two months, so we did an oil change too. With the 10% off coupon, it came to $201. Most of that was the serpentine belt. Only one small complaint - I asked them to check the brakes but only now I'm remembering that they never told me about them. read more

Pep Boys - Pep Boys - Tires Near Me - Virginia Beach, Virginia

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Have never visited this location before but stopped in to find some leather care and something to try to get some scratches out of my car's console plastic. This location is fairly clean with a large parking lot and a large area on the side for tires. When you first enter you can go to the right for the service area (there was a HUGE line) and this is where the single bathroom was located which I used because I was going to pee myself... it's a his/her and it wasn't filthy but it was fairly simple and manly which is to be expected in a place like this... greasy clean I call it. Anyway, I wandered around a bit and looked at the mostly car items located inside. They have wipers, car items like license plate holders, seat covers, batteries, headlight parts, paint correctors and a HUGE cleaning section with wax, wash solution, metal shine stuff, tire cleaner and leather care. I finally picked a few items and paid and the gal up front was friendly and helpful, I signed up for a rewards card where I think you get one point for every $1 you spend... I doubt I'll accrue that much since I've never been here in seven years but why not, I'll add it to my never ending collection in the bottom of my purse! I'll dig it out in 10 years and get another $20 points! All in all - standard and it did the job for me. read more

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I was very surprised at the negative reviews, but then again, repair work is a tricky business. I went in for an alignment, mount and balance and an O2 sensor replacement. I dropped my car off that morning and my work was done by 430, perfect timing for me to pick it up after work! I was called several times during the day as they updated me on the progress of the work. Everyone was super friendly My only negative complaint is that it was very cold outside and it was very cold in the waiting area. There was a tiny space heater in the area, but it really wasn't doing much good. I usually get my wiper blades here, they put them on for free! Yes, I'll play my girl card for that one! :-) read more

Came in to put tires on. Brought tires. They wouldn't install due to them being used. Which was fine. But no call, no text, no email. No communication. I wasted my entire day waiting for a call/text. read more

Wanted to get an alignment but was told my car was too low because of a lip on my front bumper. Wanted to charge me $50 to temporarily remove it. My suspension is not modified in any way. Firestone was able to give me an alignment without any issues read more

Pep Boys - My car - Tires Near Me - Virginia Beach, Virginia

Had an appointment for a State inspection when I got there I was told they don't do state inspections on Saturday's don't people work? I can only go on Saturday as I do work. Then they said you can't have any snow on the car at all. Why did the place down street take my car? Will never go back. read more

Very friendly, extremely helpful and extraordinary customer service. I went to purchase a car battery with only info about the make and model. The gentleman behind the counter asked me questions I couldn't answer and instead I'd turning me away, he googled the info and applied where needed. Also, when I came back to return the battery, I had a hard time opening the door and he came running out to assist me. Ugh, what a gentleman. You rarely get customer service like that anymore. Kudos to the gentleman, you're truly a gem. Kudos to Pep Boys for being a great company. read more

Don't waste your time. Online appointment service is a joke, and even after talking to someone on the phone, I showed up to a "were too busy". For a safety inspection! read more

Went for routine maintenance oil change and stuff. I got there at my appointment time and was told it was going to be a few hours. I asked if I could get a ride home and they could have the car all day. Pep Boys called a gratis Lyft for me which was awesome. I actually didn't get the car till the next day and was not charged because they took so long. Many AC's on the fritz. All the guys at the desk were nice and Jordan took the time to explain the service I had. Thanks Boys! read more

Shout out to the pep boys team for being 100% honest with me and helping me understand my car(: , mark,todd,katie,and chip! Are the nicest!! Thank you guys! read more

Don't waste your time coming to this location and management should take a look at their staff. Dropped off my car for state inspection Monday and didn't get a curtesy call that they have scheduled it for Tuesday. The following day I got a miss call from the shop and I called back 3 times and no one answers the phone. I stopped by after work to pick up my car and while waiting MARK is very rude that he kept on complaining that he can't do work if the phone on ringing and sometimes he picks up and put the costumer on hold without getting back to the person. Very unprofessional and poor customer service specially in front of the customers. That will be my last and I will never come back to this location anymore!!!! read more

I made an appointment online for the Lynnhaven Parkway location . I arrived at my scheduled time and stood in line behind three other people . The gentleman at the counter suddenly yelled out " if anyone is here for state inspections we don't do them on Sundays." I stepped out of line and let him know that I made an appointment online for this day and this time . He Shrugged his shoulders and I asked why did it let me make an appointment? He responded with " we've been telling them this for a while but it hasn't changed." He was not nice and didn't seem to care. He stated I could go to another store. Why can't this be fixed? I have seen similar complaints about this. read more

This was my first trip to this Pep-Boys location and after experiencing terrible customer service at Midas I stopped here to get windshield wipers and wound up scheduling a brake job and state inspection. Excellent customer service from the team member who sold me the windshield wipers to the service department manager who went out and installed them on my truck. Its rare to experience good customer service now-a-days but I have to say the service here was OUTSTANDING! read more

I can see why they have negative reviews. I had a bad experience here some years ago with misleading pricing on a special on an oil change so I havent had any repair work done since then. I do pop in every once and again for a quick part or accessory. Today it was a battery. I came in and was unaware of the battery that I needed. I proceeded to ask for help and the man behind the service desk tells me to open the key fob. I know that they are not allowed to open it and I dont have tools so I, of course, am unable to open it. I then ask if he could look it up for me. He tells me he has no way to look it up as he stands in front of a computer with pepboys.com on the screen "rolls eyes" I then walk back to my car and get my cell phone so that I could google which battery I needed. I find it ridiculous that I had to do all of that when he was standing in front of a computer and could have done so. I don't typically give out one star reviews but this place needs to step it up. read more

Extremely unprofessional. Went in with an overheating issue with my car after i had a lot of work done on it. I was recommended to do an coolant flush instead of the diagnostic I asked for just to be sure. One day later, after not having the problem before my engine won't turn over even with almost new everything. Lift the hood the mechanic left caps and scrap materials from working on it inside. Also left hoses visibility unplugged that should've been. When I called I was given a lecture about cars and talked down to like I know nothing. I would bring the car back to them but I feel it's useless at this point. Go to another auto shop if you have the option! read more

On vacation during hurricane and tire went flat due to a large bolt in it. 5 different places indicated that at best it would take all day. Pepboys thought it might take them a couple of hours to get to it. And then texted 10 minutes later that it was done. The sun is out and our vacation is back on track. read more

I made an appointment for tire repair and rotation for 1130, showed up at 1115 to be told they wont even look at my car until 4pm. I had to take a couple hours off work for the appointment time and was told it would only be about an hour long to complete what I needed. Now I'm out a whole days work instead of a couple hours and am calling around other places to try to get it done sooner. What's the point of an appointment time if you're not going to actually go by who has appointments or not. Terrible experience and I will not be back. read more

Terrible customer service. Staff is very rude. You can tell that they do not want to be there.

I called the place and explain what was done to the car and I needed an alignment on the car. So, I drop the car off and the counter person tells me I can't do your alignment. I ask why? The machine doesn't do modified cars. I have been around enough shops and actually have a degree working on cars and that a false statement. The tech does the adjustment, not the machine. The alignment machine only reads the results. The car is not slammed and higher off the ground than BMW m3. Do not take your car to this place. They don't know how to do alignments! read more

If you really want to see what level of service that you can expect to receive from this location, check out this locations windows upon entry, and behind the service desk. The filthy, and less than transparent windows are right in line with the service that you can expect from this location. If Pep Boys expects to get out of retail and rely on their service, this location needs to retrain their entire staff from the top down, the second phase should be doing what you promise your customer that you will do, and finally, not leaving oily grease soaked fingerprints all over the interior of your customers vehicles. read more

I went to this place the other day and left extremely dissatisfied with the service. Oh, and did I mention nothing got done? I went in to have my check engine light decoded - a service that is prominently advertised on their website as being free. When I explained what I was there for, the man behind the counter told me it would be 48 dollars. I said I thought it was free, and he told me that the decoding was free but the diagnostic was not. Now, I'll be the first to admit I know next to nothing about cars, but I thought that was odd. I asked him what the difference was. He told me the decode would give me a code, yes, but the diagnostic would tell me what was wrong with the car and what I'd need to do to fix it. Now here's where the experience got bad. Like I said, I'm a bit of a car dunce. So I called my dad for advice. He looked up on the website that the decode was, indeed, a free service, and that if I got the code, I could google it to see what was wrong with my car. So I reiterated to the man helping me that I just wanted the code read, not the diagnostic. (Keep in mind that I'm a student - I'm trying to pinch pennies here.) At this point, another man behind the counter who had been on the phone slammed his handset down, turned around and raised his voice at me, asking me what I was doing here if all I wanted was the code read. I said, "well, you all offer the service for free, so I came, but I admit I don't know much about cars or repairs or anything, could you explain to me again what the diagnostic is?" The man who had just yelled at me got even more aggressive towards me, coming up to the counter, slamming his hands down, and basically getting in my face. Raising his voice even more, he said "he just explained it to you! What more do you need to know? If you just wanted a code read, you shouldn't have come here!" I said "But it is a service you offer." He continued to get aggressive with me but at this point I decided to leave. I asked for my keys back, and he angrily yelled into the garage, went in and slammed the door behind him. I'd done nothing to warrant the aggression but ask for a service that is advertised on their website. When I got my keys, I left and took my business somewhere else. If this is how Pep Boys treats their customers, they've lost my business forever, and I wanted to warn others that they may experience this treatment if they come to this place of business. Please consider going somewhere else for your auto repair needs. read more

Today, Pep Boys was a total bust. I had an appointment for 5pm on a Saturday, simply for a new car battery. I called, priced my battery out, and made an appointment. Staff was very friendly, I do give them that. BUT we waited close to 2 hours, only to find out that they could not replace it - that my battery sockets are reversed, and that they do not have my type of battery in stock, and could not replace my battery. We waited forever. My only fault is that I didn't approach the desk earlier, like maybe an hour into it, to check on the status. I think it would have been realized earlier (maybe even 10 mins of working on it), that it could not be done. My mom said that maybe they didn't even get to it til close to 2 hours later, even after the appointment. I wish I could write a positive review on the experience, but can not. read more

Hubby went here today to exchange a couple of car parts. He thought there might be a problem since he didn't have his original receipt, but the Parts Mgr., Lisa, was very helpful. She gladly exchanged the 2 parts for what we needed, no hassle - (thankfully, since the parts were around 60 dollars......no need to be spending any extra $ this time of year!) If you fix your vehicle yourself, stop here. Their prices are competitive and they often offer rebates. I would recommend this store based on the smooth experience of today. And the store wasn't busy on a Saturday afternoon either. read more

This Pepboys location is top notch. Skilled mechanics with degrees. I brought in my 2002 BMW 530i. I was very nervous because I am visiting out of town. Radiator hose leak and power steering hose leak The mechanic assured me of his experience and qualifications. They ordered the parts from BMW and the quote reasonable. The evening shift (after 5) is the crew you want to see. I would go back if I'm in town. read more

don't do it! run! the customer service started out good, supper polite. we live in NY and were visiting friends in VA when it sounded like a caliper seized up. we stopped and the guy tells us this is a really bad situation and I need all new brakes, rotors, and calipers. $2400. my car was inspected last week with zero issues. The guy then says two calipers are seized up and agreed to only fix that and the noise would go away fixing the issue. $600 and 3 hours later, the sound is worse, which was noticeable before leaving the parking lot. I returned inside and told the mechanic and was told that it will make that noise because I need all new brakes. so essentially, the charged me $600 for nothing. They refused to help. My car now sounds worse and I have to find somewhere else to help me before I drive 12 hours home. read more

I set up an appointment for four o'clock, I arrived at 3:40 p.m., the service department representative asked for my name.I provided my name and he asked, what are we doing for you? I thought that was the purpose for filling out the information online; nevertheless, I replied and went off to never-land AKA the waiting room. I surfed the internet via my phone for a while and checked a few e-mails until I started getting pains from sitting too long. I got up to tell the service representative that I would be outside; he said, okay. I went out and saw my truck positioned in the same spot, this was 7:10 p.m. and the store closes at 8:00 p.m. I asked if my truck was ready or had it even been looked at. There was some trouble finding my paperwork, but I saw my keys hanging on the hook. Finally, my paperwork was found, but my vehicle had not been looked at. The clerk indicated the mechanic was working alone and had his hands full! He says, I can see him back there, so he is working on someone's car. I said, I have been here since 3:40 and had a 4:00 o clock appt. I said, I am not going to wait any longer - so just close out my ticket and return my keys. He tried to make small talk and diagnose my repair based on the symptoms, but I was not very receptive at this point and just ready to leave. I received my keys and went home after 3.5 hours of nothing. I will not return to ANY pep boys ever again, I promise. read more

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