I rented a car with this company if you want to call them that . I waited two hours for the car…read morewhen i arrived to pick it up. Then after driving over 300 miles, I realized it had a bubble on the side wall of the tire so i took it in to the closest Enterprise who sent me to a tire shop to have it replaced. I then had to wait 3 hours for them (Enterprise) to accept the request for the tire to be changed. Absolutely the worst experience renting a car. Dont rent from this company they're more interested in your money and not customer service.

Enterprise used to be a great company, and rented from them for many years. But in 2024-25, I had…read moremultiple bad experiences: * They changed their Kalispell location without adequate notice. They also blocked their office phone number for anyone outside the 406 area code, so Instead of getting a pick-up, I was stranded at the airport. * Very long customer service delay. * After the delay, I received a car without snow tires and otherwise totally inappropriate for the snowy environment. I had to return it. * On a later occasion, we were charged $2700 for a small dent incurred AFTER I had returned the car to their unattended lot. Enterprise's excuse was a term in a set of "terms and conditions" not provided to me. Although as a lawyer I know the term probably was unenforceable, Enterprise pursued me for a year, ignoring the questions I had about the claim. In sum, it was just a hold-up. I know from experience that other car rental companies do not act this way. Steer clear!

Feels like someone built a gorgeous new terminal and then immediately invited the entire state to…read morefly out of it. The design is clean, modern, and genuinely pleasant to move through--big windows, fresh finishes, and that polished "new airport smell" that makes travel feel a little less chaotic. The problem hits once you reach the gate areas. They're consistently congested, even at times that shouldn't be peak. Seating disappears fast, people cluster in every walkway, and the whole zone takes on that "everyone's waiting for the same delayed flight" energy even when operations are running on time. It's not mismanaged; it's just undersized for the traffic it's pulling. Staff are friendly, security moves quickly, and the overall experience is still solid. But the crowding keeps the terminal from living up to how nice it looks. A comfortable 4 stars--great aesthetics, good service, but the gate congestion is impossible to ignore.

Unique, warmly carpeted & cozy airport. Decor and accents encompass Montana well with surrounding…read morepine trees everywhere you look as soon as you land. There's a grand piano everyone is welcome to play on in the lobby and neat animal statues. Everything is in 1 building with baggage claim close to the gates and rental cars immediately outside which is refreshing and a pleasant surprise! Least amount of walking and barriers to commence a vacation I've ever experienced - which is what prompted me to leave my first airport review. Their TSA Cares service is also top-notch which we utilized for our autistic son.

We had an excellent experience renting from Alamo in Kailspell. We did use Costco to make this…read morerental. Frankly this airport is absolutely delightful as it is small and easy to get around. Short line. Short walk to the car pick up area. Bringing the car back was the simplest we ever experienced. Thomas Brooks-Fletcher was friendly and helpful. We don't normally rent from Alamo but will definitely do so in the future.

I exclusively rent with Alamo every time I travel because their service is better than everyone…read moreelse. Kalispell was no exception. Admittedly, I'm used to large airports where you cruise past the desk, choose a car and go, but this is a smaller place obviously and they probably don't have the inventory to run like that. So yes, there was a bit of a line at the counter but the employees were so pleasant and the line moved quickly. The car they provided was amazing. really really nice. the return process involved checking in with someone at a kiosk outside. A couple in front of us were taking forever arguing about something so it held up the line. If they had two employees checking cars in it would probably be better.

Normally I don't wrote review for these kinds of places. But since I saw lots of bad reviews of…read morecustomer service when I was checking in. I decided to write my own review. The customer service I got was great and friendly. My flight came in at 1am and they stayed after hours so I could get the car. I did call two days before to see what could be done. Aside from that CSR walked through the process which I knew well as I rent a fair amount but it was still nice to see a person doing their job well.

Avoid renting from this location! They charged me for an upgrade without informing me and refused…read moreto address the issue after the fact. Hertz corporate can't do anything because this location is a franchisee. Super shady way of doing business. I am a President's Circle member with Hertz but I will never rent from this location again due to their deceptive practices. Really bad.

Veronika and Andrew were so helpful and efficient! They explained everything to us and were so…read morenice! Great experience at Kalispell Airport

we selected Budget to rent our car due to the late hours of service. their counter in fact is NOT…read moreopen late. you have to wait in the long line of renters after a very long day of travel just to receive a vehicle type you did NOT select. "return" was easy however now we have over a $100 bill in addition to what we paid for the rental. book a car through another vender.

I inquired about transportation for a 50 person event (multiple days) and could not believe the…read moreservice I received. I am not sure of the name of the person I spoke with (that was overshadowed by his ridiculous attitude), but he was one of the rudest customer service employees I have come across. Firstly, from the start he acted annoyed with me inquiring and asking questions about what they could offer and how much. When I wanted to move from talking about one day to talking about another he would say things like, "well we haven't gotten to Saturday yet" with a sarcastic undertone. When I would repeat myself about something he would rudely say "Yes, that's the information you've given me," again with an annoyed/bothered undertone. He tried to make me feel like what I was asking for was too much and was trying to cut services (that would actually make them more money) when I specifically asked for them. I got off that phone call as soon as I could with my mouth literally wide open. I had to hold back as I really wanted to tell him what I thought about his customer service, or lack thereof, but figured this was a better place to do it. Some advice, if you don't like dealing with people and you find them annoying, you should not answer the phones for inquiries on the business you work for. Maybe another profession would suit you best, one that does not interact with the human race.

We had a last minute trip from Butte to the train station in Whitefish. The driver was on time,…read moreextremely courteous and friendly. All in all an 8 hour drive for her and she was fantastic. Could not recommend them higher!

Buyer beware. I rented a car and dropped it off on time. The agent being the counter told me to…read morejust drop it in the drop box (7:30 PM) Then I got a charge for an extra day on my card. I've been fighting it for over a week now. I showed them the gas charge just before I dropped off but they are asking for a rental return receipt from Avis. I just drop keys and go.

Friendly warm inviting greeted with a smile excellent customer service. Pickup was very easy as was…read morethe drop off.