Enterprise used to be a great company, and rented from them for many years. But in 2024-25, I had multiple bad experiences: * They changed their Kalispell location without adequate notice. They also blocked their office phone number for anyone outside the 406 area code, so Instead of getting a pick-up, I was stranded at the airport. * Very long customer service delay. * After the delay, I received a car without snow tires and otherwise totally inappropriate for the snowy environment. I had to return it. * On a later occasion, we were charged $2700 for a small dent incurred AFTER I had returned the car to their unattended lot. Enterprise's excuse was a term in a set of "terms and conditions" not provided to me. Although as a lawyer I know the term probably was unenforceable, Enterprise pursued me for a year, ignoring the questions I had about the claim. In sum, it was just a hold-up. I know from experience that other car rental companies do not act this way. Steer clear! read more

The kalispell location was great to work with. While I was disappointed they were offsite and there was no signage or direction for wayfinding In the airport which was frustrating. Otherwise, they were very accommodating to change my rental since the size of vehicle I originally rented was no longer going to work with us. And then I also had unexpected flight cancellations which forced us to have to stay three days longer on our trip and they were very accommodating to figure out a solution to make sure that we had transportation and work through the challenges of a one-way rental. read more

Absolutely crap we got a rental car with a major flaw the ac quit working and the survive was crap we called them and they said Shure come on in and get a different minivan and when we go there the lady at the desk she said we can give you a tiny car what the heck that is rediculus why the heck woud you say you can when you don't this is rediculus read more

All the staff, my debit card would not work because of a chip. They can't manually enter the card. I just used the card at Town Pump before coming here. Stranded 60 miles from home. And they said they could take me to a bank an open account. I got money on cashapp but, they won't use prepaid. They should be able to manually enter cards. So people aren't left with nothing! read more

The shuttle driver stood there, and her daughters making everyone load their own bags on to the shuttle. As a critique, the way they were loaded. Upon arriving at the airport this poor excuse, pulls all the bags from the bottom, dumping the entire shuttle luggage onto the parking lot. When people Sarge complain, he tried to force a physical confrontation by yelling at everyone and saying that they couldn't talk to him like that. All of this is in front of women and children, families. Ridiculously representing enterprise in front of the whole world. Follow my advice. Stick to the high-quality rental agencies at the airport. There is a reason they do not allow this enterprise unit to operate at the airport. I wish I could post less than one star After speaking with enterprise, and their customer service department. I have had zero response. The information that was requested after my first review posted... Is exactly what I have already given enterprise immediately after this occurrence. Now, as everyone can see, enterprise wants me to do more work for them because they are that far out of control when it comes to customer service, and customer satisfaction. read more

Flexible when we had major airline issues. Was great to get their help with adjusting reservations times and locations!

This car rental place is the best we have EVER experienced! We travel a lot and have been to many. Never have we experienced such kind and professional people. The selection of vehicles was fantastic. I cannot recommend more highly, if there was a 10 star rating I would give it! read more

On 9/24/21 we picked up our reserved car from Alamo at the Kalispell airport. The agent told us that the only car available had a crack in the windshield. They said they would note it in the computer and, of course, we wouldn't be charged for it. We were charged for the crack. The claims department wrote us an email stating it was not our responsibility. NO ONE AT ALAMO WILL REFUND OUR MONEY, despite numerous phone calls. 10/6/21: I contacted care@enterprise.com as suggested by the below Alamo Customer Service. They said that they could not issue a refund, only the Damage Unit could do so. I contacted the Damage Unit (for at least the 5th time), they stated that they have no ability to issue refunds. This situation is beyond ludicrous, insulting and a complete waste of my time. read more

We had a reservation for a compact car to go to Banff. Unfortunately the only one they had was an outdated Mitsubishi that didn't have CarPlay. However, quickly Nick Foley called us and upgraded us to a midsize for no charge before we got too far. We love the car so much we might buy that brand now! They had excellent customer service and rectified any issues you have. Do recommend read more

Very friendly staff. The service was great and the car was clean and in good shape. Will rent from them again soon.

Rented an SUV for our family of 6. Picked us up at the airport, gave us a really nice Suburban for the week and drop off was easy. Had a great car seat for our toddler as well. A+ experience. read more

Terrible! I am about to hire an attorney because I returned a car over a week ago, and they still have not closed out my ticket. Do NOT use!!!! read more

Rented a suv for one month, paid around 900.00 for the month. I got my contract extended for another month which I have done 2/3 times in the past. I needed it for a third month and they simply refused to extend it again and went so far as to they were getting ready to report the car stolen. I was in constant contact with them trying to work it out with them. The only reason they gave me was they only rented cars for 30 days at a time. After I returned the car to them , being left stranded in calf. , I checked rates to rent The same car again, and they now want 9 grand for the month. So that is their real reason for making me turn in the car. Your silver or gold rewards mean nothing. read more

I love this rental company. No matter what city I am in I always choose Enterprise. Their customer service is better than any other company I have rented from, which has been a lot. The quality of the employees and how they genuinely care and let you know about insurance and the whys behind everything that is going to benefit you. Always super nice vehicles and very professional staff. Wouldn't choose anywhere else to go through for a car! Thanks Enterprise! read more

Enterprise Rent-A-Car - My lovely new rental from Enterprise. Drives great & is a beauty! - Car Rental Near Me - Kalispell, Montana

Hard to find the shuttle to the rental car office since it's off-site. We made our reservations from Costco as usual. Most of the other rental car companies have offices in the airport. The wait for the shuttle was long, the wait at the office was long, it was busy and hot. We were pleasantly surprised to get upgraded to a Subaru Crosstrek from a Corolla. We recently bought a Subaru Outback so we were familiar with that type of car. The staff was really nice and pleasant even though there were a lot of impatient customers. I'm happy with the service that we received. read more

We recently rented an SUV from Enterprise in Kalispell. Unfortunately, we arrived FIVE minutes after they had closed! NO problem! I knocked on the door, and not only did Thomas answer the door, he got us in a car ASAP! He even cleaned an incoming vehicle himself for us to take. Upon returning the vehicle a few days later, Thomas was very busy with numerous clients waiting in line. Once again, Thomas quickly grabbed my keys and told me thanks for choosing Enterprise! I hope Enterprise knows what a great customer service agent they have in Thomas! Thanks Thomas! read more

We visited Kalispell,MT during peak season and called Enterprise to rent a car so we could drive through Glacier National Park and other tourist destinations around the area. They took my reservation over the phone for a compact car and gave me the cost breakdown. The next morning, Sunday, July 9th, I called to confirm to get picked up, the driver was running a little late. Cody, the asst manager, was so helpful and calm, each time I called. LOL poor guy! Anyway, once we got there, Cody gave us a Dodge Journey ( suv) and the price was less than quoted over the phone! Turning it back in was a piece of cake, too. Alex made the process easy & pleasant. He even took us back to our campground, giving us background on Enterprise, the company. If I could give Enterprise Kalispell more than 5 stars, I would. Especially Cody & Alex!! Thanks guys! read more

Enterprise Rent-A-Car - Car Rental Near Me - Kalispell, Montana

I was surprised how great and competent the customer service is here at this location. I called to reserve a car to get me up to Glacier Nat'l Park and spoke with the manager, Kasey. I said I needed the car ready to roll--the minute they opened-- so I could drive up in time to make my Red Bus tour in the park. He graciously promised that it was no problem to make this happen and had the door open even before their usual 8 a.m. opening time. Awesome! Sure enough the Subaru I rented was perfect and I made the tour time in no time. This Enterprise knows what they are doing and keep their word. Not every location is as good as this one. Last year when my Bug was down, I rented from my local go-to Enterprise, which would forget to pick me up or mess up my order. There was a constant stream of new personnel always learning the ropes here that made me nervous to deal with them. The Kalispell rental office has seasoned pros ready to cater to your every rental need. Also, management trainee Cody was great. He was understanding when I was delayed returning the car when I got lost trying to find them. Normally, I would deduct 1 YELP STAR from the review since this Evergreen location does not accept cash, due to liability reasons. I like to use cash to keep my spending under control when I vacation. But, oh well. Excellent car rental nevertheless. read more

Wednesday 12/23/2020 ,6:15 pm at night in 30 degree weather sitting in front of a closed Enterprise with no car and freezing, astonished at how terrible this company treats their customers. . Tis the season for good things, so tell me Enterprise do you encourage taking advantage of people's vulnerabilities? Like COVID-19 hasn't hit our pocket books and the ability to get by enough . instead or working with your paying customers you have management that obviously doesn't care. This is terrible, I feel like I was manipulated into returning my vehicle under the false pretenses of helping me out, lied to and then to top it off, your manager tried to extort me knowing my options are limited. He told me I needed to DOUBLE pay , due to an issue with backdating an already paid for bill on debit card. How is this backdating issue my fault, you shouldn't accept something as a payment method if it causes this kind of a problem. To top it off you are willing to cause your customers financial issues due to your lack of accounting technology. This great manager of yours named Thomas E. Brooks-Fletcher, located at the Columbia Falls Montana office persuaded me to get into the office, in the guise of saving me money by getting me into a smaller car and changing over a contract from my insurance company to myself. Suddenly tells me after I turn in the keys that I need to Fork over another $580 Dollars to use the car. Enterprise has already drafted my account in the amount o f $1,054 for the 20 days i've used the car... I literally only have $298 left in my account until I get paid on the 5th of Jan and you want to charge me more, I already paid the deposit plus some. I wouldn't have taken off from work early or turned the car in if he would have been honest with me in the first place. I just started working and COVID-19 has depleted all my funds. I get into a bad accident when someone swerves into my lane and my car is totaled, so yeah I'm broke and dealing with a lot, and your company's representative just made it worse. After showing him how much money I have in my account he then tells me to give him $200 and he'll let me rent the car.. He wanted to leave me with $100 to survive the holidays and this after I had already paid for the car . He states the money that had already been paid would be refunded back to me 2-3 business days and this is because we used my debit card. Tonight is the 23rd and tomorrow is Christmas eve which means the next "business day" means I might get the money on the 28th or 29th if i'm lucky. . I'm a little shocked and asked him why didn't tell me any of this during our multiple conversations before bringing the car in. We just talked on the phone about my situation,he knows i'm not from Montana and don't know anyone yet that can help me with transportation. More importantly, the entire reason I am still using the rental while I look for a new car is that I have a sick father who isnt doing well and it may be needed in case of an emergency. WE JUST TALKED ABOUT THIS BEFORE HE TELLS ME THAT IF I DON'T PAY THE MONEY HE won't RENT ME THE CAR. I felt sick, like this guy literally was using everything I told him as a weakness that he and Enterprise could prey on . I asked what else could be done, I Can't afford to go that low on my bank balance and this wasn't right. His response TOOK ME OVER THE EDGE. He has the nerve to say with a conceited smile on his face that he doesn't have to rent me the car at all, its his choice like he's doing me a favor even though I already paid the money to Enterprise for the car in the first place, in fact yesterday another $98 was taken. WOW... Merry Christmas Thomas E. Brooks-Fletcher, you win the star of the day for the worst customer service experience ever. Keep in mind, I left work early only to be stuck outside without a care in 30-degree weather. Christmas Eve, Thomas calls me and I let him know I am drafting a letter, you know what his response is.. He doesnt care..... Thats Quite obvious Thomas, YOU OBVIOUSLY DONT CARE read more

Shuttle was waiting for us at the airport, very helpful and friendly drivers dropped us off at the office and it was a quick and easy process to pick up our rental. I had called the day before to make sure a shuttle would be at the airport. Drop off was equally as easy, with a shuttle ready to take us after the quick check in. read more

Zac was extremely helpful and did an excellent job at taking care of my needs and resolving the few questions I had. He was very professional and kind in working with the long line of people, while being thorough in all he did. Thanks Zac. read more

Disappointed that I gave them a 10 rating at their office before getting into the shuttle. The older white hair gentleman that drives the shuttle was extremely rude! Drove like a bat out of hell. Unsafe. The young lady who checked us out was very nice, the driver not so much.....retire already. read more

Wonderful experience with Brandon. I had to call a few times and every time he was super helpful. She greeted me with a handshake and was expecting our arrival. He even pulled the truck up for us in a snowstorm. I've rented from several places in this area and so far this has been my favorite location for a car rental in the Flathead Valley read more

Reserved a car for our Thanksgiving trip to MT through the airline carrier. Upon arrival we found out that they are off site. So, beware if you're renting from them. Tried calling their office (no answer) and then corporate. Finally got ahold of someone and they did pick us up quick. They're a mile down the street from the airport. They said they had shuttles that run back and forth but we didn't know that at the time. Car was clean and didn't break down on us...so that's a plus! Easy return and they offered us an upgrade for the pick up troubles next time. Not sure how they would track all that. Anyway, now that we know how they work, we'd probably rent from them again. read more

We had excellent service from the day we arrived at the airport with the pick up and to the end with the drop off. Great service at the counter and had a choice of vehicles to choose from. They have an alternative drop off for before they open which was easy. They called to let me know they got the truck and everything was in order. Charged what was quoted and asked how the service was. I will use them again. read more

We needed a rental car w/4-wheel drive for several weeks while our car was being repaired over the year end holidays (a deer hit it on the fwy in the dark and damaged the side doors and headlight). Glad we have rental car svc with our auto insurance which arranged our reservation with Enterprise while we were at the repair shop dropping off our car. Enterprise picked us up there and we had a nice Toyota Tahoma truck waiting when we got to the Enterprise office. We needed it for over 2 weeks (which was great when the roads were snowy or icy!) and the Enterprise staff (esp Dylan) was always cheerful and helpful when we called in. Will rent there again! read more

They had 5 weeks to get the car ready for us. When we got there the car was cover with snow and ice , we had to do all the cleanup our self's. The car was all screeched and dirty , we left with no car . They did not offer another car. read more

We were greeted at the airport by a very friendly shuttle driver. we had reserved a compact car but asked about a truck since we are In the mountains. There was no hesitation to getting us upgraded at a terrific price. Joseph Kindly showed us the ins and out of the truck filled the tank and advised us about local gas prices. The truck was in very nice condition. Every staff person went out of their way to be sure we got fabulous service. They offered bottled water or sodas as you were completing your business. read more

Enterprise Rent-A-Car - Our truck for the week - Car Rental Near Me - Kalispell, Montana

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Reserved a car through insurance only to find out that they reported no cars available. They were not helpful and when booked another car through their website informed that they may not have a car either, despite the site showing plenty of cars available. Was put on a wait list and no communication as to the list or availability. Finally ended up with a car 5 Days later. The staff on the phone were rude and did not seem to make any efforts to assist. Informed could drive the 120 miles to Missoula to get a car! read more

Absolutely horrible service. 30 people waiting. 1 person checking cars out. Waited over an hour. And only two vans ferrying from airport. Next time will rent directly from rental companies in airport read more

Never, ever, ever, never, ever rent a car from Enterprise in Kalispell. Not only do they not have a counter at the airport (all of the other big name rental companies do), but they tell you that they'll pick you up to go get your car. Uh, no. If your flight is late, too bad. The other rental car companies stay on site until all of their customers arrive and receive their cars. Thankfully I was able to rent a car from another company but it cost me twice as much since it wasn't done in advance. They say that this Enterprise location leaves customers stranded EVERYDAY. read more

We accidentally left our car seat base in the car we rented and when we called to get it back, it was gone. They have an employee who steals and they don't care, I wouldn't recommend renting a car here. read more

Picked up our car and it was filthy windows were so dirty car was barely drivable. Beer cans under the seats sunflower seeds all over it was not cleaned per their policy customer ready Or sanitized. Spent an hour cleaning and washing it. Bad thing is that due to Glacier National park visitors, cars are limited and expensive by by exitprise. Hello someone else what a shameful and faulty advertised statement. Need a talk to the marketing department to read ( YOU GET WHAT YOU GET RENTAL CARS ) read more

I called for a reservation and asked if they could pick me up the Country Inn & Suites next to the airport when I visit in 2 weeks. "No, we don't offer that any longer from this location...." so I proceeded to make the reservation for 16 days, got the quote, $1760. and change...got the email confirmations.... and the dates were wrong. Called and they quoted me, same 16 days $2053.and change....got the confirmation, wrong days....yup twice. Called back and this time it's $3,048 FOR A STANDARD CAR FOR 16 DAYS....talked to John the manager....not in Kalispell....and asked if there were any other rental cars near the airport he said no and I laughed .....and he hung up. WOW. So Enterprise is not EVEN on the airport campus as the other 2 sales people had said, it was off campus and I found BUDGET RENTAL right next to the exit door from the airport....imagine that. I got a Toyota Highlander, loaded, for $1608.00.....JUST DROPPED ENTERPRISE AND NATIONAL from my travel contacts.....BUAHAHAAAAA read more

Thank you so much Alex Finlayson for helping us out with the car rental process. Best customer service I've ever seen and that's what Enterprise is all about. Im not sure if Alex was a manager but this guy was running the place like he owned it, could probably run a store by himself. Thank you guys for always taking care of us! read more

I almost always used enterprise and I'm rarely disappointed. Clean, great cars and lots of deals if you look around. Both shuttle drivers to and from the airport were easy, talking about the local area. Alex Finlayson was our guy once we got to the office and he was amazing! Very nice- we didn't like the light gray full sized car so he went out and got a Nissan that had just come in cleaned out. He advised we get unlimited mileage for a reasonable price. There was another sales guy there that was pushing everything from insurance to gas. Even mentioning hail was in the forecast as his sales pitch on the insurance. He was so annoying we walked outside the office to wait and told Alex we were glad he was so laid back and easy to deal with. Hope that other guy doesn't last long. Nice clean bathrooms at the office. Car was great- super clean and great mileage. When we check back in Alex was there again and super nice. We had a nice talk about Scotland & Ireland. Feeling welcomed and having someone do there job so well was nice to see! read more

It was my bad not to realize that the shop wasn't located inside the airport, but who closes at 2PM on a Saturday?!? The online form even asked for my flight information and STILL didn't tell me the office wouldn't be available to provide my rental when I arrived. The young woman at the Budget counter had to tell me Enterprise wasn't open, and then she proceeded to rent me a brand new SUV for a two-week stint, at about half of what I was originally quoted from Enterprise. I've had good experiences with my local (Massachusetts) Enterprise shop in the past, but I'll be renting from Budget in Kalispell from now on. read more

Had an experience where I needed to rent a car from this location. I was unhappy with the first rental that they gave me. Called and explained my issue and they immediately switch the cars out and gave me wonderful customer service. Would recommend this location to anyone. read more

We rented a car in Kalispell Mt and drove 1900 miles and ended up in Flagstaff and returned the car there. Both places were very professional, easy to rent and picked us up. Enterprise was cheaper than the competition, the car was great. I couldn't think of anything bad to say about the place at all. Great experience and would definitely rent there again. read more

We had made rental reservations for a midsize car 6 months prior to our arrival and gave the time that our flight would be arriving. Upon our arrival we were told that they didn't have any cars left except a large SUV; which we didn't want or need nor what we reserved. We agreed however to the larger car to expedite our transaction as the only other options was for them to take us to another office to see if they had other cars available. It took 1 hour for them to bring us a car that they said was being cleaned. I am not sure how it could take so long to clean a car and there were several employees just sitting around. When they drove it up for us it was still dirty with mud on the outside. They washed it again. After and hour and a half to finally get in our rental we drove one block and the oil filter light came on. We drove back to the lot and the guy said oh they just changed it and didn't reset the light. Worse service ever!!!! I will never get another rental from enterprise again. This is not the first time I have had less than poor service from this company. read more