Great staff!! Shout out to Angela. Great customer service. I recommend this store when in need or…read morejust looking.

this place sucks don't buy any jewlry from them I spent a…read morelot of money on layaway on a Tiffany necklace that turned turned out to be a fake and when I call them about it they hung up on me selling fake metals as real is illegal now the won't even talk to me me I'm going to the bbb

Update March: We brought in my wife's gold ring with…read morediamonds and a pearl . The bottom split. They repaired with Gold and it's as good as new. Came back polished. Even better !

My boyfriend and I have started ring shopping and after reading reviews, we decided to give…read moreMcGuires a shot. As soon as we walked in we could feel the family vibe. The salesperson we spoke with throughout the visit was incredibly welcoming, knowledgeable and not once did I feel talked down to or mansplained to-- which has happened at other jewelry stores unfortunately. I had also brought along some rings I needed resized. I could not get over how affordable it was. Another jewelry store quoted me almost $300 for two rings. McGuire's quoted me $28 a piece. Of course I went with them and my rings are perfect. I definitely recommend this place.

Very disappointing experience with this place. I ordered an item and was sent the wrong one, which…read moreis already a major issue. While they did refund me right away, the way they handled the situation was extremely unprofessional. Instead of acknowledging the mistake and resolving it respectfully, the owner, Mark, was argumentative and tried to shift the blame onto me for being upset. It's one thing to make a mistake, but it's another to handle it poorly when a customer brings it up. There was little accountability and a lack of basic professionalism throughout the interaction. Even though the refund was processed quickly, the overall experience left a very negative impression. I would strongly recommend being very cautious when buying from this place. Based on my experience, I would question the authenticity and accuracy of what is being sold. I would not recommend this business. Customer service matters, and this was not it.

I had such a great experience at this pawn shop! I brought in a few items--some jewelry, a designer…read morebag, and a bracelet and from the moment I walked in, I felt welcomed and respected. The staff was incredibly professional, knowledgeable, and fair. They took the time to examine each item carefully, explained the process clearly, and gave me a very reasonable offer without any pressure. What I appreciated most was how transparent and friendly the entire interaction was. It didn't feel transactional, It felt like I was doing business with people who actually cared. I left feeling confident and satisfied with the deal I made. Highly recommend this shop if you're looking to sell your valuables and want an honest, smooth experience!

Very helpful staff. Huge selection and they helped me find exactly what I was looking for despite…read moremy specificity. Two staff members helped me at the same time!

Huge selection and various price points. I found a great selection. They have soooo many beads and…read moresupplies. Anything you could need. They have some that are priced per bead while also have tubes or strings of beads. Prices truly vary but there's something for every price point. They're very helpful when you get there and explain how it works. Mainly street parking.

Highly recommend Tracy as a personal jewelry appraisal. Very thorough and well documented…read moreappraisals. Here rates are very reasonable.

I highly recommend Artabella Appraisals. Tracy has assisted me with numerous jewelry pieces over…read morethe years which have included purchasing and appraisals. She is highly knowledgeable and professional.

I went in early right when they opened. Three ladies just sitting down and one rude woman said "CAN…read moreI HELP YOU"? I asked if I can clean my ring very nicely she said "The machine isn't on yet. Can you come back layer" in the rudest tone. Maybe I was too early, but they were opened so I assumed they were ready to work like most businesses would. She must hate her job or she's just an unhappy person. I ended up not returning because of our interaction. Customer service is everything!

Sales associates are good IF the store manager Valerie, would allow them to do their job…read more Valerie is on a power trip and micromanages not only the employees but attempts to do so with customers. If you have any issue with her and ask for regional managers information, she refuses and states, "I'm not going there" . If you ask to work with the employee that was helping you originally she refuses. Unprofessional and extremely poor customer service. Valerie talks down to the customer and is not solution oriented. Go to another store until it is managed by someone else. avoid this location

Yeah so I came here and bought an apple ipad 2 gen 16gb well I didn't know that they go for 50…read moredollars or less online and pretty much everywhere else you go well I got charged out the door 1 month ago 166 dollars, forgive me but that's a 100% increase for what!! none the less I called them and they pretty much told me to go f myself I will never do business with this pawn shop or any other usa pawn shop ever again

Went in just to learn more about the business and possible get rid of one of my cameras I rarely…read moreuse. This location has by far needs a refresher in customer service. Everyone was rude and pushy, as if they had better things to do than looks at my product. I would not recommend EVER going here

I have been a customer of the Signet family (Zales/Gordon's) for nearly 30 years, but my recent…read moreexperience at the Tucson Mall Zales has been a masterclass in poor ethics and systemic failure. 1. The "Vanishing" Warranty & Staff Dishonesty After my local Broadway store closed without notice, I visited this location for a missing diamond. An associate originally acknowledged that I had never been properly informed of the 6-month inspection requirement and verbally committed to honoring the warranty. Relying on this, I left my ring. A week later, they called to demand $425. When confronted, the Sales Associate had the audacity to vehemently deny the conversation--a conversation my husband was present to witness and offered me a 10% discount due to some event they were having. 2. The "Misleading" Communications On March 16th, I received an official email: "Your ring is ready for pickup." I drove 45 minutes across town, only for the staff to not know where my ring was. They searched drawers for several minutes before finding it. Their excuse? "Our emails are misleading" even though it says in clear bold letters "Your Ring Is Ready For Pickup" 3. Failed Repairs & Dismissive Treatment Despite a lengthy conversation about my rings being originally soldered together backwards when they did the initial soldering in 2019, the ring was returned not unsoldered as it should have been. When I asked to inspect the replacement diamond, the staff was dismissive, failing to explain how they guarantee the quality of a replacement stone. 4. The Fake "Rush" Service After their failure to unsolder the ring, they promised a "rush" repair. However, my ring sat in a drawer for an entire week. On March 23rd, I called and was told it was already at the repair center. Today, March 25th, their tracking site finally updated to show it was only just shipped today. When I questioned the delay, I was told their own tracking website is "misleading." 5. The Gordon's Jewelers Legacy Issue To top it off, they claim to have "no record" of my 1998 Gordon's engagement ring (a Signet brand). Their solution? Charge me $300+ for a protection plan that covers metal only and explicitly excludes diamonds. They are effectively holding a lifetime guarantee hostage because of their own failure to migrate corporate data. Bottom Line: Do not trust the verbal promises, the automated emails, or the tracking website of this store. If you value your jewelry and your sanity, take your business to a jeweler that values integrity over "misleading" excuses.

Sales assistant very cheerful and helpful. She got us many prices for comparison. Would go back.read more

Maria and Enrique were the nicest folks I've met in the jewelry business. I am so glad I found them…read moresince I can bring whatever jewelry I need fixed and they do an awesome job. I love that their business is family owned and has been in Tucson since 1958. When I walk in, I am taken back in time. Their hospitality and great prices cannot be beat! ~Monette

This is my first choice for silver repair in Tucson. I have…read morea 80 year old Shriners silver money clip that is holding A 1886 Morgan Silver Dollar. The holding ring finally let go. I think an easy tac will put it back In my pocket. I have a piece of red coral I can't use because my gold chains won't pass thru the eyelet. I m Going to have it redone with a small gold oval ring. I just called to see if I need an appointment. They have been in town for decades. I ll be there in 30 minutes.

I came in to make a purchase but was given options by both Roland and Liz that allowed me to adapt…read morewhat I already had. Jared had experts in house which made everything possible. The service was amazing - kind, quick, and excellent. The adapted necklace is perfect - as promised. THANK. YOU LIZ and ROLAND - THESE 5 STARS ARE DEFINITELY YOUR DOING!

Bought an engagement right here. The ring is beautiful and I have no complaints about that. The…read morestaff on the other hand, bad. When you buy a ring you don't always leave with it the day you buy it, they have to mount the Diamond which takes time; I get that, no problem. So they give you an estimated date of pick up, key word being 'estimate'. The Gentlemen helping me out said that date can vary and that they'll give me a call when it's for sure done. The estimated date comes and goes. I'm thinking "okay no problem, things happen." So a few days later, after the estimated date, I decided to give them a call, and what would you know the ring is ready. As a matter of fact it had been ready since the estimated pick up date. I guess they forgot to call me and tell me the ring I spent thousands of dollars on is ready? At this point Im a little annoyed, I could've had the ring days ago. So when I finally go to pick it up I ask a new gentleman that's helping me if they called me when it was ready. He super condescendingly tapped on the 'estimated' date and said "it's always done on this day." Alright, either the first guy lied straight to my face or this guys lying to me now. Whatever man just give me the ring I just paid thousands of dollars for, I'm not trying to argue with you. I guess the moral of this long winded story is, they don't give a rats rip about you, as long as they get their $$. Dont expect them to give you a courtesy call, don't expect any form of good customer service.