Had an appointment for a wheel alignment and my car sat for hours until it was done. It took 6 hours total to complete a job I had an appointment for. If you go make sure you have hours to spare even if you have an appointment. The mechanics and service is fine and they do good work. Just don't expect it to be done punctually. read more

Scheduled an oil change due to a Groupon I purchased. Thought it was a good deal until I was informed (once my car was done) there was an additional $8 charge. Gal at the counter said, "yeah, it's buried in the fine print that most people miss." Might be a good idea to tell customers about the additional charge when they call for the appointment. read more

Excellent service. Got my oil changed here. In and out in less than 30 minutes. Courteous and friendly staff.

These guys are great. Very honest small business. I recently needed new tires and they helped me find a good deal. Yesterday I went it because I had a nail in my tire. They were flexible with timing and patched not one but TWO nails in one of the tires. When I went to pay it was free of charge. A little goes a long way. read more

We are new to the area and needed a new battery. When I called on Precise to help out, Tony answered, was helpful and immediately put into action all the elements to get my car repaired and back on the road. They exhibited top notch customer service including a clean and organized waiting area. I look forward to using their services in the future. read more

I have to say I'm shocked that Precise Auto doesn't have more reviews on here. Maybe their regular customers are just not big Yelp users. I started going to Precise after getting a groupon for oil changes and was immediately impressed by how easy it was to schedule an appointment, how fast their service is, and how genuinely friendly everyone in the shop is. They don't try to push you to get others services done and give you honest feedback on your car. Fair prices to boot. The owner, Phil I believe?, is running a great business. Don't hesitate to take your car here. read more

I showed up with a slow leak in my tire mid-day on a Saturday. Rick took a look, found the nail causing the leak and plugged it. I was there for maybe 10 minutes. When I asked what I owed him, he said, "don't worry about it -- just come back and see us again." I certainly will. read more

I went to this merchant because they were offering a traditional oil change for $3 less than my normal auto service center via Groupon, $17 rather then $20, so I thought I would give them a try. Anyway, as far as I know the oil change was carried out professionally, and the car was ready when it was supposed to be. However, when I went to get my receipt I was told that there would be an additional $8 fee, on top of the value of the Groupon. Making my total $25, $5 more then the going rate in my area for a oil change. Therefore, this merchant is using Groupon to charge customers more than the going rate for an oil change. I complained about the excess charge, and I was told there regular rate was $70 for a regular oil change. Therefore, I do not trust this Auto Service Center, and will not be going back again. read more

Received really good and quick service. The employees were super friendly. I would definitely come back even without the Groupon deal.

I needed some bodywork and they were polite, fairly priced and fixed my car faster then I assumed they would. Would definitely recommend to others. read more

Bought a groupon for 3 oil changes. Very courteous service and quickest oil changes I've ever gotten. Make sure you call ahead for an appointment. read more

Today, I brought my car in to have the underprotection screen of my front end repaired. In less than 30 minutes, they check out the car and repaired it. It was not as big a problem that I imagined...Phil and his staff were terrific...this is the 3rd time I have brought my car in the Precise and the service is always great and quick....this is the best service station I have ever used....100% pros.....thanks for you help....Paul Mac. read more

Discovered Precise Auto Service on yelp.com and via a friend. Excellent service, good value! I highly recommend them. They are experts in car repair, collegial, fair in pricing and educate the customer. Wherever you live, it's worth the drive! I have used previously BMW dealers (Rockville & Passport BMW) and Sigy's in Rockville. There is no comparison! Try Precise...you will be glad you did! read more

This shop has an "F" rating by the Better Business Bureau. Search BBB using the shop's phone number 301-949-5928. It had an "A+" rating under the former owner Leo Rusk, but the current owner Phil Pierce has some crooked employees and does not give a damn. Don't ever take your car here for a Maryland state inspection. They will find every little thing wrong with the car, hoping you will have them do the "repairs." I took a mint conditioned car to them once and ended spending $500 for "repairs." For example, they failed the serpentine belt that had superficial cracks, which was totally normal. Even the three major belt manufacturers' websites stated that superficial cracks were normal. And automotive expert Pat Goss says that superficial cracks are normal. By the way, Pat Goss used to praise the shop under Leo Rusk, but has no comment about the shop under the current ownership. read more

My repair went a lot more above the initial estimate and took several more days than initially agreed. The more troubling issue was that their price markup was very high--possibly over 200%. I know since I researched the costs of my parts. Also, the labor costs according to a contact of mine who is a mechanic was off...not to mention the Groupon oil change that had hidden fees (I don't even want to mention it). In sum, I came to dislike the way the place conducts business...I can get the service cheaper in nearby places. read more

Get you in there with a cheap oil change and you walk out with hundreds of dollars charged because they "just happen" to find 6 other majors things wrong with the car. I spoke with 4 other people in the waiting area who had the exact same thing happen to them. Impossible to find a trustworthy mechanic. Certainly do not trust them and won't return. read more

Excellent service! In and out. Cool staff would definitely recommend. They even have a comfy waiting room. I had a Groupon but prices are still good read more

They are THE BEST!!! I've been a customer for many, many years and they've ALWAYS treated me like family--doing great work, going out of their way. Wonderful repairs, detailing,whatever you need-- AND at reasonable prices--Phil and his guys have ALWAYS been TOP NOTCH!!! Some of these others reviews have been weird--complaining about shop charges for oil changes??!! Grow up!! read more

I purchased a Groupon for a series of oil changes here. I couldn't be happier. They were professional, kind, and super fast! I have never had an oil change done so fast! I'm talking 15 minutes the first time I went and about 20 the second time. I also overheard them giving some basic car maintenance tips on how to extend the life of your brakes to some other customers who were there for more serious issues. Who knew that you needed to use your parking brake periodically? Not me! I really feel like they're honest and caring and I won't take my car anywhere else now, even without a Groupon! read more

We've been going to Precise for our cars since 1999. We have a 2003 Honda Civic Hybrid which we bought used in 2007. Phil checked out our car (the first one he checked out he didn't recommend) before we bought it, and said it was a good car. That was at 81,000 miles. Precise has maintained our Civic Hybrid since, and it now has well over 227,000 miles. And, thanks to the Precise crew's continued maintenance, it's still going strong. read more

Took my car in for an oil change and to assess for a possible leak in a tire. Was informed that my brakes and rotors needed replacing. When I asked if this was something that needed to be done today I was told that the parts had already been ordered. When I began driving my car after the service was completed, I realized that my car was not driving properly. My car comes with larger rear wheels than front wheels. They had placed the larger wheels in front and smaller wheels in back. They had left me with a car that, at best, I had difficulty driving, and at worst, was going to cause damage. I will not be going back for any service. read more

Fantastic customer service. I came in for a new battery for my T-bird. Turned out that the first on they installed failed their tests and they sent for a replacement. When I told them I had to be at another location for business they gave me the keys to a vehicle and said the car would be ready when I returned. I started coming because of the Groupon oil changes. I won't take my cars anywhere else at this point. read more

I would travel an hour to have Chris at Precise Auto take care of my care. The whole staff is kind and excellent at their craft. I trust them 100% which is not easy to find these days. read more

Dropped off vehicle on Mon for 120K mile check. Not ready until Fri due to all the additional work that was recommended (brakes/CV axel/Flushes). When I picked up the vehicle, NOT a single item for the 120K service was listed on the service slip nor am I confident that any of the work was done though the service writer Stephen assures me that at least part of maintenance was performed. He believes that the oil was changed but I cannot confirm. I marked the tires before dropping off vehicle--they were not rotated. The 120K check is suppose to include changing the spark plugs, Stephen subsequently assured me that this was definitely NOT done. Furthermore, I brought a different vehicle to shop last month and similarly marked tires before rotation. Though charged for the service, the tires were not rotated. Will, the service writer, explained that this was an oversight, apologized and rotated them while I watched. At best the place is dangerously mismanaged and incompetent; at worst they are corrupt. read more