OMG! I totally forgot to update my experience!!! We bought the Yamaha U3 right at the spot!…read moreSometimes you get this feeling that you trust a person and want to give them your business. And that's exactly how I feel about John and The Piano Care Company! I still remembered that day I went by myself, walked in and met John. We chatted for about an hour and he showed me everything I was interested in at his store. We compared upright vs. Baby grand, length and sounds. I wrote him a check and the piano was delivered in 3 days! The whole process was professionally handled. Oh! And b. Patisserie is around the corner! I can't miss out! So I went and picked up 5000 calories on the way to my car.

John was incredible. Made a house call, took my piano apart within seconds and fixed somethingg…read morethat got bent in our recent move. And then helped me tune it. Extremely professional and efficient. Would recommend!

Be prepared for a wait -- guy working behind the counter deserves a raise , I was there offhandedly…read morebecause my old flatmate left a ukulele when he moved out, which I decided to restring and learn to play from zero ukulele experience Arrived to the shop on Potrero Hill promptly at my 11:30am appt to 3 others outside and then more came ( lots of professional people with fancy pants Fender guitars , and I was there with my pineapple red ukulele ) , an hour later got my ukulele in and told to collect at 2:30 pm. Which was great to offer same day service , I appreciated that. Went back at 2:30pm and greeted by another 3-4 folk waiting with Fender guitars- when it was my turn to collect my ukulele after 3pm , the guy had already been inundated by guitars , he rushed to get mine restringed in 4 minutes, was very patient and attentive but was quite rushed understandably ---- 5 stars for the solo guy working who deserves to have at least 1-2 other people work, he was confident, professional and a total sound guy ......, but all I'm saying is be prepared for a wait on a Saturday !! Also , had no idea so many people have guitar issues --- it was a constant stream of people showing up with very fancy guitars , who knew , what an experience.

Be prepared for a wait -- guy working behind the counter deserves a raise , I was there…read moreoffhandedly because my old flatmate left a ukulele when he moved out, which I decided to restring and learn to play from zero ukulele experience Arrived to the shop on Potrero Hill promptly at my 11:30am appt to 3 others outside and then more came ( lots of professional people with fancy pants Fender guitars , and I was there with my pineapple red ukulele ) , an hour later got my ukulele in and told to collect at 2:30 pm. Which was great to offer same day service , I appreciated that. Went back at 2:30pm and greeted by another 3-4 folk waiting with Fender guitars- when it was my turn to collect my ukulele after 3pm , the guy had already been inundated by guitars , he rushed to get mine restringed in 4 minutes, was very patient and attentive but was quite rushed understandably ---- 5 stars for the solo guy working who deserves to have at least 1-2 other people work, he was confident, professional and a total sound guy ......, but all I'm saying is be prepared for a wait on a Saturday !! Also , had no idea so many people have guitar issues --- it was a constant stream of people showing up with very fancy guitars , who knew , what an experience.

Amazing staff, supporting and welcoming. When you walk in Lee and the staff give you a sense that…read moreyou are in a magical workshop. I have been there several times to have my cheap saxophone serviced and it receives the care of a fine and precious instrument. Lee has an aura of patience and kindness visible the minute you walk in.

Extremely knowledgeable, helpful and patient. This shop offers old school services that you don't…read morefind often nowadays.

Great customer service. Fast turnaround. Will def be back for my other bass. Thanks again!read more

Texted Jeremy to ask about guitar refinishing on a burn for a soldering iron and he got back to me…read morevery quickly! Response time was great and he was very patient and personable and really took the time to answer my question as well as being honest that the instrument may not be work refinishing for such a small and unnoticeable blemish. I love that honesty because even if he doesn't get the job I can tell he's trustworthy and willing to tell me what is real and that makes me want to give him business later as well as recommend the shop. He gave me a reasonable estimate and when he was unsure he told me he would check with another luthier to make sure there was nothing he was missing in his suggestions. Overall great communication and real nice service! Would highly recommend for a quote and speed of response!

If you're a vinyl lover in San Francisco, Ray Novak is simply the person to call. He treated my…read moreturntable like it mattered, and it came back to life. Couldn't be happier.

The right channel on my turntable wasn't working and Ray was able to find the problem and fix it in…read morejust a couple of days. He charged the minimum of $130 for the repair which I felt was very reasonable for assessing and fixing my turntable. Don't be put off by the side alley location, it was actually refreshing to deal with someone in a more old school kind of way.

I've been using David for years and trust him completely with my grand piano. He's an intellectual…read moreand a great conversationalist as well.

David brought new life to our 130 year old Steinway piano…read more Immediate results to touch, tone, and, most importantly, the response. The piano had a few repairs over its life that he identified as OK but not up to Steinway standards, despite this he brought out the best this instrument can give. Do your piano a favor, call him. Bravo, David. 5 Stars! P.S. He can play really good as well.

Quick communication. Fixed my bass on the spot, cleaned it up a bit! Works good as new!…read more Thanks for saving karaoke night!

Dynamite high-quality work with a rapid turnaround-- I could not ask for any more. This time, on…read morethe second gold bass guitar, Jeremy managed to get it completed on the same day. Simply incredible that he is able to do a complete fret job with nut and string retainer installation this quickly and accurately. I am in utter disbelief and will be returning to Jeremy for the next several units as they are built. Thanks again, Jeremy!

Paul is an excellent piano tuner. The results are always precise, and the piano sounds noticeably…read moremore balanced and alive after each visit. He's also calm, patient, and a great listener who takes the time to understand what you're looking for. Very professional and a pleasure to work with. I highly recommend him!

I own and operate a children's piano school in San Francisco, and Paul has been tuning my studio…read morepiano as well as my personal piano for the last eight years. I really enjoy seeing him every six months, and I always appreciate his patience and his friendly demeanor. He's the piano tuner I recommend to all my families, because he does an excellent job and is supremely trustworthy. Plus, he puts up with my consistently over-excited dog!