My LG washer decided to stop working, and there was a puddle of dirty soap water "marinating" and of course, it was out of warranty. The LG site listed several repair services, and I researched each one -- and you know how it is, bad review after bad review, warnings to stay away, horror stories galore. It wasn't until I found Precision Appliance, did I have any hope that I could get it repaired! John called me back almost immediately and was able to quickly diagnose the issue over the phone. He even showed up at my apartment armed with the part needed to fix the washer. What I appreciated the most, was that he didn't talk down to me. As a woman, I can't tell you how many repairmen have just been sexist and rude. I once had a repairman say "This is a charge for appliance education, since you clearly don't know how to use your fridge." Because I've only had the same appliance for 5 years, and clearly, as a woman, suddenly stopped understanding how to use it. John was respectful, he explained what was going on, and even gave tips on the dryer -- apparently one should clean out the condenser every 3 months, which no one ever tells you when you buy it. After leaving, my washer (it worked!) started to make an incredibly loud noise. I called John back and he said he would return to take a look at it. And, of course, my dryer stopped turning on altogether, so I informed him that I would be happy to pay for this second visit as a service repair. John arrived, fixed the dryer in a matter of minutes and also the washer's loud noise. For no charge. I did, however, give him a tip because I am thankful to get repair services (at all) during COVID-19. Thank you for being respectful, professional, efficient and great to work with! read more

The tech who came out to diagnose my appliance was prompt and easy to communicate with. However, the price quoted was extremely high. I called two other firms who both offered repair prices that were 40% lower than Precision, and went with one of those firms instead. read more

Experts. Fixed everything we asked them to. Made thoughtful suggestions. We dealt with Vito. Good man. Highly recommended.

One day my oven would not light. As I am very nervous dealing with electricity or gas I checked Yelp for a repair company and found Precision Appliance Services. I'm so glad I did! I chose them based on the great reviews and they certainly lived up to them. They were able to send someone over right away. John needed a new part to complete the repair so rescheduled to come back the following day. He was very prompt and professional! The job was completed and my stove working again. Highly recommend them. read more

I called two other service companies and got no responses but John at Precision Appliance returned my call right away and he couldn't have been more gracious and helpful. He had me force-drain my dishwasher and it sounded to both of us like a broken motor (expensive repair)! And here's the good part: he honestly explained what a replacement and servicing would cost and he advised against me spending so much on a lower-end machine. I am so grateful for his intelligent, honest assessment since that was exactly what I wanted to know. And he helped me for free. I've ordered a new, better quality dishwasher, but if anything else needs repair I will certainly use Precision Appliance Service. read more

The repair technicians are knowledgeable, efficient, and respectful. They are also very responsive when you call for service, and typically have someone out next day. They've done repairs on an older model washer and dryer in my apartment and did good work in both instances. I would use them again and would recommend them to others. read more

I called these guys for a GE washer repair. The initial diagnostic indicated a fairly expensive part needed to be replaced, but the repair was still cheaper than buying a new machine, so my landlady decided to go ahead. During the actual repair, it turned out the more expensive part wasn't the problem. John and Eugene made the fix and let us know the bill would be lower than estimated! These folks are honest, reliable, and competent -- what more can you ask for? read more

Everyone I spoke to was courteous and respectful. I received a very prompt call and response to the online contact form I filled out. I then received a follow-up call to set-up an appointment for the very next day. My technician was Vito and what great service he provided. He was knowledgeable, personable and patient with explaining what he was looking for and advice on what to consider as next steps. I also loved how confident he was about his experience yet humble with gratitude about his mentor who trained him on the craft. Would definitely call Precision again if I ver need service for my appliances and recommend them. One more note - I did the Yelp quote process and received responses from multiple providers and Precision was not the least expensive in their service call charge but not completely out of range and I was pleased with the quality of my experience. read more

Great customer service and they did an excellent job fixing my refrigerator! I called on a Sunday, they did a full diagnostic on Monday, and it was fixed by Tuesday! They had to get a part, and it was very speedy. I'm so relieved -- now I can put groceries in there again and get back to cooking. I'm so glad I chose this company--yelp reviews were correct! read more

Responsive, reliable, and value! After thinking I can rely on GE repair services team to fix it's own product and spending $$$ only to have it not fixed at all, I called Precision Appliances in the recommendation of a parent group. I am so happy I did. Setting a time was quick (they came within a day or so), Eugene was on time, professional and knowledgeable. Precision appliances was able to identify the problem and reliably fix it, once and for all. read more

Precision Appliance is the best!! I highly, highly recommend. From first contact to completion of the repair on our LG Washer/Dryer, Brian and team were professional, responsive, highly skilled and efficient. Their pricing was clear, fair and communicated to us prior to the service call. We will use their services again and recommend to our friends. read more

I highly recommend Precision Appliance Services (they fixed my fridge). The team is professional and courteous; if I have problems with any other appliances I'll call them. read more

My Bosch dishwasher had an error light and would not run. I tried to book online with Bosch through their website, but would have had to wait two weeks for an appointment. I Yelped these guys and I'm glad I did. They came same day and fixed the issue quickly, cleanly, and competently without trying to upsell me on anything. Honest, skillful, knowledgeable workers, and the price was very reasonable. I'll definitely contact them the next time I need appliance repair. read more

Thank you Precision Appliance for fixing our dishwasher. They came out when they said they would, ordered the part and repaired it completely in a timely manner. Very professional and the price was definitely within our budget. Found them on yelp and they came through! Thanks! read more

Were on time. Assessed the problem, had a frozen blockage in the copper piping used for my icemaker. Within 10 minutes they knew what the problem was, corrected it and raised the freezer temp alittle bit. read more

Fast and very courteous service for our washer that was having problems. Highly recommend these guys!

John was extremely fast and communicative. It was my first time dealing with a washing machine issue like we had, big leaks. When John arrived, he diagnosed parts of it and came back with the part to fix the leak. Overall, John was extremely quick, explained all the issues in detail, and was extremely friendly too. I would highly recommend him and will likely use him again in the future if we ever have any other appliance issues. read more

I've used this company for several repairs - so far, really happy to have found them. I've met multiple repair people from the company and all seem knowledgeable and willing to explain the issue and repair to a lay person. Reasonably priced considering the alternative of replacing a high end appliance. Two thumbs up! read more

I can't say enough great things about John & Precision Appliance. We had several issues with a washer during the pandemic (see earlier review) and Precision resolved both problems quickly, cleanly, and honestly. read more

Very professional, on time, quick, thorough, personable, and exactly what you want in a team of repair folks. Thanks so much, Brian, John, Daniel, and Vito! read more

LG washing machine doing weird things.. Called at 10:30AM, they showed up at 1:30PM which was great. Explained the issue, fixed it, charged me a fair price, and I'm a happy customer. I strongly recommend Precision for your next appliance repair. read more

This is by far the best repair company I've ever dealt with. I contacted them twice this past few months. Once for a washing machine problem and once for my fridge. In both times they called me back within 5 min and came over within a few hours (and both times they showed up on time :). In both occasions the repair guy was super friendly and explained everything and I ended up paying for the diagnostics and repair less than what two other companies wanted for diagnostics alone. They are very fair and don't try to take advantage of you. read more

They did a great job replacing the rubber gasket in my side loader washing machine. They responded quickly to my quote request, ordered and received the part within 24 hours, and showed up at my convenience to make the repair. Their fee was reasonable and matched their quote. I highly recommend Precision Appliance and plan to use them again whenever I need my next repair. read more

Our Wolf oven was not working; no ignition or gas for the oven, including the broiler. Called and made an appointment to have it looked at. Evan came on time and diagnosed the problem, quoted us a price, then ordered the parts and came back to install them as soon as they were in. Totally professional, everything got done, problem solved. I will definitely use this service again for any appliance issues. I highly recommend them. read more

Awesome! Highly recommend. Super reliable and professional. Spoke to Eddie on the phone. He was able to diagnose the problem with my leaky Whirlpool refrigerator that I bought in 2003. He asked for a photo of the model number and brand. He checked with John to make sure the replacement parts were in the van. They corresponded quickly via phone and text so we could schedule an appointment. I called on a Saturday and got a 8-10am time slot on Monday morning. I called a few other places and decided to pay more for the confidence I had in Eddie from our phone call. John called 15mins to 8am to assure me that he was parked and would be at my apartment at 8am. He assessed the problem and estimated it would take and hour. He gave me the quote and explained the common problem and the solution. He then helped me take everything out of my freezer so he could defrost the freezer which had a sheet of ice. He helped me cover the feet of the refrigerator with my towels so not to scratch my floor as he moved it. Replaced the part and then offered to sweep behind the refrigerator "since you could never get back there"! I was ready to adopt him! He even finished within an hour! John was super kind to my little boys and very respectful to my home. He tried to minimized the inevitable mess and I greatly appreciated it! Thank you! read more

My fridge/freezer isn't running as normal as it's been sitting at room temperature. I called Precision and John gave me free diagnosis over the phone trying to save me money as a replacement might be the right thing to do instead of attempting a fix (and the fact that they cannot get to me that quickly because I'm outside of Brooklyn). Giving four stars instead of five because I didn't end up calling them in so I cannot comment on the in house service. Thanks John for being patience with me over the phone. read more

I experienced an exceptional service when dealing with PAS. I utilized Yelps reviews to find a service that will fix my dishwasher. I spoke with Eddie at first over the phone and set up a date to have John come fix the problem. Both guys were very communicative, efficient, and a pleasure to work with. My Bosch dishwasher had a slight leak coming from underneath the door frame. The leak was due to the rubber flap being bent from debris getting stuck underneath the flap. John had located the problem and had the necessary part delivered to them super fast. They came back a second time to fix the problem. My only complaint is that the entire cost for the flap and service was over $300. I believe the price was a bit steep. I took one star off for cost otherwise these guys are great. read more

They are amazing!! I had an issue with my refrigerator and the water filtration system. I called on a Friday and then we're here Monday on time. They immediately diagnosed the issue and even solved the problem same day within an hour! They are reliable and service is top notch. The repair person was extremely considerate and professional. read more

Great service !!!!!! Kind people and fast but without rushing !!!!! Will use again and would recommend !!!!

Eddie replaced the starting device in the freezer compressor in a large sub zero fridge/freezer. 5 star service.

Great response and follow-up. The team came to look at my broken dryer with a set of replacement parts based on the make and model I provided on the phone. After inspection, the issue was identified as electrical board requiring replacement. John offered options but was very honest stating that the fix was only first in line of the issues to come due to the age of the dryer. He even contacted his friend/colleague to find out suitable model and price which I ended-up purchasing as price was good (below Home Depot, P.C. Richardson and other vendors offerings) and service was great. This service is my go to place in the future. read more

We took our food processor to precision because the cord had been ripped out. They fixed it. It works like new again. read more

So, does Eddie and John work for Precision Appliance Services or for Servue Appliances? I called Servue and John showed up. He left my house and showed up later with Eddie. I am still looking for a honest appliance repair company to complete my job. Updated-Please note that I was trying to figure out who Eddie worked for and this review is not a reflection on him or his work. Eddie just called me to inform me that he has his own company and does not work for Servue. He also informed me that he would not be available for two weeks even if I wanted to hire him for my job. read more

My oven was on the fritz so I called Precision Appliance Services to have a look. John and Vito came over, assessed the issue and provided me with options for how to move forward. Once we settled on that, they ordered the necessary parts and fixed my oven. No issues, no stress. Very profession operation. They're my go to appliance guys from here on out. read more

We have called Precision a few times now and always will. They're honest, and skilled and work hard to get it right. They will tell you when the work and parts cost more than just getting a new appliance, which saves us money but makes them less money. But which means we always call them and recommend them. read more

Wonderful customer service, friendly personnel and easy scheduling! I highly recommend! The 5 star reviews don't lie! Will be recommending to my tenants as well. thank you! read more

I can't say enough about the stellar service that PAS provided. Eddie sent John out to look into my fridge that wasn't cooling, as well as repair the ice maker. I was charged roughly $500 for the service call, the replacement parts for the main control board and the ice maker, going ahead with it, figuring it was worth the investment in prolonging the life of my 13-yr-old GE Profile, rather than buying a new one for triple the cost. No such luck. John came back, only to discover that another replacement part within the fridge was needed, and would cost another $250, so he gave me the choice to go ahead or resign to getting a new fridge. I went with the latter. Ordered my new fridge, and John came back a THIRD time to dismantle the new parts from the old one before it got hauled away. Eddie reimbursed me immediately, minus the original cost of the service call. Though they were unable to fix my old fridge, they came through on their dedication on trying to resolve the matter with excellent customer service. Eddie's been in the business for a long time and he's an upstanding guy, as well as John, who was willing to come over on a weekend outside of work hours to dismantle the fridge for me. read more

Our Wolf range has been slow to heat up and would struggle to maintain temp. Precision sent a tech (Vito) within two days and he carefully diagnosed the problem (a bad baking coil). He was thoroughly professional, informative and courteous. He ordered the replacement part and it arrived earlier than expected, and he was able to come and install it the next day! Super impressive service - I highly recommend these folks! read more

Eddie was fantastic from start to finish. We got stood up by another company G&S and were furious we had waited nearly a week with a broken fridge and no service. Saw the reviews here and contacted Eddie who was prompt and courteous in making an initial appointment to come out and diagnose and then a follow up for the repair itself. He was on time within the two hour window he gave and an absolute delight to work with. He actually took time to walk me through the suggested repairs and explain what he recommended and offer alternatives. The cost of the diagnosis visit ($115) went towards the final cost of repairs with him which was more than fair as were his prices overall. On top of everything he was not only pleasant and prompt but more than considerate, taking it upon himself to actually clean and wipe out our freezer while he worked! That's above and beyond service with terrific conversation throughout both visits to boot. I only wish we'd had more time to chat. Inspiring individual and self-made entrepreneur through and through, and our new go-to repairman. Recommending him to all colleagues and friends! Thank you Eddie! read more

Precision Appliance Services - Let there be light!! Fridge is up and running like new! - Appliances & Repair Near Me - Brooklyn, New York

Precision was honest about the fact that due to my warranty it would be cheaper for me to use a repair company that is authorized by the manufacturer. They didn't get my business but they get 5 stars for integrity. read more