Used to love Dunham's. They sell good products at reasonable prices. But their declining customer…read moreservice and support of their products had declined greatly. I recently purchased a canopy at the Dearborn Heights, MI store and upon setting up for the first time, the corner seam ripped. When I worked for Dunham's we would have returned the defective product and dealt with the mfr. Now Dunham's just hands you (the customer) a phone number and says good luck dealing with the mfr. In today's customer centric retail world, that is not acceptable. If this is how Dunham's chooses to treat customers, I fear they are not going to remain competitive.

I swore I would never return to this dumpster fire of a store & yet here I am eating crow for…read morebreakfast- thanks to a Dunham's lover who gave me a gift from here. Honestly I would have changed my previous review to five stars if it was based solely on the interaction with the cashier. He was kind, helpful, competent & went above & beyond to assist me in returning a sweater I had gotten as a gift. I.n order to refund me he needed a manager override. He paged the manager twice. Mind you, there was literally two people in the place. After waiting for 20 minutes for the manager to make an appearance, the manager strolls out from what I assume is the front office casuallu strolls out with zero shards of urgency. He says nothing to me not his employee (rude as hell on both accounts) & punches his number in before strolling away. No "sorry for the wait!" Or "thank you!" To his employee. Just despicable. No wonder this place is going out of business!

Plenty of merchandise but no staff! And the fitting rooms need some major attention. The new Dicks…read morein Ann Arbor will blow this one away.

Everything is stock. Everything is organized. Plenty of staffs in contrast of other comments. Maybe…read morebecause it is summer and more people are working. Their website do have better discounts sometimes. No complaints

Bought matching onezee's for me and my husband since we are huge Lion's fans and like to watch on…read moretv cuddled on the couch with a few beers.

Didn't buy anything but a $4 sticker. No large or tall…read moreshirts, not coming back, wasted my time. Need 4XL-tall

Great customer service! Very friendly and helpful! Merchandise is priced reasonably too. Highly…read morerecommend this store.

Great customer service and very helpful with merchandise. I will be going there again soon!!…read more Great store.

first time at this store and was impressed with the wide variety of merchandize for outdoor…read moreenthusiast to include campers and hiking folks where this is a focus customer for this business. Price points are all over the map from what I can tell from budget friendly to ultra premium gear. All the big name ultra premium brands are here as is the budget friendly REI branded equipment that is very well regarded and highly rated in its own right . If you are into camping or hiking and looking for four season gear than this store should be nirvana for you. Lots of good stuff to see and tempt you where I can only dream of the day I can afford the top of the line gear they sell here (:

This is my first time back to REI in a few years. I was very disappointed with how I was treated…read moreand the lack of professionalism demonstrated by the personnel in the shoe department. We were not greeted nor spoken to in a courteous manner. We recognized the store personnel were busy assisting other customers so we took the initiative to look at shoes and found a design we liked. We brought the selection and waited until an attendant was available. The attendant was rude and condescending in tone, insisting I was mispronouncing the shoe brand name. I found this very unprofessional in how it was communicated as well as she thought it was necessary to bring this to my attention. I didn't appreciate this type of customer service. I will not return to this REI nor recommend it to my friends anymore.

This is one Store that I always put on my to do list when I go to Michigan! Best selection to…read morechoose from for all my teams from the state of Michigan !!! they have everything from hats to Bobblehead decals to cups, clothes, pants, and knickknacks!! service was great very helpful! And if it wasn't good value, I wouldn't go back‼

Very friendly service, prices, not too high. I would recommend this place to buy lions, Red Wings…read moreand Tiger jerseys..

Reliable place to grab some used gear. Good stock of items. Pretty clean establishment. Employees…read moreare friendly, but not usually overly helpful.

Cool bunch of guys, quiet Store. like anything else prices raised up in the winter if you want…read morecheap stuff in the winter, buy in the summer. Vise versus for other seasons. Great very organized, selection of used very good quality sports gear.

I'm currently at dunhams doing some last minute Christmas shopping and I discovered that if you…read morecome across the orange everyday low price sticker it covers up a previous price that was less. Not saying it's false advertising just saying it's a jerk move. They still have good stuff. Just shady I thought.

Went to this location to buy a small game license and I was met with no staff anywhere around to…read morehelp at the counter, finally I went to the front register to get some help the poor girl at the register couldn't help me she called her manager the manager said I'd have to be accompanied by an adult when I am 22 years old because she couldn't get the licensing to go through and gave me an apprentice license.... DO NOT COME HERE FOR HUNTING LICENSES!!!!

Laurel Park Mall seems like it's on its lasts leg b/c MOST stores are gone, so there are only a few…read moreleft. With that being said, I came in on PURPOSE to this empty store and decided to buy some Lions' gear for me and my hubby. Upon cashing out, the cashier was RUDE! I helped take my items off the hangers and I folded them. The cashier took the items and instead of trying to keep them neat, shook them out and scanned it, but not removing the security tag. So I asked if he was going to. I had two sweatshirts and a T-shirt. He then asks if I wanted A BAG??!! Why would I carry items out in my hand when folks with less items left with bags? Just weird and not a good experience. I probably won't be back.

Very rude staff!!!! We were going to purchase several items and left after that treatment.read more

Mr. Gerry helped me and he was very helpful, knowledgeable and kind while doing so. I'd definitely…read moreshop and deal with him again in the near future.

I am very happy with my experience at this Dunham's on Ford Road. Store Manager Jerry is a super…read moregreat guy. He was able to help me find what I was looking for and assist me in a return. Very helpful and excellent customer service. The rest of the staff was friendly as well. Will definitely be back next time I need something.