They have had my mothers watch since November of last year. It is a watch with extreme sentimental value and she cannot get a hold of them or catch them open. Every time she goes there a different sign is posted. She just wants her watch returned. Apparently the last time she went she encountered a woman who's clock has been there since 2024 and she hasn't been able to retrieve it. read more

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I have brought in several watches dear to me for new batteries. Less than a year one of the watches stop working. They were kind enough to replace the battery for no charge... I have also bought a watch from them. So, I have no complaints about battery changing services, however, today Saturday, it's 11:15 and the shop is not open. I called, no answer. It would be nice if a posted sign or VM letting customers know that they will be closed... I would hate to see them closed down, but reading all of the reviews ( yikes) I would not bring cuckoo clocks, or big ben clocks here. So sad and scary for those customers who have waited for years for their items and no return!! The owners appear old, medically fragile and honestly not the most people friendly, however the women is kind.. Honestly they need help to better run this precious business read more

this place is a joke. bought a couple watches as a gift and one of them came apart as she was taking it out of the packaging. would use as last resort - good luck catching them actually in the store as well XD read more

Been trying to get ahold of them for the last month. Every time I go the store is physically closed and no one ever answers the phone

I left my Tag Heuer watch with them for a new bezel. After three weeks, went to store to find out status. They just got a quote on new bezel, so I pre-paid for the bezel and labor and shipping of watch to me in Nevada since I was leaving Tucson. They promised to ship watch with a week or so. It has now been four weeks and they do NOT answer their phone. Bob Reding read more

After three years and eight months, I finally received my cuckoo clock back from the shop and only after repeated pressureand demand to return my clock. It is in a box and is completely disassembled. They didn't have the courtesy to put it back together. Plus, they refused to reimburse my deposit. Of note, they have dozens of clocks in boxes within this shop in a similar state. Do not bring your clock here. Absolutely atrocious. read more

Still open and still quirky cool! Keep in mind you have to wear a mask, they are immune compromised. There is lots of stuff but you really need to have a general idea of what you are looking for and it's required maintenance. I recommend this little shop for sightseeing and shopping! read more

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On my first visit, in late January 2025, I scratched my head at the limited hours Ye Olde Clock Shoppe maintains. As I worked with owners Ashera and Scotty Dean - on short notice - to have Scotty disassemble, move, and reassemble a 200-year-old grandfather clock on Feb. 1, I was very impressed at their teamwork and great technical services. Ye Olde Clock Shoppe is the sole vendor in Tucson for many clock-related services - My advice is to show respect and courtesy, be fair and a little patient, and you will receive a high level of old-fashioned customer service and technical support. read more

Do not enter this store. Should you want to have your watch repaired, expect the repair to take months. After waiting 4 months i received a phone call advising they had replaced the second hand on my watch and it was ready to pick up. They had had the part for the repair since mid-December. I learned this after leaving my watch there is October and stopping by to see if it was ready. After being less than courteous to me, the woman reluctantly dug through their mail deliveries and, they found my part had arrived. Who knows how long the delivery had set unopened? Their web-site says they open at 10:30 and their phone message says they open at 11:00 - if they open at all. We've gone to the store twice when it was supposed to be open and instead was closed, as it was again today. They do not answer their phone when you call, you cannot leave a message because their voice mail boxc is full. Stay away. If you leave an item with them, you may never get it back. read more

Mobile repair of an older German grandmother clock. Quick and competent repair. Will use them again.

This Shop has failed to make any Progress on repairing my Clock for over 7 months. The women behind the counter is hateful to customers and refused to return my clock until she had a chance to discuss my situation with her husband. Giving the clock shop 24 hours to return my property before I ask for law enforcement assistance. This shop should not be licensed to do business. read more

Terrible, should have taken up ditch digging-had clock for three years!!!! Never called us; told us at one point that an employee had thrown out our clock parts. Told us his was looking for necessary parts. Never called us. Finally, after threatening legal action, said he could repair with battery operated mechanism! Agreed, just to end this situation; then argued about price of repair saying he did not want to take a charge card because extra fees. Got it home, opened the back-stuffed with wadded up paper towels, wires dangling, everything loose or disconnected. The battery operated mechanism was obviously used, but paid full price for it. Just terrible in every category-these people couldn't fix a sandwich, let alone a clock. Jim P read more

For a number of years, I've had batteries replaced in 2 old Seiko watches. at Ye Olde Clock Shoppe. A few years back, I took my commemorative gold Rolex in for a cleaning. When I got it back, I couldn't adjust the day/date setting. I took it back and they fixed it. OTOH I've not used this store since. In addition, their Hours are totally confusing . . . I've tried to drop off watches for new batteries several times, only to find their shop is closed. read more

My clock has not been repaired after 14 months! Two months after my initial complaint here on Yelp and I still don't have my clock. I have made repeated, unreturned phone calls and visited the shop in person four times. . I have now filed a complaint with the better business bureau. YE OLDE CLOCK SHOP HAS AN F RATING on the the BETTER BUSINESS BUREAU WEBSITE due to identical complaints and failure to respond to other customers. read more

Ye Olde Clock Shoppe - Watch Repair Near Me - Tucson, Arizona

The Folks took the time to open, evaluate and explain everything I needed to know about my antique pocket watches. They charged a fraction of what others wanted. I appreciate the honesty and time invested. ! . read more

I am convinced this is the best and on the clock shop to fix your clocks. It may take a while, but the clock Smith works his butt off at night fixing clocks and is impeccable with his work. They are sometimes overwhelmed with so many jobs and trying to find stuff to do batteries. I found out they are a couple and put everything they can into the shop. I heard the clock Smith also does house calls and is wonderful. Loves pets? Friend had them to a house cough and her dogs were all over him he loved every minute of it while I was fixing the clock! read more

We left a German wall click there over 3 years ago for a repair. They were never done with it and now the shop is closed and their voice mailbox is too full to leave a message. I want my clock back!!!! read more

I took my wall clock in for a quick evaluation. I asked if I could purchase a new suspension spring for the pendulum. They refused, saying that it would need a $225 service. I left without buying anything. They were pleasant enough, but priced themselves out of a sale. read more

They normally do not deal with solar powered watches, but when my minute hand got mysterious set back by 5 minutes they spent extra. Time researching my problem and solved it - for significantly less than I was expecting to pay. Very trustworthy, and a fascinating "museum" of old time pieces, to boot! read more

They replace watch batteries while you wait for $12, way less than anyplace else I looked. I had them service two watches and they exceeded my expectations in both cases and the prices were very fair. They are very friendly and I highly recommend them based on my experience. read more

So, I finally got my Black Forrest Cuckoo Clock back from the shop, after 16 months. But, here's the thing. They could not find the original hands that were with it, so they had to put different ones on. They could not find the back to it, so it is bare. They could not find the original pendulum so they put a different one on. They could not even find the work order. So they replaced (and lost) parts to my original clock and replaced them with different pieces. What did they do with the originals? However, they did not charge us for losing our pieces and for taking 16 months to get it back to us. read more

"Ye Olde Clock Shoppe" (YOCS) in Tucson has to be the most conceited small business in town. I took my Cuckoo clock (prior to moving) to get it's 5-year cleaning and oiling done. Made it clear that I was moving the end of March and if it couldn't be done to have them call me and I would come get it. Plus, I gave them a $50 deposit. God forbid that someone at the YOCS pick up the phone and call me to let me know they couldn't get to it. Last Friday (3/25), being hopeful that no one had called me that perhaps my Cuckoo clock just might be ready. After the guy at YOCS looked through all the receipts of open and closed orders and wondering around the YOCS he found my precious Cuckoo clock still in the "to-do" pile. Now look closely at my receipt from when I dropped it off. It is written . . . NOTE: CUST MOVING END OF MARCH! CALL IF WE CAN'T DO BY THEN!". Fair enough since the wait time for their valuable service can take 3-6 months. I reminded him what we had discussed and what "HE" himself wrote on the ticket. Get this. This is what he said to me after I asked why I wasn't given a COURTESY call. "We just don't have the staff to make phone calls". Can you believe it? I guess no one on staff at the YOCS has ten fingers to dial a phone. FYI, their doors are closed on Thursday so they can just work on clocks and not have to deal with walk-ins. Once I got home with my clock Terry notice they had taken the back off, tagged every piece and left it as is. Other than not having 10 fingers to dial a phone it doesn't appear that anyone there can read a work order. Such arrogance! I left with my clock and my $50 refund. Trust me, the people in line behind me heard my every word through my mask. read more

Ye Olde Clock Shoppe - "Ye Olde Clock Shoppe" (YOCS) in Tucson has to be the most conceited small business in town. I took my Cuckoo clock (prior to moving) to ge - Watch Repair Near Me - Tucson, Arizona

I recently ran into a guy going into this shop. His clock was in for 7 months and he was angry and frustrated. You never know what or why things go like this. In this particular case, the owners wife has a bad breathing problem and contracted COVID-19. So, the front-lady of the store isn't available. So, before you go getting all angry and uptight, maybe you need to see the other side of the coin. They are professional, reasonable and very kind watch repairmen. I have used them on many occasions. Give them a chance. Take a breath. Remember the story isn't always just on your side! read more

We have visited YOCS three times for three separate watch issues and have never had a bad experience. Everyone in the shop is friendly, helpful & extremely knowledgeable. I noticed many of the complaints on here are from ppl who don't wear masks. Every store/shop/business, etc. has the right to ask their patrons to wear a mask. If you choose not to wear a mask that's on you, not the shop. "No mask, no service". It's the same as "no shirt, no shoes, no service". And funny enough, I was at the YOCS today, discussing the options for my hubby's watch & in came a man with his young son sans masks. The employee asked very politely if the man had a mask & the man rudely replied "no, I don't drink the cool aid" and then the man stood inside the store (without a mask) and continued to speak... even after his blatantly rude comment, holding out his watch band asking if they remove links from bands. The employee was extremely polite & responded with "yes, we do work like that"... and the man rudely responded w. "but you won't allow it unless we wear a mask & I don't drink the cool aid, so I'll take my business elsewhere". I could careless if ppl are pro mask or anti mask, all I care is be respectful. It clearly states on the front door "mask required". Also, many complain about the length of time it takes to get their item returned. Maybe it's only been my experience, but every single time I've been in the YOCS it's been busy. Soooo.... If a shop is busy, wouldn't that explain the wait. Also, if you are on a time crunch (that's your problem not theirs) then it's your responsibility to check in on your clock/watch/time piece. Anyhoo.... Thank you everyone at YOCS & please keep up the great work. read more

I would warn everyone to stay as far away from this place as you can. Here is my latest tale of woe. I took in a German mechanism wall clock for service and cleaning in August of 2018. During the ensuing 6 (yes 6) months I called several times to inquire about it. Never got a return call or even an acknowledgement that I had inquired. Finally went in to the shop in January of this year to see if they had done the service. They bumbled around through various stacks of paper and finally admitted that they couldn't find their service ticket - to say nothing of my clock!! About a week later I got a call saying that they had found the clock, that it had been serviced and that I could pick it up. Took it home and found that the chime no longer worked. Took it back and after three weeks they called and said that had been fixed and that I could pick it up. Picked it up, took it home and the clock mechanism no longer worked, it would start and run for two or three minutes then stop. At this point I decided these folks don't know what they are doing and would never go back. In addition to the total incompetence as to clock service that they exhibited, the so called customer service is laughable. Aside from little signs ("you want it when??" "I speak only to a customer a day, today is not your day" and others) posted by the front counter, they have a unique ability to completely ignore anyone who comes in, even if carrying a clock for repair. Frankly I have never stood in a store and been completely ignored for 20 minutes or more, and I never will again. As I said at the beginning, avoid these folks at all costs. There are good, reputable clock and watch repair shops in town - that's where my clock is right now. Use one of them, not these idiots. read more

RACIST RECEPTION: If I could put zero start, I would. As soon as the people saw we were not 'muriKKKan, we were treated in a very hostile manner. The old woman treated us very harshly in front of our children who were standing quietly behind us (were they expecting to leave the kids in the car in the middle of summer in Arizona?). They scared our kids, they asked us if we could understand English in a very condescending tone, and answered all our questions in a short and curt manner. If you're not blonde with blue eyes, DO NOT COME HERE. read more

Went in for a simple battery repair, which was executed efficiently and with care, for my seiko. The staff was friendly and proud. Good conversation while I waited and happy I stumbled across this place. read more

Ye Olde Clock Shoppe - Running just fine, and I thank you. - Watch Repair Near Me - Tucson, Arizona

Very rude about me not wearing a mask from behind the counter with a huge plexiglass and refused to wait on me as was explained it is a 'private business.' So, I left! read more

My father bought a Herschede grandfather clock for my mother's birthday in 1975. I have only had it serviced at the house until one of the wires got tangled. Ye old clocks came out and took the inside of it. They said they were busy it would take about a mo. Asked me if I wanted to sell I said no. They said I had a Maserati of clocks. time goes by I keep asking when my clock will be ready. Finally I go in in person. I see my clock on the counter with the exact same damage. The owner says no that is someone's else's clock and precedes to give me a hug and says your clock will be ready next week. Well they deliver the clock and install from the front which they had to take out from the back. I am so happy I didn't realize it was not my clock right away. It wasn't as loud or clear sounding. They came out and adjusted the sound. Still not the same. I believe with all my heart they sold my clock and gave me a copy. Not a good one and charged me 2120.00 to make matters worse. They are crooks. Oh the owner before delivery also asked me if I wanted to "make sure it really was my clock". Why? Every time I hear this clock it makes me so sad that there are people like that. I was the keeper of the clock my dad worked so hard to buy. Heartbreaking. Do not trust them. read more

Waited 15 minutes in line to pick up a clock that was dropped off in July just for them to tell us that she didn't know if it was ready and couldn't go to check because they were busy. After I explained I was in town to help pick up for my mom who was recovering from surgery and this was a chance to pick it up she had no empathy and still wouldn't go even check to see what the status was with only two people waiting behind us. She even had my moms name listed wrong and when she tried to address her I just said her name was something different and she looked at me as if I was crazy. Apparently even after having two clocks repaired there we aren't worth looking into. We won't return, and hope that you can find someone else to give your business to because they don't want to offer help. read more

Customer service was TERRIBLE. If you want to be spoken to disrespectfully, give them a visit.

This is the cheapest place I found to remove links from my watch. It was only $10 and it was done in a few minutes. They also offer Rolex repair which is good to know. The man behind the counter was very polite and honest which I really appreciated. This place is covered with clocks and watches, and the ticking was insane, kind of like a bad acid trip. I seriously love this place, and I will keep going back when I need a watch fitted or repaired. read more

Ye Olde Clock Shoppe - Watch Repair Near Me - Tucson, Arizona

I brought a wristwatch in for a case screw replacement. I had lost the tiny screw while changing the battery. The employee found a screw that matched and I was charged a bargain price. Also, I bought an inexpensive The Simpson's wristwatch there that is very nice. Very nice employees. Thank you very much! I'll be back again. read more

Good service, knowledgeable staff I left my Rolex with them for service. I was impressed with the service of the watch and the final result. The staff was friendly and I enjoyed the experience. I do think they could do a little more in the way of backing their work in writing. I was a bit shocked that all I received with my watch upon return was a receipt, and the receipt mentions nothing of the service performed, nor does it even say the name of their business on it. It's probably not a big deal, I guess I expected a statement of the work and details about the warranty they say is provided. I would recommend them to anyone! read more

I dropped off a watch at least a year ago and never get a call back. I have called and dropped in numerous times and they are always closed. I would not recommending dropping anything off there. read more

I can't say enough about the Ye Olde Clock Shoppe. The ladies who own the shop couldn't have been nicer, more helpful and provided me with fast, competent workmanship. When I brought in my Oakley Blade II watch I was doubtful they could even repair the damaged band. Since the watch was circa early 2000's, with a proprietary silicon band, without any chance of a band replacement, they were my only hope in salvaging my coolest and all time favorite watch. Not only did they diagnose the problem,return to it me the following day, they also only charged me a fraction of what I would have been charged elsewhere. Kudos ladies! You guys are awesome! read more

Bought a watch battery several weeks ago here. Saw watch was losing time. Took watch back with receipt. Was told there's probably something wrong with my watch and wouldn't replace battery at no charge. I told them they did an expensive update on this watch a year ago. They said I would have to pay if I wanted another battery. I took the watch to Batteries Plus on 1st and Wetmore. They replaced battery and it's kept perfect time since. I would never go back to this Clock Shoppe. They are unfriendly and have signs all over the place telling you how restrictive they are. I like to give local businesses my business but not when the service is so poor. Don't go to this place read more

My second experience with this establishment trying to get a simple watch battery replaced. Waited in line way too long and was completely ignored until some guy yelled to me that he'll get to me when they can. There were 4-5 people behind the counter and I was one of three customers. This exact situation took place at their old location across the parking lot but thought they'd improve things after their move....nope! I'll never go back and definitely wouldn't recommend. read more

I highly recommend this shop! From customer service, professionalism, integrity to friendly people, they are awesome. I was searching for a place where I could get a battery replaced on my Tissot wrist watch and found Ye Olde Clock. Some places charge $25 plus to change a battery for a watch. And many times you have to wait hours to get your watch back, or the next day. They were true to their awesome advertised price of $10 to replace a battery and I was in and out in 30 minutes. Really nice, honest people. And I have to mention that the very nice lady went above and beyond. She cleaned up the watch and got all the dust and particles in the back of the watch that is visible, but impossible to reach without taking the watch apart. It looked better than when I brought it in. As long as I am in Tucson I'll go to this shop. read more

OMG What a place !! Little Miss Stacey helped fit up my watch in just a few minutes. Figures, I also found some great jewelry for my daughter. Love the mom/pop feel to this true Tucson best kept secret. read more