Per the Tech at Precision, Level's are not always accurate and Laser's are gospel. Not sure of this company's integrity: Are they trying to take advantage of the elderly, collecting $200.00 each visit or soliciting work for their friends. From the very first scheduled templet appointment when my cabinets didn't pass the laser test I was told that they had a friend that could come and re-install the cabinets and they would be perfectly level. When booking the third appointment was asked again if I had contacted their friends to re-install cabinets. I replied that my contractor did level them to his laser marks and I was not going to pay someone else. When the last person came out it was someone new, and again did not pass the laser test. He put is level on cabinets at several locations and each time they were level. He then quietly picked up his level and took it back to truck. When he returned, I stated that the level's, his and my contractor's were showing level, that is when I was told the levels are not always accurate and the laser's is gospel. I asked him why his laser is showing different than the tech before, and he did not know. I then asked him when the last time his laser was calibrated. he answered with I don't need to take this and walked out. As my contractor stated what was that? You just asked a simple question. Well, I was able to get a refund from Home Depot. My contractor asked if I would like him to reach out to the company he used often. They contacted me and a tech was at my place 2 days later, templet the counter's and they were installed 2 weeks later, they are beautiful. I delt with Precision for over 2 months and the best day of this project is when I got rid of Precision Countertops. read more

Ordered Solid Countertop from Precision Countertop via Home Depot and the experiences was awful from ordering, then being told i needed to pay extra for seam matching and undermount sink, and scheduling that took 3+ months, then when they seamed the product at factory it was mismatched color along the seamed and I was told the product only comes in 30 inch sections, so they matched the whole bar area darker then the rest of the countertops. They will not fix it and told me too bad. Bad business and horrible experience. Never happen again! read more

I am so happy for my countertops and the great job they all did. From the measuring to the installation. Great communication. We weren't on a timeline, In fact we had to postpone them 2 times. They are beautiful. read more

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We originally ordered granite countertops at Home Depot and then switched to Quartz. Despite our waffling we had no problems and the finished product is beautiful. Great customer service and highly skilled contractors at both templating and installation. I have read varying reviews, but in our case - we expected excellent service, product and workmanship and that's exactly what we got. Thank you Home Depot and Precision Countertops! read more

Horrible experience when it comes to backsplash. Missed work 4 times for 4 appointments and still no backsplash. Cancelled and requested refund. I will find a contractor that provides actual customer service and cares for their paying clients. read more

I order a countertop from precision countertop via homedepot. They schedule a measure appointment 2 week after. I stay in my conda from 10:00am to 1:30 pm, arrival window. Nobody comes. I called back, and representative told my, their guy came and can't enter conda building due to code lock, and can me, but no one answer, then go away. But I stay in home, and never got a call. Ok, let's reschedule. And they want charge me $150 for appointment! read more

Update: Precision countertops changed my arrival time to 8-11am after I complained through BBB, HOWEVER, they did not show up during this window and did not call to tell me anything. When I called, they said they couldn't get ahold of the installer to even give me an ETA on when they would arrive. I took off the morning for this and have to work in the afternoon but apparently they don't care. I spent $7000 with this company to get treated like a piece of crap. They don't care about their customer's time or their commitments. This has been the most stressful and aggravating customer service experience I have ever had. DO NOT trust them if you want to stay sane. read more

We ordered our counters through Home Depot. We were assigned To Precision Countertops and after reading Yelp reviews I was definitely worried. We planned to call HD and ask for a new contractor, but first I reached out to my town's facebook community page - the reviews from my neighbors were completely opposite of the Yelp reviews. We decided to stick with them and hope for the best. The only slight issue was that the guy doing the measurements was running a couple hours late. I was home painting all day, so it wasn't a huge deal and both the employee doing the measurements and the company themselves kept me up to date on timing throughout the morning. It was about a month from the day of order at Home Depot to installation. Everyone involved kept us up to date and advised on what to expect with emails and phone calls. We are pleased with the new counters & would recommend them in the future. I will update with a photo once we finish the rest of the work in the kitchen. read more

My wife asked for a place to fold clothes in our laundry room. I built a cabinet next to the washer & dryer and installed a plywood slab (92 inches by 29 inches) on top. Then we hired Precision Countertops Inc. to install a HI-MACS (like Corian) top on top of the plywood. Looks great. It was a three step process: (1) salesman came to show products and give us a quote, (2) tradesman came to measure the top exactly and, (3) installers came to put in the new counter. All were friendly professional and wanted the job done right. Very pleased with the whole process and end result. read more

Home Depot had my back and resolved this issue completely although I don't think Precision was held accountable. My advice, have several people there during the install to witness any issues that may arise. read more

We just finished our countertop project. Main impression- workers who did the installation did not care at all about anything around them. We just changed all our appliances- dishwasher got scratched, range got cracked. While installing the sink- they cracked our cabinet with big screw. Another cabinet got bumped and now has a hole. Guy who was managing the project- seems like blocked our number ( can not call or send him message any more). People we're supposed to come to fix cracked cabinet- didn't show up. We placed the order from HomeDepo. We were not sure who does the countertops. Next time we will research better. read more

Wow. Unpleasant experience here just getting an estimate. Somebody...ANYBODY.... else will have my business.

My experience was completely different than the reviews describing major issues. I ordered through HD, and the only communications issues I had were with HD's personnel missing paperwork and passing incorrect information. Precision Countertops were accessible when I called, my project manager was good, appointments were kept on time and the granite looks pretty darned good. When a piece of stone was broken accidentally before installation they cut another piece and returned to install it. The granite matches, the seams are good, the sinks fit, and the holes for faucet installation are accurate. The only thing I can suggest regarding the wide disparity between some of others' experiences, is that not all the crews may be as good as the one I had. My team was fast and did a great job. read more

IF YOU COME IN CONTACT WITH PRECISION COUNTERTOPS, RUN AWAY!!! Please read our saga. 1) April 21, 2021-We purchased countertops through Home Depot from Precision Countertops. The cost was $2,107.31 2) May, laminate countertops were installed 3) August, Anna notices that the edge is peeling off in a few spots. Calls Precision Countertops and an inspector is sent out in a matter of days. He says that the counters will be completely removed and replaced. 4) Company calls after a long wait and wants to install October 7th. Anna is out of town. 5) October 18th, install is scheduled for this week. Anna cleans out drawers and cabinets. The appointment is canceled just before arrival. Anna puts everything back. 6) Project coordinator, Sammy calls and schedules for about two weeks later. Anna reminds her that this is basically a completed kitchen. The stovetop and sink need to be disconnected. Sammy says that it shouldn't be a problem. 7) End of October appointment. Installers miss the arrival window and call close to 5:30 p.m. saying that they will be there near 6:00 pm. Anna cancels because she doesn't want construction happening in her home until 9:00 or 10:00 at night. 8) Third attempt-middle of November appointment. Anna takes the kitchen tools out of the drawers and cabinets again. Tada! The installers arrive. They take one look at the kitchen and let the Wingates know that the work can't be completed because the electrical isn't disconnected. Anna tells them that the project coordinator knows this, and Anna expected the installers to disconnect. Installers leave. Anna must find someone to disconnect the stovetop. Anna puts the kitchen tools back in the cabinets and drawers again. 9) Fourth attempt-December 3, Anna removes kitchen tools from draws and cabinets once AGAIN. The installers come again. Lift the stovetop off. Take sink out. They lay down the new countertops and REALIZE THAT THIS SET OF PANELS IS MORE FLAWED THAT THE FIRST SET. They cannot finish the job. NO ONE, not receiving or the multiple times the installers have handled the product putting it in their vans, noticed that this product was flawed and even had a chunk out of it!!! As he is leaving, Dave the installer asks who is doing the plumbing? Anna said to my understanding he is. Dave gives Anna a deer and the headlights look. He tells her that installers can't connect the plumbing. However, the company does have a plumber they contract with. AGAIN, all the contact with this company that has occurred, and no one tells the customer this news. After the installers leave the Wingates notice that the kitchen wall was gauged about four inches long from this attempted install. 10) Anna calls Sammy the project coordinator and asked that someone in management call her on the 3rd. She hasn't heard from anyone yet The countertops were sitting unattached, and duct-taped together on the cabinets. The Wingate's had no sink, dishwasher, or stovetop attached. 11) On Dec 7th, Sammy calls and says that Precision Countertops will be out to finish the counters on the 14th. That was ten days without a kitchen at Christmas time. Anna couldn't decorate the house because the tools that should be in her kitchen drawers are all over her dining and kitchen tables. So, Anna called Home Depot and file a complaint. Home Depot said that someone in leadership would call her back within two days. No one called. 12) Precision Countertops come back to install the countertops. The quality of the second install is worse than the first. There are cracks in the seams where the countertops panels meet. Anna can put a fingernail between the edge and the top. The edges not are glued well and are going to come off again. The installers never attached the dishwasher to the counter. It sits under the counter and rocks back and forth. The four-inch gash in the wall was never repaired. 13) On the 15th Anna calls Home Depot again. She falls apart and cries. She tells them that she wants her money back so she can hire a company she trusts to fix this mess. She is told once again someone will call her in two days. No one calls 14) On December 20th she calls Home Depot again. She is told that someone will call her within the hour. No one calls. That never happened either. The Wingate's are filing with Washington State Attorney General. Here's the link to file your complaint. https://fortress.wa.gov/atg/formhandler/ago/ComplaintForm.aspx read more

I would not recommend this company for your countertops. Unfortunately, we are assigned to them through Home Depot and cannot do anything about it. The reps on the phone are not friendly and it is extremely difficult to schedule an appointment with them. They are not flexible, which makes it difficult and a hardship for people with full time jobs. They are also not available on Saturdays to do the measurements and fitting. The worst of all is that you cannot get in touch directly with anybody who does the schedule. They assign their appointment via messaging. If the time they schedule you does not work for you, you will have to keep calling them, and they will not schedule you on the phone, but keep passing messages back and forth. I still have not been able to schedule the measurement appointment as there is nobody who could directly help me on the phone. We will have to go to Home Depot to complain, but feel totally stuck. read more

Don't make the mistake of using precision for your countertops. We purchased our granite kitchen countertops from Home Depot. They assured us the installer was one of the best. Why else would a big company like Home Depot use them? This is the furthest thing from the truth. I won't take up your time with all the details. Just don't use them . We still don't have our countertops! And the sad thing is you pay upfront! You have zero leverage to make them deliver a nice product. Or even finish. Also good luck getting Home Depot to help. They've great when taking your money. But won't even call us back now ! read more

So far I have to rate them a 1 star, hopefully that will change, first appointment between 1-4 no one shows up I call the office and left a message with no return call, then i get a call at 5:15 call from the template person telling me they are running a little late and they would have to reschedule, I would imagine that should of been done before 4, but the next day they called to reschedule so am hopeful someone shows, if you read the contract they will bill you a service charge if you are not there, but what do you get if you take time off and they do not show? another day to take off work! read more

Absolutely horrendous. Do not get your countertops done by them unless you want bad customer service, damage to your walls (they claim isn't their responsibility) appointment mix-ups, and just general unfriendly correspondence and unprofessionalism. Your countertops will take approximately four months from the time you pay for them to install too. They do nothing to make up for all of their errors. It's so disappointing. I went through Home Depot and was assigned to Precision Countertops. Their name is a joke!!! read more

Michelle helped me find a high quality countertop at an affordable price. Alayna was great at scheduling the installation and the installers were fast, clean and did a wonderful job. I will definitely use them for my next project. read more

Precision Countertops - Bathroom Hi macs countertop installation - Countertop Installation Near Me - Kent, Washington

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Contractor came to our property at 8am. I live on a large property with my son in a separate home. When I asked who he was he was very rude and refused to answer me. I asked for a card and he told me he didn't have one. Mind you, I'm a older woman and having a stranger just show up on your property and refuse to identify was a bit sketchy to say the least. A simple explanation would have sufficed. Unbelievable. read more

I couldn't be more pleased with the quality of the work Precision Countertops did with the installation of my quartz countertops. I was leery since we purchased the quartz through Home Depot and Precision is who they contract with so that's who we got. I usually like to do a lot research before I chose contractors. Well there was no need to worry. The quartz is perfect, the installers were true craftsmen and the obviously take a lot of pride in their work. Troy was who coordinated our whole project and he kept me updated often, responded quickly to any calls or emails I sent, and was also a true professional who conveyed that he really cared about my satisfaction. Don't think twice, use these guys. PS; I am super picky and have done professional design work for clients myself. I'll definitely use Precision again. read more

Run away from this company! Customer service nightmare!!!! This is without a doubt the worst company that I have ever worked with bar none. Summary of my experience is as follows: Countertops were templated on July 20th. Final installation was September 13th. 56 days from templating to final install. This doesn't even count waiting in the que for my template date to be set! The nearly two month wait for install doesn't even begin to describe my frustration with this company. 1.) After templating my order on July 20th, I was told to expect a 2-3 week until install. I called Precision (Brittany Rowe Project Leader) 3 weeks after templating and was told that my order had been misplaced and was yet to be cut! I called back the next day asking for an update and was told the same thing. They still had not entered my order. 2.) I finally got an install date of September 2nd. When they attempted to install, they had incorrectly cut/templated my order! The counter tops were too short. The installers we kind and told me that they would be sure to fix it ASAP. I did not receive a follow-up call or any sort of apology from precision that day. I had to call the next day and talk to Brittany who told me that she would need to push the install out another month or so because they were already booked with other installs and cutting appointments. They literally made no exceptions about fixing my order and sent me to the back of the line. 3. After many aggravating phone calls with Brittany, I was finally bumped up to an install date of September 13th. *the guys who installed and templated were nice to work with. This was the only bright spot about this otherwise terrible company. read more

Complete lack of communication skills if Home Depot had not sent my business to them they would never have been accepted

We ordered a solid surface countertop install from Home Depot and Precision is their preferred provider. They showed up when they said they would for measurements and set the install date for May 13 & 14 "between noon and 3:30". 2:30 on the 13th we get a call from someone named Ken who "was asked to call and give us the bad news that our install had been cancelled." No matter what else I asked him, he didn't have anything additional information. So I called HD and spoke to the manager. He said he'd make some calls and get back to us. Never heard from him either. Finally called the person who was our Project Coordinator only to find out she had been replaced by Ken of the I don't have any other information. Sally was able to confirm that our new install date was May 18 & 19. Miraculously they showed up. Not surprising, they can't do the install because, someone didn't measure right and they can't connect the counter (see the attached picture). These people are a disaster waiting to happen in your home. Do not walk, run away from anyone telling you to work with these horrible people. They didn't even call their own plumber to let him know! I had to tell him when he called to see if he should show up to reinstall the kitchen faucet! read more

Precision Countertops - Nice measurement job Precision Countertops! - Countertop Installation Near Me - Kent, Washington

Very happy with my new quartz countertops! The process was well organized and the communication was excellent. Very positive experience!

In hindsight, with its usual clarity, I can see that the issues with the countertops that I had installed via a special at Home Depot, who then connected us to Precision Countertops, was flawed from the beginning. The biggest issues came as son as I made the first phone call, as instructed by Home Depot, to Precision. First, I was told that the price quoted by Home Depot might not really exist. When I told the person on the phone that I had just come from Home Depot and the price still existed, he hemmed and hawed and so I took pictures that I showed to the first guy who came out to take the initial measurements. That guy checked the photos, noted that there were just four color choices at that price, which was fine with me as I liked 2 of them. He took measurements and left. I had to wait a month to save up the rest of the money for the project. When I called the second time, I could not get through to the main number for the company (which appears to be in Oregon), so I called the first guy who had come out to do the measurements. He directed me to go back to Home Depot, which I did. We had to wait 45 minutes while the only person available to even talk with us at all, went over someone else's project. That was fine but making appointments would have been a better use of our time, and his. I was instructed to pay for the project at that point. I received a 10% discount, which I had been told by the first person I talked with on the phone, was unavailable. I appreciated the discount. I assumed (silly me!) that that same guy who had done the first measurements would also do the "hard template" measurements". Nope! But I am getting ahead of myself. Before the "hard template" appointment could be made, I had to talk with someone at Precision. I tried for almost a week to get through. I was told over and over that "no one can answer your call" and to leave a message. The message was never returned. I also found out through experience with this company, that if they ever DID call, I had to be available at that magic moment, or I would once again be placed in the twilight zone of leaving messages that would never be returned. So once I finally found a different phone number for the company and actually spoke with someone, a second set of guys came out to do the hard template. This was another frustration for me, as the company would give a time "window" that could be anywhere from 2 - 4 hours beyond the initial time. Which literally trapped me at home. The second set of guys took their measurements, which, thankfully, matched the first guy's measurements. I had also made it very clear at Home Depot when I paid, that if the measurements did not match up I was not in a position to pay any more. The next hurdle was actually scheduling the installation. Once again, I was not near the phone for the "magic moment" when Precision called, so I had to play phone tag until finally the connection was made. I received a confirmation e-mail 2 days before the first date for the installation. I confirmed, and arranged my schedule around the day of installation. The following day, though, I received another call from Precision. Oops! Somehow the backsplash for my counters had not arrived. Wouldn't they have known that when they sent the confirmation?? As per this pattern, I once again was not near the phone when that call came through. I was actually moving all the stuff that needed to be moved so that the project could be completed. I spen the rest of the day calling every hour or two for clarification. I also sent one e-mail to the project manager, Kambra, that contained questions. At one point I begged them to return my call so I would know what to do. I also reminded them that this was a time-sensitive issue. I just kept getting the "no one can answer your call" message. My e-mail was also never answered. So, the following week was when the phone call said the installation could happen. I received another confirmation, two days before installation. I confirmed it once again and added a note asking that no more last-minute changes be made. The day of the installation, a third set of people showed up. They did not know me or my project. They were not too far past their start time, just two hours instead of the maximum. They spoke Russian so when I heard one yelling at the other, I had no idea what the issues were. The counters looked fine, so I signed off on them. But discovered a disgusting mess in my toilet--one of the bouts of yelling included a lot of flushing of the toilet, but I was not alerted to any issue. My husband also discovered that he has to do major work on the sink as the installers crushed the tracks that the sink goes on. They also slightly pulled out the dishwasher, so that we have now to level it again. This, according to Precision, who called this morning, is "to be expected" when "this type of work" is done. I tried to ask why it is acceptable to have no accountability and no customer read more

I wish I could give negative stars for this business! First, the scheduling. They will call and ask for good dates to come out, then they will let you know 24-48 hours ahead of time when they will come. When I spoke to my project manager (Misti) and asked for them to come at a different time, her reply was "that's not how this works." It took several calls, but finally management put a note in my file to schedule during a time that works with me. Still, it has been like pulling teeth to get them to work with my schedule. Like most other folks, this was a purchase through Home Depot. It has been nightmarish. First, their templator measured wrong to the tune of about $1,050. I got a call asking for this amount and told them no way, to work it out with Home Depot (they did, which was great). Then they came out to do the install. Turned out that the two largest slabs were cut at different heights - they figured out after ripping out all of our old kitchen counters. They had also completely cut the bar wrong. They said that they would go recut them, and come back ASAP. They came back in about a week with the right counters, but had forgotten the backsplashes. Note that for this week we were left without a kitchen, water included (they had torn out the sink). Again, our project manager was completely unapologetic, with the attitude of "you want me to do what about this?" I'm currently waiting on the backsplashes, and am so completely fed up. I have come home to a razor blade on the kitchen floor, and another in the driveway. They ground glass into my carpet. They ripped up my walls. Note that they send a long document of things that they are not responsible for - which is just about every contingency. There is absolutely NO sense of ownership or workmanship. They take zero pride in the work that they do, and it shows. Our counters look good, but we have a lot of repairing to do in the kitchen. Rather than "we dented your wall, so let us make this right and fix this for you" it's "you should have known that there were dangers with counter install, so fix it yourself." Overall: STEER CLEAR. I will be asking for compensation, and without this will contemplate legal action. This was just awful. read more

- [ ] As a customer who's been burned many times by independent contractors, I thought going with Home Depot would be a safer bet. It really wasn't. The only difference was that there were multiple layers of people that I could call at both Home Depot and precision to try to get all the problems fixed. As it was, my daughter's 11th birthday (with the whole family getting together for the first time at our house) was celebrated on a particleboard countertop with a tin camp sink because the countertop had been cut so badly that it needed to be redone. It was the subject of jokes at the party. That was embarrassing, but I don't feel like I should've been the one to be embarrassed. My complaints follow. - [ ] First, when Precision sends a template for approval, that should be the product that they provide. If the veins match in the picture the customer approves, that should be what is provided to the customer. Second, customers should never be treated as though they are lucky to get a tin camp sink, temporary plumbing and a plywood countertop while mistakes (that were not the fault of the customer) are being fixed. That is the minimum expected level of customer service. Third, a customer should never be told that "delays and mistakes are expected". That is what gives contractors a terrible name, and why homeowners hate doing home-improvement projects. professionals do not expect delays and mistakes for every job. They should be the exception, not the rule. Finally, all commitments made should be kept. If a template is provided and approved, that's a promise. If a promise is not kept, customers should be compensated for the amount of time and inconvenience created. - [ ] Ultimately, I was satisfied with the final results, but I had to fight a lot to get a quality product. I was modestly compensated for the difficulties Precision caused, but the value of my time and energy was about 8% of the total project cost (and I had to really fight for that). As a contractor, when I screw up, I'll give my clients at least 15% off because I'm a good contractor. Good contractors want to make customers happy. They care about their clients. read more

Great company. They were my Home Depot contractors and were awesome from the initial contact to set up measurement appointment to installation. Excellent customer service, kept me in the loop the entire time even when there was a slight delay in obtaining the material (we picked a popular color ). We love our countertops !! read more

Stay away. I went through Home Depot for a complete kitchen remodel and the weak link to an otherwise great experience was Precision! Wow.. from the scheduling, measuring, installation... simply disheartening. In the end we had to literally modify our backsplash plans to hide their shoddy work. Wife was very disappointed but we had no other choice. Take my advise, feel free to use Home Depot for everything EXCEPT the counters. read more

Kim at Precision Counters was amazing to work with and I would totally recommend them. Our counters are beautiful and everyone has been so great to work with. Kim has gone above and beyond with check ins and fantastic customer service. read more

No option for ZERO stars! Similar story to others posted here.... I got stuck with Precision via Home Depot. I'm now on my third try to get them to fix problems caused by their sloppy and careless measuring. Many weeks of delay in getting my kitchen completed. Obviously, whoever is running this business doesn't care about getting stuff right the first time around, nor do they care about leaving happy customers behind. Judging by all the comments here, unhappy and angry customers are the norm for Precision. Of course, the Customer Non-Service Representative assigned defends many weeks of delays by saying she's just following orders (lots of negative connotations there!), and that there's nothing she can do to actually provide Service to a Customer. read more

Pros: Big selection of exotic granite slabs. Cons: The sales people seems preoccupied with looking in the mirror to ensure their makeup is fresh. We spent an hour appointment there and they brushed us off after because they didn't have more time for us. We never received the quote through email or a follow up call. Very disappointed in the sales experience. I guess they don't need my business. read more

I placed my order for a new Silestone countertop through Home Depot and they arranged with Precision to template and install. This company seem to be weeks or a month out to schedule even for a template. My cabinets are installed and ready to go. However, Out of the 10's of calls and messages. I have only spoken with the company twice. There are always excuses why they can't get to me : - Computers are down - rep. out to lunch and will call back (didn't happen - until 10 days later) - left numerous voicemails or operator left written messages, but no one gets back to me in a reasonable time with any common business courtesy. I'm trying to work with Home Depot to get my money back and go to someone else that has better customer service ... or any service for that fact. BAD PRECISION! BAD! read more

We ordered new quartz countertops for our kitchen through Home Depot, which contracts with Precision Countertops for installation. We had some concerns due to past negative reviews. And initially there was some confusion as to how to deal with the measurer's finding that we would need a couple more square feet than was listed in the original invoice -- could the slight extra cost be added to the original purchase (pay in 24 months with no interest), would it still get the sale price (which had expired by the time the measuring result came in)? But this was soon resolved by Home Depot to our satisfaction. Everything Precision did in terms of installation was efficient, courteous and professional. Measurer, countertop installers, and plumber who connected up our new faucet, sink and garbage disposal arrived when they said they would, called ahead that day to give us a more specific time, finished in a few hours, cleaned up, and left us with a beautiful product. Total time for ripping out old countertop and backsplash, carting them away, and installing new countertop and plumbing was two successive days, and we have a kitchen that looks like new. I asked one workman about the negative Yelp reviews -- he said the company used to subcontract with other installers for locations farther away from their home base, but it didn't work out and they now send only their own people. The only minor problem was that some smudges were left on the countertop, apparently from the installers still having some glue residue on their hands after gluing together the two largest pieces of countertop (on which they produced a virtually invisible seam). An email to the company produced an almost immediate response, suggesting we try a bit of denatured alcohol to remove the smudges or they could send a repair team. The alcohol worked fine and there was no need for another visit. The installers had even taken the time to give us good information and advice about taking care of the countertop and plumbing in future. So while we did have a couple of minor frustrations along the way, this was a very positive experience for us and everything ended up beautiful in a very short time. I would recommend them. read more

If it were possible to give negative stars this company deserves them. Many times I have attempted to reach Jennifer Hill by phone. She refuses to return my call........these calls were for purchase of granite . So, they have lost my business and any future business. And, to Ms. Hill, you might want to come off your high horse, your not as special as you may think. read more

I used Precision based on buying my countertops through Home Depot. The installation crew installed a broken piece of countertop and just glued it together and installed a chipped piece that they filled with sealant. They also cut the sink incorrectly so my sink couldn't be installed by the plumber. Because of the holidays and covid my plumber couldn't come out so I had to pay a new plumber to come out. When I talked to Jessica about this she said the installer said the sink was correct and we wanted it changed for aesthetic reasons. That was not correct at all, the installer clearly made that up so he would look better - my sink was unable to be properly installed. The installers did a poor job and then tried to lie about it - I even had pictures of the poor work and plumbers notes stating the sink was unable to be installed. The majority of the caulk they installed pulled away and Home Depot said that probably happened because the pieces weren't the right size and were installed incorrectly. Jessica offered for them to come out and fix the pieces that were broken but offered no remedy or accountability for the sink issue. At that point I didn't trust this team at all. When I reached out to Jessica I never heard back from her and had to go through Home Depot for a solution. read more

Precision Countertops - Countertop Installation Near Me - Kent, Washington

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Went through Home Depot and not impressed with the staff here. Installer smoked cigarettes outside of my home near the door where I have two young kids. Plumber left a huge mess. Caulking needed to be replaced only after 3 weeks and was a huge hassle to find someone to actually help with scheduling lots of run around and excuses. Staff seems unprofessional. Would not recommend. read more

I have hired precision countertops twice to do two different houses. They do a beautiful job and are always pleasant, honest and professional. I highly recommend this company if you want beautiful professionally installed countertops. read more

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I know they're prices are cheaper but it's not worth it guys!!! Communication and responses via email and Phone take forever! EX: you will send a email with a question and will get a response 1-2 weeks later Installer dinged and took out chunks of my drywall during install and his only response was "sorry, you'll need to fix that". They only have one installer, he was late to the install appointment, he mis-measured the cut on my counter top so it had a giant hole in it. I had already waited just a little under two months to get the Materials for install. They told me I would have to wait another 6 to 8 weeks to get the piece that the installer messed up on! I ended up bringing the piece to the actual facility myself in the back of my car to see if there was something they could do on site. They did fix the counter top however you can see the imperfection if you look closely. I was told I would get a discount for the inconvenience and the blemish and I never received it. STAY FAR AWAY! All 1-2 star reviews are accurate guys. read more