Mike and Billy pumped out our septic tank this morning. Not only did they perform an excellent job…read moreof it, but Mike offered invaluable advice going forward. These guys work hard and are pleasant and professional. We will be calling Great Bear Septic again for our next scheduled clean out. Absolutely! ~J and B Maron, Carmel, NY

Couldn't be happier with the service we've been receiving from Great Bear Septic over the years…read more They are professional, take the time to answer our questions, and are unfailingly cheerful. They are a pleasure to work with. When we first purchased our home ten years ago, we had Earthcare take a look at our system. They tried to talk us into a $20,000+ replacement of our system. Something didn't seem quite right, so on the recommendation of friends, we reached out to Great Bear. Ten years later, with regular pumping from Great Bear, system still works great. In addition to all their other fine qualities, the team at Great Bear is trustworthy! Could not ask for more.

hello on saturday 7/11/26 i called cook and recieved an…read moreimmediate response regarding septic drain blockage. a short time later the tech called letting me know he was on the way to my address. his arrival time was accurate . he figured out what the issue was and went straight to work. the problem was solved and gave me a sense of great relief knowing that my poo went where it belonged. the tech was polite ,professional, and curteous , i have used cook in the past and will use them again. on monday 7/13/26 my septic tank will be pumped and empied by cook septic . bob h.

We were stuck with a full septic tank & no way to flush. Called on a sat morning & they were here…read morepumping within a couple hours. Very grateful!!! THANK YOU!

This review is based on the consultation that I was provided. We are considering repair to our…read morecurrent system. I was impressed by the consultative approach and some of the ideas that were presented to me.

After septic issues, we hired one of the bigger companies who came to evaluate the issue. After…read moreextensive digging, they insisted a new tank was required and submitted a proposal. We ended up getting other quotes and Dan came over and spent time with us going through the process and was knowledgeable and thorough. He recommended that there was no immediate urgency for installing a new tank. Dan gave us a better quote, and when the spring comes, we are going to hire HIM to do the work.

Septic went down on Sunday and regular Septic service advised me that they could be there by…read moreThursday. Called this company and they called right back, were there next morning, figured out the problem and I was back in business that afternoon. Very professional, explained what was necessary with associated costs and repaired it. Highly recommend

Just finished my job... quick, professional... answered all my questions ( and then some) and left…read moremy yard looking better than before their work!!! New field in place!

The team leader Jim showed up with a big and I spoke to like she was a six-year-old child is…read morevery knowledgeable. The work performance was horrible. then the other team leader Brian showed up, smelling like alcohol.

From the owner: Our professional and trustworthy crew is experienced with an extensive list of services including,…read morebut limited to: Commercial Development and Excavation Commercial Paving Services Construction Site Development Drainage Excavating/Sewer/Water Mains Hardscape Design & Installation Hydroseeding Service Landscape Design and Construction Masonry Design and Installation New Septic System Installation Property Development Residential Construction & Developments Retaining Wall Install

Very professional They arrived on time,…read moreVery knowledgeable on septic systems, Explained everything in detail, Clean an efficient, A little pricey but definitely worth it Highly recommend

Britney in the office is incredibly sweet and helpful, and the tech who came out and helped us…read more(Mark), was very friendly. We had a septic/main line clog emergency, and they got someone out here the same day. They gave us a broad timeframe, and they also sent a text when they were on their way, which we appreciated. Long story short, they get the job done, and we feel they charge a fair price. We'll be using them again!

If you're looking for a plumber who truly cares, Joe's your guy. He recently helped us with a water…read moreline to our water softener came loose. He showed up promptly and reattached the line, restoring water service. His conscientious approach meant he won't stop until you're completely satisfied. He's a true problem-solver, adept at finding creative solutions for even the trickiest plumbing issues. He was punctual, kept the workspace clean, and took the time to explain the fix. And the best part? You get all this top-notch service at very reasonable rates. Joe is officially our go-to plumber!

Beware of JSP Sewer and Drain / Joe When he realized he…read morewasn't going to be hired because his prices were way too high, he tried to extort money through intimidation. He even filed a complaint with a government agency out of spite, and then began harassing tenants on the property to the point where the police had to be called to trespass him. We later received a call from the Health Department, but since we had already hired a real licensed professional, they confirmed everything was fine. This behavior is predatory, unprofessional, and a major red flag. Homeowners should think twice before dealing with him. ALL TEXT PROOFS ARE SAVED IF ANY ONE WOULD LIKE TO SEE.

I initially contacted Tyndall Septic Services in Brewster, NY since they had good reviews on the…read moreinternet but they were backed up for 2 months. So I contacted Eastern States Septic Co in regards to my sewer system not working. They were available. (Maybe this was a sign from above.) They had serviced my sewer system four months ago to fix a float switch and reset alarm ($150 charge) and empty the tank ($325 charge) - $510 bill with tax. I spoke to Ritchie and was disappointed that I needed his service again. Since he did not like my attitude, he hung up on me. I called him back since I needed some body and they were local. He knew very little about the system even though he had serviced it four months ago. So I found the invoice of the plumber who installed the pump 14 months ago and told him that a Liberty 50E pump was installed. He said that these are pumps sold at the Home Depot stores and any respectable plumber would not have installed such a pump. In the meantime, he only installs Goulds pumps which he claims are much better. Curious, I decided to investigate this Liberty pump. I called Best Plumbing in Westchester County. They only sell Zoeller and Liberty pumps to plumbers and Liberty is a popular brand with them. I emailed another plumbing distributor. They sell Goulds and Liberty pumps. They claim that they are both made in the USA and are both good but the Liberty is less expensive. Finally, at the link below, Liberty is listed as a top rated pump. In conclusion, I feel that Eastern States Septic just wants to sell a more expensive pump to make more money. https://www.sumppumpsdirect.com/stories/726-Top-Rated-and-Best-Selling-Sewage-Pumps.html Ritchie finally agreed to service my sewer system. He pumped out the tank for a $325 charge and found that the pump was disconnected from the outtake pipe. He charged $150 to reconnect it which I thought was expensive. I asked him if the plumber who initially installed it did not connect it correctly. He never answered me. I also asked him if the tank could have been emptied by connecting a pump to the outtake pipe, thus saving $325. He never answered me. I called a local plumber after their work was completed and he stated that he would have put a pump into the tank and connected a hose to the outlet pipe in order to empty the tank thus saving me a $325 charge. In conclusion, Eastern State Septic completed the job (time will how well they completed their work) but both jobs could have been done for at least $650 less ($325 charge to empty the tank.) In conclusion, they are not looking out for the best interest of their customer. Their interest is to maximize revenue for their firm at the expense of the customer. By the way, I found the Westchester County Licensed Septic Collectors list after their work was completed. It seems that there are several options. https://health.westchestergov.com/images/stories/realty/septic/SepticContractorsDec2018.pdf https://health.westchestergov.com/images/stories/realty/septic/SepticCollectorsDec2018.pdf

I've been using this company for 10+ years to pump my septic and have always had excellent service…read more Richie is a great guy and I enjoy all the poo-poo puns we exchange when he comes around. I don't quite understand the negative review above, sounds like the guy was more concerned with saving every possible penny than getting reliable service, which Richie provides. No BS!