Our experience with RV Revivals left us extremely disappointed, particularly with how additional…read morework and pricing were handled.
We brought our 2019 Hymer Aktiv Class B RV to RV Revivals in March 2026. We signed their service agreement, which listed a specific scope of work. During the project, we did agree to additional work on the pop-top struts, awning, and detailing. I want to be clear about that because our complaint is not that we never authorized those items to be worked on.
The problem is that we were never given the prices for that additional work or a revised total to approve before the work was performed.
This is particularly concerning because RV Revivals' own contract says that additional work beyond the original scope is to be handled through a written amendment stating the cost. Their change-order provision also says verbally discussed additions must be confirmed in writing with agreement regarding both the changes and the costs to be paid. We never received a priced change order or revised estimate to approve.
The final work report showed 33.78 hours of labor totaling $4,413, plus $372 in materials. After our $500 deposit and a $300 detailing adjustment, the report showed a balance of $3,985.
The detailing was one of our biggest surprises. This is a small Class B camper van with approximately 100 square feet of interior space, and it was already a clean RV. Their work report documents 15.08 hours and $1,508 in cleaning/detailing-related labor over three days before the $300 detailing adjustment. The report includes clearing out the RV, interior detailing, cleaning the awning, exterior detailing, ceramic spray polish, and applying 303 protectant. We agreed to detailing, but nobody told us beforehand that they planned to spend roughly 15 labor hours on it or that the related labor would reach approximately $1,500. Had we been given that price beforehand, we could have decided whether we wanted to spend that amount detailing a small Class B RV.
We also had a problem with the chassis battery they installed. Our Hymer previously had an AGM battery. RV Revivals' work report shows that they tested the existing battery, determined it needed replacement, and installed a replacement chassis battery. Their report lists the replacement battery at $140. However, the replacement they installed was not an AGM battery. It failed less than six months later and had to be replaced again. When the failed battery was removed, we could not find a model or serial number marked on it, which made identifying exactly what had been installed difficult.
What makes this experience especially frustrating is that the shop wrote the contract requiring additional work and costs to be documented, yet that process was not followed in our case. Agreeing that something can be repaired or detailed is very different from being given the price and having the opportunity to decide whether to proceed at that price.
We are pursuing our concerns through the California Bureau of Automotive Repair so the estimate, authorization, change-order, invoicing, and repair issues can be reviewed.
Based on our experience, I strongly recommend that anyone using RV Revivals insist on a written price for every item, including every change or addition, and an updated total before authorizing the shop to proceed.