This review is for my Mom in Olympia she doesn't have yelp:…read more I am very impressed with this company. I like to support family owned businesses. The two sons came out and were professional but at the same time friendly. They explained everything they did.They put a stopper that I can remove on my sink so it can drain better and also fixed the toilet tank that was shaky. I would highly recommend them to family and friends. Thank you!

We have used these guys twice now. First time was two years ago to replace all of the toilets in…read moreour house and the second time was last week to replace the hot water tank. Both times they came in under bids from other local companies and they were friendly, on time and did great work. They are forever our go to for any future plumbing needs.

I recently hired this plumbing company, and unfortunately, my experience was extremely…read moredisappointing. Amanda quoted me $100/hour for labor, along with a travel fee since my home is 31 minutes from their office. She also mentioned that the plumber might bring an apprentice, but assured me there would be no additional charge for that--only to later deny this claim. If the owner (Greg?) records phone calls, I highly recommend he reviews them. On the day of the service, the lead plumber, Gary, and his apprentice, Jeff, arrived at 9:37 am and finished the work by 11:20 am--under two hours. Afterward, they spent 20 minutes preparing the bill, which totaled a staggering $814. The breakdown was confusing and did not align with the original quote. It included a $150 travel fee, $200 for Gary's labor, inflated charges for materials ($133 + $25), and a surprise $125 fee for the apprentice, directly contradicting Amanda's assurance that there would be no extra charge. Even with the unexpected apprentice fee, the total should have been about $687, including tax. I pointed out the discrepancies to Gary, especially regarding the apprentice charge and the inflated total. However, Gary refused to listen and became increasingly aggressive. When I contacted Amanda for clarification, she denied her previous statements and insisted the apprentice rate was $50/hour (which also contradicts the $125 charge on the bill). In an attempt to resolve the situation, I offered to pay $100 extra just to settle the matter, but Gary insisted he had undercharged me and claimed he should bill me for 2.5 hours instead (including his time spent preparing the bill, and rounding up!). He threatened to undo the work unless I paid on the spot. When I called Amanda again, the situation escalated, and I had to contact 911. Gary then threatened to put a lien on my property, at which point I told him I was prepared to take the matter to court. Only after this confrontation did Gary agree to settle the bill for $645--still about $100 more than what I should have paid. I suspect the issue stemmed from Amanda's rough estimate of $1,245 for the job, which may have been passed on to Gary despite our agreement on an hourly rate. It appeared as though Gary was fixated on meeting that higher estimate (I suspect he might be working on commission). As a minority, I also sensed there might have been some bias involved. Gary seemed to think the threat of legal action would pressure me into submission. (To be clear, most people in this community have been welcoming and kind, so this was an isolated experience.) A final comment.. the "head plumber" Gary had a consistently negative attitude throughout the entire job. He wore a sour expression, as though I was inconveniencing him by simply being a customer. His demeanor was unprofessional, and he appeared to fix the problems begrudgingly as I pointed them out. I have seen reviews describing him as helpful, so it is possible he was having a bad day, but that is no excuse to bring such negativity into a customer interaction.

Consumer beware. I had a pipe bust due to cold weather. I was in emergency and trying to find…read moreanyone who can get to my place and repair. I did contact Plumb Line and they were friendly. It was end of day Friday and they couldn't see me until Monday afternoon. I had other calls out and one responded that could be to my place Saturday morning. I had them stop by and they fixed the issue. I called Plumb Line that Monday morning to cancel our appointment since it had already been resolved and they stated that they were still going to charge me $145 dollars regardless to cancel the appointment. They were closed over the weekend and had no other opportunity to talk to anyone to cancel. I'm sure they're great at repairs but the billing side for a cancellation is uncalled for. Just be certain you want to use them or you could receive a substantial fee for cancellation.

West Coast Plumbing, Pumps, & Filtration did an excellent job for us. The plumber they sent, a Mr…read more Breuer, was knowledgeable, helpful, and efficient. I highly recommend this company and Mr. Breuer.

I had the company out not once but twice and they failed to properly diagnose the problem at fix…read morethe issue. They just started replacing parts and then $3400 later I still had no water. It has been a nightmare and of course they didn't want to take any accountability or responsibility for their actions when I called the owner. They are crooks with no morals!!! Steer clear of them would be my advice!!!

Literally one of the best plumbing businesses around. My craftsman home is over 110 years old, I…read morecould not find a honest or trustworthy plumber in Grays Harbor to fix an old bathroom tub faucet. They fixed my bad faucet and for an amazing price compared to others that tried to cash in on my misfortune. Thanks again Barbos Plumbing will do business again!

Very responsive and considerate. Worked with us on prioritizing repairs. Would highly recommend.read more

Be careful with this plumber if you have him come and do any work at your house he will take…read moreadvantage of you, if it's a small job that will not pay much be careful because he will look for something that he can charge you for on top of what you asked for. Keep an eye on him at all times when he's at your house Make sure he doesn't charge you for anything extra I would never use this plumber ever again.

I needed a kohler toilet tank rebuilt and Mike came out gave me A bid and then came back repaired…read moreit for us.He did an excellent job,made sure everything worked properly and did not leak. He has done alot of work for me here in the last 4 years and it all has been excellent.Very professional on every job he has done.He has done it right the first time and we have been very happy with his work. Any other plumbing problems I ever have I won't hesitate to call APD Plumbing.

My sump pump failed during the recent heavy rain event. I was not aware of the standing water in…read morethe basement until the weekend--when the water heater failed due to the flooding. I called a couple of plumbers that were 24-7. Bryan at Legacy returned my call (the only one) within the hour and was able to find time to look at the situation and advise me--no charge. He couldn't get to the job soon enough (good plumbers are very busy these days), but looked at and approved the drain work of my handyman friend and suggested that if my friend could do the work sooner, i should go ahead with him. I appreciate Bryan's knowledge (son of a plumber) and his empathy for the difficulty of life without hot running water...As a woman managing home maintenance, I really appreciate contractors who communicate well and don't take advantage of customers. I would definitely call Legacy again.

Horrible customer service when you call and the owner of the company in process of talking to you…read moreintentionally hangs up on you when you're trying to discuss a job that is likely 5k and have an additional job on a 5600 sq foot house... goes to show there truly is no "service" in the service industries anymore at least not with legacy plumbing!

Isaiah was a true professional and an exceptional plumber. He expertly fixed a troublesome toilet…read morein our guest bathroom that was leaking both from the wax ring under the base and from the water supply valve coming out of the wall. Isaiah has a passion for his trade and a genuine concern for his customers. He has over 20 years experience and believes in doing the job right the first time without taking easy shortcuts. On top of it all, Isaiah is honest and very reasonable in his pricing. You will not find a better plumber, and you will not regret hiring him.

Great service! They were able to fit us in last minute and showed up just an hour or two after I…read morecalled. They fixed the problem with my water in just a few minutes! Appreciative and would gladly recommend.

These guys were subcontracted for plumbing work by the general contractor I hire to remodel 2…read morebathrooms. Most of the waste/vent work they did in was not done to plumbing code (improper wet venting, back-sloped trap arms, trap arm exceeding max length/bends, improper use of short-radius elbows). These guys rely on lax inspections and uninformed customers.

Billy installed a new gas hot water heater at a great price. I would recommend BP for any of your…read moreplumbing needs!