I wish I had read more reviews before bringing my car to this shop. I came here expecting honest work and professional customer service, but I left feeling disappointed and frustrated. Before the repair, the manager was friendly and reassuring. He made me feel confident about moving forward by telling me the work would be covered by a one-year warranty. Based on that conversation, I trusted the shop and agreed to have my car repaired. The next day, I returned because I had questions about the repair and wanted clarification on the warranty I had been promised. To my surprise, the entire conversation changed. The employees acted like they had never heard about the warranty, and even the same manager who had spoken to me before said he didn't remember telling me that. It was hard to believe that a conversation from less than 24 hours earlier could suddenly be forgotten. What bothered me the most was the lack of accountability. I wasn't looking for an argument--I simply expected the shop to stand behind what I had been told. Instead, I felt like my concerns were dismissed and that no one wanted to take responsibility. When customers trust a business with something as important as their vehicle, they deserve honesty, consistency, and respect. This experience left me questioning whether I could rely on anything I was told. A good mechanic shop should communicate clearly, keep accurate records, and make sure customers leave with written documentation of warranties and repairs. I didn't receive that level of professionalism, and it completely changed my opinion of this business. If you decide to use this shop, protect yourself by getting every promise in writing before paying or leaving your vehicle. Ask for detailed invoices, warranty paperwork, and written confirmation of anything you're told. I hope my experience encourages others to be cautious and helps the shop realize that customer trust is earned through honesty and accountability, not just words. read more

The team at Precision Auto Tune is amazing to work with! They treat customers like family.

I would not recommend anyone go to precision tone East Main st Spartanburg. I was told that a Diagnostic would cost $ 71.I asked what if I pay this money and you get the diagnostic on my car.Was told" IT'S VERY RARELY DO WE EVER GET DIAGNOSTICS WRONG ".Well guess what ):THEY DID): I'LL SAY THIS AGAIN (STAY WAY).And don't tell me to call. read more

My wife took her Nissan Rogue in to the Precision Tune on East Main Street in Spartanburg SC, because of a knocking noise. I was told they recommended a Tune up. The tune up was $299, (add another $150 for spark plugs - which I would think would be changed and included in a tune up). They didn't drive the car to try and diagnose the noise or connect to a dianostic machine to see if there was a problem (later when we spoke to the customer service rep, he claims she never mentioned the knocking noise). After upselling her on all kinds of unnecessary services (such as coolant flush, engine flush - whatever that is and brake flush) - none of which had anything to do with the original reason she took the car in. They also changed the oil (which had recently been changed and did not need to be done) and replaced the synthetic blend we normally use with all synthetic - they did not even ask or give here the option for a synthetic blend. So after they racked up over $900 in charges, the car still has the knocking sound and now has an oil leak - which they say is just overflow. To help my wife with the cost, they sold her on their credit card so she can spread out payments. They seem to be very predatory on women who don't know much about cars. If my wife had simply called me and asked I would have questioned why they wanted to do many of those services when they have nothing to do with the reason she took it in. I give them a 1 star because i can't give anything lower than that. AVOID THIS PLACE. read more

I miss diagnosed my vehicle because it was skipping thinking I need a tone up and they agreed. They waited till the end of the day to call me stating it still was skipping and wanted me to pay $570. I wouldn't pay it and they decided to put my vehicle on diagnostics and found it was a GM issue. They had my only family vehicle for 15 weeks to say the part was on national backorder. I started investigating and found out they never even placed the order and was scamming my extended warranty and still charged me $570 even though they charged my extended warranty. read more

Don't care about they techs and only pay 12 dollars a hour cut corners on a lot of work and rtv everything they don't care about your business the only thing they care about to trying to make money and try and find anything and everything wrong with your car to make you pay for it would not recommend it to anyone who is working on a paycheck to paycheck life style. read more

If I could give 0 stars I would! I've been going back and forth with this company for going on 2 months about my 2013 Honda Accord stalling to start. Was told initially "it was my alternator battery was good starter was good." Well I was still having the same issues and they charged the battery for two hours so the "battery would be as strong as the new alternator." That was $1100 WASTED...yes I said $1100! I've been stranded at stores since then it shouldn't take multiple times to start the car. Now they are saying it's my key system my keys are fine checked the Honda book and here we are still with a stall while trying to start the car! I'm very disappointed in this company... and if I were you I'd stay away! read more

AVOID THIS PLACE!!!! They do not explain to you until the end of "service" what they are charging you for and don't even complete the work they bill you for. They tell you to return only to try to charge you double what a repair would cost at a reputable car repair place. Corporate is unsympathetic, antagonistic, condescending, and dismissive. Save yourself the headache of dealing with this business. There are so many bad reviews from their Facebook page and the (BBB) better business burea. STAY AWAY!!! read more

Andrew in Spartanburg Sc on north pine street is awesome. Looked out for me big time. Appreciate you. Excellent customer service

I had my 2015 Toyota Corolla tune up and my milage dropped almost 3 mpg and I first thought the computer needed time to reset 2 months and it has not recovered, so on Saturday July 30th 2022 I went to the store after 2 phone calls and no returns, the person at the desk said that they were not going to do anything about it that a tuneup could not increase or decrease my milage. I was a line Mechanic 40 years ago before college I did not want to get in a conflict with him. So now I want others to beware I am out $330 and my car gets worse milage and the performance is worse. Frank read more

Extremely friendly staff and great service. Highly recommend Precision Tune Auto Care

If you're trying to find a shop with some level of integrity, look elsewhere because this place has absolutely zero. The manager at this location (Thomas) handles business with a total disregard for professionalism and accountability. This shop turned routine maintenance into a $2000 fix and cussed me out for even trying to get them to diagnose the issue they caused. I had a company vehicle that was long overdue for maintenance, and brought it to this location for an oil change. I asked them to look everything over and please identify any other issues needing repair. They recommended an oil system cleaner. They finished the service, told me everything looked great, and sent me on my way. Less than 100 miles later, the car displayed a low oil pressure warning. I called the shop and spoke with the manager Thomas, who asked how many miles were on the vehicle. When I told him it had 150k, he replied "I never would have used that oil system cleaner on your vehicle. I have had to replace a customers motor in the past because we used the cleaner on their high mileage vehicle and it destroyed the seal on their gaskets and blew the motor." He then checked my oil, checked for leaks, drove the car around the block, and said everything was fine and the car was safe to drive. When I asked him what caused the issue he said "Its just debris in the oil from the cleaner it will clear out and be fine." Within 50 miles the warning was flashing again. I brought it back to the shop, Thomas was immediately dismissive aggravated and rude. His first greeting was "I'm busy what do you need?" I replied that I was getting the same warning on the dash. He printed out an $88 invoice for diagnosis and asked me to sign. I asked why I was being charged to diagnose an issue that was potentially caused by his shop. He got defensive and accused me of lying, stating that he didn't buy that the oil pressure warning only came on after the oil change. He snatched my keys, went into the parking lot and revved the motor for 10 minutes. After which I told him I didn't appreciate being called a liar. I told them about it being overdue and asked them to look it over on my first visit, I have no reason to lie and that I just wanted to figure out what the problem is. His response was "If you don't like it you can get the f**k out." I asked him if that's how they do business with all their customers, and he responded "It's sure the f**k is, what are you going to do about it?" I left the shop and called another location. I spoke with someone who claimed to be the regional manager and Thomas's boss. He stated that he was already aware of my vehicles issue and that he too would have been against using the oil system cleaner on my vehicle because it could cause potential damage to existing seals. I found a better local mechanic who informed me that the system cleaner the precision tune used had cleared important seals in the oil pump and had caused the pump to begin to fail. He informed me that the local precision tune shops are known for these kinds of mistakes and that they either knew or should have known that the oil pump was compromised by their work, that driving it was going to exacerbate the issue, and that this could result in catastrophic failure to the vehicle. I asked him if this was a common issue on a vehicle that is overdue for an oil change and he said "Absolutely not, until they use that system cleaner, then it's almost a guarantee." The repair cost now exceeds $2000. All because I brought the vehicle to this location for an oil change. After being cussed out by a defensive manager who TOLD me himself that he had replaced motors for the same thing in the past, I'm 100% positive his reaction was an attempt to avoid financial responsibility for damages caused by his technicians. DO NOT USE THIS SHOP. My visit will likely result in legal action. You're better off dropping your car off at the zoo and letting the monkeys have a try at changing your oil. read more

My 2017 Ford Escape was doomed until I brought it in to Precision for a diagnostic & pressure Check. Ford could not get my car in until May, which would have left me without a vehicle for my family. Precision has saved me thousands. I will be bringing my vehicles here for service from now on. read more

Precision Tune Auto saved me! I brought my son's car in for a diagnostic check when everyone else could not provide me with the answers I needed. They worked quickly and showed me what was wrong with it. The staff was so awesome, courteous and helpful that I brought my second vehicle in for a check and an oil change. I won't trust my car to just anyone, but precision tune has gained me as a customer for life. Definitely coming back for more in the future. 10 million stars! read more

We have been very pleased with this shop. The people working there are very friendly. the owner's son works on the cars and he is very attentive. Nathan, the manager, was very communicative and and accessible. We highly recommend this place. They fixed our AC unit and have done several oil changes on our cars read more

Precision Tune Auto Care - Auto Repair Near Me - Spartanburg, South Carolina

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We are from out of town. Hit something in the road and our tire was going flat. We pulled in and they replaced our tire with the spare at no charge. It was excellent service. Fast and extremely friendly. read more

Went in for a tire rotation and oil change they got me in and out quickly. They are very friendly. And you can beat the price!

The pre-purchase inspection portion and repairs went fine. Everything after that has been a nightmare. The repairs done on 30 May 2017: The manager and front desk clerk (who is not a mechanic) informed us that the smell was coming from the heater core leak and it should be repaired. That would take care of it all. The spark plugs and wires were recommended to be repaired because they said they could see arching and that you couldn't miss it. I don't know how it was missed then during the pre-purchase inspection 4 days prior. I didn't have to get it done, but they recommended that I also get my air conditioning evaporator core replaced because it may go out during the summer, but nothing was definite. They told me that since it was right next to heater core, and the 7 hours of labor was already being paid for, it would save me "a lot" in the end if it did go out. So I agreed to have them replace something that wasn't broken. After getting the car back from this time, paying $2,189.36 so far in repairs, and being told everything was fixed, the skunk smell and fog from the vents was still there, the check engine light came back on, the car wouldn't start right away when turning the key, there was a weird noise when the car would first start driving coming from the dashboard area (sounded like gears stripping), when putting the car in reverse, it would shake and idle high and low, and the air conditioning wasn't blowing cold air. They told me to bring it back in (45 minute drive for me) the next working day (2 days later) and they would take a look at it. They diagnosed the check engine light as P0420 code (catalyst below threshold), but told me that the catalytic converter was not the problem. The guy up front (who I didn't know was not a mechanic at that time) told us that we should gas up the vehicle with Ethanol free gas and that should clear up the code. The manager and the non-mechanic guy up front said that if the catalytic converter was the problem, the car would be sluggish, but that "the converter is not the problem." The noise coming from the dashboard area was diagnosed (the 1st of 3 times) as a power steering problem and said that the drive-ability of the car was not affected. I informed the manager that the noise was not there to begin with and only came about after they did the work on the evaporator and heater core. They didn't really say what they were going to do to fix it, but kept telling me that the drive-ability of the car is not affected. I got the car back from that a few days later and the A/C still wasn't fixed, the smell was still there, the car was dirty on the inside and not cleaned, the noise coming from the dashboard area was still there, and the check engine light that was cleared by them, came right back on. After calling them again, I brought the vehicle back into their shop and they proceeded to keep it there until they said it was fixed. My fiancee went back to pick up the car and when she opened the door, the door panel was broken. She went inside and told them we had the car taken there to get fixed, not get broken. They searched around to fix it and did the best they could (still not completely the way it was). The smell was still there, the A/C still wasn't working properly, the noise was still there, the car took a while to turn on, when putting the car in reverse, it would idle high and low and shake...the same issues still there. We were told by the shop manager that he would cover the repairs on the power steering area with store credit (not necessary since the issue came about after I got it back from them). After leaving it there again for them to fix, they re-diagnosed the noise from around the dashboard as the speed sensors and anti-lock brake system, not the power steering. I asked to have the District Manager contact me so I can talk to him about the issues we've been having and that since they have been having our vehicle for so long (with the same problems that we already paid for and still aren't fixed), we would like a rental or loaner vehicle from them. The shop manager told me that he contacted the District Manager and that I should be getting a call soon. That call never came until a few days later. I called multiple times during that waiting period asking for him to call me and they said he was in meetings all day and would call me at the end of the day, which he didn't. The next morning, he did, but I couldn't answer it at work and we played phone tag for a little. I sent him text messages and it took 5 days to get a response back (this will be a common theme). After that, I could not get in touch with the Shop Manager. I was still able to talk to the non-mechanic on the phone who told me the car was ready to be picked up. After going there again, the car was still...not...fixed. The exact same issues were still there. I was told that they were fixed and they had run their "tests", but clearly, there was not a test drive d read more

The employee's are very nice and treat you very well. I will tell everyone to visit them for a oil change or a repair. The manager, Tony is always helpful. read more

Excellent service- highly recommended! Tony and his crew were very attentive to my cars needs. This is the first time that I had my oil changed at this location and I will definitely be back! read more

Everything Started out great with promise of a successful complete repairs. Some of my Items were fixed, Others were partially fixed partially. Others were made worse. At one point I was told a part couldn't be acquired only to find out they didn't even try to locate one. I found it with simply one call to the local Ford dealership parts department. I was told to return the following day and they would complete my unfinished repairs. Upon Arrival I was ignored and made feel like a bothersome customer and my car wasn't even moved from it's parking spot That I parked it at 10 AM and picked up at 5 PM. I spent $2000 and still have an incomplete car. After discussing the problem with 2 family members I was told they wish I would have asked them first. One said they can't even change oil correctly. He is the Vice president of a well respected local company and if they would have done even an average job they could have received their entire fleet business. The other told me they had heard numerous feedback of their poor repairs and customer service. I was shocked to find them as a top rated yelp business which tells me they the ability to remove any negative yelp reports. My word of advise is to not pay until you test their repairs because once they get your money you become a last priority or totally rejected. I will definitely never use them again and suggest you find a truly repital place to have your vehicle repaired. read more