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    Preferred Connections

    5.0 (6 reviews)
    Closed 9:00 am - 5:00 pm

    Services - Preferred Connections

    Home theater calibration

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    Jameco Electronics

    Jameco Electronics

    (53 reviews)

    $

    Electronics and hobby stores are becoming more and more rare. It's unfair to compare with the days…read moreof Radio Shack, Circuit City or even Fry's because they just don't exist, and their demise has been for reasons most shoppers can figure out - especially whose who review places like Jameco and then say "I'll just go to Amazon next time." One less sale to a brick and mortar store. One less interaction with a human who can answer a question IRL and IRT. One missed opportunity to see and touch product for yourself. Sure you might get a sour reply. Or an agent who doesn't know a picofarad from a PC board. You might also get damaged deliveries from Amazon. Sure the return process is relatively painless, but the time spent is less productive than hammering out whatever issue it is with the store. I bought two Arduino kits from Amazon. One was damaged and couldn't be used so I searched for replacements and looked at Jameco. Their site yielded pages of replacements and alternatives. Between the selection and the descriptions, I was able to what I was looking for a a few things I didn't know I needed. Kind of like browsing at Fry's. Yes, they have minimum quantity purchases for many items. Yes, your browsing is going to be mostly online. When I went to pick up my items, the display area was basically the lobby. The person at the desk could answer some questions and "a guy in the back" could provide more detail. This is what it takes to maintain a physical retail presence for many specialty shops these days. I learned of Anchor from someone else, and I'll visit that store one day. But it's twice as far from me as Jameco, and Jameco delivered what I needed.

    The storefront is well-made and I had no issues with the purchasing process. However, they waited…read moremultiple days to ship out my order, and now it will not arrive on time. Do not rely on the online store if you need something fast.

    Best Buy - San Carlos - switch 2 launch day - long line, but efficient

    Best Buy - San Carlos

    (606 reviews)

    $$

    I just want to give a HUGE shout-out to Chris at the Best Buy in San Carlos. This was genuinely…read moresome of the best customer service I've experienced in a long time. We came in looking for a specific speaker, and Chris went to the back to try to find it. After about 10-15 minutes, I'll admit, I thought he might have forgotten about us . Chris came back with an update and explained that the speaker was available but might be in a harder-to-reach area in the back due to the construction going on. He gave us his number and told us to text him in 15-20 minutes while he went back to dig through inventory and find it. Sure enough, about 15 minutes later, Chris had found it. He noticed it was missing the power cord, so instead of simply handing it over as-is, he went and found a power cord to include with it. He then offered to keep the speaker up front with him until we came back for it. When we returned, everything was ready to go. Chris took his time showing us the speaker, explaining everything. The entire time and even after we left, I kept thinking, "They really don't make customer service like this anymore." And yes, I realize saying that makes me sound about 75 years old , but it's true. In this day and age, when someone goes this far above and beyond to help a customer, it deserves to be recognized. I really hope Chris's manager sees this review and gives him the recognition he deserves. Something tells me we weren't just lucky enough to catch Chris on a good day -- this genuinely seems like his standard for how he treats customers.

    It took almost 18 months and several service trips to discover that the original team had made…read moreseveral errors with the wiring install before the walls were closed up. I was really angry because the service teams didn't believe me at first...until one team tried switching the wiring install an illogical way (from an install perspective) and it worked. Then I happened to find pictures taken before the walls were closed to confirm the original error. Once I had visual proof, they acknowledged the error, made the repairs and gave me a small but acceptable credit. In the end, it was the third team who were the heroes.

    Preferred Connections - electronics - Updated August 2026

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