Jamie is the best! Very highly recommend and has been servicing our pool for years.read more

Like most folks that have posted reviews, Jaime is a very nice guy. I had him for over 5 years and…read moremy pool/spa was initially kept well. But over time, he stopped performing the work personally and left the work to utter bafoons. They did not replace the pump cover properly on 3 occasions which resulted in boiling water warping the inlet pvc. It cost me $298 to re-plumb the pvc. In fairness, he did offer to do the repairs himself but by that point I was just done with him. They broke the cover off of my spa drain, left my pool filthy most of the time, and left me with a 6" spot of black algae. I hired a new pool guy and my pool was cleaned well and the water is immaculate. Still treating the black algae. AVOID this company if you value your pool and equipment!

This company ROCKS! I have been using them now for more then 2 years to service my pool. Last…read moretime Alfonso was out he noticed that one of my filter grids was going out and suggested a new filter unit. He was able to replace and get the pool back it tiptop condition in one day! This company is the real deal! The price that they quoted me was way less then any other company and I can glad to support independent compines like OCLA!

I want to share a long overdue review. Our pool is very important to us as we had it built 4 years…read moreago for my daughter, who has a physical disability. We initially hired a pool guy to maintain our pool, but after a few months, the water turned green and collected algae. The previous pool guy charged us a lot of money to restore the pool to its original condition. We then found Alfonso, who assessed the water's condition and recommended an inexpensive solution that worked. Alfonso has been maintaining our pool for a few years now, and we haven't had any issues with the water since. Additionally, Alfonso has knowledge not only in maintaining pool water but also in pool equipment. When we had concerns with our pool equipment, Alfonso quickly identified the issues and provided us with cost-effective options to address them. He never tried to overcharge us for anything.

My pool heaer stopped working. I couldn't find anyone to service it. I called Jandy for a…read morereferral. They recommended Polar Pools. I called them, spoke with Duane and scheduled a service call. He came as planned. Thoroughly inspected my heater, found the problem, replaced the part (which he had on his truck) and had my pool working perfectly in 45 minutes. I CAN'T FIND ENOUGH WORDS TO SAY HOW SMOOTHLY THE WHOLE PROCESS WORKRD. I HIGHLY RECOMMENT HIS COMPANY.

I've used Duane and his techs for installation of outdated equipment for my pool over the years and…read moreI realized I never thought to leave a review for what a fantastic job they do. I had my Jandy switch in my spa go bad and he came out and quoted me a fair price and that had installed. It's been several years and it's still working great. I had my salt water pool built in 2004 so a lot of the stuff is ancient. However, Duane's knowledge on upgrading my equipment into today's standard has helped me bring my pool up to date and get better use out of it. Recently I had the old Sam lights replaced in both the spa and pool. I had him install the Pentair Intellibrite LED lights that work with the app. He also upgraded my Jandy board to the Aqualink that connects to your wifi. This way I get the best use out of the LED light features. I can also use the app for everything from anywhere. Nigel and Patrick did the install. They're great. Explained everything. Nigel spent time walking me through features and functions. Life is so much easier controlling the speed setting on my variable speed pump, and all the different one touch settings. I remember the first thing I had him come out for was fixing my backwash pipe that was leaking. He's always been great in helping provide information when I'm doing it myself. He's not always available right away, but he will get back to me. In my opinion, he's a Godsend for this type of stuff. To have someone you can trust and that knows your equipment and system and you, it's really great and gives me peace of mind. I definitely recommend Duane, his techs, Nigel and Patrick and their work. His product prices are competitive and he's fair with his labor rate. You get what you pay for. And he stands behind his work. I'm grateful to have him available because it's hard to find someone like him. Thank you Duane. Keep up the good work.

When Chris was running this service it was five stars, now some young kid named Aqil is running it…read moreand it's horrible! Paid extra to have them come an extra day and the technician somehow made my pool look green. Had never seen this guy before and when I complained they still charged me 26 dollars for one service. Way too expensive and not up to par with Tropics pool which is what it used to be:(

Was quoted an astronomical amount an told that we should drain the pool by another company. Pool…read moreDaddy to the rescue! Showed up when everyone else was booked or either closed. The pool man was very knowledgable, kind, considerate to our future pool needs. He answered all of our question and offered tips. They did not try to push additional maintenance or extra fees. To top all of this off, their price was super reasonable. A must use company! Gideon Peterson

The best pool service! Been using them for years and so happy. Way better than a big pool company,…read morewhen random issues have come up and I've reached out they always respond quickly. Friendly, quick, professional service. Couldn't be better!

Rick Horn is the best pool guy we have had at maintaining and fixing our pool and hot tub. You can…read morecall him day or night and he is always flexible about when you need him to come over. He is friendly, keeps our pool running right, and is actually pretty handy at other services too. Just ask him for anything. If he can't fix it he can recommend someone who can. He is factory trained and fixes pumps, filters, heaters, salt systems, controllers, leak detection, plumbing, and electrical. Our family absolutely loves him and his work.

Chad has been cleaning our pool and spa for over 5 years. Very professional, does excellent work…read more Always gets back to me if I have any questions or pool emergencies. Highly recommend, trustworthy company. And our pool looks awesome! Thank you!

Horrible customer service. We have contacted this company numerous times yet all we get is the run…read morearound stating they'll fix the pool issues asap yet nobody ever comes to fix the issues nor do they get back to us. Pumps don't work, jets don't work and the pool skimmer flap was build too small and we cant even install it. Ridiculous and what a waste of money. Don't use them, pay the extra and go elsewhere.

The worst contractors ever! Unprofessional and extremely rude!! Pool was finished in June... still…read morewaiting for lights to work,waiting to pass final inspection... waiting for them to honor their contract and complete their work., Ryan disappeared after we signed the contract, Kristy is great at giving people the run around, Stephen imagines conversations to cover up his mistakes and Tom, the owner cares not a bit about his customers....DO NOT Use OC DREAM pools they are a NIGHTMARE!!!

I rarely leave negative reviews, but after more than six months of trying to resolve this…read moresituation, I feel it's important to share my experience. Ed was recommended to me by another contractor whom I respect. Unfortunately, my experience with Ed was completely different, and I know the person who referred him has since apologized and is embarrassed by how this has turned out. I hired Ed to replace my spa heater, restore the spa shell, remove the rust stains, polish the metal handles, replace the pillows/headrests, and leave the spa in excellent working condition for my investment property, which I operate as a short-term rental. Instead, he convinced me to install a used heater, assuring me that it was "practically new" and would be an excellent unit. After the installation, the heater began releasing significant rust into the spa, staining the shell and leaving me questioning the condition of the equipment that was installed. The work was never completed. The promised restoration was never finished, the pillows/headrests were never replaced, the shell was never properly restored, and several other agreed-upon items were left undone. To make matters worse, the spa was left in worse condition than before. For the past six to seven months, I have repeatedly contacted Ed. Every time he tells me he will come "tomorrow" or "next week," but he never shows up. He has made the same promises to the contractor who referred him, yet nothing has changed. I paid over $3,000 expecting professional workmanship and reliable service. Instead, I have been left with an unfinished project, a spa that still requires repairs, and months of frustration trying to get him to honor his commitments. At this point, I have no choice but to pursue reimbursement through Small Claims Court because my attempts to resolve this matter directly have been unsuccessful. I hope my experience helps others make an informed decision.

We have used Ed's Pools and Spas for probably ten years. In looking at other reviews, nothing new…read morehas been posted in almost 3 years. At first, Ed's service as top-notch. Over the years, he brought different guys to help out. These guys came and went and some stayed for all of ten minutes. They'd sweep the net across the water for a few minutes, throw some chemicals in the water and leave. Now, present day, there would be at least one no-show each month. Our pool has algae growing in it. Our water is so off with chemicals that we're going to have to drain our pool. This is not the opinion of one other person, but three! If we could find a way to charge him for the water we're going to have to pay for, we would! It's too bad. Ed was good at one time. We don't know what happened to that level of service.