Excellent service and response time!! Jamie was professional, competent, friendly and punctual - what a great experience in the midst of a not so great experience. THANK YOU JAMIE & PREFERRED TOWING!! read more

Preferred Towing - My highway Angel - Jamie!!! - Towing Near Me - San Clemente, California

ContactEd through AAA tow request for my Tundra with a bad starter. Very quick response. TC tried to start the truck before hooking it up to the tow truck. No luck. Efficiently hooked up my truck and towed to my mechanic. Thanks. Great service. read more

They are liars and thieves. My friend barely survived a car accident and they wouldn't let her get her belongings out of her car with no valid reason. The only logical thing is that they stole her things already so of course they refuse! NEVER do business with them if you can help it. read more

This place has a new location at 117 North Standard, in Santa Anna. I was at the Marketplace shopping center in Tustin, and my Mercedes repeatedly stalled. When I called AAA, Omar in his truck was on site with less than half an hour. There's a lot of traffic in the parking lot. But Omar was a consummate professional and handled the situation quickly and efficiently. He Is also a very friendly, easy to locate and give directions. You don't need a tow truck very often, but when you do, it's a sincere pleasure to meet someone like Omar. My car was towed to Skeeters Auto Repair near Dyer and 55 freeway in only a few minutes and I was on my way with a loaner car immediately. This business is aptly named because it's definitely a preferred business when you need them! Well recommended, will call them again! read more

Preferred Towing - I don't need a tow truck often but when I do, I call Preferred Towing. Stay safe my friends. - Towing Near Me - San Clemente, California

Horrible customer service and just plain old empathy from Leanna the manager and Gloria at Preferred Towing. My friend was driving my Jeep yesterday and my vehicle was impounded for expired tags. I had paid the registration in April 2020 and the smog certificate was sent electronically to DMV in 6/19/20. With the severe DMV staff restrictions during Covid I didn't worry about getting my tags since a sheriff pullover would show the paper trail from last year To date I haven't received the 2022 renewal from DMV for the Jeep. I'm going to DMV in person with my paperwork to pick up my tags tomorrow but will certainly expect a refund of $310 in incorrect citation and impounding of my vehicle Hope to also receive an apology from the owner of Preferred Towing for his staff's rudeness when I asked to get a 24-pass to take the vehicle to DMV and return my Jeep to my friend who's vehicle bit the dust. Leanna refused to even allow me to rescue my friend's cell phone. Just yesterday I paid Preferred Towing $164 for a new battery for the Jeep to ensure it was reliable for my friend. Preferred Towing is AAA's preferred vendor. Their drivers are great but office staff's lack of courtesy requires a letter to AAA. read more

I got stranded in San Clemente. The driver shows up and tells me that she can't tow my truck because of a rack on the back of my vehicle. I told her AAA had towed my truck before with no problem, so all she does takes a picture of my truck and leave. I got on the phone with AAA, and they tried to get me another company to tow my truck and preferred towing keep on taking the call and not helping out. Instead, I get a call from a rude person with attitude from preferred towing asking me if I brought down my rack so they can tow me home. I explained to him this is not my house or property to leave anything behind, so he proceeded to tell me, sorry, can't help you find a 3rd party to tow you, and hung up on me. Because of this, I drove my truck home and caused a lot of damage to my truck with 3k worth of damages. read more

These people were live saves last week when aaa was giving us a hard time. Brianna helped us over the phone and Mark was super helpful, quick and friendly with the tow. These are good people. Please support. read more

100% recommend these guys!! Dakota saved the day and was able to get my lowered z3m onto the flat bed safely and got to my destination quick and unloaded safely! I highly recommend using this towing service or if you use AAA see if you can get these guys to come because he came in 10 mins and they said they were coming in 40 mins or so on the call. Even the garage shop I went to got his number because he was THAT GOOD! No joke use these guys they will not let you down. read more

Preferred Towing - Towing Near Me - San Clemente, California

These guys are ass holes, have a beautiful restored 1970 cougar , first truck came and it was a doily truck, driver tried to convince me it will work fine, I said no way so I wanted a flat bed , flat bed came and saw the car, i said hope you can be clean around her, he said i only do dirty work, then he proceeded to pack up and leave, left me stranded,probably a good thing, Called S&K towing and they understood the quality of the car and sent the right guy out ,Mark. This was a great experience with S&K Towing because they had brains and did a GREAT JOB!! ,towed from San Clemente to San Diego !! Dont use Ass Holes, go with the the best S&K Towing!!!!! read more

The worst service ever dispatcher is really rude one of their tow truck drivers came out and dropped my son off at the corner with his car because he said his shift was over .....It took an hour and a half for the other tow truck driver to arrive Horrible read more

AAA SENT out Preferred, the driver Michael was super helpful and had a great work ethic. He was the only person that could figure out how to charge my bosses Mercedes. When that didn't work he towed it away. Well fast and the dealership can't find the car. I happened to have Michael's number on my phone still. I left him a message and he called right back and helped solve the mystery! Thank you Sir! read more

Hands down the best service and best overall customer service. I recently had to call Preferred towing to assist me in getting my car home. I had the utmost respectful driver, " Z". Hands down the best tow truck driver experience ever. Totally respectful and willing to help with the safety of my mustang. If most tow truck drivers were to get a lesson in manners and the willingness to help others....it would be from "Z" . Thank. You so mischievous for the help!! Will call again if needed help is necessary! read more

Do not patronize your clients since without them you would have no business!. Do not take advantage of the fact that you are the sole provider for AAA members and thus refuse service out of your own caprice. That's not a way to conduct a serious business with clients as the main concern. read more

"Sometimes you're the windshield, Sometimes you're the bug." --Mary Chapin Carpenter, "The Bug". A couple of days ago, I walked into my garage, got in my car, put the key in the ignition and then... click-click-click-click-click! All the lights came alive on the dashboard and my car did the equivalent of flip me the bird. It was time to call AAA and get towed to my mechanic. Originally quoted 45 minutes, the Tow Truck from Preferred Towing got to my apartment within 20 minutes. The driver, Armando, was helpful, friendly and fast. He put my mechanic's address into GPS, but offered to take whichever route I best recommended. Armando even offered to help me get in and out of the truck when it came up that I was recovering from surgery (I was really slow to get in and out). He drove us safely to my mechanic and avoided "bumpy" areas on the road. I can't say enough good things about my experience with Preferred. If all their drivers are half as considerate as Armando, everyone would have a great experience with them! read more

Preferred Towing - Towing Near Me - San Clemente, California

Kia arrived in 25 min eventhough AAAuto club quoted 40 min. He was terrific and reassured me that my battery could hold a charge and that it was okay. Yes I forgot to turn off my keyless ignition. Too crazy busy and I forgot and 3 hrs later, the battery was dead. read more

My car stopped and wouldn't turn on due to dead battery. I was in the middle of the road bl ojing the road. Called roadside service, the popo stayed behind me with the hazards on... The dude Frank came by in 25 minutes. He escorted me into the truck while he was towing the truck.( for safety reasons.) He towed everything out in less than 4 minutes. The driver was the coolest, big hearted dude I've met in my life. I felt comfortable riding in the truck. Felt like a big bro giving me a ride to school when I was a kid. ( I never had a big bro. Lol) 5 stars. Fast service, cool dude, gave some legit advise, did not have to call the shop and ask where my driver was. Very hard working. I would recommend! If your driver is Frank, talk to the dude! P.s. Always respect people! Respect others to be treated with respect! Just because you're in a crappy mood bc your car broke down doesn't mean you have the rights to yell, belittle, or w.e. The dudes. read more

I had an absolutely awful experience with a preferred towing driver. I've literally never had a bad experience with a tow company before this. Damage was done to my car and when I tried to confront him about it, he got defensive, denied everything, then got offensive, even threatening to call the police on me. Seriously awful experience, I wouldn't use them if you can avoid it at all. Terrible customer service and they did a terrible job causing more trouble than it was worth. read more

We were just in a very bad three way accident and The cops called triple A for us and during the towing of my car this towing company drop us off on the the middle of no where!! The cops called triple A for us and his supervisor check my triple a was past due which I didn't know so I called triple A during the towing to have my road side coverage paid for and while he was towing he just got off and drop us the middle of no where while Triple A was doing my recoverable for roadside, 5 year membership!! Triple will still cover for my tow and was really upset that the tow company would do this. The tow driver was Mathew and the other guy on the phone was Anthony. Please if you care about the well being of yourself, your loves and family and safety don't not support this towing company. Its just inhumane. I was bruise and bleeding my car with air bag deploy and this towing company didn't care. Triple a sent out a new tow company and I will make sure this issue is brought to corporate so this towing company will not be employed by triple A. read more

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Miguel from Preferred Towing showed up much sooner that the hour I was told by AAA. He was able to diagnose my problem in not being able to shift out of drive into park, checked 3 different areas where the problem could be, fixed the problem with recommendations for follow-up. Had me test it around the parking lot to make sure I felt comfortable. He was SO polite and courteous, and made me feel comfortable & reassured about the situation. Thank you MIguel! Your boss should give you a pat on the back and a raise! read more

This tow company it the worst. Left us on the side of the road for hours. Hard to communicate with. Not only that very rude. Stay clear of this company!!! read more

On Wednesday a man by the name of John picked me and my boyfriend up off the side of the fwy, we couldn't have stopped in a worst spot, we had no room to walk out of the car without almost getting hit by on coming traffic. I'm going to make this short. Please DO NOT USE THIS COMPANY. I'm going to share my story on every news Chanel and social media to show the negligence or how dishonest this company is. We put our lives in there hands and they have the Audacity to lie about a horrible accident that was caused by John the tow truck driver. It's been 3 days and the owner and manager of preferred towing LLC has not return my phone calls. John the tow truck driver had my boyfriends Chevy truck 3 feet off the ground on the bed lift when he asked Cesar to put the truck on neutral, I had just walked out of the truck and was walking away from it when all of a sudden I hear a horrible loud noise and the next thing I feel is Cesar's truck slamming into me. It all happen so fast. I kept hearing Cesar screaming over and over again "OH MY GOD OH MY GOD! Then I feel Cesar's body slamming into me and then felt I was being picked up and thrown over the center divides onto the grass side of the fwy. By that time the truck had come to a hard stop my boyfriend was still on the side of the fwy he wouldn't stop asking me if I was okay and John the TTD was standing like and idiot just looking at us in disbelief. When we calmed down my boyfriend explain to me he saw his truck dragging me onto the on coming traffic and if he didn't pick me up with one arm and thrown me over to the other side I would have been pinned between the truck and the center divider and maybe have been killed. When we got in the tow truck John got on the phone. It tools us a good 40 mins to get back to my house never once did he ask if we were okay he can clearly see I was in horrible pain and still didn't have the common courtesy to ask if we needed anything. When we got home I ask my boyfriend to tell him not to leave because I wanted to make a report of the accident. John response was, "go ahead" and waved goodbye. Now this scum bag John and the owner refuse to take my calls and still haven't replied to any of my phone calls or emails. This shows the lack of character lack of integrity and even worst lack of professionalism they don't have. Please do not use them. I won't rest until they get what they deserve I'm going to make sure the district attorney office shuts them down and Cesar and I get taken care off. I would share my photos of where I got hurt but google wouldn't allow me since they are of my behind. read more

No stars for this place. If you get into an accident and they tow your car they will not let you get your personal belongings out of it... Highly unprofessional, poor business practices And not legal. A persons personal property should be accessible after an accident even if the vehicle is in the tow yard!! read more

My electric car, which I've owned for 8 years, wouldn't start the other day. I called Preferred Towing and asked them to tow it to the dealership for repair. Harry, (of Preferred Towing,) showed up immediately and proved to be quite the man. He asked for the fob to my car, pressed a couple buttons and my car came to life! I WAS SAVED FROM a car repair and a very complicated day. THANK YOU HARRY & PREFERRED TOWING! read more

Ryan from Preferred Towing showed up sooner than AAA quoted; he was polite, kind and professional. He got the locked car door opened within a few minutes and we were able to retrieve the car key and cell phone...then on to our beach party! Thanks Ryan and Preferred Towing for a 10 star rating, I'd give 10 if it was possible!!! read more

Was driving in my gf piece of crap Nissan leaf. Battery showed 71miles to empty by the time I got to 35 miles with no A/C battery died. Never buy Nissan leaf . We called AAA ,Jesus Barragan called right away, and showed early. What a great guy great service very professional wish all how truck guys would be as nice and professional. Thank you Jesus. read more

On 11/18 the driver by the name of Micheal was very rude and disrespectful and broken a part off a my vehicle. He kicked my daughter out of the vehicle and told hard to figure it out.I told him I will be there in 15 minutes in he left within 5 min. the nightly dispatch person would no better she did want o hear anything I had to say. I would never use their service. and made sure AAA was aware. read more

I was stranded in San Clemente. Called AAA. Preferred accepted the ticket from AAA knowing the route and then declined it after 2 hours without notifying me. I ended up being stranded for 9 hours and having to get my own tow. Terrible communication from Preferred. If they just told me or AAA they didn't want the tow, I could have handed things differently very early on. read more

My car came down with a case of dead alternator and AAA dispatched Preferred Towing to the rescue. They arrived fast, got my car onto the flatbed from my garage and brought it over to my mechanic. Alex the tow truck driver was really friendly, fast and professional. He made the whole ordeal easy. I hope my car does not break down again but if it does I hope Alex comes out to help. Recommend. read more

J arrived quickly and provided great service. He was friendly and highly professional. He was extremely careful with our classic Porsche and made sure that we got it home and secured in our garage safely. The truck was clean, and the equipment appeared to be well taken care of. I would highly recommend Preferred Towing and J/Johnnie to assist you. read more

This guy in truck 5 is a horrible driver he cut me off as I was getting on freeway and started brake checking me for no reason and I had all 4 my kids in car. He tried to cause an accident !!! NOT OK!!! read more

Preferred Towing - Towing Near Me - San Clemente, California

They towed my car from a guest spot. My fault...but you think they could ignore these calls and go help someone broken down on the side of the freeway. Took about 15 minutes to get my car out from the back and I was the only person there. read more

Rain drop Drop top Alex from preferred towing you rock rock Alexander was super helpful and friendly! Our car needed a new starter and a tow to the mechanic, so AAA hooked us up with Preferred Towing to get the job done. Alex kept us in good spirits while towing the car. Job well done! read more

Alexander is definitely the man! He showed up way sooner than I expected, and got my car started in no time. He completely understood my frustration with my starting the car, and somehow with his humor and conversation, picked up my frustrated mood. I don't think it's always possible to ask for a driver personally, but I would do my best to ask for Alex! I do have to say that Omar has also come out to start my car, and he is also great. But there is no one like Alexander!!! Give that boy a big raise!! You have a true treasure in him. read more

Not professional at all. Bad customer services. Don't use them. Called for battery service they didn't show up. DON'T USE THEM.

Where to begin... I spoke with a gentleman named Aaron, who seemed to be helpful and understood procedure within the company in visiting the tow yard to retrieve your vehicle after it's been impounded; however with I spoke to Donna (the Devil) she informed me that the procedure Aaron referred to in the previous phone call was false. Also, the nightmare that is Donna, is a very insensitive, unintelligent and has no grasp of customer service, how to do her job and is just a very unhappy person in general... She is quick to answer your phone call, however she will tell you she is putting you on hold and does not wait for your confirmation that this is going to happen. Donna will also, leave you on hold if your issue isn't as big of a concern for her at that moment in time. Overall, if I could give this place NEGATIVE STARS... That would be my review; 5 out of 5 NEGATIVE STARS. read more

Manny went above and beyond when he came and helped us with our car battery. He made sure we got the prorated price for the battery since our old one was also from AAA. Thank you, Manny! read more

Daniel was awesome!! He was so polite and professional and he went above and beyond to help me during a very scary and stressful time. The first guy that was supposed to help who's brakes went out on him seemed a little rude at first, but I'm so grateful to have met Daniel!! Thank you Daniel and lots of luck in Laughlin!! Give me a call if you need any advice or directions when you come to visit. read more

I have a problem with my car, the battery was dead, and it was still within the warranty period. AAA sent Prefered Towing to my house. David, the technician, was super nice. He tested the old battery and because it was still within the warranty period, he repaced it. He was very professional and did a great job. It did not take long, and my car is up and running again. I highly recommend this company. read more

The driver Sergio was quick to respond to jump start my dead battery in front of Ralph's grocery store in Irvine. I know that I needed a new battery but thought I would go to the Toyota dealer in Tustin to buy it. Sergio did not pressure me to buy a battery from him so off I went to the dealer to get a new one. Big mistake! Tustin Toyota offered to warranty the battery at 50% since I bought it from them less than three years prior. They wanted to charge me $50 to install it so I told them to forget it and just sell me the battery and I would install it myself at home. They said they couldn't do that without charging me a $47 handling fee. I left the dealer and drove home and called Sergio on his cell phone to see if he would come to my house and install a new battery. He responded in 10 minutes and put new battery in my car. Thanks AAA and Sergio. Needless to say Tustin Toyota lost a good customer over an installation charge. We have purchased two Camrys and a Tundra from them in past years. Guess I will try Honda next. Dale Lawrence read more

Omar showed up 30 minutes faster than anticipated and got me up and running. My cars battery got loose and he quickly identified the issue and recommended that I get my alternator checked out just in case. Friendly, fast and reliable! read more