I typically rent from Hertz because they're usually a little cheaper and I have higher status…read more However, the last two rentals I booked were through Enterprise, and I was very pleased with the service. They called several times to confirm my rental pickup and even made sure I understood the rental process prior to arriving. The two individuals that helped me were very kind, and made sure I felt comfortable with the rental agreement. Overall, my cars were clean and had all of the bells and whistles I needed while on my respective trips. I also loved that during the rental period, I received text messages with service numbers in case I bumped into any issues. Glad this location is close to me, as I plan to use Enterprise more often.

Quick easy experience, super friendly staff, and helped me out with the lil nuisances. I…read moreappreciate yall!

i would not recommend this rental company to anyone. They are the worse. Its hard to talk to anyone…read moreon the phone and when you file a complaint they don't provide you with a confirmation number and not to mention as I told the gentleman I'm disable several times and can they expedite my complaint was told no. unbelievable.

I am at Atlanta airport, and the rental line is excruciatingly long. There are empty bays were…read moreagents could be assisting customers. Periodically someone comes to the line to offer us water, it takes that long! If you're a gold member, they whisk you away to someplace special for an instant car. When I got on the line, they were over 85 people ahead of me. Atlanta airport hurts sucks.

Getaround is the easiest car sharing app for the renter and the host. Unlock the vehicle with your…read morephone, no personal contact required.

I have rented cars thru this app for just over a year. The hosts and cars are ok, but the CUSTOMER…read moreSERVICE is CRAP and they add on fees that really add up over time. Every customer services agent I've had the misfortune of dealing with spoke English as a second language which made communication a nightmare! I paid someone to take me to pick-up a car I'd rented before. When I got to the location the car was not there. My phone rang just as I pulled up to where the car should have been. It was GetAround notifying that the car was not availble! (you couldn't have called me before now?) The agent tracked the car and I was told it was about 20 min from where I was and that no other cars were available near me. The agent voided/reversed the reservation and the $256 I'd paid ($106 for using the car for the day plus $150 deposit) was IMMEDIATELY put back on my card. The agent advised I should search again for another suitable vehicle and start over with my reservation. I went back home, started over and low and behold...the car I'd reserved showed up in the results! Before booking it, I called GetAround to see if it was a mistake or if it was indeed available. I was told it was available, so I booked it...AGAIN. This time I called back TWICE before going to pick the car up. Each time I was told the car would be there, so I paid someone to take me to get the car...THE CAR WAS NOT THERE AGAIN. Called GetAround and spoke with an agent who in my opinion...spoke about as much English as I speak KLINGON! He canceled the second trip and in doing so...tied up $250 of my hard earned dollars for the next 10 days DESPITE ME REQUESTING that he MAKE SURE THE FUNDS WERE IMMEDIATELY RETURNED TO MY CARD! There're so much more blood curdling things that went wrong with this experience, but recalling these details is literally causing my blood pressure to rise and affecting my vision as I'm seeing red spots while I'm typing. It could be due to the MIND NUMBING hold music I've been listening to for the last 45 MINUTES while trying to speak with a supervisor. No need in your having to go thru what I'm going thru...learn from my mistakes...if at all possible, just DON'T DO IT!

Great experience. lost and found is a pretty decent system. they were able to find the item I had…read moreleft in the car fairly quickly. Very awesome selection of vehicles and the usage of their business is very straight forward and convenient

It was such a pleasant experience as always when I rent a vehicle at this location. Staff members…read moreare very professional and extremely accommodating.

OK, I'm giving two stars rather than one, because the car itself was fine and got me where I needed…read moreto go. BUT, I will never rent from Avis again. 1. When I ordered the car online, I first saw a price that looked very reasonable. I was about to click the button but I saw a message suggesting I sign up for membership to get an even better price. So I went to do that, and when I came back to order a car the price had doubled. I was afraid it would keep going up, so I just went ahead with it. Then the next day I was still bugged by this so I called customer service. The guy told me I should be able to get the original price, but he couldn't do it -- I'd have to bring it up when I returned the car after my rental. He promised me that he made a note about it and gave me a case #. 2. Went to pick up the car. The "intermediate" class car I'd reserved was no available. The woman at the counter offered me a mini-van. I did not want that because a) I wanted a trunk b) fuel cost c) Don't want to navigate around with a mini-van. Only when I suggested I could wait did she investigate and say a car would be available in half an hour. It ended up being an hour, but I was given a compact. This is smaller than the Intermediate I'd reserved, but she refused to lower my rate and insisted I had ordered "economy." I have the email to prove she's wrong. 3. The trunk button on the remote did not work, but I could open trunk from inside the car. Not that big of a deal, but, just another detail. 4. I had reserved/pre-paid the car for 3 days and indicated a time I expected to return it. On that day, I realized I'd need to keep it a few more hours. The rental price is per day, not per hour. But I called just to be helpful to let them know I'd be a little late in case that impacted another customer. I was told by Avis Customer Service that I'd have to pay for an additional day. I had little choice, so I accepted this. 5. When I returned the car, this woman was very nice and professional, but told me she could not handle issue #1. That I should call customer service. But she said my problem happened to customers all the time and I should get a reduction in price. ALSO: she told me #4 was a lie and indeed I was not getting charged extra. So, good news, but the call-center customer service sucks. 6. When I finally got home I called customer service about Issue #1. I was told that there was no note promising a price reduction, so he could not help me. He told me he could escalate it, and a supervisor would reach out to me within a few days. Nobody reached out to me. In short: The car was fine, but you can't trust their customer service. Never use Avis.

BE AWARE OF SCAM!! HORRIBLE EXPERIENCE…read more I reserved a full size SUV a few days ago. When I first arrived I was told my car is not available. However, there was a woman at the counter who claimed to be the manager said they could swap it with a EV with no additional cost. I was fine with the replacement but confused about the "additional cost" she was referring to. I knew the EV costs less. So I asked for a price difference refund because at the time that I booked my car, EV was $30 cheaper than the SUV. She refused and bluntly lied to me multiple times: 1) she said the EV is more expensive. When I corrected her and showed her the online quote of both cars for a later date since all inventories that day were fully booked so she had no proof, she said whatever price I saw online in the past has "expired" and she will only reference today's price which was not even available. I told her if I wanted to book an EV I could've done it a few days ago on a much cheaper price. I decided not to as I am traveling with my 2 year old so making stops to charge is less ideal. It was not my fault that the car I booked was not available so why would I have to take a financial loss to cover their mistake? She simply blamed the website. She then kept repeating herself asking me to reference to "today's rate" which was nowhere to be found. 2) she walked away and came back and started saying she tried to reach out to me in advance but the phone number on file was invalid. Later that day, when I called the Avis customer service to file a complaint, the service representative explicitly confirmed my cell number on file was correct. On the other side, this location never picked up their phone calls. There were two other groups of people at the same time in the office with me who were having the same issue - ordered an SUV but were offered to swap to an EV. The option was either wait an hour for the SUV (I was not even offered this option) or get the EV right away with "no additional cost" (keep in mind EV costs less). This could be a new way for them to rip off people by having their customers to pay more for a cheaper rental. DO NOT RENT A CAR FROM THAT LOCATION OR BE READY FOR YOUR TRAVEL PLAN TO BE RUINED.

I had an outstanding experience with Nyla at Enterprise Car Rental. The vehicle I originally…read morereserved wasn't available, but she immediately communicated the situation, kept me informed, and worked hard to find other options that met my needs. Her communication was excellent from start to finish, and she truly went above and beyond to make sure I was taken care of. Nyla's customer service is exceptional. She was professional, friendly, knowledgeable, and genuinely cared about providing a great customer experience. She has the personality and skills of someone who would excel in sales, and I can absolutely see her becoming a manager in the future. If not already, a promotion is definitely in her future. Thank you, Nyla, for turning what could have been a frustrating situation into a positive experience. Enterprise is fortunate to have you on their team!

Great customer service at this Enterprise location. The service agents are very accommodating and…read morehelpful.

They were fine to use with the below caveats. Friendly over the phone and in person…read more So why the three stars? They rented out to me a car with fuel tank on empty, as in the fuel light came on within 20 minutes of driving. First time I've ever rented a car anywhere and not given a full tank. I will note that their paperwork did reflect car was empty upon rental. In addition, car was clearly not cleaned prior to renting it out as evidenced by a half full chik-fil-a drink marinating in the center console in the southern summer sun prior to my discovery. Not deal breakers. Service was fine. Just don't expect too much.

I had a very disappointing experience at the Enterprise location on Howell Mill Road…read more The first time I rented from this location, the experience initially seemed friendly. I reserved a specific vehicle through the 1-800 reservation number, and Enterprise called the rental office to confirm that the vehicle I reserved was available. However, when I arrived at the location, I was told that the vehicle was not available. Instead, I was offered a vehicle that was so small that I would have not been comfortably driving. I called the 1-800 number, and they contacted the rental office. Surprisingly, the vehicle I had originally reserved suddenly became available. This entire back-and-forth process took approximately two hours, when the situation could have been resolved much more quickly by simply providing me with the vehicle that had already been confirmed. Two weeks later, I needed to extend my rental and specifically requested to keep the same vehicle. After waiting approximately 30 minutes, I was told by the manager that the vehicle had already been rented to someone else. However, I could see the vehicle in the back of the location being washed, which made the explanation difficult to understand. I was then offered another smaller vehicle. Unfortunately, the vehicle was dirty, had food left inside, and had an unpleasant smell. What made this even more disappointing was that the vehicle was presented to me by the manager in that condition. At that point, I decided to decline the vehicle altogether and take my business elsewhere. Based on these experiences, I believe the management and staff at this location need additional training in customer service, communication, vehicle preparation, and handling customer reservations. Customers should not have to spend hours going back and forth to receive a vehicle that was already confirmed, nor should they be offered a dirty or unacceptable replacement vehicle. I hope Enterprise takes this feedback seriously and addresses these issues so future customers do not have to experience the same problems.

Customer service is responsive. However very little room for changing anything last minute or…read moreadjusting plans. Don't know if there is a better experience out there, but they sell themselves as a better experience than hertz or others, and really just the same.

Our experience with SIXT suggests potential improper retention of funds following bogus car rental…read moredamage reports and subsequent claim cancellations, which may indicate a broader pattern of consumer deception or a systemic issue within SIXT's claims process. As Virginia Surety covered this claim in January of 2024 (per our Chase Sapphire Reserve benefits), my concerns aren't about a refund for myself, but (1) whether Virginia Surety has been reimbursed for the January claim payment since the damage report was canceled by SIXT on April 16, and (2) whether SIXT is potentially committing widespread insurance fraud based on various other customer reviews that are similar to my negative experience. I have finally posted this public review because I emailed claimsmanagement-usa@sixt.com on April 16, April 19, July 19, and November 1--and have yet to receive a response.