I brought my vehicle here for a repair. While there were some communication hiccups initially, they…read moreended up handling it professionally and responsibly. Garrett personally stepped in and rejected a replacement part that didn't meet his quality standards, ensuring the job was done well without any extra cost. Their customer service was excellent throughout. I was particularly thankful that they offered me a ride to a nearby area so I could comfortably work while waiting. Great service and hospitality overall :)

Came in for a bumper fix from a collision, and came out very happy with their great service and the…read morequality of their work. They worked with my insurance (progressive) and made the process very easy. Took a little over a week to complete, and they even let me store my car for an extra week while I was out for a vacation. They were very good with communication and transparent about what work was done. Highly recommended and intend to use then for any autobody work I may need in the future.

Tim and his team are the best! They've helped bring my VW back to looking like new multiple times,…read moreafter multiple accidents. Plus they're friendly, fast, and considerate of what the customer is going through at every stage of the process. Highest rating! John S

I had a really positive experience with Hudstead's Auto Body after my insurance recommended them to…read morerepair my Honda Civic. The staff was very easy to communicate with and getting updates throughout the process was simple. They send updates through text message, which made it really convenient to stay informed. I also appreciated how organized and thorough they were. They kept records of all of our interactions and even took photos documenting the damage to my car. They took the time to clearly explain what damages were found and what repairs were needed, and they were very patient with all of our (sometimes tedious) questions and concerns. When I later came back with a couple of small follow-up issues related to the repair, they immediately got to work and fixed them promptly without any hassle. Everyone I interacted with was kind, professional, and helpful. As a woman, I especially appreciated how respectful and comfortable they made the experience feel. It made something that can sometimes be intimidating much easier to navigate. Shoutout to Lisa for being so helpful throughout the process! I can't really comment on pricing since the repairs were handled through my insurance, but overall I had a great experience and would definitely recommend them!! :D

They were very easy to communicate with and lightly detailed my car before giving it back to me!…read moreWhatever rag they used on the dashboard scratched it though. Felt like an honest place, and when you're stressed about car stuff, all you want is to make sure you're not scammed.

These folks are amazing. Today they fixed a problem for me for no charge while I waited (on a…read moreSaturday!), saying that since it only took a few minutes and a few screws and fasteners that they didn't feel right charging me. (I had hit the concrete block in the back of my parking space, throwing the bumper strip out of alignment.) I've used them before for repairs from a few different accidents over the 30 years that I've lived in Berkeley. Always honest, always fast, repairs are perfect, and they always made the process as painless as possible. They're part of the AAA Repair Network, so did all of the paperwork and communication with AAA (my insurance company). Although accidents are never easy, they really do make the repairs as painless as possible.

BIG FAN of Caliber Collision…read more My 13 year-old Honda was in bad shape after it was severely vandalized. From the moment, I stepped into Caliber Collision, the entire staff provided outstanding professionalism, expertise and well deserving of Rave-Reviews in extending, exemplary (5-STAR SERVICE) What a great team, everyone worked in harmony & were friendly, compassionate and on point. I was very impressed in the speed of getting the repairs done, with constant updates & comforting attitude. My car was returned in perfect condition with a make-over looking 10 years younger! I want to thank each & every member that did their job with integrity and ethical standards. Gratitude from the bottom of my heart, making me feel so much better after the unfortunate damage. Most definitely an operation that exceeds expectations & one that I highly recommend! Keep up the Great Work! Patricia

Found Caliber Collision through my insurance and have brought 2 cars here. It's conveniently…read morelocated walking distance to Enterprise Rental, which is a preferred rental car company for my insurance. Both times, dropping of my vehicle in the morning was difficult bc of a vendor (the same vendor each time) was blocking the driveway with their large truck double parked so I wasn't able to pull in. I had to circle around the block multiple times, finally found parking nearby - only to have to move my car into the garage after the vendor left. I understand they are located in a company space, but having an efficient way to drop off vehicles seems like it should be a priority. The first time I brought a car in, the damage was repaired quickly and the work was good. As a result, the next time one of my vehicles needed work, I brought it to Caliber. However, this time my experience was incredibly disappointing. When I picked up my car, I could see the body damage was repaired, but my car had some unsightly white residue on it. It was promptly taken back and cleaned after I pointed it out. I didn't think too much of it and now wish I had taken the time to examine the inside of my car before leaving. The interior of my car was filthy - not how I dropped it off. The third row was lowered to expand the trunk area - also not how I left it. There were dirty dust/scuff marks and drops of yellow paint. Some sort of sticky white residue on the interior panels, too. And "Juan" left his Starbucks drink in a cup holder in the back - which turned moldy. This was the first time I received a vehicle back in worse condition than I left it - and unfortunately, I did not realize it until my kids opened the door to hop into the back. After my service, I received a generic email from Caliber inquiring about the quality of work and customer service. I left a description of the dirty condition and attached photos . I did not receive a response back. So, I've not returned.

We have unfortunately been rear-ended twice in the last six months. Besides no injuries or…read moresignificant damage to the cars involved, the only saving grace has been that the process of getting our car repaired has been so easy and seamless with our insurance and Berkeley Auto Body. Berkeley Auto Body is one of our insurance companies' options for car repair and, given their Yelp reviews, we went with them. In both cases, they were very responsive, completed the work quickly (and well!) and also communicated well throughout the process. The intake process for the car was easy and thorough - Lupe took a ton of pictures to document the damage and also walked me through the damage she could visually see and where they would be looking more closely for more substantial damage. Everybody at the shop is very professional and friendly. I appreciate that they are responsive both via phone and email.

They did a fine job repairing my car…read more They decided to clean the inside and outside of my car before returning it to me. They also decided to take valuables that were inside my vehicle (purposely stowed away under seats to prevent enticing someone looking inside to steal anything). I'm a single mother who's resources are precious. I'm missing expensive children's sunblock, expensive glass cleaner for tinted windows, latex gloves, paper towels. It's mind boggling and sad. Put peoples items back where you found them!! Don't just take what you need from their car!! I will not be returning.

Very pleased with the work done on the back bumper of my Kia Soul…read more The paint match was perfect and they even detailed the inside of the car. Their estimate was reasonable & they held to it. Their professional staff made me feel comfortable.

In the past couple years I've had a Lexus bipped, that same car stolen later, then two other cars…read moresimultaneously wrecked when parked, by a driver fleeing w no Ls or insurance. So I've gotten to learn a lot about the insurance game. Brendon, Brianna and Jordan knew I wasn't in a rush and wanted everything replaced w OEM parts naturally. They played the insurance game w the adjuster, looking out for me. The way it seems to work is, the insurerers lowball the damages, and send non-OEM, aftermarket parts and hope the body shop and customer don't notice. Just anything to get the work done as cheaply as possible. The team at Panel Craft were so patient and communicative. Consistently sending back the parts and requesting that the parts be OEM, as well as insuring that the damages were all attended to. For example, the first appraisal completely didn't even take into account frame damage. Panel Craft did their own appraisal of damages. Eventually the Caddy was totaled, when the first appraisal from the insurers just took into account cosmetic damages. Secondly, they found subframe damage in Lexus and made sure to take it to a mechanic to prove that it needed replacing. Was it minor? Sure. But like Jordan says, we all pay a lot of money for insurance, and we need the vehicles restored to like-new condition when awful stuff happens. The team consistently kept me up to date, answered phone calls, and were extremely patient with the insurance companies shenanigans. They didn't rush the job or just slap on the aftermarket parts to keep the job moving. Instead they made sure the work was done right. Were steadfast and in the end the Lexus looks beautiful, with great color matching and paint. As good as new! They are a really nice family run business. Their father (up the street at the original Panel Craft location) gave me with free advice a decade back. (Dave, another really cool dude, who I like talking to.) I remembered and made sure to reciprocate with my business and I'm glad I did. Really great experience with these guys, after an incredibly tilting series of events with my cars. Highly recommend bringing your body work to them. Clean shop, friendly people, all of them stayed on point did great work.

I first talked to Kurt a few years ago about replacing the rear hatch door on my car. I ended up…read moredeciding not to fix it--But a few months ago I got hit and since insurance was covering the damage, I came back. Kurt was super helpful about working with the insurance company and their work was superb. Give them your business!

I've now brought Koehler three different repairs over the last two years. I really appreciate the…read moreopen dialogue about how to minimize costs while maximizing results. All three repairs were done without insurance and Kurt was very sensitive to that. I appreciate the clear communications. In the first repair, Kurt on-the-spot bent a piece of metal away from interfering with the tire so it was safer for the few days before I could bring it in for a proper repair! He did that whether or not I was going to use his shop. Family run. I have recommended them to friends and would use them again.

This guy Rick is the absolute best. He is so friendly and so…read morehelpful. I walked in at 4:55 as a damsel in distress, and he had no qualms about helping me there and then. I will never go anywhere else . 5 stars.

Everything! The owner was very personable, did an excellent job on time…read moreHe was very professionà and knew what he was doing.