I took an ultrasound on my neck right side,left side and throat during my ultrasound I pointed out…read moreto the technician that I had a spot on my right side of my neck where there was a lump that was no longer there when I got my results back do you know they only gave me results for that one spot on the right side of my neck but my referral states neck cervix soft tissue witch is pretty much the whole neck for insurance purposes so the get paid more money they are refusing to give me my results for my whole neck and throat so now my doctor have to right a whole new script for the other results just because they want more money I've called and spoke to supervisor and she was a smart mouth rude bitch everybody there that answered the phone treated me like shit no one cared about my health no matter how much I called they hung up on me and yes I did curse them out money hungry MF.

I've been calling all day to schedule an appointment. Not only is no one picking up the phone, but…read morethey tell you to leave a voicemail but you can't because the box is full.

AVOID. This place has gone way downhill since it was acquired by NJIN. The technician was OK but…read morethe rest of the experience is sub par. I used to come here back when it was Montclair Radiology and the location is super convenient for me, but this is the last time I'll be coming here after repeated poor experiences. First, online scheduling. I must have uploaded my information 6 times -- they keep asking you to upload your personal documents repeatedly. Arrived there 15 mins ahead of appointment time as requested. Had to register once, they took my personal identification from me, then got called to a desk and STILL had to fill out additional paperwork. No one communicates with you about what's happening -- other patients waiting explained to me, oh, they're taking your ID and then you'll be called up to the desk. Waited 45 mins. after my appointment, so total of an hour from their requested arrival time. This was an appointment early in the morning too. The waiting room was already full of people with few seats by time I was called. Routine mammogram, was fine for what it was. In and out in 10 minutes. The whole process of making you wait foreever, making you give documents repeatedly, and poor communication throughout makes you feel like livestock, not a human. Nevermind them charging you extra for AI-aided exams. It's a personnel savings for them, but because insurance companies don't cover AI exam reading yet, they pass along the cost to the customer. Poor move and no, did not opt for this. Told me results would be posted to my portal in 24-48 hours. Going on day 5 here and no results yet. Tried calling and you cannot reach a human. They make you leave a message to get a call back. Records aren't reflected on my doctor's portal either so I have no way to learn about my results. Lovely way to add stress to my week. I live so close to this location, in fact, that I know they are not good neighbors to the people who live in surrounding properties in a residential neighborhood. Their employees have nowhere to park so they park too close to driveways which creates blindspots pulling into traffic. They extended their hours much later than the former owners and there are delivery trucks, landscaping, snow removal people who literally show up with loud trucks in the middle of the night. Have had several similar experiences in the past with waits, not being able to reach anyone over the phone, etc. Continued to come for the convenience of the location, but never, ever, ever again will I return.

Impossible to schedule imaging for myself and a family member on the same day. The "system" does…read morenot allow it. Customer service reps do not speak English well and require one to speak incredibly slowly. The entire process is backwards and time consuming. The second rep couldn't actually complete the scheduling and transferred me to a voice mail inbox. Infuriating!!

I have been a patient at MBC for over 10 years. Last 2 appts they rescheduled me to Glen Rock. It…read moreis inconvenient and not nearly as nice as Montclair facility. Not sure why they opened it but going forward will insist Montclair only!!!

My anxiety was off the charts, and so I was almost a decade overdue for my mammogram. But…read moreeverything about this visit was comforting and relaxing. The building is easy to find, and they have a parking lot. The check-in and wait was quick. There's a pen cup with breasts on it, and the pink pens are super cute. There's only one paper to fill out if you've done the online registration beforehand. Then you go to a room with a nurse and go thru some details (family history etc). She takes you to a small dressing room where you get into a gown and put your stuff in a cute, secure locker. Here's the only drawback: The gown ties in the middle so you have to clutch it closed or your chest will be exposed in the waiting room. Also, the gown doesn't have pockets, so there's no place to put your locker key. (I tucked mine in my bun bc I was wearing leggings that didn't have pockets.) NOTE FOR FUTURE SELF: Bring 2 pins, one to close top of gown for waiting room and walking around between rooms, the second to pin your locker key to your gown or pants (or wear pants or a skirt with pockets). Or wear one of those wrist/armbands with a small pocket (for running or hiking or whatever). I had a sonogram then a 3D mammography. The care was gentle and, well, caring. You get your results before you leave, so no stressing out waiting. 110% recommend MBC! PS: To the reviewer who didn't get an appointment bc THEY didn't call HER to make an appointment? Like, that's not even a thing. (Also, no friends, only 1 review, and created her account in January just to post this negative review, even tho she lives in San Francisco? Looks like her review is the bad apple in the bunch.) OH YEAH, I have to mention they took my insurance and I just had a $xx copay. When I first found this place I was worried it would be out-of-pocket and I wouldn't be able to afford it. If you're nervous, don't be. Just go!

Very professional and courteous service here. They are pretty much the only game in town. I…read morerecommend them.

This is my second time at this specific location. The first time was an easy check-in and visit…read more This time there's a different clerk checking in and she seems overwhelmed and very slow. There's 4 chairs and 6 people waiting. Why if you check-in online do you have to arrive 15 minutes early in order check-in again? On a more positive note - the technician both times was amazing. Efficient, polite and pleasant. The test room was a bit stuffy and probably needed the air conditioning to be on. The parking lot is busy and filled to capacity.

Overcharged us at the time of service, although Aetna later told us that they should have known the…read moreamount. Correcting this has been impossible. Multiple phone calls, the run around, rude staff, you know the drill. Moments before an MRI, we found a metal snap (on a stickie-backed pad like you'd use for a heart monitor connection) in the dressing gown just. Placing metal in an MRI can cause serious risks, including injury to the patient, damage to the MRI machine, and distortion of the images produced.

I am formally documenting a serious failure in this facility's medical records transfer process…read more For more than two weeks, I have attempted to have my imaging records sent to another provider without success. Calls routinely go unanswered, and when contact is made through a third-party call center, I am transferred back to a voicemail-only line where messages go unreturned. The lack of timely access to medical records is a direct threat to continuity of care and patient safety. Immediate corrective action is required.

Everyone I spoke with here was fantastic. All very nice and helpful with questions I had. Was in…read moreand out pretty quick. Recommend them, and I have had a few procedures here over the years.

I have been to this location for several different procedures and most recently on 5/22/2026 an…read moreMRI. As always I've been greeted by Robyn who initially checks you in. She is always there with a big hello and smile. I had the pleasure to speak with Jordan, Tonya and Ina (was the young lady who got me ready for the MRI and did the procedure. I also must state that it was/is easy to make an appointment for any procedures or testing that I had to have. I would highly recommend New Jersey Imaging Network in West Caldwell.

Great staff Vicky is the sweetest nurse and so helpful!! My…read moreonly complaint is I don't like the amount of time it takes to get you in and out. Told to be there at 8am (last 2 times I got there at 6:30am) and I waited in waiting room until 845 before being taken into prep room. Another 45 minutes to start IV and do paperwork. Then I laid waiting in the bed until 945 . They took me in for the epidural injections which took about 25 minutes, 15 minutes in recovery dressed and out door. So 3 hours for something that takes about 1 hour total time. But the place is very clean with a friendly staff.

The staff is very rude. First of all, the young lady told me 15 mins. I understand is COVID-19 but…read moreyou're not allowed to play with peoples time. I waited for more than an hour before asking what was going on. To receive a very rude response from the older receptionist. The young lady at least is nice about it but the other one, forget it. I was simply getting a knee X-ray. If you don't like your job, get a new one but dont be rude SPECIALLY during COVID-19. Other than that places was pretty neat and clean. Not sure what COVID-19 measures are being used. Guy who did my X-ray was actually so nice and amazing. Great place just switch your receptionist :)

The staff was kind and helpful. It was easy to check in and they were prompt with my appointment…read moretime.

The incompetence of this staff is appalling. I had an MRI scheduled through my insurance and had…read moreAstrid confirm on the call the date of the appointment. I took a half day and they had me scheduled for almost 2 weeks later. Couldn't see me. I decided to reschedule for a Saturday morning at 9am (when they open) and the office was locked and nobody answered the phone for 30 minutes. No wonder this is a tier 3 facility. This operation epitomizes the saying "you get what you pay for", unfortunately it's been 3 weeks since I made contact and I haven't gotten a single thing from this place other than loss of wages for time off. They would charge me if I didn't show up for an appointment so they should compensate me since they didn't show up either. If there is any other option in NJ, take it and don't look back.

I stopped by today to receive a rapid COVID-19 test. I did not have an appointment and it was my…read morefirst time visiting this location. The registration process was quick and easy. After completing my paperwork, I was asked to wait in my car until I could be seen. The lobby was clean and looked well sanitized. After just a few minutes, I was called and asked to enter for my test. The exam room was also very clean and comfortable. The nurse who proctored my exam made me feel very comfortable.

I had an absolutely horrible experience at this Urgent Care. I went in because I had been sick with…read morea respiratory illness for over a week and was largely dismissed. Told I had a summer cold and prescribed lots of medications that had no relevance for my illness. The PA didn't even look at my throat or in my ears. So in addition to the $150 I had to shell out there and the money I had to pay for the unneeded prescriptions, I ended up having to go to my PCP a few days later and was diagnosed with a severe sinus infection and was immediately put on antibiotics. Thanks for the "summer cold" diagnosis--provider: C. Jackson. A phenomenal waste of money. I would NEVER recommend this place.

I have been here a few times and every time they are super nice and efficient…read more The wait is usually not long and they seem to know what they are doing

It is now called NJ Imaging, has been for a few years, and while they STILL HAVE TOP NOTCH…read moreTECHNICIANS AND EQUIPMENT, a ten day wait for mammogram results is a bit much. Depending on who you talk to, they can and will mail results, but greatly encourage use of their portal, and are not interested in hearing how you tried, but the portal kept crashing. Further, apparently they overbook, as when I there Tuesday, June 2, 2026, the cue on the 2nd floor had clients crammed in like sardines. I use a cane and had to stand for twenty minutes waiting to be called. Really a shame, it was a far different experience in the past. Such a beautiful facility and great location, doing a slow and steady nose dive.