Walked in nkthe office with an infected tooth, that had a previous root canal. I knew I needed antibiotics, perhaps X-rays. I was welcomed into the dental office by two friendly ladies, then escorted into the dental chair! The lady escorting me took x-rays an kept me advised when the Dr. Would arrive. ( I loved the feeling knowledge gave me)! The Dr. Showed me my x-rays an explained my condition. He explained what should be done, why, the effects of following the instruction a the effects of not...! He was very professional, helpful and sincere. This dentist was a keeper In God we trust SarahT read more

My experience with this practice was fairly positive at first, but it ultimately became one of the worst dental experiences I've ever had. I initially came in because I had chipped one of my implant crowns and wanted both front implant crowns remade. Dr. Robert Swanson was very casual about the chip and even suggested simply leaving it as it was. I wanted it repaired properly, and he assured me it would be "no problem." He also told me he worked with a great lab and even stated that the lab was "the most expensive in town."... When it came time to remove my original cemented crowns, Dr. Swanson seemed unsure. I even asked how many times he had removed cemented implant crowns before, and he replied, "Not a lot." Despite that, the temporary crowns they placed were excellent. They fit comfortably, looked natural, and I almost forgot they were temporary. The problems began with the lab visit. Dr. Swanson told me I would work directly with the lab to customize the appearance of my new crowns. Instead, after waiting more than 30 minutes past my appointment despite being the only patient there, I was briefly color-matched and sent on my way with very little discussion. When I returned to preview the finished crowns, they were missing the gum porcelain entirely and were much larger than expected. I questioned the lab because they had color matched my gums during my first visit. After stating it wasn't in the work order, they acknowledged the issue and told me to give them another week to correct it, this was Friday. Surprisingly, by Monday morning, Premier Family Dental called to say the crowns were already finished and ready for placement. That timeline immediately seemed unusual. When I saw the revised crowns, they were extremely bulky. They felt unnatural, interfered with my tongue and bite, and the tooth/gum colors did not match at all. I expressed my concerns before they were permanently placed, but I was told my jaw just needed time to adjust and that I was "hyper fixated" on them. Unfortunately, things only became worse. Within days I developed severe jaw clicking, popping, and discomfort. Over the next two weeks, I returned FOUR separate times for adjustments. Each visit involved grinding the crowns down further until the undersides became uncomfortable yet the problems remained. When I continued asking for the crowns to be remade, Dr. Swanson refused and even tried to tell me I needed a mouth guard for sleeping. During our final conversation, he told me he would not remake them and stated that no one in the practice had the ability or skill set to correct the issue. The practice ultimately refunded the ENTIRE procedure, acknowledging that the crowns would need to be redone elsewhere even though Swanson told me the only way I would get a refund is if I could prove to him I was going to get them re done, which was EXTREMELY unprofessional and unethical to assume I was dining and dashing when they failed me and did terrible work. Since the new crowns were put in I have sought two independent second opinions from other dental providers. Both offices examined the crowns and independently concluded that they were poorly made and would need to be completely remade rather than simply adjusted. Hearing the same conclusion from two separate providers confirmed that the problems were not simply a matter of "getting used to them," but that the crowns themselves were not acceptable and required replacement. As a result of this experience, I am now starting over with another provider and am receiving treatment for significant TMJ symptoms that developed after these crowns were placed. I also received a patient relationship termination letter after requesting that the work be corrected. I would NEVER recommend this office or the work of Robert Swanson based on my experience. What should have been a straightforward replacement of two implant crowns resulted in repeated adjustments, a complete refund, ongoing jaw problems, a very trusting relationship tarnished and the need to have the entire treatment redone elsewhere. read more

Premier Family Dental Care - Completely miss colored, Swanson even took a photo with the flash on from a 45 degree angle to pretend they weren't incorrectly colored. - General Dentistry Near Me - Gilbert, Arizona

My child came to this practice as a new patient to get her teeth cleaned and get annual x rays because of a friend. Another local dental office has been providing care since the toddler year and we all get cleanings every 4 months. Today I learned we were billed for having 15 teeth worked on for fillings and our $2500 yearly max has been almost exhausted and it's only February. I would recommend parents attend appointments with their teenagers. Ask for their X-rays and get a second opion before you proceed with dental work that is permanent. I am now waiting to take my child back to our other dentist for a 2nd opinion to see what was actually done given this child had a cleaning late August 2024 . I feel a bit concerned much of the work completed and billed may have been unnecessary. Update: I have now learned that it is not legal for a minor to receive medical or dental care without consent of a parent or legal guardian. This to review finding, recommended treatmant plan risks, as well as review and agree to financial obligation BEFORE care is provided. This can only be circumvented for some preventative care and in the case of a medical or dental emergency, which was not the case for us and I was never contacted to consent or review their recommendations. read more

This place is incredibly rude and is farming fraudulent cancelation fees from its customers, whoever is working the phones needs to find a different job as she was extremely rude. Avoid this place is you don't want a ton of texts about owing them money for appointments you never made. read more

I came in this morning thinking I had a cleaning since I made the appointment. Let me just say, I finally found a place nearby that takes my insurance. Ever since I switched insurances, I've been struggling to find places that takes it and to that I don't have to pay a hefty amount out of pocket. Anyway, I came in 5 mins before my appt time considering I live nearby but I had forgotten about paperwork but the front desk was kind enough to let me know that it was ok and I filled it out on the spot. Like I said I thought I did say over the phone that the appointment was for cleaning, but upon the a lot of xrays taken, I was advised to do so another time and something to do of my wisdom tooth. The Dr. referred me to an oral surgery specialist to have it removed. I've had the same problem. Every dentist I go to tells me you still have a wisdom tooth and I let them know it doesn't hurt. I've had it since I was in my late teens coming into adulthood and now that I'm in my thirties, I don't feel it as it doesn't hurt. I get it better now than later, but I was told from other dentists not to touch the area as it is no bugger I was there for an hour.. just to take xrays of my teeth and the little time left, the Dr. going over what needs to be done. I also have a space from the crown that was recently removed from another dentist and I don't have plans to put another in atm. Now I have to make another appointment to come back so I can get the cleaning done (which I really thought it was today) was upset about it, but the receptionists and everyone there were really nice It was a clean dental place. The receptionist were nice and the Dr. as well. I gave it a 3 star rating due to the service I thought I was getting based on the phone call and upon arrival it wasn't what I expected to get done. Will still def come back because I need to make another appt to do the cleaning of my teeth. read more

If you want a dentist who is not only a great person but very professional look no further. Not only doesn't charge for x-rays but for me knowing I have limited funds offered a 30 percent discount to complete the work! I just can't say enough about how he cares about me as a person not just a patient. I give him ten star's read more

My family and I followed our hygienist to this dentistry and are super happy here. We came probably around 4 years ago. This is further from our prior dentist, but Ian K is worth the drive. We don't fear getting our teeth clean because the cleanings are like a teeth spa. They work with our dental insurance, which is Humana. Everyone we've dealt with and gotten to know are awesome - Ian, Christian, Jamie, Chloe, etc. Unfortunately our favorite dentist left, but Dr. Spring and Dr. Swanson are good as well. We not only get our cleanings here, but when a filling is needed, they easily take care of it. They always let us know what our portion of the cost is before doing any work and will work with us on financing options, if that is needed. I personally have gotten an implant here. There were some challenges here and took longer than anticipated, but in the end, all is good. They wanted to make sure that the implant was done correctly and that it would last for a long time to come. This did take probably a half a year longer than was thought, but I would rather have it done correctly than not and have to redo again. They have also replaced a couple crowns that I had that didn't last from my prior dentist. I am confident of the work this dentistry does and if there is something that happens that shouldn't be, that they will make things right. The place is clean, organized, well-maintained. The staff is wonderful. We feel like we are a part of the Premier Family. Would highly recommend. read more

(succinct) Friendly. Professional. Timely. hygienist Ian, efficient & timely. Dr. Spring is 1 of the best dentists I've seen (after 20yrs.) in AZ. read more

Great dental care office. The reception is always super nice and the dentist there are always good! Highly recommend!

I have to say this office is so awesome. My family has been coming here over the years. My husband has gotten an implant and crowns done. My son even had his braces done with the office. As for me I got a crown and my teeth whitened. Now I'm smiling all over town. I like how the procedures are explained or if I have a tooth concern and options are discussed with me. I have gotten a chance to meet all three doctors Dr. Spring, Sr. Birch, and Dr. Kerbs. Yes the doctors are awesome as well as the dental assistants, hygienists, and front office. I highly recommend this practice for your dental needs read more

Premier Family Dental Care - General Dentistry Near Me - Gilbert, Arizona

It' shard to find a good dentist and my daughter and me are very happy to be patients of Premier Family Dental Care. The doctor and staff are the best You feel comfortable and welcome there. Thank you Dr. Spring and dental staff for a great service and care. Highly recommended! read more

I've had a tooth ache for a while so I called Premier Dental and they told me to come right in even though they were busy and I have not been there before. there is nothing worse than a tooth ache made an appointment for later for a complete exam and they fixed the one tooth that was causing the pain, Thank you read more

Dentist was nice and professional, hygienist was also very nice and thorough, the front desk was very sweet but some lady who sits in an office across from the front desk, rude, unprofessional, yells at not only the checkin gals but mess I was standing there checking out. I refused to turn around and acknowledge her yelling. I was in the office about a month ago when the front desk gal was attempting to go over the crown cost with me while the lady in the office was yelling at her. I have since called twice for my crown expense, requesting the coverage and cash pay amount, not a word back. Nadda, zero. My entire family changed dentists to go here but I can say, one person can ruin it for the entire office. I also called and left a message for the dentists, doubtful they received it. read more

I have been going there for years since we moved to AZ. I get cleaning and X-rays every 6 months and have had several crowns done as well. I called today because my crown fell off and was told it would be 2 weeks before they could put the crown back on. Poor customer service! I've never been treated this poorly with no concern to my situation. I have also referred several customers to them and family members. Never again! read more

I've been to many dentists in many states over many decades, but my experience at Premier was the worst. I went in for a check up and cleaning. Got multiple X-rays and pictures of my teeth and then was taken into an office and presented with a price list for an advanced cleaning and all the work Dentist David said needed to be done. I declined to sign the agreement. Having not had a check up for over a year because of the pandemic I was not surprised that work is needed on some of my old fillings. What ruffled my feathers was the abrupt and disrespectful way I was treated. So I left without the cleaning I came in for. But I do have a bill for $477. And to get these records transferred, it has taken several phone calls by me and my new dentist. read more

Dentists very thorough, thoughtful & forward thinking towards preventive maintenance. Hygienist also thorough & experienced. Front office staff always friendly & professional. read more

Outstanding Dental Cleaning Services at affordable prices provided by Ms. Charlotte Harper, RDH, at Premier Family Dental Care located in Gilbert, Arizona. Ms. Harper treats her patients as very important people. Thank You Ms. Harper. Please call 480-279-5611 or 480-630-7266 for more information. read more

If I could give less than one star, I would. These people seem very nice, but unfortunately it has become clear that this company is very, immoral and dishonest. I feel that I must warn future potential clients. I came to this facility with my husband (different last name) and I referred both of my adult foster children with cognitive disabilities (both also with their own last names). It seems that they did not connect our names as they pulled the same scams on each of us. Both of my foster daughters were told that they needed extensive work, which I initially believed because they aren't always responsible with their teeth. They were told needed thousands of dollars of fillings, had 'cracked teeth' and when one of my daughters went in once, she suddenly needed an 'emergency' root canal which cost thousands--- to girls with disabilities who the office knew were living on social security and had state-appointed guardians because they were unable to fend for themselves. My husband has had bad teeth for a long time (grew up overseas) so his need for extensive work was plausible. But, I've only had one filling in my entire life and then suddenly this office told me I had a cracked tooth and needed extensive work. I went for a second opinion. There is absolutely nothing wrong with my teeth and I feel disgusted that my family was robbed by these horrible. I'm especially sad because two of the people that they stole from are vulnerable and it didn't make a difference to these charlatans. Stay FAR away. These people are as honorable as crooked car salesmen. read more

I was very frustrated with the last Dentist that I saw, made an appointment for a second opinion, and the entire staff was so kind. He gave me a treatment plan and was pleasantly surprised at the cost, so we started right away. I highly recommend them. read more

I love Premier Family Dental Care! The front office staff are professional, friendly, and welcoming. The hygienists are very talented and make the cleaning process as easy and pleasant as possible. The dentists, like Dr. Spring, are also great -- they have a great sense of humor, are very knowledgeable, and really take the time to get to know you. I'm always impressed by how much each member of the staff remembers about me and my life from my prior visits. They are also very thoughtful in terms of working with you and your insurance (or lack thereof), to make your dental care as affordable as possible. And they are great with kids! I highly recommend them to anyone looking for a new dental office. read more

I have always been consistent with going to the dentist and have been to a lot of offices over the years. Premier Family Dental is by far and away the best one. From the time you walk in every one there is friendly and makes you feel comfortable. I have never had any problems with any work I have had done. I would highly recommend this office as your go too For any dental work. read more

Dr Birch and the team at Premier are so awesome! I switched over from another office in Gilbert after having issues with so many different doctors coming and going. They treat you like family here! I won't go anywhere else! read more

Outstanding Dental and Customer Care Services found at Premier Family Dental Care located in Gilbert, Arizona. Office Phone Number is (480) 279-5611. Dr. David Spring, D.D.S., and his team are experienced, smart, polite, and caring professionals. Thank You for helping all of us. Frank F. Robison, III, R.N.-B.S.N., B.A., Culinary Student. read more

Have nothing but positive things to say about Premier family dental. Needed 2 implants, and Dr. Birch used his skills to do a superb job. The front desk is always friendly, but the true greatness lies in the dentist. I would recommend Dr. Birch to anyone in need of any dental procedures. read more

A little over six years ago I started going to that dental location, I build a lot of plaque so I get cleanings every three or four months, during one visit I complained about pain in my lower jaw by my left canine tooth. They eventually found that I had a cavity below the gum line and said that the tooth needed to be pulled. They have a large sign outside that states Dental Implants $800.00, I was charged $2,800.00 for my dental implant, when I questioned them they said that price is for patients that have dental insurance. The implant lasted four years and I just had a Periodontist remove the implant along with the tooth next to it due to sever bone loss. This procedure will cost me over $5,000.00, and it should never have happened if they would have told me how to look after the implanted tooth properly. I highly recommend avoiding their practice, I went over and spoke to their office manager and was told there was nothing that they would do to help offset my new periodontist bill. Once again, they used a bait and switch when it came to my implant and they should have found the cavity before they had to pull the tooth, I see them as being extremely unprofessional and only interested in making money at the expense of their patients. FYI, I used to make their entire staff elaborate and tasty lunches, I did it because I enjoy cooking and not not do it for a discount, but one would have thought and expected that their practice would look after my dental needs before it became critical to have to have the tooth pulled, which once again, was just pulled yesterday on October 15, 2021. Please avoid their practice at your peril! read more

Finding a good dentist is hard. Find an amazing one is like winning the lottery! Dr. Spring and his staff are incredible. The office is clean, modern and very well cared for. The staff are all very friendly and compassionate. Dr Spring takes the time to really explain what is going on, your options, and why he believes that is the best course of treatment. I also appreciate that he is conservative with treatments. He recommend watching certain baby teeth that another dentist had told us needed fillings, rather than drilling a tooth that will fall out soon and didn't need treatment. I think a lot of dentist offices get a bad rap for acting more like car salesmen and trying to upsell you on things you don't need done, but Dr Spring is the exact opposite! I have terrible dental phobia and need some work done including the dreaded wisdom teeth extraction, but after my consult I felt totally at ease with what needed to be done. Everyone was amazing with my kids, ranging from 3 to 14, and they were all very comfortable with the staff. Nobody likes going to the dentist. That's just weird. But I'm so happy to have found one that not only doesn't terrify me, but is actually as delightful as a visit to the dentist can possibly be! read more

I was referred here by my coworker since I was previously quoted an outrageous out of pocket expense for a procedure I did not feel was needed or warranted (since I wasn't experiencing any pain) from a different dental office. I came here simply for a 2nd opinion and turned out I needed a crown rather than a root canal. I was pleasantly surprised with the atmosphere and level of customer service I experienced from Dr. Spring and all his wonderful staff. Typically dentist offices make me nervous and usually always feel sterile but I did not feel like that one bit. I wanted to leave a review after my procedure (it's been 4 days after my permanent crown has been cemented) and I am a happy camper! No pain just a little sensitivity to cold food/beverages which isn't bad at all since I've always experienced that with my teeth anyways. I am impressed with the quality of service I received at an affordable price I could afford! And I was also relieved to know they offer financing as well:) I will gladly commute the 30 minutes to make this my permanent dentist. Loving the results with my new crown and fillings. Would recommend 100% read more

I love these guys! Charlotte, the dental hygienist, is considerate, polite, and extremely capable. She recently did a 2 perfect deep cleaning sessions, one on each side of my mouth (top and bottom) Zero complaints! I also saw Doctor Spring and his dental assistant, Christian, and they are both extremely polite, professional, friendly, and considerate like their colleague, Charlotte. I used to hate going to the dentist, but now it's a breeze! Thanks so for treating a concerned guy well! Oh! Almost forgot! The office staff are just like the dental personnel; easy to speak with, cordial, and outgoing. Today I mentions a little discrepancy, and they fixed it less than a minute. It sure feels nice to be believed in!!! read more

This is by far the most friendly dentist I have been to. They have great customer service from the time you walk in, to the time you walk out. They even sent a thank you card signed by each staff member. The actual facility is very clean and the systems they use are very advanced making the experience easy. They are great with my three young kids too. I highly recommend this location. read more

We are new patients to Premier Dental. We were hunting for a caring dental office staff, and we weren't disappointed. We opted to have additional work since their prices were so affordable. They also had up to date equipment and techniques. They offered immediate service when I broke my tooth. My husband and I felt as though our dental procedures were a high priority. read more

Super Friendly and great staff! I highly Recommend this place they always take great care of you and your teeth!!

Amazing service from the moment you walk into the office, I highly recommend this dentist office because is such a friendly and kind environment. Amazing doctors they take the time to talk and make you understand what's going on . I'm so happy to use them as my dentist .HIGHLY RECOMMEND !!! TUMBS UP !!! read more

Love the service we've had. My son had root canal and crown recently and our experience with Dr Kerb was wonderful. The office staff is cheery and helpful and everyone has been so accommodating of our hectic schedule. read more

My experience has been a great experience I had a beautiful assistant named Kim and dr. Kerbs was great I really enjoyed my experience I enjoyed the have complimentary water in the front when you enter. I've enjoyed my experience as far as my implant is concerned it's been awsome thank you very much dr. Kerbs. read more

I had a tooth ache and was told by another dentist that there was no problem. I saw the x-ray and knew there was, so did Dr. Kerbs. When I walked in the door I felt very strange. The staff treated me as if I was a good friend. I love going to see this dentist and have recommended him to my family and friends and will continue recommending him for the excellent state-of-the-art dentistry he and his excellent staff provide. Thank you for giving this former dental assistant the same kind of service that I had always provided to my patients! Gigi F. BSN.,RN read more

I've been to many dentist offices over the years and I truly enjoy visiting premier family dental. My whole family goes here and we've always had pleasant experiences. The entire staff is very friendly and gracious. I've never had to wait long once I get there. And if I need to come in without an appointment to get checked they are accommodating. read more

I absolutely LOVE Premier Family Dental Care. From the office staff to the Dentists, everyone is so nice and makes you feel so welcome. There prices are awesome and they never try to sell me something I don't need. Overall great Dental Office. read more

Just moved to the area and cracked a tooth! I was able to get in the day I called as an emergency appointment and I couldn't be happier with them! They have a very friendly and knowledgeable staff! They went through every step of the process and made sure I was fully aware of what was going to be done! I am glad I found them and would highly recommend them to anyone! read more

After YEARS of avoiding the dentist, the atmosphere made me feel much more relaxed. The dentist was understanding of the situation and with the pain I was In he was, compassionate. The ladies in the office were helpful and made it very easy to get in to see him around my work schedule. Thank you. read more

Premier Family dental has one of the best customer service experiences. From the front desk to the hygienist and especially the doctor. My son always enjoys his visit. read more