Just had my Balljoints replaced an they didnt have the correct tool so they took the tool they had…read morean modified it to work so now they have a special tool for balljoints for BMW's. It was a little longer then planned but that's because of the tool issue and finding two ball joints for my year. Either way they always have treated me right an are honest. That's the most important when having a car serviced. I'd rather know I need this an that instead of them just overlooking it for my pockets sake. I prefer safety over money anyway this is the 3 year they have worked on my cars and I recommend them to anyone who asks. I'm not saying they're perfect because it doesn't exist at any shop it's impossible so I don't care what anyone says they have always been a great company. If he can't do the work he will know of a place or two that he can recommend. Stay safe everyone

Dave has gone above and beyond in keeping my family cars on the road. His attention to safety on…read moremy daughter's car - making sure it was road worthy earned my business. I have had multiple repairs, inspections and mainetance done here and it has always been done quickly, efficiently and for a fair price.

I can't enough good about Dwight. He is one of the most hard working honest guys I know. My wife &…read moreI have been going to him for sometime now for all of our vehicles. He always goes out of his way to make sure you are helped. If by some chance he is booked solid he will come right out & tell you. He won't keep you hanging on. He will also steer you in the right direction to another mechanic so you aren't waiting. I remember my grandfathers & dad used to tell me honesty goes a long way. That's Dwight 110 percent! On another note Dwight's right hand man was Jeff. Jeff was a great guy top notch! I know it's been awhile now but RIP Jeff. I miss our talks at the garage. We sure had some laughs together my friend.

Bill is the best! I first brought a car to him 32 years ago. I don't have Volkswagens anymore but…read morehe was still willing to help me out. You will enjoy getting your car fixed at VWW!

It's wonderful the world has found a place for a guy like Bill who runs this shop. He is a dying…read morebreed of mechanic who knows the vehicles he services with care and precision. His charges are more than resonable and hard to beat. My 2003 vw wagon loves him because he has kept it running smoothly and safely. Highly recommend this shop, wouldn't go anywhere else. Hope he doesnt retire soon because l know as long as he is around l can continue driving my vw that l love.

The woman at the front desk didn't even acknowledge me for the first minute (at least) with me…read morestanding 3 feet in front of her. I wanted to start waving my hands around like "Do you see me?" She didn't look my way, she didn't say "I'll be with you in just a moment"...NOTHING! How do you completely ignore potential customers? Then when I asked about a certain service she said one price, then another that was 25% higher. Is she just making up prices? I'm not sure how people can stay in business acting like this to potential customers. I'll never be back despite them being conveniently located. I completely understand the other one star reviews. I'll be voting with my $ elsewhere.

Well, the person that left the far five star review is way off base, but I also see that it is…read moreseven years ago. If anyone is giving a review today, they would all be one star reviews as the past reviews indicate. I assume she is the owner, but as everyone else has said, she is extremely abrupt, unhelpful, and really doesn't care whether she gets your business or not! Warning people, try someone else as I am doing.

Terrible service, they are selling cars that shouldn't be on the road, after my car go reported to…read morethe DMV by another mechanic two weeks after they inspected it, we found out that the car they sold me year prior shouldn't even be on the road let along have passed the inspection. All the owner could say was oh sorry my mechanic was on a hurry that day and he put a sticker on your car to be nice to you, REALLY? speechless. Save your money and go somewhere else.

My dad bought a truck here not even a year ago! The owner told my dad that this truck is the best…read morefor what we needed it for! My dad spent a good percentage of money on the truck! Here is the thing my dad treats cars with a lot of care, two or three months later the transmission went to hell, he went to the owner that sold him the car and asked him to fix it ( we had insurance on the truck) he told my dad that he had no time to fix it! My dad paid a lot of money to fix the transmission! One day when he was heading to work the truck frame broke in half! My dad called AAA to have them tow it, to another car mechanic! The other car mechanic told my dad that the truck should have never been inspected! This shows you how much this places cares about your life! Don't trust them, it's not worth it! My dads life could have ended because they only care about the money not the people!

I moved to Colchester a few years ago. Since being here we used a regional tube and lube store for…read moreoil changes and tires. Went to Mikes for some parts one day. They treated me well and helped with parts. I started having them change oil and auto parts. Eric, Mike and Eric 2 do a great job and knowledgeable. They go out of their way to help! Thank You Guys!

Awesome service and extremely knowledgeable. They go out of there way to help even when they dont…read morehave to. highly recommend this auto store!