I went to get my car inspected at the Autosmith the other day. Not because I heard good things (just the opposite), but because I was feeling lazy and the Autosmith is close. They inspected it right away, and found that I needed new springs in the front--they said mine were broken. Their two options to fix the issue would have cost me approximately $615 (the "cheap" option) to $665. Well, folks, Tracey Phelps doesn't have $700 kickin' around, so I got a second opinion. My boyfriend, Jake, took a gander at the springs and being a car guy, noticed that the springs WEREN'T BROKEN AT ALL. The paint was peeling off, but otherwise totally fine! He then told me that the Autosmith tried to rip him off in the past and that I should head over to Bob's Auto in Essex. All in all, it cost me $65 for an oil change and inspection at Bob's Auto, as opposed to ten times that at Autosmith for work that I didn't even need. I know Autosmith is trying to expand and pay for their new stuff, but can they give their neighbors a break? I can't afford to pay for your new shop, and neither can most of us in this cruddy recession. read more

My family and I recently moved to Essex and received a coupon for a free oil change to Autosmith. Normally I do my own oil changes and wouldn't bother, but I figured why not. I was glad to see they found an issue in my front end (go figure with the wonderful roads in VT) while doing the oil change. It cost a bit more than a free oil change, but was certainly reasonable and the service was very prompt. Thank you again and I would recommend anyone to try them out for fair prices and honest quality. read more

I have been to the Autosmith many times with assorted vehicles. My visits have primarily been for annual inspections or tire changeovers but we have also had the occasional oil change or minor repair. I have always found them to be easy to work with, I have never had any "surprises" or felt as though I was being taken advantage of. read more

My car started making thumping noises whenever I accelerated on my way up to Cambridge so I came here. They immediately took my car in and fixed the issue. It is very clean, the people are very nice, and there are comfy couches for waiting. I would reccomend this place to anyone that needs to get their car fixed. read more

I had a mishap which got me stuck in a ditch. Simple tow out backwards on my frame hitch would have sufficed.

I put my car pretty far into a ditch with some bushes on a very icy road. It was a little more difficult of a tow out than I was able to describe to the employee when he called for my location. It also made it more difficult when he arrived and my vehicle was missing the front tow hitch, causing him to have to try and pull it out from the back. He was very patient and persistent. My vehicle came out with some skilled work from the employee, but unharmed. He did an amazing job and was prompt. I will call again for any emergency services as needed! Thank you! read more

These guys are local, good, and inexpensive. I've had both major and minor work done and was never dissatisfied. I recently had an old Subaru in there with a bunch of rust on the subframes, and they were able to save me a great deal of money by looking around for a used subframe. Everything has been done on time and according to estimate, and their estimates are generally considerably lower than from a dealer. The shop is clean, the waiting room is pleasant, and the staff are courteous and informative. read more

The worst customer service I've ever experienced. I was in the area and had car problems so I had them tow my car to their garage. I knew what the problem was, which was that there was too much water in the coolant and it had froze up and had to thaw out in a garage. After I told them what the problem was, they continued to tell me that they had no idea what the problem was but in the process they broke my car door handle and my center console. They said it wasn't their responsibility and they charged me $175 for the tow and to look under the hood and to leave me with broken parts which are cheap replacements that would have ensured my future business if they had simply took responsibility. Not cool, don't bother ever giving them business! read more

JD the owner of Autosmith and John the manager of the place are some of the best people to work with. Their number one goal in mind is safety of the people they work with and the people the work for (their clients). Honest hard working group of guys who get the job done timely and with high quality. Any indication from anyone that even suggests that they would try to rip someone off is absurd. The Bugbee's are a great family. I always bring my car to the Autosmith and always will. read more