What can I say about these guys? In a rental and was towed…read morein to location Don't know that there is a "Tire Change" season and totally booked- they squeezed me in to get us back on the road. If I lived local, it would be my go to for sure- all of the staff were great

Couple of things, they prey of people with no idea of mechanical knowledge…read more If you go for an alignment, they will try to sell you shocks. If you go for a ball joint, they will sell you control arms. They will say, it will be impossible to do the job without the upgrade. They prefer to use their source for parts because they make upwards of 30% on that brand. Lastly, they will charge you $50 for 2 rags and 1.00 worth of break fluid. My advise, go somewhere else for the same price.

Approximately 11 hours to get to my location. Ended up getting stuck twice having to winch…read morethemselves out. Trashed my neighbors mailbox's And then just took off, without a word.

I have been a client of hometown for 8 years and my folks even longer. They've always treated us so…read morewell, fair prices, short repair times, honesty and integrity; however, they just lost a decade of loyalty to one incredibly unprofessional phone call. On September 20th 2024, I brought my 2007 Honda Fit to Steve to take a look at some service lights and a funny noise. He fully diagnosed it on the spot, told me I needed to bring it back for a new transmission and new brakes and that he'd call some parts companies and get back to me with an estimate. He never contacted me again. A few nights ago, 12/2/24 my engine started billowing smoke late in the evening and I emergently had my car towed to hometown after hours, thinking that as a loyal customer they may be able to get me in. Instead, I got a phone call from Steve telling me that they have never and will never work on Honda Fits, my car is blocking the plows (there is no snow) and that I need to bring it elsewhere. I asked for a recommendation, and he told me that no one will work on a Honda fit and he won't send me to one of his friends. I brought up the diagnostics he did, and he told me that when he did it "6 months or a year ago" (actual timeline = 10 weeks) that he did indeed call me back with prices, "or maybe left a message". So in one conversation he both admitted that he did work on my car and looked into parts but that he also has never worked on my car and won't in the future. I think I asked one more question and he told me my keys were in the cup holder and hung up on me. Great business, Steve!

This mechanic has been great so far. We needed something reattached on the under side of our Mazda…read moreand they fixed it without issue. The big win was being able to make an appointment online and communicate via text. That is so rare and it's very appreciated!

I think their prices are high and was disappointed at their unwillingness to road test my car after…read morea repair. It doesn't inspire confidence. Every mechanic I have ever known in over 25 years always road tests a car after they touch it.

If you need easy services done, VIP is a fine option but expect a long wait. The first time I used…read moreVIP I waited 2 hours for an inspection. I assumed it was just a busy day, but then both times my tires have been changed over they took a full day to do it, even when I said I needed my car earlier. Their communication and customer service skills can be improved.

Good location for lots of services on your car, but they would not pass an inspection that was…read moreclearly fine. There was no safety issue from this either, to their credit they did waive the service charge, but maybe they could be a little better with working with the customers.

I just had the transmission fluid flushed and changed along with the filter. The guys were…read moremeticulous with the work they did. The work took longer then they or I expected. They explained why it took longer and only charged me what their job program called for. Even though it took about 2 hours more to do the job. I will defiantly be using them again. Thanks guys!

Consistently great tire and general auto service at reasonable prices! Excellent people to deal…read morewith!

Winter tire swap is a pretty common thing to do in Vermont. We brought our vehicle in here for…read moresomething as simple as putting four wheels on a car and torquing them properly Except they decided to not tighten down my wheels at all hour after installation the Front wheel fell off, leaving me stranded, causing major damage to my vehicle resulting in approximately $5000 and a month with out my vehicle At the end of it all they didn't take responsibility and pay out for the damages. I'm glad no one got hurt in the process. I understand everyone makes mistakes. most mistakes are avoidable especially when all you need to do is verify your work double check something as easy, putting on a car rim it's not rocket science

I moved here from SoCal, and it's my first snowy winter in 20+ years, so I was pretty clueless…read moreabout what I needed for winter. Garrett took his time explaining my options over the phone and was knowledgeable and patient answering my questions. I got great snow tires for several hundred less than I expected to spend. They put them on and did an inspection I added at the time of my appointment in about an hour. I'm so happy I ended up coming here, they are kind and efficient and great at what they do. I also wanted to add a note that I was told that the online appointment scheduling doesn't work well and often double books, so if you scheduled online, I'd also give them a call to confirm.

Bottom line: I highly recommend this company. The value was excellent. They are honest and fair. I…read morewish they were based in Atlanta. If you want more information, I was in town for a ski trip (from Atlanta) when my wind shield wipers tore and I needed fast service with multiple snow storms predicted for my long drive. I was near this shop when I pulled in and asked if they could help and Scott and team at VIP tires and services really gave me a VIP service. I was on my way next to Ohio (long road trip) and super pressed for time when the team went above and beyond by replacing my wipers and double checking my fluids to give me extra peace of mind for the trip. Thanks again for your service! I appreciate you!

it has taken over a day and a half to get four tires. I made an appointment for 9 AM on Tuesday…read more VIP didn't touch the car. Apologies all over the place, "bring it in on Wednesday and we'll take you first." not even close. The staff treats customers like trash. While I was waiting three other customers were screwed over as well.