Waited hours over paperwork to get my dog back, then they forgot the catheter inside his arm so we had to bring him back to get it removed, how unprofessional read more

My pup was injured in a hit and run and we brought her here because they were the closest to our home. After paying $2100 for her emergency visit, ecollar and leg wound closure, we got to bring out fur baby home. Less than 24 hours later, her sutures were reopening so we brought her back to Premier. We were quoted $300 to put our pup under anesthesia, fix her sutures and insert a drain, along with some additional meds. At 6 pm, the attending vet called after they were done and said our dog started waking up during the procedure so she had to give her some additional anesthesia and there would be a small additional charge, but she took off some other things since we were just there. She explained it looked like our dog got to a couple of the sutures in addition to the wound being deeper than they thought, and the other sutures loosening/not properly done so she re-sutured her entire wound. They were giving her a properly sized ecollar and prepping her to go home.. The vet said that after 630 our dog would be ready. We got there at 640, one of the coordinators presented us with a final bill that reflected a 50% increase from our estimate. When we asked the coordinator she said the additional money was due to our dog waking up during the procedure. When we talked to the vet, Dr. Melin, she was SO unbelievably rude, lied and said the original estimate was $800, and brashly informed us that it took her close to an hour to clean and resuture the wound so she wasn't changing the price. Then she hung up on us. We felt we had no choice but to pay the additional costs. After that it took them 30 minutes to bring our dog out with no apologies or explanation. Dr. Melin then wrote in our dogs discharge papers that the sutures came out solely because our dog got to them and our dog was left "unattended"... another lie! Her sutures were improperly placed the first time, her ecollar was too small and the first vet ordered that she stay in a confined cage, just big enough to turn around in! I cannot believe the unprofessional demeanor and unethical actions displayed by the vet and staff here here. This place cares more about price gouging than your fur family. My God I will never EVER go here again, and please if you have another choice, take it. No one deserves how to be treated the way we were, especially after dealing with a traumatic event! read more

They took good care of our dog in the hardest of times and I'm thankful I brought our labradoddle here. The outcome wasn't what we wanted but you can tell the staff/vet was very caring towards our pet. Highly recommend this place and I'm glad we brought our dog here. Thanks so much to the night shift for the excellent service to both humans and animals. read more

Not too impressed with the place. Although the veterinarian was very nice, we just didn't feel confident in the animal hospital in general. The receptionists seemed clueless as to how things are ran. They didn't even know what the vets name was! I understand you'll pay more for 24 hour service and am totally fine with that; but it would be nice if they knew what was going on. read more

beware!!!!!! please beware!!!!!! all of these reviews from others and myself now are honest correct statements! i just had my dog here christmas eve. she was panting and was shakey. as a concerned pet parent, i decided to bring her here since with the holiday, our family vet would be out of town. (that's where the price gouging and scam began) it all started with taking my dog in the back and coming out with a $2600 estimate that involved tests and xrays and oxygen and hospital stay....... they basically told me that my dog needed to be hooked up to iv, oxygen, and stay there overnight or she would die. the vet literally told me that she was in very bad shape; had me and my husband thinking my dog was on her last leg. in the morning the vet called me and said that after reviewing the xrays they see spots on my dog's lungs and that she needed to stay longer on oxygen. we were going to pick her up at midnight which would have been 24 hours there. right when i was heading to pick her up, another vet called me and said that my dog was still in bad shape and needed to stay...... i got to the clinic and demanded my dog back and not 1 but 2 different nurses came to me trying to pressure me to leave my dog telling me she will die without oxygen. (total scam to milk innocent people) all about the money!!!!! they gave me back my dog with dried feces on her anas area mist likekt caused by a rectal exam, bleeding from her nose, and still huffing!!! to add, the doctor never came to talk to me regarding my dog nor was i given any meds to take home. (this is totally insane!!) i took my dog home and from 12:00am until 10:00am no oxygen and she was totally ok!!! she went to the bathroom by herself and ate. (things the clinic said she wasn't doing) another lie scam! by 11:00am my dog was at our family vet where she was immediately seen. our vet gave her antibiotics immediately, drew blood, and a shot to clear any extra fluids from her lungs. ((to add, zero oxygen)) my dog has a simple cold or more like a walking pneumonia from possibly swallowing vomit or digesting something bad. my dog is sleeping well, doing well, and in better health than what this disgusting scam chop shop place runs. *****i refused treatment by this money scam place and my dog was sent off like a piece of garbage because i didn't let them wack my credit card. after refusing treatment, my credit card was still wacked $2500 for their bs chop shop bill of total nonsense that my dog didn't have going on. newspaper, tv, bbb, and all other agencies will be notified of this malpractice!!!! charging an innocent person's credit card on christmas for a scam in unlawful!!! beware!!!!!!! read more

Our experience was years ago but after reading all the negative post I felt compelled to share my story as I see things haven't changed for the good. Our dog was misdiagnosed at this facility. We were told our 3 year old shih tzu should be put down due to a collapse trachea. We instead had her treated throughout the night so we could have her seen by our regular vet. Long story short through the help of The University of Madison Vet school we were referred to the Buffalo Grove animal hospital. We were told it is the best local place. This is where we were told she did not have a collapse trachea! What if we had listened? I wrote to the Illinois Department of licensing who reviewed the case. I suggest everyone who had a bad experience do the same. read more

Premier Vet Group Grayslake saved my dog's life. Gus is a 12 lb Havanese who was attacked by two large dogs on Jan.2, 2018. The dogs dragged him out from under the fence in our backyard. His jugular vein was severed, he broke his shoulder and lost his right eye. Gus lost a lot of blood. The vets, surgeon, and nurses here met us at the front door and immediately took Gus back to be operated on! They worked quickly and efficiently. Gussy's prognosis when he first came in was far from hopeful, but he is still alive and running around today thanks to them! All of the staff here are incredibly kind, professional, and hospitable. Although we didn't even talk $ until Gus was stable, the price was great considering the severity of Gus's injuries and the great care and expertise of the doctors and nurses who treated him. I recommend Premier to every single person with a pet. We are so grateful for you all, you are our HEROES and Gussy's heroes too! read more

Nice staff but very expensive and could not diagnose my dog. Save your money and go to Crystal Lake Vetranary

Took my dog in for a cut on his front leg they were very fast in stoping his bleeeding by putting a pressure bandage on but from that point on i wasnt seen or talked to for a hour and 20 mins till the point i just got up and left thank god i have a friend that is a vet and helped me out untill my dog had surgery monday morning read more

This place is more concerned with money than making your pet well. Twice I've brought in a sick cat, always the same diagnosis "We'd love to help, but the cat will need to stay overnight on oxygen for $1000 and then there's an expensive battery of tests before we might even know if they could be treated." Skip it, keep your animal comfortable and take them to a real vet in the morning, where they care about the animals and not how much money they can make keeping them overnight. read more

I was referred here by another vet who felt like Premier Vet could provide a better level of care than she could at her practice. I drove over and we were seen right away. It was a holiday week and Dr Sandman preformed emergency surgery to remove a piece of a toy that our naughty dog swallowed. She is an experienced surgeon who was very confident in her abilities and in the surgery. She was sensitive to me and my feelings and anxieties and explained and she then reexplained all of the options, risks, and benefits. The front desk staff was helpful and the nurses were all informative too. I really appreciated all of the telephone updates. It is obvious that everyone in that office works there because they love animals. While it was not inexpensive I felt like the prices were fair. When it comes to surgery I wasn't interested in shopping around for the cheapest care I could find. All of the vets, veterinary nurses, and staff beyond impressed me. Hopefully we will never be back for emergency surgery again but I cannot express my gratitude for them enough. read more

I had to put my dog down on 4/3/15 and it was a terrible experience. It had been a very bad day and a terrible situation and these vets only made it worse. It started out with them being condescending and rude and then be fake and acting like they cared when it was clear they were not. When it was time and I had come to terms the incompetent vet was unable to put a catheter in correctly and the medication was not administers correctly. My dog had to lay there and suffer for 20 mins freaking out when he should have been at peace. They were unprepared, poorly trained and made this terrible day even worse. I am heart broken my dog had to suffer his last few minutes of his life. I do not recommend this vet read more

We were thankful that they are an ER open 24/7. Our cat was very sick over the weekend and her regular vet was already closed. The bill was heftier than our regular vet, but it is understood. The staff was very friendly and granted it is an "ER", we were taken care of fairly quick! read more

I had my 10 yr old female mastiff there on April 9. I suspected a UTI, and after three hours, they took her in back for five minutes, and confirmed my suspicions. I have no idea what, if any tests were given, or if she was even seen by a vet or just a technician. Two hundred and fifty bucks later, we left with a prescription for an antibiotic and another pain med. we were there, mostly unacknowledged by the staff for a total of four hours! She took her last dose of antibiotics Saturday morning and Monday night she was exhibiting the exact signs that be out her to the vet on the 9th. This time we took her to our regular vet (animal hospital of Gurnee on Dilleys rd) and our vet was shocked that she had not been notified of her visit to the emergency vet by them because it is the usual protocol. She also shook her head after learning which antibiotic had been given because it is rarely used for UTI infections, and is not at all effective! So now at least a real vet has seen her and examined her, taken blood samples and urine samples, and gave me a prescription for a more effective antibiotic. It cost another $235.00 bringing our vet bill to over $500 combining both vet bills but I know that she is finally being cared for properly from people who are professional and thorough! I am extremely angry at the expense, incompetence, and attitude of the emergency animal hospital in Grayslake! read more

Premier Veterinary Group - Veterinarians Near Me - Mundelein, Illinois

Oh man, visiting from Texas and my pit gets a nasty case of something tummy related. Went here, and the doc was so helpful. Mrs Judy and one other nurse (forgetting her name-gray haired sweet lady) was so helpful and were even willing to talk about payment options if the bill was too high. When I visit my folks again, definitely coming back here if Mason needs anything. Clean facility too! read more

I brought my 6 year old cat here a few weeks ago for a mouth injury that we weren't sure how it happened. We arrived, filled out paperwork and waited for 5 hours before we were in a room, without any time or wait recognition, nor did anyone come to check on my cat to see if she was okay... her tongue was out and she was breathing very heavy and frantic the entire time. She wasn't moving much before we brought her in either. When we finally got into a room, where we waited another 20 minutes to see a doctor, the doctor did a "exam", felt her body and jaw, then gave us a $1300 estimate to sedate my cat for x-rays for a jaw fracture... then she said if we did the x-rays they might not even show what (if anything) was wrong... The other estimate was for $500 worth of pain medication. She didn't diagnose my cat, didn't look thoroughly in her mouth and said my cat was "probably hiding her pain." I asked the Dr. for her professional and personal opinion of what to do, and she didn't answer, guide me or re-assure me of anything. She told me I was provided estimates and to decide. I was given dirty looks, and felt truly judged by the unprofessional and carelessness of the doctors and nurses. The doctor barely examined my cat and spent less than 5 minutes with us total. We were not a priority at all to the staff at Premier. After we denied the sedation, x-rays, and over prescribed pain medication, we paid and then was told to, yet again, wait to be discharged. At this point i have been there worried for going on 6-7 hours...we waited for another 30 minutes. After I asked to be emailed my discharged papers, as my cat has not been out of a carrier, eaten, drank or gotten to relax at all, a nurse came out and told us everything we already discussed in the appointment. Upon returning home, I was so upset with how we were treated and worried sick about my cat, I took it upon myself and looked inside my cat's mouth, and found that she had bit her tongue and was bleeding under her tongue...nothing was wrong with her jaw as she was eating wet food just fine... The Doctor never looked at her tongue or under, otherwise she would have seen this! I paid a pretty penny for someone to judge me and dismiss my animal after spending over 7 hours at the facility!!! She was seen by her primary vet the next day and treated. She's doing fantastic now! If it wasn't for me looking and examining closely, myself, who knows what could have happened. I am an animal lover and I knew it wouldn't be a fast process and I was also worried about the other pets! But, at least tell us a timeline or check on my animal! None of that nor did anyone care about me or my pet. It was truly the worst service experience I have had as a patient, let alone my pet. I will never recommend this place to anyone nor will I be returning. read more

My dog had been vomiting & had loose bowels for about a week & antibiotics didn't work. I was told to take her here for an ultrasound to look for a cause, which cost $400. During the ultrasound, they found a cyst on her spleen & said they wanted to remove it so it would not burst & they also would perform exploratory surgery at the same time. I was told her surgery would cost approximately $1500-$2000 MAX, so I agreed to that & paid them. We scheduled surgery for later that week. They FAILED TO TELL ME that their overnight 'ICU STAY' fees are an ADDITIONAL $500/day, PLUS medication costs, nurse fees, Dr fees, etc., until AFTER she came out of surgery. Being recently unemployed, I was not prepared for this, but I wanted to do anything it took to help my little girl. To add insult to injury, the surgeon found a tumor obstructing her intestines that the Dr who performed the ultrasound did NOT find. He said it was enough to cause the blockage creating loose bowels and vomiting but it was nothing major, so he removed it. The surgery went well & everything looks great, HOWEVER, now the surgery cost alone would be around $2800. The next day, I received a phone call stating that she needed an emergency blood transfusion & it needed to be performed immediately. I told them to do whatever they needed to help her, I already had a resuscitate order in place. They said they needed my authorization, it would be $183 & I needed to bring more money in. I was heading there to visit her anyways, but they told me the procedure would take 4 hours, so I should wait until later that day. I arrived there to visit 4 1/2 hours later with my Mom & to my horror, they hadn't even begun the transfusion. Because they did not follow through in a timely manner, my dog became septic & slowly filled with fluid. It had to be one of the cruelest & most painful things to ever witness. They gave her morphine to help her but she was whimpering & panting & breathing so fast as she swelled up with this fluid,.. why couldn't they have just paid attention to her in the first place? The night Dr was cold & heartless about the whole situation. I couldn't understand how a staff member could plainly 'forget' about my dog. I pleaded with them to do anything to help her & save her life. The Dr knew they messed up, but he said it was just too late; she had no chance of surviving through the night. She died just after midnight. No one at GAETC would take responsibility for their ineptness & this mistake cost my best friend her life; not to mention $5000 out of pocket. I couldn't even have her body cremated until their bill was paid in full. It is pathetic that it is ALL ABOUT THE MONEY with these people, not the well-being of your beloved pet. Please take my advice & AVOID THIS PLACE at all costs! read more

So about a year ago my dog was neutered at our normal vet. Over the weekend his stitches popped open and this was the closest place to go. They put us in a room as my dog was over excited by the amount of animals in the waiting area and we waited to be seen in said room for five hours. I understand that their were more than likely bigger emergencies going on and I dont feel my dog should take priority BC he is mine. I do feel like not having someone to come into to give him sedatives or pain meds was off. I would have settled for anything to lessen his pain or calm him down. The staff was okay. I would not bring any of my animals here again though. I don't pretend to know what it is like to be a member of staff here, but I do know after watching my dog suffer for hours, I wouldn't chance it again. read more

It was time to put down my little fighter. My best friend and toughest cat ever. Pumpkin was 23 and had recently lost her sight. It was time. I didn't want to go to my regular vet and had heard great things about this place. The recommendation was spot on. The people were so nice and understanding. They didn't rush me at all and were so kind and gentle to my tiny little pumpkin. They held her ashes for me for 6 months with no reminders or pressure. Just come when you are ready they said. I am sure they have the same patience and bedside manor with their regular patients too. Just a nice clean place with a staff that loves animals and understands animal owners. read more

Friendly staff and great service. Highly recommend for emergency pet needs. The wait is usually not too bad and they have a comfortable waiting room. read more

My dogs condition worsened significantly over the last month. His bad days outweighed the good days, and I had to make the difficult decision to put him to rest. My brother and sister in law utilized Premier Vet for the passing of their dog and were grateful for the care that they and their dog received and made a solid recommendation. I called ahead of time and spoke with Sandy, who is an angel. She informed me of my options and pricing associated with those options. She was such a comfort over the phone. We arrived at 9:30 pm and were treated with such compassion from the instant we walked in. We were briefly escorted to a private room and were allowed unlimited time with our dog (before and after the process). You could feel in your heart how much the staff cares about your pet. I witnessed staff hold back tears when speaking with me and they never hesitated to tell me how sorry they were. Forgive me for I was absolutely hysterical that night so I don't remember all names, but a sincere thank you to Sandy, our vet tech, and Dr. Naeser who performed the procedure with dignity and respect. The staff at Premier Vet made a painful experience less painful with their care and compassion towards my beloved pet. Thank you. read more

Waited over an hour to see the vet because there was only 1 on call at 8am Wednesday morning. My dog previously had kennel cough and it seemed to have come back. Being my dog is 13 I was concerned because he was vomiting foam and when I called they made it sound life threatening. Either way, after waiting the vet came in a explained that it was indeed respiratory but I should get chest X-rays, blood work and throat cultures done. After asking what those would show he proceeded with the "if your not concerned with the causes of the infection" in which I preceded to explain that he's 13 any I don't want to pay for unnecessary testing. The vet became immediately disinterested and said he'd just put him on the antibiotics he was on before. The whole exchange was 1 hour waiting, 5 minutes consultation and 15 minutes waiting for the antibiotics. -oh and $170.00- read more

We just moved to the area and our recently adopted dog got sick. I called the vet I had planned to use, but they couldn't get us in for a day, so I took my dog here. The staff was very friendly and we were seen very quickly. The vet was wonderful--he listened to all the symptoms, asked pertinent questions, and he ran the tests I thought were appropriate for the situation. It was a little tough to pay an extra $100 for the convenience of being seen right away (emergency fee), but I knew that before I arrived (I had called) and was happy to have a place to go where my dog could get treatment right away. They gave me a list of local vets they work with for follow up. I'm happy to have a 24-hour emergency clinic so close to our new home, and I wouldn't hesitate to go here again. read more

I came in today because my 6lbs dog got snipped on by a pit bull mix. Though I waited a bit to see the nurse once we did the service and care Nicole took with our puppy was amazing and informative. She was attentive and caring and gave us great advice on how to handle our 6lb dogs vaccinations. I am very thankful Nicole was on staff tonight. read more

If I could I would have given a Zero. With exception of the Cardiologist and Surgeon I have nothing positive to say. If I cannot say anything nice I do not say anything. I would not recommend. read more

If I had known that the Oncologist at their facility was the way he was, I would've NEVER taken my sweet dog Rocco there. My dog was recently diagnosed with cancer, and he has been in and out of vet offices for the last 4 days, since we found out Tuesday. So, of course you can understand he is scared and anxious. As soon as we got into the room, Rocco was barking at him, Dr. Hintermeister, and he said "Can you get that dog out of here so we can have a conversation?" Just one of the many, MANY rude things he said to us. Here's another example: "I don't need to look at your dog; if it walks like a duck, quacks like a duck, looks like a duck, IT'S PROBABLY A DUCK!"- explaining to me that he doesn't need to look at my dog to know it's cancer from his X-rays. Here's a tip- hire someone with more compassion and better bed side manners, animals are family to some people. I wouldn't take his advice to save my dog if he was the last oncologist around. He was so rude, I couldn't believe it. He acted like I couldn't decide if I was throwing away a piece of paper or not. That's how cold he was. Never shock my hand, never said my name once, nothing. In fact, I'm certain he didn't even know my dog's name, as he told me he didn't even review his file from his primary vet. Disgusting. $130 for a consultation only to walk out worse than I already felt before. Good job, Premier, you hired a great man there! I can tell he's in it for the money, not because he wants to help your pet live a longer life. read more

I've been taking my pets here for years for any emergencies. I used to have a big dog that used to be a blood donor and he love coming to the place because the staff is so caring and friendly. read more

I lost 5 newborn puppies because this vet told to just give them milk replacer every 2 hours. They neglected to tell me that if the puppies are already hypoglycemic(or how to identify hypoglycemia) that they need sugar every 15 to 20 minutes. So I just got to watch 5 puppies slowly die while I tried in vain to give them milk replacer. Don't trust these people outright. DO YOUR OWN RESEARCH! Confirm everything and double check everything. Thank God for the internet. I was able to find out this info and I may actually save one pup, yet. No thanks to this so called vet. They clearly just want you in and out to make a buck. I mean look at the other reviews, I wish I had before coming here. Hope you guys are happy with your life choices. I know I'd be questioning whether I was cut out for this job if I can't relay simple, life saving information to a paying client. I'd be happy if this place got struck by lightning. read more

after week of my dog Bonnie getting treatment at another vet , last night she took a turn for the worst ,the people from receptionist to nurse and doctor made it easier for all involved. they were kind understanding and professional THANK YOU PREMIEG GROUP!! read more

This place has to be that worst emergency vet in the world. I brought my Dog in because it had Rectal prolapse due to his Intestinal condition. There was 2 people ahead of us. 30 mins later it was us and one other customer. Note, I have to point out that we were not of the same race of those taken care of. The one other customer including myself where of the same. I asked them how long have they been waiting? They said 1 hour. My dog was in extreme pain and they did nothing. So after 2 hours we left. This place is a joke and over priced. Do not take your love one here. Update to the latest post above in reply to said reply below. Obviously fact checking is not one of your biggest skills! Check again I was there i did render service on two different occasions and on two different occasions I received the exact same treatment... The first name might not be the same but the last name is definitely the same. I was there on both occasions. Period. Fact check your facts are way off. But I give you credit for trying to cover your rear. read more

Every experience at your clinic with my dog has been positive, a record which is tough to achieve under such trying circumstances. We have seen several veterinarians, all equally professional. On our most recent visit my dog was treated by Dr. Heather Smogorzewski to address a wound that was not healing properly. Dr. Heather offered several options, describing full impacts and pros and cons of each. She was professional and composed, and kept my dog calm. Moreover she personally oversaw his pain management and made sure my aging dog was comfortable during the entire visit. Even though he endured several hours of serious treatment, my dog was not traumatized and was playful and happy that night at home. We also have seen Dr. Coronado and Dr. Fox, and I have been highly satisfied with their professional and caring demeanor. They both resolved longstanding conditions so thoroughly neither required follow up care. I would recommend this clinic to all. read more

On June 28, 2014 we brought our four-year Newfoundland to AETC. She was in acute pain from her right front wrist. Two people were working the desk, two were caring for dogs. Supposedly, the desk personnel were engaged in "triage", a term that had no apparent conceptual or practical meaning for them. Shuffling paper, clipboard arrangement, etc. dominated their job fulfillment perceptions. Meanwhile, the dog remained in severe pain for two hours, vomiting several times during an excruciating wait. Actual veterinary staffing was completely inadequate, poorly coordinated and superficially conducted. The diagnosis was simplistic (sprain) and wrong. Two days later at our vet's, she was xrayed revealing osteo sarcoma (bone cancer); she was gone two weeks later. read more

Last night my dog was incredibly ill. Vomiting and complete GI distress. She's diabetic which throws a nice wrench into her needs. Unfortunately our regular vet was closed so we came to Premier for the first time. The receptionist was so nice and welcoming. The nurse Julie was also so kind and thorough with asking questions. She was extremely sweet to my sick girl as well. Dr. Eva Bachar was WONDERFUL. She was incredible with my pup in addition to being extremely thorough with all of her needs. Pancreatitis can be very dangerous to a diabetic dog and the treatment she prescribed has helped my Matty feel much better today. I can't thank you guys enough! read more

Although my sweet dog had to be put to sleep, the staff was kind, compassionate, and went though all of my options for her to ensure I knew in my heart I was making the right decision for my baby girl - all at 1 a.m. when my regular vet was out of town. I have been here several times & will be back. read more

Would never go to these doctors again. They lied to me about the cost of amputating my shepherds leg because of cancer. In the examining room she quoted me one price and printed it out for me to take to the front desk to pay and when I went to check out the cost was $1000 more. I argued with the girl and showed them the print out to no avail. Of course I paid it on the spot I wanted to save my dogs life! They are inept at best and greedy at worst. They had no idea what was going on with my dog. I know a bullshitter when I hear one. Within three months I had to put my dog down. They will deny it all and blame the "mixup" on my grief. Don't believe it. Take your dog to the Veterinary Specialty Center in Buffalo grove. They have some of the best doctors in the country. I took my best friend there first and they told me the truth, that the cancer had spread and there was nothing that could be done to save him. Just make him comfortable. Premiers doctors jumped at the chance to empty my pockets by giving me false hope. This review won't last long. Scrubbing bad reviews is big business. Read it while you can. I purposely omitted the names of the "doctors" Guess Why. read more

I give the Animal Emergency & Treatment Center the highest rating for both professionalism and business ethics. My 16.5 year old shorkie, Pookah, almost drowned in a lake. I pulled her out and she seemed normal, but at midnight she lost all control of her bodily functions and couldn't even stand. The next afternoon I took her to AETC in Grayslake and she was critical. After minimal paperwork and estimated costs of treatment, the staff gave her blood tests and x-rays, in less than 30 minutes. There were 8 other animals there also getting treatment. Dr. Anthony Coronado, DVM, conducted a thorough physical examination and diagnosed pneumonia in one lung and a bacterial infection elsewhere which I didn't know about. He explained the situation to me and showed me the cloudy x-ray of her lung which was unlike her healthy lung. Dr. Coronado used technical medical terms and answered my questions, and did not dumb it down. He started her on penicillin and IV fluids and recommended she stay overnight. Dr. Coronado and Dr. Deak then checked her every 2 hours for the next 24 hours and gave her physical therapy exercises to clear her lungs. Dr. Coronado advised me of other tests and treatments but did not recommend them, given her age and prognosis. He did not suggest MRIs, more x-rays or tests, CT scans or extended hospitalization that could have increased my costs. He said the penicillin will cure whatever she's got. He dictated a 7 page medical report plus lab results. He volunteered to xerox it, gave me a copy, and sent one to my regular vet. Dr. Coronado even phoned me a week after he discharged her, to see how she was doing. My family doctor doesn't even do that. She recovered in 1 week, and 3 months later she's doing well. I highly recommend AETC. read more

I just took my 7 month old puppy in as he was throwing up all morning, to the point that he was throwing up water and bile. We waited for 2 hours and never even saw a nurse, let alone a Dr. When we walked out the recetionist didn't even ask us why we were leaving. I will take him to his regular vet in the morning as this place really does not seem to give a damn. We have been gone an hour now and they haven't tried to contact us yet as to why we left. I bet they don't even know that we have left. read more

We had just rescued two puppies, one became very ill Saturday night/Sunday morning... drove over an hour to get to this animal hospital, as it was recommended by our vet after hours, and it was well worth the drive and money spent! The front desk staff was so courteous, understanding and sympathetic- as I had only owned my puppy for about 18 hours and he needed ICU support to survive. They gave me options for care/costs, we discussed and decided together... they saved my puppy and my family will forever be thankful for you. Dr Ryan was phenomenal... walked me through all options and explained things well! If I ever need a 24hr emergency vet again (I hope I don't) but I know where to take my fur babies. read more

Will probably not go to this emergency vet again. I'd rather go to Companion Emergency in Crystal Lake. We went to this place about a year ago after our dog was attacked. They did see her quickly and were able to diagnose and treat her wounds. We waited a lot though after they took her back. I didn't find them to be very compassionate for our dog or us. We were both crying thinking our dog will die and they just stood still with a straight face and watched. I get they see this every day but each person trying to give emergency care to their pet will be sensitive and not used to those circumstances so they should show more sympathy. At least an I'm sorry I know this is hard. What upset us the most was they could not explain the severity of her wounds, specifically they refused to give a % probability on if she'd pull through. I understood but felt they could have given a best and worst case scenario. We saw our vet the next day and she was able to do so and gave an outlook for her too. Not sure why they couldn't do the same. Anyway, they did save our dog. Called here today after our dog was in pain and they were rude on the phone. Very quick to state they had an hour and a half wait. The exam fee is $109. They could not quote a cost for an X-ray. That's so ridiculous. This should not be a variable cost. She said "it depends on the vet". What does that mean? How does what vet sees the dog determine how much a single X-ray costs? I just don't care for how they run their business. They take advantage of the fact people have no choices in an emergency situation. Yes, they can treat your dog in an emergency. They won't treat you very good. Go to Companion in Crystal Lake if it's an option. read more

Every doctor here is awesome except Dr. Anthony Coronado. If he is on duty, I would definitely go elsewhere. He couldn't get beyond the fact that my 15 year old cat who has lived his whole life indoors wasn't immunized. Very close minded. This was the first time this was ever an issue. read more