Every time I've had to visit here with my dogs, it's been a pleasurable experience. The staff is always kind and caring, the doctors review all available options with us and makes sure we understand everything. 100% recommend coming here for your pet emergencies. read more

Clean facility! Plenty of parking. They took such great care of our GSD. Dr Scott and Linda are wonderful at their job. They were upfront with pricing and care. It's been only a few days but dr Scott still calls to check up on our big baby. If there was another emergency, we will definitely be back! read more

Premier Veterinary Group - Mundelein - Veterinarians Near Me - Mundelein, Illinois

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I was very disappointed with my experience. After bringing my older dog in due to a sudden loss of his ability to walk, I later called with questions regarding his rapid eye movements. As a concerned pet owner dealing with a very serious and emotional situation, I was looking for guidance and compassion. Unfortunately, the receptionist I spoke with was rude, short with me, and appeared to be laughing or giggling while telling me that although I could speak with the veterinarian, they were too busy at the time. The tone of the conversation felt dismissive and unprofessional. When a beloved pet is in a dire situation, pet owners are often scared and looking for answers. Compassion and empathy are just as important as medical care. Being met with laughter during such a stressful time made me feel as though my concerns were not being taken seriously. I found the interaction extremely upsetting and disappointing. read more

Literally the worst vet you can go to. An emergency visit requires a different place. So unprofessional. They do not care. I asked for further advice on my dog, and they laughed at my question as this so called lady put me on hold. If you care for your furry family member do not go here. Although, to post, I have to leave a star. True review is 0 stars. read more

I did breed rescue for 15 yrs, placing over 800 dogs into new homes, so I have seen a lot of the veterinary specialty/ER facilities on the north shore. This was by far the best. On Saturdy I got in a new dog with breathing issues, and the ER (Dr. Zastera) team were able to take her immediately. While I was there, I was kept apprised frequently of her status and what they were doing for her. She needed to stay the night but came home the next morning. She had an elongated palate which needed surgery, and I had a consult with Dr. Averill on Monday morning and he did the surgery a few hours later. Again I was kept apprised of her progress, and she came home later that day. Everyone met there was professional, extremely competent, and pleasant to work with. I highly recommend PVG, and the next time I need veterinary emergency care or surgery, this is where I will be going. Thanks PVG! read more

Absolutely recommend. About a month ago our puppy fell very ill and was extremely lethargic, vomiting, coughing and lungs sounded full of fluid, fever, and diarrhea. We honestly thought we were going to lose her. They took care of her until they closed and referred us to another good hospital for overnight. The doctor was kind, informative and reassuring when we needed it most. During the hardest time they helped our Nova. We deeply thank everyone who helped our girl get better! Like I said this was a couple weeks ago and she is doing amazing now! Hope you got my thank you card in the mail :) read more

Premier Veterinary Group - Mundelein - Veterinarians Near Me - Mundelein, Illinois

Was very responsive to emergency visit for my cat on Valentine's Day. Medical team from the first phone call to follow up support calls, could not have gone better. Thankfully outcome was good news. Our 18 year old boy has more good days ahead. read more

My 1 year old Rottweiler woke up vomiting. Took to her primary vet and they x rayed her and she had severe pneumonia. They referred me to Premier. They took us right away and treated my girl. They answered every time I called to check on her They were up front and honest about the treatment. My girl was home in less than 24 hours. I would highly recommend this place. Everyone was so kind and friendly. Thank you for saving my baby read more

Our very senior dog had an emergency and it was after hours for our vet. I called and the person at the front desk was extremely helpful. We went in and were seen right away and our dog received excellent care. The nurse was able to give me a quote with a range of pricing. We discussed options and proceeded with what we thought was best. The vet came out and updated us and again discussed what the options were and helped walk us through it. Our dog was well cared for. We went home with very thorough instructions, medicine and when to follow up. There was no pressure, everyone was extremely patient, compassionate and knowledgeable. Our overall experience was very good. Highly recommended this facility. They are not 24 hours so make sure to check their hours. read more

Tooky my dog that hasn't been feeling well there. We get there they call up triage take his vitals and then had us waiting there and the lady at the front had ZERO clue what the wait time was. They should be able to tell you wait times at any emergency vet it's could be life or death for your pet And they don't seem to really care. read more

Our 13 year old pup wasn't doing well and our 'normal' vet sent us here to get some answers. Based upon symptoms, we were warned that it likely wasn't great news. At every step of the process, the team at Premier gave us our options without judgement, reassured us that no decision was the wrong one, and was transparent about pricing. When it ultimately came time to say goodbye to our Lola, we chose to do so at Premier. They created a truly comfortable experience given the circumstances. Lola was treated with dignity and we were given the space we need to grieve. I hope the team at Premier sees this and knows how grateful we are for their help in making a very difficult time just a bit easier. read more

Took our dog in for a head tilt and they said she had an earache. They gave us pills to treat her earache and that did not help one bit, and made her head tilt worse, she was more dizzy and falling over. Took our dog for a second opinion come to find out she had a STROKE! I would NEVER recommend this facility to anyone! They charged us over $550 to misdiagnose our dog to the point where we almost had to put her down so sickened by this facility! Seek treatment elsewhere for your fur baby! read more

Our little Diesel was stung by something on his right paw. We don't know if it was a bee, wasp or hornet. Within 20 minutes, he began to get a bubble above his eye and then above his nose Of course, this hppened on a Sunday so I called and asked what they recommended and they said to bring him in immediately. They let me know that it would be $215 just to look at him. In just a few minutes of me getting ready to drive him to the Animal Hospital, one began under his chin. I made it to the Animal Hospital his face, continued to swell Turns out he was having an anaphylactic reaction The ladies at the Emergency Animal Hospital were amazing. They ran in and grabbed him, pumped him with steroids, fluids, and IV. They kept me calm. They were very reassuring very professional very caring. We are now at home and on the couch where he and I will remain for the rest of the day. He looks normal again. Thank you to all the ladies who helped out with my diesel. They took such great care of him. read more

Called because our dog was breaking out in hives pretty bad. This is our first dog, we hadn't dealt with something like this before and were very worried. They wouldn't answer a question, give us any advice or say ANYTHING helpful. Basically told us they weren't going to do anything at all until we came in and paid $225.00. I understand not being able to diagnose someone over the phone without being seen but the fact that they wouldn't even answer any questions until we could get there. Do they care about the animals or just getting paid??? Have spoken to others who say basically the same thing. NEVER AGAIN. NO EMPATHY!! read more

When I need emergency care for my pet, I know Premier Veterinary Group is not far away. My dog was in distress and they took him right away and work to reverse his heart failure episode. My only complaint is that I had to take my still very sick dog to a 24 hour facility in Wisconsin that night since he needed additional critical care. He died a couple days later but they did everything they could to help him. I will continue to bring my pets here when they need emergency help. RIP Milo. read more

Premier Veterinary Group - Mundelein - Milo - Veterinarians Near Me - Mundelein, Illinois

I highly recommend this vet clinic. I took our dog who was having problems breathing . Dr. Ed and his staff were so compassionate. I didn't have an appointment yet Dr. Ed and his staff fit us in at the end of his shift . Sadly we had to put our Copper down as he was suffering. They were so informed and caring . Thank you for your help through such a painful decision . read more

I've had to visit (always unfortunate to head to the ER with your pet, but I sure am glad they're there!) in the past with exotics, but this trip a few weeks ago was for my rescue pittie who had a severe allergic reaction-they were attentive, calm, and kind to my dog and I the entire LONG visit (as expected, it is a pet emergency room with many animals coming in and out in varying levels of need). They had done a few injections of meds and upon picking him up to put him on the table for a scan, he got scared and ended up being put down in a weird position, injuring his shoulder. When they brought him back to the room, the tech acknowledged what happened and that he was limping now. Fast forward a week, and that limp remained-going from 3-5 miles of walks a day, to not even wanting to go around the entire corner from home-it was painful to watch my doggo hurting. I called and spoke with the empathetic staff member at the front desk, explained the situation, and she told me she'd talk to the office manager. She returned my call promptly, they offered for me to bring him back in to see the vet on that day, so we went right in. They again were very professional and caring, examined him thoroughly, and prescribed meds to help with the pain as well as sedate him a bit to allow for healing-recommending 2 weeks of rest. I'm happy to say we made it through those 2 weeks, and he's no longer limping, and has returned to his playful, excitable self! I am beyond impressed with how they handled this situation, as I recognize they can't control how an animal reacts in any situation nevertheless an emergency, so I don't blame them for his injury. I do appreciate the fact that they did own up to what did happen though, managing it, and making sure he recovered well. Thank you to everyone who works at Premier-you all are amazing!! read more

I've had my 2 cats there at different times for ear infections. This staff worked their best to comfort my cats and me. I was a mess. These ladies are wonderful. Took the time to explain every and again such nice people. read more

$500 for this.... I took my dog in on Thursday for a possible UTI after noticing she had blood in her urine. I brought the specimen in with me, that I was able to collect from home. My vet office was closed unfortunately, so I had to bring her here. After they took her back to triage her and check the urine I was told that although she had blood in the urine, she did not have an infection. I then had to ask, can we do a culture? what else could it be? The Doctor said cultures sample would need to be sterile which would consist of sedating my pet to collect the urine through a needle in her abdomen she also mentioned a possible stone, which could be ruled out with an X-ray. We did the X-ray hoping for an answer, but this was negative. Sedating my dog for a sterile culture seemed to invasive when her regular vet usually is willing to send out the urine collected in a cup. We were then told to go home and just monitor. That she could have possibly passed a stone and would be expected to bleed the next few days. The next morning, we get a text from a different doctor saying the X-ray was reviewed and they recommended an ultrasound or culture. I called them to clarify the difference in recommendations (mainly since the ultrasound was not recommended the day we were there). The doctor that sent the text was different from who we saw Thursday. We discussed the ultrasound and culture, which she then stated that sedation would NOT be required to obtain the culture. And she said that I can come back and that she can do it for us. No I did not go back, by this point, my vet was now open. And they called me to follow up after seeing the ER records. They asked me to drop off a urine specimen since my dog still had blood in the urine, and guess what....rods (bacteria) found in the urine. That urine sample was sent out for a culture which also showed a high amount of bacteria. My pet has been on antibiotics since Saturday thanks to our vet, but went Thursday and Friday suffering from urgency and blood in urine, because they said she did not have an infection. Needless to say, I will not be taking my 4legged family member there again. It was a waste or time and money and I'm completely disappointed that nothing was done to make my pet feel better. The staff was nice, but they did not fix our issue. read more

Very expensive overpriced, prepare to pay for more than you need, actual high price is quote could be more, animal could die and you won't get a refund. All these vets are like this now. Poor people don't bother. read more

I was able to schedule an appointment in half an hour and the nurse got my cat and I into the exam room right away.

NEVER TAKE YOUR PET TO PREMIER Veterinary in Grayslake. For anything. We had an emergency & it was available sooner than the specialist in Bannockburn. The doctor on call, Alex Resnick is also the director. She was unprofessional & lacking when we first went in February when all this first happened. The next day we saw a much nicer doctor who worked with the Vet Specialist in Bannockburn. Fast forward to tonight, she's one of 2 doctors available. I communicated my concerns & preference. The nurse told Dr. Resnick my opinion & then decided to " punish " us by not treating our dog. I'm shocked. How unprofessional. I asked to speak with her after they had us waste time waiting to be seen. I never raised my voice, swore, nothing. I reminded her as a ER doctor she is supposed to put the care of animals first. She's created more stress for her. Her response was that we are not allowed to go back there. Clearly it was a mistake to even go there but we wanted our dog to be cared for. So, here we are back at VSP where we should have been the whole time. Dr. Resnick refused treatment, & we were told we could wait several more hours for another doctor that might be available "after they did their rounds" There was no concern at all or empathy for my pet whatsoever. For an available doctor to delay care out of spite is cause for concern. Perhaps an ethics review is in order read more

DO NOT BRING YOUR PET HERE!!! This place is extremely expensive, the wait is outrageous, it's absolutely chaotic and they have no sense of what a real emergency is. I called prior to bringing my cat in who had been vomiting and of course they encouraged me to bring him in so I did. Right away the fee just to be seen was going to be $215 and did not include any additional services or medications. My cat who is sick and anxious is in a carrier for over two hours with no food, water or access to a litter box is being passed over for none emergency pets who are walking in and are being seen right away. When I finally made a big stink about it, the lady at the front desk told me that they were being seen based on their situations, and yet I had to explain to her how a cat cannot go to the bathroom in the same way as a dog would when nature calls and threatened to walk out without paying a cent. Finally after approaching hour 3 we were seen by the vet. They proceeded to provide information without much instruction on how to best proceed. Bottom line, they gave my dehydrated cat fluids and anti-nausea medication which made him super lethargic, told me my 2 year old healthy cat had a heart murmur and then stuck me with a nearly $1200 bill. This place should be shut down and have their license revoked. It's criminal how much they charge, they have you over a barrel after keeping you waiting for so long knowing that you will pay to ensure your pet is ok. But the problem is that my cat is not ok. I have to take him to his regular vet. Because neither the nurse nor the vet made any mention of the side effects of the medication that they gave my cat. Their negligence and poor practices should be reported. I will never come back here again. read more

Absolutely amazing staff and facility. No one wants to take a pet in for emergency care but for us they couldn't have made this any easier. We knew our cat was likely past the point of saving but the staff and doctor gave us the options available and respected our choice to have a peaceful end to her life. They have a euthanasia room that is quiet and peaceful. They didn't rush us and we took all the time we needed. I read a lot of poor reviews based on cost, but this facility is for last minute emergency care. It is going to cost but for me it was well worth it to be sure we did all we could. read more

We live in Chicago and our primary veterinarian suggested we have our dog evaluated by a cardiologist. Currently this is the only office that is accepting new patients or could get our dog in before the end of the year. The office staff are friendly and attentive and scheduling was easy. The practice has an effective covid curbside routine in place. Dr Wessberg was excellent and explained the results of our dogs echocardiogram and was available for any questions we had. The nurse came out with our dog and again went over the results. I would highly recommend Dr Wessberg and this office if you need to bring your dog to a cardiologist. The visit cost was significantly cheaper than it would have been if we had been able to see a cardiologist in the city read more

Front desk staff and vet techs were amazing! The vet on staff when we went told me he had bigger fires to put out before seeing my dog. After we waited 3 hours he sent us home without even speaking with poison control. Once we got home I got a long text from him telling me all the things he would do if my dog was still there. I was very disappointed with the service that we received. I would not recommend this place! read more

I wouldn't recommend this hole to anyone. Not even my worst enemy. I honestly feel like they did something bad to my dog. The lack of professionalism and the lack of sympathy and support was devastating. The arse at the front desk. I hate that woman. May Kharma come to collect the people in this heartless veterinarian facility. Don't bring your pets here unless you want them to die . read more

Premier Veterinary Group - Mundelein - The clinic - Veterinarians Near Me - Mundelein, Illinois

***THIS PLACE REFUSED SERVICE TO ME FOR WRITING A NEGATIVE YELP REVIEW*****I previously wrote a review of my last experience with this place. It was a negative review (as was my experience) They are still the closest ER vet, and this was an emergency. I believe this to be illegal, certainly immoral, and if anything happens to my dog due to their refusal of service and time spent waiting (over 30 minutes to tell him they wouldn't see the dog) and another 1/2 hour to the next closest ER vet they will be held fully accountable. http://www.chicagotribune.com/business/ct-illinois-right-to-yelp-law-0824-biz-20170823-story.html And Cindy K- if you want to reply again at least know who I am and get my dogs name right. read more

I have had nothing but a good experience with this veterinarian group. They've always been very kind and caring. I've been to them three times with my dog. I've called them twice and they've given me advice over the phone. I don't know how anyone could give them a less than five star review. They been wonderful to me and my dog. read more

We were hesitant to take our boy here with the rating being low but it was an emergency. I don't understand how there are so many bad experiences here. Maybe it's the Dr. that they were seen by. We saw Dr. Riccio. Not only did we stay in the room with him she explained everything she was going to do to diagnose him. Unfortunately, she came back with devastating news. He had Hemangiosarcoma an aggressive cancer. After speaking with her about this type of cancer we chose the right thing to do was to humanly euthanize him (she didn't think he would make it thru the night). Dr. Riccio and the Tech staff understood how devastating this was to us and they were very compassionate. read more

Our 11 year old dog had an unfortunate mishap when his leg broke while walking, unable to get into our regular vet for over 24 hours, we went to Premier Veterinary Hospital and while the outcome was not what we had hoped for, it was handled with complete compassion and care. Our fur baby was treated gently and we were treated with respect and care. Prior to taking x-rays we were given a detailed list of the expenses and felt no pressure to make any specific decision, but instead they gave us all of our options and then time to process the information. Dr. Resnik and all of the staff were gentle, courteous and capable. I highly recommend this hospital. read more

Premier Vet is very overpriced, and they take a long time and waddle around, with no urgency whatsoever.

Just got home with our pup after she split open a toenail and needed it removed. The online check in was super easy and convenient. The people were SO NICE! The front desk even apologized for the "wait" (which was ten minutes after an urgent walk in...hardly a wait!) and they were very sweet and gentle with my Barley; you could tell they really love animals. Everything was efficient and they worked hard not to sedate her. At the end it cost us less than $100 and like ten minutes I was shocked!!! It was less expensive and quicker than her normal vet! Hopefully we don't need an emergency vet again soon but if we do I'll definitely come back. read more

would give 0, searching for an emergency vet and on apple and google it says 24 hours. might want to update your hours if people are going to want to find somewhere that can actually save my dogs life read more

For people living in Chicago! I drove almost 11/2 with traffic to see a cardiologist specialist Kelly Wessberg after a recommendation. She diagnosed my dog with heart failure and put her in 3 different medications. Dr. Wessberg explained blood work to be recheck every 3 months to make sure medication was not affecting kidney and she recommended to go back to my regular vet for follow up since I live far away. Now she is refusing to give advice on medication adjustments after last blood work came back with an alert that indeed medication is causing kidney problems. Do not spend your money on a specialist not willing to give advice after a consultation specially after spending close to $1,000. Save the trip find a local cardiologist specialist. read more

Premier Veterinary Group - Mundelein - Veterinarians Near Me - Mundelein, Illinois

No one ever wants to bring their pet in for an ER visit. However, this will be the place I always bring my dogs. They are extremely helpful and thorough. Doctors are all so nice, as well as the nurses and receptionists. Good communication even post visit if you have anymore questions. I highly recommend bringing your animal here!! read more

Not a true emergency care clinic. No ultrasound available and they do not perform surgery. If your pet is showing signs of distress, go to an actual emergency clinic. This clinic is more comparable to an urgent care clinic. I wasted two days coming to this clinic with them telling us there was no obstruction from the sock pieces she ate. Finally on the third day, I took her to an actual emergency clinic, only for our pet to need same day surgery for an obstruction. Precious time was wasted. read more

Amazing experiemce.. my dog ate chocolate cheesecake. I called them and they gave me very detailed help over the phone and saved me time and money as in our case there was no emergency. The doctors were very empathetic and attentive and fave a lot if information. Without charging us a penny. Thank you! read more

DO NOT GO TO PREMIER!!! ALL THEY SEE IS $$$ WHEN YOU WALK IN THE DOOR! Thursday night I took my Yorkie to Preimer because she was lethargic when I came home from work and my vet was closed. When I got there they took her in back and ask me to wait they were going to do vitals. 20 minutes later they call me into a room without my dog and tell me it will be another 20 minutes or so until the doctor can see her their switching shifts. Send me back to waiting room without my dog! She said she had a slight fever and wanted to keep an eye on her. 30 minutes later Doc calls me into a room tells me shes examined Lucy and she needs too do xrays and blood work to figure out what was going on. Here it comes send poor vet tech to tell me it's going to cost $800. I said no way refused the treatment. They ask to give her fluids and $200 later I left the fluids were only $70. I was hoping to wait untill AM when my vet was open. But when I got home my poor girl was breathing so hard and I still didn't know what was wrong. Even though they supposedly examined her in back! I decided I could lIve with myself if something happen overnight and reluctantly went back and ask them to do the xrays and blood work. They immediately took her in back and did the test 45 minutes later the doctor calls us into a room shows us her blood work is normal but her liver heart and possibly lymph nodes were enlarged. Doctor says she still doesn't know what's going on and Lucy will need a ultrasound to figure it out. So $900 later I still don't know what's wrong with my dog! Recommended we go to Buffalo Grove in the morning. Sends us home with pain meds and something for the liver which we never ended up giving her either med!! Immediately to her to buffalo Grove in the AM. They did the ultrasound which was cheaper than the xrays at Premier!!! Told us she had a small tumor on her liver but this was not cause the symptoms that she was having cause her blood work shows her liver was functioning fine even though it was enlarged! Doctor ask me to exam Lucy and she did it in front of us not in some back room! In 10 minutes she looked at Lucy she said it looked like her jaw was out of alignment. They kept her did xrays and put her jaw back in place and my girl is recovering nicely. Long story short version don't go here all they want is your money. I spent $900 for absolutely nothing!!! read more

Embed review 6/15/2020Updated review here's the response to my Yelp review "6/15/2020Hi Craig, thanks for giving us feedback on your experience. Having such experience and capability under one roof allows us to offer the highest level of clinical care possible for our patients, but it does carry a cost. This level of care is not right for every circumstance and our goal is to work with every pet owner to help decide what the right treatment plan is, and even if we are the right clinic for their needs. We hope this information is helpful, and would be happy to have a member of our management staff speak with you and explain further should you desire." And now I'm back, "The level of care is not right for every circumstance." I find this to be an interesting comment. Perhaps that needs to be clarified in your veterinary title. The unfortuntate thing is the other emergency vets are in Crystal Lake and Racine. Premier is the only game in this area. I was given choices and prices and asked to pick and choose what I thought needed to be done, ridiculous. And I still don't want to be contacted further by Premier read more