Oh man, a really bad experience. I'm glad others had a good one - mine was the worst ever. Maybe he was in an angry mood?? From the moment he stepped in, just eyeballing every way to add fees. And of course, he found several. I had Jason do only one of the jobs I had planned with him because of the extra fees he tried to insert (ridiculous items, exorbitant amounts). And of course, he had a "well we can just leave now and charge a visit fee" when I rejected those extra fees. A visit fee, haha, yet another fee that no one agreed to. It was exactly like a 'hidden camera' expose or news story. After he left when I tried out his install, he did everything wrong. I re-did it myself (like putting in the hot and cold lines in reverse). And he even inserted a $10 admin processing fee (see pic) which is something I have never, ever, ever seen a handyman ever do before. Can't make this stuff up. I had such a bad experience I just bought specialty tools so I can be my own handyman. Good people - for faucets (or so many other things) you can do them yourself, just get some tools and watch some youtube vids. (See pic of specialty tool.) I'm a person of faith. I don't wish Jason anything negative, but man, he's gotta do better than this. See his other bait and switch reviews. read more

Premium Appliance Installs - Appliances & Repair Near Me

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MAKE SURE AND READ THE DISCLOSURES LINK. Basic install for the new double oven we needed was quoted as $289 and $50 for disposal of old one. We have stairs. When they got here, we found out it would be $25 per stair for bringing in the new double oven, and $25 per stair carrying out the old oven. An additional $800, and that wouldn't have covered if there needed to be some modifications to the cabinet. So we are up to $1139, and I am guessing there would have been several more "modifications" before they were done. Almost the cost of the oven to install. No thanks. Sent them off with a $79 trip charge and going to find someone else. Have never ever experienced anything like this before and we have had to replace other appliances recently. READ THE FINE PRINT. ***update to Jason after response: I doubt anyone realizes they need to "disclose" that they have stairs ahead of time. This dishonestly makes it sound like we were trying to hide something from your company. That being said, if you are wanting to protect customers and fairly disclose your extra fees ahead of time, an important part of your scheduling process might be *to have them ask customers if they have stairs.* I've had numerous appliances installed and have never one time had this be an issue or hidden fee before. Changing your scheduling practice might ensure you don't receive any more one-star reviews. read more

I feel I paid for a professional and got a teenage helper on double oven install. Teenage assistant did wiring, sure enough shorted and tripped the whole house. Paid extra $280 to have third party electrician re-inspect work and $299 (plus shipping) to have a Bose wave radio repaired. read more

had a wall oven installed. the installers were great. had a question about the billing. was charged a $10 admin processing fee which which was not disclosed beforehand. was also charged twice for the same part that was needed to complete the install. a total of $40. tried to chat with management twice, and the receptionist told them i wanted to chat with them, but they never responded. i see this as poor customer service. not into a loyal customer base, just into making money. i was going to use them again in the future but not now with this type of treatment. i was contacted by a company rep soon after this review posted. i got my explanations for the charges. i still don't agree with the $10 admin fee. the fact that someone took the time to contact me is important to me. shows there is a willingness to deal with customer concerns. i will keep their info for future use as i have another 22+ year old appliance that i expect to need replacing in the near future. read more

Range Hood Installation I called three companies regarding installing my new range hood. Premium Appliance responded quickly and they had the lowest fee. The company confirmed my appointment the day before the visit was scheduled. Before the visit the they sent a list of what was included in the visit and what wasn't. Very transparent and helpful. The company texted me 1/2 hour before the installers arrived. J.R. and Junior were experienced, professional, and quick. They explained everything and answered all of our questions. I definitely recommend Premium Appliance Installation. read more

Started out with a phone conversation with Jason. He was knowledgeable, professional and took his time answering my questions. I needed a range hood replaced in my kitchen. Next step was dealing with Jessica from the office...I would hire her if I was starting a business of any kind. Polite, professional, and excellent follow up. Also very pleasant. I was given a time line for today and was told I'd be informed one half hour before they arrived. Sure enough, they texted me and about 30 minutes later Jason showed up...he removed the old one, installed the new one and everything worked. They cleaned up, took the old one outside in case of any leakage. They charged me what was quoted and went on their way. Do yourself a favor and do not call multiple companies. Just call Premium appliance and speak to Jason or Jessica. You will be very happy you did. read more

This review is super late but Premium Appliance did a great job installing my double oven! Thank you so much! Would definitely recommend. read more

Premium Appliance Installs - Whirlpool - 24" Built-In Double Electric Convection Wall Oven with WiFi - Stainless Steel - Appliances & Repair Near Me

Jason is an absolute professional. He took every measure to make sure our wood floors and furniture were protected. He is an excellent communicator and upfront about what you can expect from him and his services. I would recommend and have him do any future projects for me. RM Cody read more

Jason and Izzelle where Fantastic!!!! Originally I was going to use another company until Jason called me back and took the time to explain to me all my options and how the dishwasher is installed. These two where extremely fast, knowledgeable, honest and professional. Thank you for your Excellence!!!! read more

I am very impressed with this company. Communication was great. Their installer, Jason, was a life saver, finding me the parts that would allow me to fix, not replace, the appliance. read more

Great friendly service, good craftsmanship. He did a great job on installing a stovetop into a counter without needing to make cuts. Fair prices. read more

I called Jason on a Saturday, and he offered to come same day but my schedule didn't allow. We agreed on a Monday and he came out on Labor Day to install my microwave. He showed up on time and even called and texted in advance to let me know he was 15 minutes out. For Covid-19 concerned customers, he wore a face mask while in my home, even though I never requested him to do so. Very responsible and considerate of Jason. He is very professional, reasonable in price, and kept a very clean working area. He even covered my stove top with a blanket to eliminate cleanup. He takes various payments including credit card, which is a plus convenience! I really appreciate his workmanship and professionalism. Good guy supporting his family through this business. A+++++ read more

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I'm giving 5 stars because there's not an option for 10 stars! I spoke with Jessica and Jason about an over the range microwave install. Both wonderful people! Jessica kept me informed on everything right up till my installation date. My appliance installation technician, Ivan, was very prompt, friendly and professional. If you need an appliance installed this is the place for you! They are AWESOME! read more

Jason took time out his busy day to help my husband with our dishwasher. He was helpful & experienced. We would not hesitate to use them again in the future. Thank you read more

Five stars for this great company. I was hoping to have my new oven/microwave wall unit installed by Christmas and Jason made it happen. Very professional and very affordable. Will definitely be calling again. read more

Premium Appliance Installs - Appliances & Repair Near Me

Hired this company for an oven and hood install. The guys were professional and on time. Installation went smoothly.

I got these guys through our purchase of a microwave/ oven combo from Center Appliance. We have used installers from Center Appliance before and they are always excellent. Premium Appliance did an excellent job, they were quick, safe, Polite and professional. They had to do a difficult cut to trim our wood cabinet but it came out perfect. I highly recommend them for your installation needs. read more

Beware of this company! I would definitely never use this company again, as they did not deliver the service that was scheduled. Jason arrived without a complete work order with the details and would not complete the job. He refused to remove the old appliance and it haul away as previously arranged by their staff. He did nothing to resolve the situation with his company or call his supervisor. He just told me he could not do it and that his helper was too old to help him carry it out. I was left to deal with finding another company which ca used me undue stress that could have be avoided if he had done what was arranged for the installation. I made several attempts to call Premium Appliance Installation to speak with the owner or a supervisor, to see if they could resolve this by sending someone back or offer a solution and never received a call back. I would give them a ZERO for very poor customer satisfaction and relations! Steer clear of this company because they cannot deliver on a promise and are not concerned enough to offer a resolution or even return a call. read more

Both Jason and Donavon were very professional, timely and kind. Took the time to explain what they were doing and why. A very clean set up and install, made sure everything worked before leaving. I would recommend them to anyone needing help installing new appliances. read more

Premium Appliance Installs - Appliances & Repair Near Me

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If you are thinking of hiring this company Premium Appliance DON'T DO IT! Unethical and unprofessional. They pull a bate and switch. Quote one price and once your appliance is out and all over the floor charge another triple price. Made a mess and left a mess did not complete a construction clean when leaving. Do not put yourself thru the agony of this company walking thru your door. They are a husband and wife ownership with no answerability. read more

This company is great! I called and scheduled an install g go or my new stove two weeks ago. They sent a reminder the night before and texted a 30 minutes on the way text. Today was the install day. They showed up on time and professional. Install complete and all good. They did a great job. read more

If you can handle the installer leaving the job after unpacking heavy appliances and make your garage or space inaccessible/unsafe and LEAVE the job? and if you can handle unprofessional unethical attitude - day before Christmas? give it a shot with this unethical installer/person/Jason a try! Of the 6 screws to fasten the rails (where the microwave would sit on top of the oven), Jason installed only 2. He missed installing the rest of of the 4 screws/fasteners, I asked to install all the screws - he told me its just a dry install; after 5 minutes he flipped and said it is the final install; he resisted to install the rest of 4 key screws. I insisted all the remaining 4 screws be installed as otherwise the microwave can possibly just fall off the rails into my kitchen floor. Jason told me, 'if you are so picky I cannot do this job and called me 'names'' + Jason left my existing oven in a dangerous state for my kids. I had to reinstall my old oven/microwave appliance intact and back in place myself. + the initial quote of $165 bumped to $750 + on the spot just before the installation can proceed, ie after getting my old combo off the wall out, and unpacking my new oven - I had no option but to say Ok to the price, but the lack of transparency from the get go on price is one of the many many issues I had with this company. + on the last scheduled date, Jason calls me to inform his partner called in sick well into my 1pm - 4pm window + several concerns.. I can NOT recommend this company and have other go through this painful experience. What a shame and waste of everyones time and left us in such bad state.. read more

Jason was awesome!! He did a great job with installing over the range microwave in our new home. He was on time, polite, friendly, knowledgeable and did the installation quickly. We would highly recommend him. read more

Jason and his crew did an excellent job of installing several appliances for me. He was on time, efficient and very professional. The removal of my old range and microwave was seamless - and so was the installation of the new appliances. I would not hesitate to use him again, and I plan to. I'll also highly recommend him to friends and family. read more

I needed a dishwasher installed and Jason came out quickly. He is so polite, professional and friendly. He explained everything before doing the work and left my kitchen spotless. I will never use another company again. Thank you Jason for all the tips you taught me. read more

Jason was amazing and super professional. He and his team came to install my dishwasher, he called first and confirmed his arrival and I what I was to expect. He is very friendly and easy to work with - the installation was perfect. I will use him again. read more

Jason was efficient and thorough with the install of my daughter's over-the-range microwave. I highly recommend this company!

Jason installed a dishwasher for me through Best Buy and was AWESOME! I appreciated his willingness to truthfully answer all of my questions about dishwashers, and his taking the time to look at a few other problems I have in my house to give me advise. I've had a problem with an outlet for MONTHS and haven't gotten around to fixing it, and Jason helped me get the problem fixed on the spot - just to be nice! It's so rare to find a professional who really wants to help and takes the time to answer all of your questions. I plan on hiring Jason for whatever work needs done in my house. I'm so grateful to have met him! read more

Exceptionally great service from Jason!! He and Donavan were very professional, knowledgeable and courteous during the whole process. They adhered to all Covid measures and did an excellent job. I was very impressed with how they went above and beyond to get the work done. The installation was done very well with their meticulous work attitude. No short cuts nor rip-offs. Just genuine service with great skillful quality work. They are definitely going to be my first choice for future services! What a great find :D read more

Jason installed our electric built-in wall oven. He is very professional, knowledgeable, friendly, responsive and reasonably priced. His professional experience shows in the quality of work and his interactions. I would highly recommend Jason. read more

We used Premium Appliance Installs on 3 separate times. He installed a new dishwasher, hood vent and micro/oven combo and very pleased with them all. We were called before arriving each time. Both Jason & Donovan were friendly, respectful, efficient and cleaned up all materials before leaving. Jason is very knowledgeable on all appliances & can answer any questions we had. We highly recommend Jason/Premium Appliance Install for anyone that wants quality work and a reasonable price! read more

I needed a someone to install my oven after Home Depot dropped the ball. Jason came by and was honest, reasonable, and professional. He arrived quickly. He made sure everything was working correctly before he left and made me feel comfortable so I can call him back for other projects as needed. He also was very clean, hauled everything out at no additional charge. Quick turnaround. read more

Very professional and prompt.Confirmed the appointment the day before and was on time. Finished the project in a timely manner and left his work area tidy and clean. Couldn't ask for a better pro - he has it all. I will definitely be using Jason for all my future electrical projects. Great job, Jason!! B.Gaines, Stockton read more

So Jason Owens at Premium Install Appliances was hired by Best Buy to put in my dishwasher. He shows up an hour early. Mind you we had a window of noon to 6 pm. He shows up at 11 am--we aren't there. So frustrating. The 6-hour window is hard enough--and you can't even abide by it? Shame on you. read more

Jason installed my over the range microwave. He contacted me 30 mins before arrival. He did an excellent job and was super professional. Very knowledgeable and friendly. Will definitely refer my friends and family in the future! read more