Before my HVAC system ever went out, I was already doing my homework. I gathered multiple quotes, looked past the flashy wrapped trucks and big name marketing, and actually read the fine print. What I found surprised me: several companies were essentially selling me a warranty I already had through the manufacturer and in some cases, pitching a third warranty on top of a home warranty I already carried. That's a tough sell. After comparing bids, I chose Urban City Mechanical and I'm genuinely glad I did. I was already familiar with Shaun's work and reputation, and the experience more than confirmed it. He was honest, knowledgeable, and refreshingly straightforward. No pressure, no unnecessary upsells, no gimmicks. He even flagged things I hadn't thought to ask about, which I really appreciated. His attention to detail was second to none. Simply put: best price, best work, and everything my family needed in a single bid quality and value, all in one. Yes, HVAC costs can be significant, and the larger companies will often push you toward financing that can exceed $30,000. If you're a homeowner in the East Bay, do yourself a favor and give Urban City Mechanical a serious look. You won't regret it. One last tip for fellow homeowners: read your home warranty contract carefully. Not all policies cover refrigerant leaks, and you don't want to learn that the hard way. My personal choice has been First American Home Warranty, and it's been worth it. read more

85 degrees and my central air just died. I'm basically melting! Shaun responded to my urgent need. He was super patient, honest and thorough. He explained how my heater and my air conditioner worked, showed me how to clean them, how to change my filter, and checked my wiring while he was at it. Turns out it's my outlet, so I need an electrician. Even though he couldn't fix the main issue he gave me the background I need to prevent a future one. He is truly awesome! read more

Shaun did the initial troubleshooting and also did the actual work on my HVAC (AC). He was very professional and courteous. He was helpful in answering my questions regarding the AC issue. He made sure everything was in perfect condition after completing the job. I would recommend Shaun for sure. I also discussed with him about doing a yearly maintenance check on my HVAC. read more

Terrible service. Scheduled three appointments and never showed up. Select home warranty needs to drop this contractor. Just took the money and ran. read more

Had an appt. with this company today between 11am -1:00pm, thru Fidelity Home Warranty. When no one showed up by 1:10pm, I called them to find out if they were still coming. The man who answered stated that I'm the next call. I asked if he had an ETA (thinking maybe a few more minutes), he said between 2-4pm. I told him that a phone call to let me know would have been appreciated since I had to take time off work. His response was "you just need an a/c tune up, right?" Um, yes and my time is valuable. WTF?? I called Fidelity & canceled and asked for a higher rated vendor. read more

Very unreliable, appointment made by select home warranty, after taking a day off from work, NEVER SHOWED UP!!! STAY AWAY! Maybe it's a good thing he never showed up, because a bit of research shows he didn't learn this job until 2022.... I wouldn't want someone who has THAT little experience AND UNRELIABLE to work on my AC unit. Disappointed in select home warranty contractor standard as well... read more

Horrible customer service!!!! This company was scheduled to come out to my house through Select Home Warranty. After many attempts to contact him, because his voicemail was full, I finally texted him and he came, acted like he didn't want to be here! He diagnosed it as the furnace needing a new motor. So Select Warranty approved the new motor but the tech at Urban Mechanical did not want to order the part because he stated that Select Warranty does not pay their vendors. So after many attempts from the warranty company to contact the tech it was decided that they would send out a different company which diagnosed the problem as something different and the problem was solved. I do not recommend Urban Mechanical, because they do not want to work!!!!! read more

The AC system was failing and not putting out cold air. Shaun responded to my request and set up an appointment at the earliest. He performed the checks and advised that there was an inadequate amount of Freon in the system. His estimates and prices are fair, and he performed the requested refill and took care of other issues he observed with the system such as sealing off any air gaps, cleaning the AC fan etc., and answered all my questions about care and maintenance. This is customer service at its finest. I am happy to recommend Shaun to anyone needing help with their AC/heating units, and will continue to engage his services for our future heating/cooling needs. read more

Our heating unit went out on Saturday and I called Select Home Warranty for service and they sent me a note to select a time for someone from Urban City Mechanical to come out. I had 3 options, 2 on Monday and one from 8-12 on Tuesdays. I received a note that someone will be out on Tuesday between 8-12. At 11:18 I called the number provide to see what time the technician will be out and some guy answers and just says "hello" I explained what I was calling about and he said that he was still on another job and that he will be there between 13:30 and 14:00. I checked with my wife and she said 15:00 would be best and to let him know since she had to pick the kids up from school. I called him back and he said he would try and get there before 14:00 but if he cannot he would come at 15:00. He called me at 12:51 to tell me he thought he could make it before 14:00 but then said that he would come out by 15:00. At 15:12 I called to see where he was at and he said I am at work and I will be there as soon as I finish paperwork. I asked how long will it be since he had told me 15:00 and he snapped at me saying "dude, I know what I told you but I am at work and I will get there as soon as I can"! I told him to forget it and to cancel the visit. I am back to square one with all the rain and cold weather being without heating. What a jerk. Not sure if this is his business or he works for a business but each call was unprofessional and not sure how someone like this 'dude' can keep a job! Hope this helps everyone. I am going to post this on as many sites as I can. Update (30 minutes after I told him to cancel): I receive a text from the tech saying "I got your message trust me not coming to your house don't make me none partner" followed by "Now how go post that". Unbelievable!!! Needless to say, I blocked his number. read more

Our old heater stopped working, and Shawn came out, diagnosed it, and ordered a part. He also fixed some wires which didn't look right. He returned today day with the part, and my heater is working beautifully again! Shawn was thoughtful, courteous, and professional. Unlike many contractors these days, he gave me courtesy notice of when he'd arrive, showed up on time, and didn't tell me it needed replacing, as many contractors would to make more money. Many of the older heaters work for decades, and I am looking forward to hiring Shawn again when the time is needed. He also cleaned out a dryer vent and made sure the dryer was hooked up correctly. Thank you, Shawn. Although I am hopeful that I don't need anything else soon, when I do, I know I can count on you! read more

Shaun came out to Berkeley to inspect a wall furnace gas valve which I thought needed replacement. After inspection, he found that it was working properly. I found him to be quick and dependable. One small thing to be aware of is that there is a 1-hour minimum charge, but I feel his hourly rate is reasonable. In my opinion, he is that HVAC repairman you'd want in your list of contacts if you don't already have an HVAC guy. I wouldn't hesitate to call Shaun again. read more

HIGHLY RECOMMEND! Ducts in the crawl space under our home were damaged. Shaun did an extremely thorough job in finding and fixing all our issues. Shaun was fair, honest and worked hard to get everything done. So impressed with his work ethic and diligence. Most of the other people I called to come look at our system and give me an estimate either didn't show up or simply did not want to do the work. Single best AC/Heater repair specialist I've worked with. Super impressed. read more

From the moment that we met with Shawn, our encounter with Urban City Mechanical Heating and Air Conditioning was very professional. Every step in the process, from the initial discussion of purchase options to the installation of the furnace and A/C, then the follow-up by Shawn, was top notch. This was the best service I have ever experienced. He was very courteous and experts at what they do. I am still amazed at how quick and smooth the entire operation went. The price he quotes you for is the price you will pay there are no surprise charges. When you look at the completed work you know you dealt with professionals Great first experience and looking forward to being a long-time customer! read more