I bought my Tesla Model Y Performance from Premium Autos in Norco and had a really good experience. Matt and Luis helped me buy the car and gave me some of the best customer service I've had at a dealership. I got a great deal compared to anything else I could find within about a 500-mile radius. I'm happy with my purchase and would recommend checking them out if you're in the market for a car. read more

Scam! Send automated messages, with no reply's to questions on both email and text. Has multiple phone numbers that all link up to one single AI with no real person to speak to. Transfers to a specific rep don't work. Prices are bait and switch, marked down on purpose to get you to drive there to sell you up on something else. Stay away! read more

While the salesman was awesome, the place is highly unethical. I went in for a car listed at 21K, and was then told that the new price was 25K. I looked into other cars, and when I went through the purchase process, I found that $1999 was on the paperwork for a useless ROADVANTAGE add on listed under "optional theft deterrent devices." When I said I absolutely do not want this, I was told that it was "non negotiable" and is added onto every single vehicle no matter what. So be aware that whatever car you're looking at, you will have to pay for a useless $2000 add on. There's no choice. read more

Avoid at All Costs - Classic Bait and Switch! I drove almost 3 hours this past weekend to check out a car that was advertised at this dealership. I called ahead to confirm the car was available and was reassured that it was by the Sales Manager, whom by the way works remotely in Texas and doesn't even work onsite. When I arrived, however, I was informed that the car had "just been sold." Conveniently, they tried to push other, much more expensive vehicles on me instead. It was a classic bait and switch - a total waste of my time and energy. The whole experience felt shady, and the staff didn't seem at all concerned that I had made such a long trip based on misleading information. They clearly have no respect for potential customers and are more interested in luring people in under false pretenses. Also be prepared to spend another $1500 on top of the advertised price for dealer added "extras". If you're considering visiting this dealership, do yourself a favor and take your business elsewhere. The dishonesty and lack of integrity here are major red flags. read more

Went to look for a Tesla. Very polite sales person. She was kind and attempted to answer all of our questions. She however stated multiple times a $2000 fee for a "anti-theft" "stickers" was mandatory . When we reminded sales person that Tesla has an already built in GPS so wouldn't this option be unnecessary and could we not opt out. Rep stated the manager does not negotiable on this. Rep then again explained it was " just a sticker". WTH $2000 for a damn sticker?!?! No thanks Do your own research for other dealers who don't have unnecessary "add-ons". read more

Premium Autos - Used Car Dealers Near Me - Norco, California

A little suspicious with having to pay an anti theft fee of $2,000 for each Tesla vehicle you purchase. That is not a requirement

The dealership is very disorganized and we were there for over an hour with no help, none of the vehicles on the website for sale were actually there on the lot, we had a scheduled test drive and nobody was there to do it! read more

DIRTY!!! Found a pack of condoms in the center console. Horrible service. The kid who helped us handed us the keys and walked away for 15 minutes. When he came back he had a bad attitude. When we tried to talk numbers he told us they weren't going to budge and to go somewhere else. We tried asking more questions and he walked far enough away until we were so confused by his behavior we just left. Interior was covered in dog hair and dirt, not cleaned AT ALL. Third row seat wasn't bolted down. 3 tires were low on air and there was NO gas in the vehicle so we couldn't test drive. Another car on the lot had a completely flat tire. read more

Premium Autos - Pack of condoms found in the center console - Used Car Dealers Near Me - Norco, California

Extremely rude customer service from Debra the manager. It took her over a month to contact me after I repeatedly left messages with her staff and the dumb A.I Mark who they insist on answering calls and text. She finally returned my call and when I answered the phone she said "yeah what do you want?" As if none of her staff left her the notes or info on what Tesla I was calling for. I had to give her the same info I had given the staff at least 8x already before she called me back. I just wanted to know if I could decline the added $2000 up charge on the anti theft she added to contract and she told me "no I won't go a dollar short and you can just go to another dealership". The ad states that the vehicle has been on the marker for over 75 days and price was flexible" I read to her what the add stated and she proceeded to tell me she didn't care and she privately owns her lot and "wouldn't dare be flexible". You would think she would have been more courteous to sell a vehicle that wasn't selling for months. I had to hang up, so I wouldn't say anything disrespectful. read more

Premium Autos - Used Car Dealers Near Me - Norco, California

Completely rude service, accident cars, bait and switch tactics, and all kinds of BS added on prices. Why would you buy a car here ??

This is THE MOST incompetent dealership I have ever dealt with. I have been trying for weeks to see a Tesla they have for sale. The salesperson Barbara has been flakey the entire time. I've had to call and message her multiple times to get any sort of response which takes DAYS. Twice now I have set an appointment to see the vehicle and both times when I come to see it, she says the vehicle is dead and needs to be charged and has no idea when it will be ready. Each time, she states that the vehicle will be ready for me to see it. Waste of fcking time! I don't understand how they can ever sell anything. READ AND TRUST THE REVIEWS HERE, STAY AWAY FROM THIS JOKE OF A DEALERSHIP! read more

This place does not have correct pricing. They will price a car at 25k but then tell you it owes 5k in registration fees. They also do not update their inventory. 4 different cars I went into look at "sold yesterday" just go somewhere else. read more

I just bought a 2018 Model S with a burned out front LED light . Tried to work something out with owner and later found out both front LED lights on driver and passenger side are bad. Showed Premium Autos estimate from their own mechanic. I offered to pay half and they still refused to make things right. Owner conveniently waited to respond until I could not return car . Shady practices buyer beware. Staff are friendly and cooperative. Owner is unreasonable and will not get my future business from myself , family or local community. Darin V read more

I never write a review. This is the worse experience I have ever had with a dealership. Everyone from receptionist to the Manager Deborah. They are quick to hang up, you can never get a hold of anybody. Everyone is too busy. They simply dont call and say listen, working on your deal or anything. They definitely hate their job. Bad vibes = bad business. read more

WARNING! If you are looking to purchase a used Tesla and take advantage of the $4000 govenment incentive, DO NOT PURCHASE FROM THIS DEALERSHIP. If you want to save any money on your purchase.... This dealership is deceptive and misleading. they are including the $4000 deduction from the advertised price. Meaning that the prices they are selling these Tesla's for are first very over priced, then they deduct $4000 from the price, to show that the vehicle is the required $25,000 or less. But if this were the case, there would not be any of these vehicles over $21,000. Hope this makes sense... Just wanted to give you a little knowledge befor you make your decision to shop here. read more

Terrible customer service! We drove down to purchase a "S" Tesla no one ever came out to help us. The saleswoman saw us but still no assistance or help smh! oh well I'm sure there are plenty of dealerships that will want to make a sale ! read more

I would give zero stars if I could. My experience here was infuriating from start to finish. The process begins with an automated AI system that places you in a callback queue, which feels designed to be ignored. I had to call EIGHT separate times over a 48-hour period just to finally get a single call back. When I was finally able to speak with the sales manager, Debbie, the customer service was shockingly poor. I asked for a simple price breakdown on a Model S, and she flatly refused to provide one. Their business practices are incredibly deceptive. The price you see advertised online is not the price you will pay. They tack on numerous hidden addendums that significantly inflate the final cost, and none of this is disclosed upfront. To make matters worse, they claimed these addendums were "non-negotiable." Having worked in the car business for years, I know for a fact that everything is negotiable except for government taxes and fees. This is a classic bait-and-switch tactic. Do yourself a favor and stay far, far away from this dealership. read more

I should have read reviews. Drove about an hour away to Norco dealership, looking at Tesla's, walked around lot, thought someone would come out and help me never did. Cars had dents, scratches, dirty, some had drained batteries wouldn't even open. Found one that I liked, went to the office for help they made me wait, eventually they asked me if I wanted to ran my credit, I agreed so they knew I would qualify, that asked for car's vin number, which I had in my cell, they told me go see cars and if you like one add last six digits of vin # on app and it will show you all the info. So I asked about a test drive, never happened, I bought car, but they never washed it, charge it, didn't give me charging cable. They add $2,000 Theft Deterrent System, regret going in there. read more

I have been trying to get in touch with this dealership for 4 days but they keep directing me to this AI who can't answer my questions.

Horrible place to shop for a car..no customer service at all .. it's like a zoo no one available to show the cars ! People walking all over the lot and leaving out of frustration! I had an appointment at 3 pm and waited for 2 hrs and no one came to help me ... and I kept calling and kept getting text messages that someone would come and assist me but no one showed up after 2 hrs of waiting! and went to the bathroom and it was nasty toilets clogged and toilet paper everywhere .. I would not even give it one star horrible experience! read more

I sent an inquiry through auto trader website. I sent an offer. I got a call back from a representative asking me if I would like to schedule a test drive. I told the rep I wanted to know if my offer would work. I had already provided what I have to offer. Auto trader made it seem like the interaction would be easy. The girl says she would have someone call me back. And a lady calls me. Very abrupt tone. Says HI you called??? I'm like thinking too myself. How professional are you? I said I sent an inquiry through auto trader and I'm waiting for a call back . The lady rudly says I'm the manager of sales what do you need? Ugh totally turned off. Manager of sales I told her never mind her attitude sucks. Thank you both auto trader and this dealer ship for the lovely experience. I think the dealer sales dept needs customer service courses read more

RED FLAG! Do not shop here. We went to look at a Camaro my son was interested in. We inquired about doing a test only to be met with needing to apply for financing first. I informed the salesperson I already had financing through my bank, and he said it didn't matter regardless they would still need to run my credit just to do a test. We opted to give our business elsewhere. read more

11/2024, another issue with the car. The windshield wiper fluid reservoir was completely damaged and wouldn't hold any fluid. I had to get the whole reservoir replaced. I called the dealer and was ignored. I do not recommend this place to anyone. read more

Bait and switch. Tried to get a tesla model 3. Drove over 3hrs, they just wasted my g time. Please shop elsewhere

Was very serious about buying a car. Glad I didn't. Found my Impreza cheaper in Bay Area. Bridget was very nice. Company great at sending emails. Just nobody calls. Thanks for saving me money. Buying local read more

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Hands down the worst car buying experience I've ever had. If it wasn't for the car they had that I really wanted, I would never step foot in this place again. Walked in on a Tuesday afternoon where I scheduled an appointment for 2:30pm about a car. Sat in the lobby for an hour with other waiting guests while one employee was busy helping out another guest. Where are all the employees?? You're telling me they set up an appointment with me for a specific time when they did not have available employees? This is a red flag of how poor the business was ran, but again I really wanted the car! Once I finally got to view the car and settled on buying it, we went through the paperwork process and all seemed to go ok, besides the ridiculous $2K dealership fee. Days later was when I learned how bad of a business this place actually was. As I tried to make a payment with the bank they set me up with, it was learned they mis-labeled my name on the application and the title, by flipping my first and last name. This meant the auto loan did not match my ID, which caused all types of errors with the bank that I'm still working on fixing and am not able to pay any payment or receive my title until it's resolved. Simple errors like this show their lack of attention to detail and create a world of headache for their customer. I've been on the phone with my bank for hours thanks to Premium Auto. My main advice is if you need a car, please do yourself a favor and look elsewhere. These guys do not care about their customers at all. read more

I'm not even sure if this place is for real or a joke. Called multiple times and talked to someone when I could get through, but no one ever called back. The service manager name is Deb, Debra or Debbie. Not sure, she never called back. After yelping this dealership i saw they had 219 one star reviews. I would recommend running from this place. I think it's a scam read more

To whom it may concern, I am writing to you, because I would like to cancel all additional add-on products and services. This includes cornerstone, gap sidecars and road advantage all equaling an additional total cost of $5984.00. Per my conversation w/ Barbara (sales rep) during the time of purchase, said that all vehicles sold by Premium Auto Inc., could only be purchased if the additional product and or services were purchased along with the vehicle. California state law states that it is unlawful to require or attempt to require the purchase of this gap waiver, or any other optional add-on product or service. Also, the Tesla charging kit was removed from the vehicle and replaced with an EV charger and Adapter. In addition the vehicle is not connecting to the internet causing it to not function at 100% capability. Please have your financing department contact me to discuss this issue. Thank you. read more

Called to inquire about a car told them what id like my monthly payment to be . Lady responded rudely and was ghetto. Thats why i found the same car i wanted at a better price somewhere else. Screw these people lol read more

So... this is where I vent.. I was excited to purchase a vehicle today... and I was approached by this gentleman who looks like he is the guy that washes the cars there.. apparently he's one of the "sales guys" I was approached with rudeness since I first approached the building. "Do you know which car you want?" Was the first statement. Not even "how can I help you?" After an hour.. I finally find a car I found.. the gentleman approaches me again.. "did yu find the car you like, I'm busy and been running around?" Stated as if my time is not valuable I told the guy there's something I have to show you.. (stating that the vehicle I found had something wrong with it) He continued to wanna stay in place and did not want to help me.. I said I gotta show you something outside "He says, NO, you can tell me here.."( repeatedly) Such a BAD response.. I couldn't handle but say "you guys have such bad service here... since the moment I walked in" He said " the doors right there you can leave" OMG... I continued to say" you guys just lost a sale.. I was ready to purchase in cash too.." you just lost a business.. this is bad customer service He continued to lush me away stating the door is right there I'm furious!! I left and tried calling a manager but was put on hold.. TERRIBLE CUSTOMER SERVICE!!! Drops mic. read more

We had such a great experience with Premium Autos. We were looking for a specific vehicle for some time now and we came across their website. We decided to stop by. Luckily, Barbara greeted us and helped up with our search for the vehicle that we wanted. She was communicative and extremely reliable. We did not regret stopping by! read more

Premium Autos - Used Car Dealers Near Me - Norco, California

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Came in looking for a Tesla and Albert helped us out TREMENDOUSLY. He answered all my questions before I even asked and hooked me up on the pricing!! Super stoked and satisfied!! read more

Premium Autos - Used Car Dealers Near Me - Norco, California

Awesome dealer and awesome customer service , came inside and was greeted and handed the key to a Tesla model Y came to see and took it for a test drive. I really liked the car and proceeded to make the purchase, They made our process to purchase my 2021 Tesla model Y very easy and I am really happy with the purchase. I 100% recommend this dealer. read more

Premium Autos - Used Car Dealers Near Me - Norco, California

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I was trying to buy a car online, but ran into a few questions. I wanted to call before driving 3 hrs just in case I couldn't finish the purchase. They never picked up the phone or answered emails. I made 3 phone appointments with them. They were no shows for all of them & never contacted me back. read more

Lies | Shady | sketchy | unprofessional | disrespect Anyone who is thinking about buying from this dealership PLEASE read the reviews because they are all true! I bought a Tesla 2014 P85 from 'premier' autos Norco on Tuesday 09/12/2023 Lies - I was told my Tesla had free supercharger, I told Albert many times that the only reason for me to buy that car was because of the free charger and he told me not to worry about it because the car carried it.. well it didn't, cars wasn't a C01 it was in fact a C04 (pay as you go supercharger) Shady - To be able to buy any car from them you HAVE to get a 'theft protection' (it cost me $2.000 and also a warrant from a company that I've never heard about (cost me $3.500) I hope I'm able to use this warrant when the time comes at least but they won't sell you the car without these shady add-ons. Albert exactly words were 'I won't sell you the car if you don't get those then' Sketch - Albert had the worst attitude since the beginning, the guy will literally start walking away when you're asking questions, interrupt you and say things like 'just don't buy it then' or 'I've told you already', dude acts like he's doing you a favor and you're wasting his time. You will have a bad feeling from the beginning to finish, please act on it and just go shop somewhere else. Unprofessional - Albert mislead me to sign the contract without the cancellation option, at no moment he said anything about it.. dude literally pushed me a total of $5.500 on nonsense that I didn't need but printed the contract with the refusal of the contract cancelation already marked. Also I went back the next day to try to get another car (with the supercharger) or to cancel the whole thing and no one would even listen to me.. Albert even treated me that he was going to call the police if I didn't leave the property. Disrespect - The level of disrespect by Albert (sales rep) and Ro (the owner) was immeasurable .. after I sign that contract they didn't even reply to my texts or calls anymore. I'm writing this review with anger but in hope whoever reads this review can save their hard earned money from this predatory dealership. I flew from the Bay Area and wasn't able to drive the car back, since it didn't have the supercharger I was stuck in LA. After another 2 extra flights and a lot of Uber rides I'm driving the car back today (09/16/2023) so I probably lost $1.000 because of the lies they told me.. so let's do the math ? $1.000 on flights, Uber rides etc because I couldn't drive the car back home $3.500 on a warrant that I didn't need $2.000 for a 'theft protection' -------- $6.500 on top of the price of a car that I didn't want (since it didn't have the free supercharger) This dealership are not on the business of selling cars.. their business is literally to scam people. BE AWARE! I would like to leave this review on a positive note (really hard after my experience) but Debora from the finance department was a breeze to talk to and was the only one who seem interested on helping me out. Keep up the good job Debora! And for Albert my sales rep (if you're reading this) I hope you grow up to be a better and honest person, karma will definitely catch up to you soon. For Ro (the owner), you may have made an easy quick money on me but the word of mouth goes a long way, I won't be surprised if you lose your business license soon. read more

Probably the worst car dealer you will ever walk into. The Salesmen are extremely slow, unprofessional and deceptive. I was ready to buy a car and after I started filling out the form, they "informed" that I had to pay an additional $1,500 " car protection" fee. I have insurance, I don't need their fake insurance. Pretty sure they have broken advertising laws. Will call the ombudsman and check. Will never go near them again. Beware. read more

DO NOT ENGAGE WITH THIS PLACE!!! This business deserves negative stars, if that were even possible. The customer service is abysmal--borderline hostile. The receptionists and dealer agents are shockingly rude and condescending. I mentioned filing the EV tax credit independently, and the response was an outright lie, delivered with a tone that dripped with disdain: 'That's not how it works.' Who talks to paying customers like this? The 2-star Google rating makes perfect sense now--it's a miracle it's even that high. Do yourself a favor: buy directly from Tesla. They treat customers with respect, have knowledgeable staff, and won't insult your intelligence about their cars or tax credits. read more

Premium Autos - The Better Business Bureau rates this company a F with 28 complaints. - Used Car Dealers Near Me - Norco, California

Honesty!! I bought a 2019 challenger rt and had nothing but problems with it! Started with very worn tires, replaced the thermostat,fuel pump all within 6 months! Then water pump, radiator and coolant system all started leaking bad! Had to trade it in because was not safe to drive especially with my 5 year old! And they will not call or email me back !! So if your reading this DO NOT BUY from this place !!! read more

Purchased a car 8/13/2019 from premium auto, a 2016 Audi. We asked multiple times regarding the history of the vehicle and not once did they say it was involved in any type of crash or recall or had any prior damage to them getting the vehicle. They even gave us the car fax which obviously omitted some parts. Because fast forward to 2023, I'm having all types of issues with the car (bought at 42k miles & now it's at 72K) so it's not used excessively. We run the vin through carvana and Experian because we wanted to sell the vehicle and get rid of the pain -- only to find out that in June of 2019 the car had severe structural damage and was auctioned off at an salvage auction. So Carvana tried to offer me $1500 to purchase the car due to this. How sad that these bums at this establishment really are selling salvaged cars involved in car crashes and lying to their customers. I was a youngin when I got the vehicle and I wish I took it to get looked at the same day to return it but I wasn't thinking about that at the time. Do not go and purchase anything from these scam artists. Look elsewhere, all these 1 star reviews have sacrificed already so heed these warnings lol read more

Good deals, definitely left a happy customer and had great assistance with low pressure