If I could give 0 stars I would. Biggest con is telling u price of vehicle without telling you they add "$1500+ anti-theft device" charge to EVERY vehicle they sell with no option to take off..when questioned why even if u pay cash & have no interest in vehicle once sold they stated its their way of inflation..so they advertise "lower" price than other places & then to bait & switch by adding additional fee they just get to pocket. They also tell you the wrong price up front (if it's 25,998 they say $25k so u think it's less and test drive & want to buy it then the real #'s come out) Should have read reviews 1st before wasting my time there. So unprofessional & sneaky. This place won't last long! read more

I made an appointment 3 days prior to getting there to see a very specific car which they new I was there to see, I drove 3 hours for them not to even wash the car before I got there it was CAKED in dirt. The car was also blocked in by 5 other cars so I couldn't even test drive it before they washed it and moved it out for....I'm just saying you think you'd wash and move the car if a customer says they're coming to see that specific vehicle. After test driving and looking at the car I decide to proceed with the purchase and they do a 999$ anti theft device on top of the one the car already has, that isn't even a choice to purchase on top of the vehicles price. The sales dude I was working with was a douche as well treating me like I didn't know anything and was just rude, name was Jay. So all around do go here! read more

My GF and I went to view a SUV on Friday, we tested drove the SUV and told the sales agent we are very interested. I did mention to please correct some issues such as tire pressure sensor, buff out some scratch's, and kicker sensor not working. He said he will get his mechanics to look it over and he would contact me Monday. Monday comes around and I called, texted, and called again and nothing for 4 hours. Called again and finally someone picked up and I said we were interested in that SUV and want to check progress, he said SUV sold! I did not even a call back or anything and on top of that the sales agent was totally rude on the phone. Terrible service, rude employee's , read the reviews people they tell you a story of this company... read more

Went to look for a car listed on Car Gurus and got there and they said car was coming, after I just had spoken to someone about the car and they said it was on the lot. So after getting upset looked at another, drove it, and salesman, said for your troubles I'll discount it $2000, I said oh great, drive the car and wanted to buy and when I got the quote it had a Anti-Theft fee, $1,495.00, I told them I didn't want that and they said oh that's a dealer fee, I said I don't care, I'm not paying that, and they said all cars have to pay that...I said good-bye!!!!! They are scammers, and shady! read more

So I purchased a 2017 ram Pro master from premium autos. When I test drove it, I noticed it smelled like radiator fluid and checked under the hood and found a radiator hose coming from the holding tank leaking. I notified the sales lady and she offered to fix it before I take it so that I don't have to activate my warranty. I left the left the van and picked it up three days later. Everything went so smooth from the beginning and was so confident in them that I didn't even bother asking for a receipt for the repairs or didn't even bother checking the hose to see if it was replaced ( big mistake of mine) three weeks later I turned the van on and noticed that there was radiator fluid on the driveway that was leaking from the same hose that was leaking the first time. That tells me the van was never touched by a mechanic, the van was probably just sitting in the parking lot, waiting for me to go back and pick it up. I called to talk to the sales lady, but instead the main office called me and I explained to them the situation and they told me that it's no longer their responsibility and that I would have to activate my warranty. I tried to explain to her that it was never touched and I feel that they should take responsibility and fix it. She said I waited three weeks just to tell them that it was leaking and that they are no longer responsible. And to think that I was planning on going there next month to buy my daughter a car, but that's not gonna happen now. Big mistake was not checking the reviews on this place. Seems like everybody's having issues with him and not happy. read more

Very good at scamming customers with clean car fax and then turn around and sneak in a little section saying your aware the car has major damage while signing while the sales guy claims it's a clean car no accidents and the paper your signing is something else. read more

People stay away from this dealership they are dishonest cheaters they purchase cars from the auction been damaged and they fix them and they sell them with altered Carfax shows the car never been in an accident I made a mistake of purchasing a car from them and I found out the car been in a major accident and when they sold it to me they lied and they told me that the car never been in an accident and they gave me a Carfax shows clean title I filed a lawsuit against them and I won anybody out there been cheated or scammed by these people you can contact me and I would be more than happy to give you my lawyer information and you can sue them and get your money back again stay away from this dealership they are cheaters and dishonest and if you read any other yelp comments you'll see it's true read more

Don't forget to add a hidden $999 "dealer fee" to a purchase . Car prices not clearly marked on vehicles. Poor customer service, look elsewhere... read more

. The worst car dealership I have ever been. Bad Custumer service, I feel sorry for the owner of this place it makes me wonder if he even knows how his employees are treating his potential customers. We were never greeted by any salesmen and once we found one nicely resting in the AC he just gave us the keys to the car and walk away. the dealership was empty so is not like he had someone else to help, we waited by the car more then 35 min and he never came to see if we had any questions and when we walk back in the office to return the keys the people inside the office saw me and ignored me they just turn the light off in the office so I couldn't see inside. We also told a female worker (not a sales person) that we were intending to pay cash for the car we were looking at and all she said was ok took the Keys and walk way with a sarcastic smile like she didn't care for the sale. It could of been an easy sale if they would of just taken the time to acknowledge a customer, Also I didn't see anyone wearing masks to protect the customers I strongly don't recommend going to this dealership unless you Are looking to having a bad time. WORST DEALERSHIP EVER that is coming from someone that buys At times 9 cars at the same time for my business. read more

The quality of service was professional when my husband and I were first interested with their vehicles, however, when we actually started inquiring about a vehicle and applying for an application it took them more then a week to get back to us about getting approved. I was so confused as to why they were taking so long... We found out today that they ran my credit score 6 times without my consent. I understand they were trying to get me approved, because it was extremely important in their eyes to make a sale, but it is very inconsiderate that they ran my credit score 6 times (without my consent) then lowered it... This should give you an example of how they do business for themselves vs. for their community. read more

This dealership has the worst customer service I've ever experienced. No phone calls returned, paper work that was promised never appeared, inconsistent and very rude employees. I tried for two weeks to buy a vehicle from this dealership and I believe that they aren't interested in selling VEHICLES read more

We were searching for a very specific car and we're having a hard time. I had wrecked my car and wanted the same car and I knew exactly what it was worth. Whenever we found the "prefect" car it was sold. After a long exhausting search I found the exact car I was looking for at a very reasonable price. I read the reviews and was very iffy, but my husband decided to head there first thing in the morning. We knew that the car wouldn't last long and I had to work. My husband said his experience with premium autos was excellent!! Bottom line they price their cars to sell and if your not quick you'll probably miss out. Thanks premium autos!! read more

Went in see a car that had a good deal, called 30 mins before and Emanuel reassured us the car was still available. Went in and mysteriously it was "sold". Basically, I was lied to so that I would drive down down there to buy another car in their lot. NOPE. Didn't work. So beware on their advertisement, not accurate, just another way to get you into the facility. read more

My daughter is looking for a very specific car. We found one that matched what she was looking for at Premium Autos, Inc - in Norco, California. After contacting and chatting via text and online chat on and off for a few hours, I set an appointment for 6pm the following evening. On the way there, I text the same number I had been texting to give an update of my ETA. I was told "Great!" in reply. We arrived at 5:49 and walked into the building. Upon arrival the 2 employees were both helping someone, which I understand, but my husband and I both stood around, completely ignored for several minutes. It wasn't until my husband walked down the hallway to use the restroom that someone finally said something to us. We were never once told "Hello, I'll be right with you, can I help you?" or anything. We told them that we were there to look at the "car make and model" and the guy just said "you have to wait its out on a test drive" I was dumbfounded, but my husband is who nicer than me said we would wait. Finally, at 6:06 - my husband went back to the guy and said "We had an appointment at 6pm to see this car, with Scott Hubbard" the employee at Premium Autos, Inc. simply said "we dont have anyone here by that name, hes probably just an online guy" So, we drove 1 hour WITH an appointment, to be ignored, treated terribly, and not cared about. This business is a JOKE!!! The cars look nice, but the place looks like trash, its dirty and grungy. The cars under the patio cover are probably worth more than the building. But more importantly, is the customer service. If you expect to be treated good, this is not the place, heck, they don't even care to treat you fairly or decently. The very specific car we are wanting was priced $3K-$7K lower here at Premium Autos than at the other listings online. And after reading the other reviews, I do believe that I dodged a bullet!! This place should have a secret shopper come down, and they would fail miserably. Moral of the Story - DONT GO HERE!!! read more

I called this place asking for a Tesla Model S. The communication skills are horrid. I asked a simple question, I was transferred twice. When I gave them the stock number, they let me know the car was sold which was still on their website. After asking about similar models, I got cars with high mileage and out of my budget which further proves no one was listening. Then when one fit my criteria, I was told there were 600 people on the wait list and the car wasn't ready yet. Understandable. They are in high demand. My question was how long is the expected wait. The response was well idk, and the rep proceeded to provide me the long list of to dos that needed to be performed before it would become available. The rep finishes with it won't be available anytime soon. Long pause. This was my second attempt to reach them since the first rep did not understand which car I was interested in. read more

I've been looking at a new car to purchase so I decided to shop on autotrader and Craigslist for my next car, I ran across and very nice 2017 bmw m3 at this dealer has for sale, I decided to compare it with other cars and everything checked out, the price was more then fair in my opinion compared to the other ones I've ran across plus it has red interior score!! Now since it's not an actual dealer like Bmw or Toyota etc rather a small car lot I decided to do research on it and of course you have people that are both ways about the dealership, some like it and some hate it so ehh still sitting at 3.5/5 not to bad, I decided to go on the website and shop around so one thing that threw me off was that every website I saw this car on I saw the price was different no big deal, it says 1 owner, clean title, "accident free" well guess what? I ran the Carfax and indeed the cars been in not 1 but 3 freaking accident and it is not a clean title lol, so whoever posted this car is a f**king d**ba$$ I will never even go to this lying dealership for the life of me, biggest scam just from lying without me talking to a representative, I hope everyone checks everything out before buying a car from here.... read more

Premium Autos - "Accident free" - Used Car Dealers Near Me - Norco, California

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No Thanks, went to a real and reliable dealer right after and picked this up. Seems like you guys do this to a lot of people looking at your reviews from different websites. read more

Premium Autos - Used Car Dealers Near Me - Norco, California

Very unprofessional didn't call back lie to you about pricing and financing never buy a car from them again don't recommend them at all

I came here after they called me telling me they would like to purchase my vehicle then when I drive an hour to get there, they decided they were not buying vehicles. This dealer appears to be a joke. Trust the bad reviews. read more

ZERO STARS!! SCAM!! Premium Autos tried to illegally charge us for anti theft device. We're told we could not buy the car without paying $1500 extra for anti theft device that already came with the car. After refusing to be scammed, the rude salesman crumpled the paper work in our faces and stormed out of the room. The total back end added on fees were over $2000! SCAMMERS!! read more

Don't buy cars from them!!! So, this is my first time giving a bad review to someone but this guys really deserve it I wish I could give less than one star but unfortunately there is no option like that. To start I want to say that it is not my first time buying a car and I had a lot of experience especially with used cars. So I was looking for Honda Accord and the one they had for sale was a very nice car and I really liked the price. It was 2017 Honda Accord I believe with around 56k miles on it and it was for $14,500. So obviously I called them to confirm if they have it and see if they might go any lower. I was talking to one of their representatives it was a lady. After she told me that the price is firm I've asked her to let me know the total price for the car with taxes and registration. That's where it all began. I was on hold for good 3-5 minutes then she tells me that the total price would be $17,599 which is $3000 on top of the car's price. Of course I asked her what is it for because as I know all it had to be is taxes which is around $1,450 and registration fee which should be not more than $500 and the total of the car had to be not more than $16,500. She said she is not sure which was weird because that's what you do and in my opinion you have to know that. So I asked to talk to sales manager and see what he is going to say. He got to the phone the next second I asked for it so I know he was actually by her listening the whole conversation. Without any explanation I asked him what would be the total of the car and he said the same price as the lady did. I've asked him what was it for and he said there is a lot of fees including governor fees which I've never heard about and I would say this is my 6th car buying for cash. I told them that's the rip off and they know it better than me. I asked them what's their yelp and they acted like they didn't know what's yelp. And that was their sales manager just so you know. I'm writing this to let you know how they do business and that it should be the last place where you should look for the car! Unprofessional! read more

worst customer service i've ever experienced, snake of a dealership hiding fees in the purchase price. the finance manager / sales woman who walked us through the paperwork is the worst sales experience i've had in the history of dealerships. wow. come with a personality of steel and focus on the money or don't come at all because respect is a luxury here that isn't afforded. read more

They told me to come down to check out a 2015 lexus is 250, drove about a hr to go see it and the car was sent to the mechanics. They emailed me saying it has come back to the lot, when I asked why it went to the mechanic they said "for a service, do you want to see the car or not?" VERY BAD costumer service. I recommend not buying anything from these people. A few of the cars had flat tires when I came to look around. read more

People are right about this dealership they never answer the phone plus they advertise cars that they didn't even have on the lot yet and raise the price on them. Last week they had a car worth 10,000 and now they raised the price to almost 13,000 that shows how dishonest this dealership is. read more

I went in there yesterday and the guy looked like he had just woken up he looked like he was sleeping in the back or something and he absolutely sucks very unprofessional and dressed up like a homeless. Super embarrassing to this place and to top it off he's didn't help at all he made it seem like we went in there just to go making it seem like we didn't have the money, I'll take my money somewhere else I don't need someone who looks like a rag to sell me a car. read more

Stay away, I told them I was driving from 4 hours away and wanted to know how the car was and they said it looks good. When I got their the body was dis aligned crappy repair on the hood and the guy said well idk I guess it's really faded. Stay away. Dishonest read more

Drove half an hour did a pre-qualification online before coming just to come in and find out they don't even take that into consideration and I'm not approved for the car waste time. Go else where read more

Worst experience buying a car EVER!!! Payed way to much for a car that was supposed to be a good car. Was told it only had air conditioning issues but not to worry it would be fixed. Waited for it to be fixed 3 days. While waiting we were told now that there was an issue with radiator and that was causing the AC issue. Went to pick up the car and was told there was nothing wrong with the radiator it was only a hose but it was fixed and not to worry. Less than 30 days later car starts over heating and fluid starts coming out. Plus now the check engine light is on with some loud clinking noises. I've been trying to contact the person who sold us the car by text, and by calling with no response. Contacted someone else who assured me they would have him call me as soon as possible but if he was unavailable they would call me back once they got Managers approval to bring the car in. No call received. Tried calling mainline after many attempts and finally someone returned my call. But what I got was "well the cars are sold as is did you purchase a warranty?" I informed the woman who called that I was told if I had any issues with the car within 30 days that I could bring it back to get fixed. I was informed once again that they would pass on my information to the person who sold me the car. I have purchased many cars from different dealers and have NEVER had issues with receiving calls back or the poor customer service that I have received from this dealership. I'm generally pretty understand and have never felt like I should write a horrible review, but if I can possibly help someone not make the same mistake I made then here it is. Don't do it. I will never refer anyone to this dealership or purchase another car from them. Please read some reviews and do some research before you consider buying a car from them. I'm sure I'm not the first or the last unhappy customer with this dealership. read more

Bought a used 2013 Prius from them back in 2017. I thought that the car was great until I recently sold it and found out there was structural damage to the vehicle. Ro gave me a Carfax print out and some other documents that indicated the car had never been in an accident. I was really disappointed. I feel very lied to and I'm looking into seeing whether I'm able to sue or not. read more

Whew...dodged a bullet with this place! If a sales person tells you buyers come all over including "Hemet, East LA, and Fresno" it really shows what type buyers they attract. Cars appear to be clean in the outside but look closely. They tried selling me a Camery with no automatic gear knob and told me they would remove it from another car, wow really. Careful with the financing too and read the posts before buying. This used car dealership reeks of everything that can potientially go wrong. read more

Paid cash for this car. Put 6,000 miles on it engine is no good. Beautiful clean car, that's how they get you. Believe the bad reviews. I gave 5 stars after purchase but things continue to unravel months later. read more

I called on a specific vehicle and was told I could come and test drive it. After a 76-mile one-way drive, when I arrived, they told me that the vehicle had a deposit on it and tried to sell me something else....! Very unprofessional! read more

If I could rate this place with zero stars, I WOULD!! This place is such an unprofessional environment, I came in here to get a rating and finance deal on a vehicle I was very interested in. Once I arrived, a worker here asked for my I.D. so I can test drive a vehicle and after coming to a conclusion I wasn't going to take the car and look elsewhere, that worker who took my I.D. went to lunch. I drove a significant distance to look at the vehicle and was clearly going to other dealerships the same day to look for a better deal, the employees started changing the story up and saying that the worker only came for a few hours to help out and clocked out. They couldn't specify if he had went to lunch or if he had clocked out. What made it much was was that the same employee who took my I.D. doesn't carry and cellphone for personal reasons. The rest of the staff said they would mail my I.D. but that's not my responsibility because I need to use my I.D. when I drive!!! It was a horrible experience and a waste of my time and I urge everyone who wants to look for a deal on a vehicle, please look elsewhere!! I wouldn't want anyone to go through what I went through, so unprofessional and such a waste of time. The "owner" whose picture is on here never wanted to give his name away and was no help in trying to help the situation. All he said was he'll mail it out and that takes day to do! What if I drive and get stopped by an officer with no identification. You think my story will get off with a ticket? I don't think so. Please reconsider your options when looking for a vehicle at this place. read more

Premium Autos - "Owner" - Used Car Dealers Near Me - Norco, California

Excellent Customer Service. No pressure sales. Very good quality used cars at a fair price. Mathew was our sales representative and was outstanding. Our purchase was smooth. read more

Huge waste of time. Got a truecar offer of over 30k from this dealership and the dealership sent me a text saying they could only do 26k. They didn't even take a look at the car! All information I provided was legit. What a scam! Run away. Don't waste your time. The dealership is premium Autos inc. in Norco, CA. Such a waste of time. Sleazy car dealers. read more

I just purchased a Sierra Z71 from Juan Carlos and he was beyond awesome. He was very helpful with any questions or concern I had. 5 star service! Thank you guys at premium auto read more

Great Dealership, very easy to work with the sales people. Lots o great used cars with low mileage on them. You give them your license and they let you test drive the car on your own. My sales guy Matthew as so nice and honest no pressure he got me the best price possible. Will absolutely recommend this dealership to everyone. read more

I had a very bad experience in this place don't buy from here. Albert salesperson attitude is terrible he has an attitude like he doesn't want to sell. This place needs employees with good customer service. read more

I originally came for a car which would not have been a good fit for my needs but Matt helped me find and finance one that works.

Test driving is nice and easy and they don't pressure you while you shop. They were very helpful giving us price comparisons. Walked away with a nice car after a quick process. read more