Mike and Innovative Garage are a class act. Mike is the king of garages. Our cable cut loose on a frigid Saturday afternoon. I grabbed the phone at 3 p.m. and Mike was there by 4. It was to be 20 below zero. He came out, replaced the cables and did a tune up on the door and railings. Fast, efficient, and provided a perfect service. Mike is personable, explained everything and charged a fair price. Very thankful for his speed getting out to us so quickly. I am happy to endorse Mike and his company. While others are sitting and relaxing on a Saturday afternoon watching college football or whatever...he is out there working hard and helping folks. A Downers Grove native, can't ask for any better service when you need it. Thanks Mike! read more

I used them twice the first time an adjustment was done well and the tech lubricated and checked operation so I was pleased. I then had them do an install at a second location and it was done in a acceptable way but hurried, the cabling was done without attention to detail and a requested return call to adjust was met with insulting attitude by the owner therefore I would not recommend spending your money with them go where they take care of you and you have more than a taillight warranty read more

Because we are elderly, we bought 5 garage door openers from Innovative Garage Door so our family could access our house in case of an emergence. Several would not work. A representative from innovative Garage came to our home and synced the openers which we were unable to do and charged us a $169.00 service charge! We were not advised of this charge before they came. They really took advantage of us and our 84 years of age! Shame! read more

We recently had Innovative Garage Door replace our two garage doors (plus openers, remotes, sensors the whole nine yards). They did a great job and the doors look amazing, and work really well. I'm also really happy with the price that we paid. I'd highly recommend them for any garage door projects. And shoutout to Shannon in the front office for being so helpful! read more

I called them today because my garage door was coming down about 12 inches, stopping and going back up. I called them to come out to fix it and the woman on the phone explained to me how to do it. Just wipe the sensors clean. It worked perfectly. She could have easily sent someone out and charged me and I would have never known the difference. We also used them several years ago when the spring on the door broke. They were fast at getting out here to fix it and reasonably priced. Highly recommend them! read more

This business owner lacks ethics / class / temperament. His lackeys made a major installation mistake at my mother's home some years back. They never returned my calls to come fix it and when I left a poor review, the owner actually had the unmitigated gall to try and blame their own mistake on me!! SO unprofessional. He portrays himself as a good Christian displaying a fish on his junk. Yeah, chances are your job will probably go smoothly but if something goes awry, you'll see his true nature behind that fake facade. Despicable. read more

6-7-19 One of two springs snapped; Called on a Friday morning, Ed came out early afternoon. Got us up and running, and gave honest estimate to replace 53 year-old garage door, and 25 year-old operator. Wouldn't make sense to put any more repairs into very old door and operator! Working with office staff on getting replacements for above items. Would definitely recommend them for quality craftsmanship and easy to understand explanation, Update 7-17-19: Andy and Jacob just finished installing our new insulated garage door with WiFi remote opener. Those guys worked their tails off for over four hours removing the old door and opener, and put in our new door and opener. They did great work, and were very thorough explaining the functions of the remotes and how to access instructions for WiFi. We supplied them with cold water so they wouldn't dehydrate in the oppressive 100 degree heat index day! We are pleased with the sales and service, and would highly recommend them for repairs or replacement of a garage door and opener! read more

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My garage door would not open and I had a doctors appointment that I couldn't miss. I called Innovative garage at 7:00 AM and my call was answered immediately. Ed was sent out to my house quickly and fixed my garage door. Ed was very professional and courteous, I would highly recommend Innovative garage door co. Paul Mossey read more

I want to write a review for you all since that was absolutely superb service... Mike, you are the man and thanks again for bringing Andy over who was like the garage Magician. My Father, who is the head of his condo association spoke very highly on the many times he has called them since everyone has had great things to say about the company he has spoke to too. Andy literally made it close all the way too and it has never closed to the left side 100% since we bought the place less than 6 months ago as well as just gave us issues once this cold front came in. My girlfriend was so happy and you can tell that Andy really cared about that we were scared about the new cats we adopted yesterday only having one door going to the garage that wouldn't shut until he fixed it. This is Jon Jr. and Andy was absolutely a savior coming on his family time and after hours. He was so knowledgeable and with our new pets; I will recommend Andy to even my Father. Mike the owner knew my situation and he was so understanding on my situation that he knew Andy would have the heart to come over. You guys as a team were so good that I am so appreciative that I will write a review elsewhere wherever you want. You all really deserve it to the fullest! Thanks Andy and Mike, Jon Jr. read more

Garage door broke & wasn't shutting properly (b/c I backed into it leaving the garage as it hadn't opened up all the way and it then was bowed at the bottom panel). Had Ed from the company & he was super nice and did a temporary fix so I was happy about his honesty as he didn't tell me I needed a whole new system. I learned that my very outdated system is not safe as it does not have sensors and the door could crush what or whoever is in the way. Ed shared different price point options with new systems I could buy either elsewhere (i.e. Home Depot) and they can install or I buy everything from them and they include life time warranties on certain things. * Just found out this is who my uncle used in the past & he was happy with them. So another vote for these guys! read more

We've been using Innovative for years. They are always fast, honest, reliable and the price is right. Mike the owner is personable and knowledgeable. Just had them out on an emergency call, 10pm I a a Saturday night. A spring broke, and as usual, mike was out quickly and got us fixed up. Now we can get our cars out of the garage. Highly recommend read more

Our garage door was jammed halfway down on a Sunday afternoon and within 30 minutes of calling their tech Tom was onsite. He was thorough, polite, knowledgeable and explained to us in detail everything that was needing repair. We will certainly be using Innovative when we replace our door in the next year or two and for all service moving forward! read more

I am very happy with today's service with Innovative Garage Door. Mike, the owner, was friendly and he knew his stuff. His price was not only fair and honest, but the serviceman was excellent as well. The day before, I called several other garage door repair companies, and they all gave much high prices. Innovative came in with a price that was around $400, but I was quoted the following prices by other companies: $570, $750, and $1,200. And two of those were not very nice to me, including Bryan of Bryan's Garage Door Solutions who hung up on me. read more

Did your garage door stop working? Call these guys. Now. I placed a phone call after a really bad experience trying to get a hold of Sears. The operator was apologetic that it would take an hour to get someone out to my house same day on a Sunday; I was thrilled that it wouldn't take a week! The repairman was super professional, upgraded my torsion springs at no cost, work was done in less than an hour, and the price wasn't too bad. I'm sure I could have saved money if I'd had the work done on a weekday, but the door didn't break on a weekday. read more

Representative gave me a price to install new garage door I called them a 2 weeks later to schedule the job I have been told that is 5 weeks lead time I was ok with that. They told me that they will email me a documents to sign. They never did. I called them twice to follow up because I was looking forward to get this door installed but they said same thing that they are busy and they will call me back Finally I gave up. Safe your self a time and go elsewhere it was just waist of time . read more

Mike installed my Hormaan silent drive a number of years ago... Of course on one of the coldest days of the year the door wouldn't close. We had to release the emergency latch to close the door. I called him on a Saturday and he promptly called back. After giving him the symptoms of our problem over the phone we decided to use FaceTime so he could see our drive remotely. A minute or two later he worked with me to get the drive back "on track" and got my door working again. Great service! Above and beyond! Thanks again! read more

Innovative is a local company we have used numerous times over the years for various garage door problems. They are ALWAYS prompt and extremely professional. The techs they send out are friendly and knowledgeable and are very patient when explaining what they are doing and why. I strongly recommend Innovative Garage Doors whenever the need arises. Ed came out this morning to take care of a minor problem and as usual, exceeded all our expectations. read more

I've never had garage door work done by this company, but I know the owner Mike and he is a very honest and fair person (the other guys mike has are honest also). All of these people with their bad reviews should take their negativity elsewhere. A local business like Innovative should be supported and not rip off places like house of doors in mccook, never go there. read more

They were very nice and aligned my garage door, but $140 for 15 minutes of work? I felt a little ripped off.

We had a good experience with Innovative. They fixed our garage door on a Sunday about an hour after we called. Scott was friendly and did the work skillfully. read more

Think three time's b(4) using these guys....This is straightforward ,from initial quote to completetion of a garage door with a service entry door & one dozen e mail's b(tween) a gen mgr/formen unequivocalbly done better with a store bought door and installed it yourself. Payment in their hand's ! Well forget about positive action to eiminate any uncertainties and unnecessary disputes to complete.They have forgotten whom is the customer.! Customer beware anytime you think Innovative Garage Door,Inc can preform work other than garage doors .....THINK! outside of the box and look elsewhere......They don't take your complaint's seriously......... read more

They came out the next day. Gave me a 4 hour window, and called me when they were less than 20 minutes away. But after finding out that all I needed was two cables to fix my garage door and the minimum price was $149, +$20 for the cables! It only took 10-15 minutes to do the job! WOW, that is more costly than a plumber... last time I used a plumber, it was $75 for the first 15 minutes, and ~ $35 for each 15 minutes thereafter! I could see those costs if I used their 24 hour services! The other thing was that they had a fish on their paper... really! So you are Christian and this is how you charge people? And NO, they did not tell me this when I called, or they returned my call! read more

Innovative Garage Door is the Best! Mike has serviced all the garage doors in my family and friends homes and we are all more than pleased with his and his crew's level of service and quality of work. If you need the your garage door fixed, replaced, or an opener installed you better call Mike at Innovative Garage Door.. read more

I recently heard from a friend and neighbor about his wonderful experience with "An Innovative Garage Door Inc.," so I didn't even hesitate when I was in need of finding someone to help me with an issue I was experiencing with my garage door. Upon calling Innovative, I was professionally greeted by a gentleman who addressed my concern and patiently and immediately walked me through steps to fix my problem. I had everything resolved in a very timely manner with my desired results. If I ever need my garage door repaired or replaced, I will absolutely contact this company. They are professional, knowledgable, responsive, and extremely client focused. read more

It's Saturday morning and my garage door won't open. Found out that I needed to purchase a specific part. Called Innovative and the rep made a special trip the store so he could look for the part that I needed. I drove to the store to purchase the part and my garage door is now working. This is an example of great customer service from a company who cares. I feel proud to say that I'm able to support an American small business that does things right. read more

Not sure what everyone's bad reviews are about because so far Innovative has been great for us... We called Innovative for my Mother-in-law's garage door issues to find out the cost of replacing a door and fix an issue with another garage door. Ivette emailed a brochure right away. I called the next day to schedule an estimator/service man to come out to give us a quote on both. Margie scheduled me in for the following day with a window of 8am to 10am. Margie called at 8:10 am informing me that Scott was on his way. Scott arrived at 8:30am, discussed the pros & cons of 3 different types of garage doors and looked at the other garage door giving my mother-in-law problems. Scott wrote up a proposal, gave me a brochure and was done by 9:00 am. I plan on calling Innovative back on Monday to schedule the service & garage door replacement. So far so good, as far as I'm concerned as everyone was punctual, pleasant and informative. read more

So my spring broke about 2 years ago, now cables. The office scheduled me and have me a 4 hour window, I asked if they can give me a 30 min notice and they did. When they came out it was the same nice guy. Can you believe the guy remembered me and gave me a great discounted price. On time and worked fast was in and out within 20 min. Thanks guys I will recommend you every time. read more

I needed a new garage door opener installed and wanted to get ahead of the snow storm. I made a few calls and took the lower bid, big mistake. In the end I went back to Innovative, Marge was very helpful and honest with a quote and just what was included. Mike came out and completed the work in a timely fashion, and even tuned up the garage door, no extra charge. I will be recommending Innovative to all my neighbors. By the way the first company gave me a lower quote, but when they came out they wanted much more. Waste of time. Thanks, Innovative, a job well done! read more

There is nothing "innovative" about these guys. They are expensive, rude, and do lousy work. Dare I say one of the guys that showed up was drunk? There are plenty of garage door companies out there so do yourself a favor and skip these guys. read more

Worst experience I have had with a small business. I like to support local businesses . In this case I understand why the owner/installer does his own poorly made videos of his work. There is a distinct lack of professionalism that pervades the entire company. I was offered two different appointment times to get an estimate. Both times the owner did not come nor was there a phone call to explain. I called their office after I stayed home late missing work to find out that he forgot. Instead he was taking his child to school. I, also had to take my son to school, but delayed that to keep the appointment. I understand things happen, and was rescheduled for Saturday. I waited over an hour based on the window of time offered. No one called me, but I then called the office and was told he would not be coming. The office offered to reschedule, but I asked to speak to the owner/estimator and she hung up on me. The initial quote without measurements from the office seemed on the low side. I now understand why. There is poor to no follow up. There is no interest in having a new customer or being civil to customers. I have contracted out and priced many services with varying levels of complexity. This by far has been the WORST experience. read more

I had Innovative come out for a routine garage tune up after the winter. The technician was very nice, did his thing, charged me $140, and left. The garage was working perfectly well before. After about a day, my garage door would no longer open. I noticed that one of the springs were broken and the other one was too tight. When I called them again, they want to charge me another $140, just for coming out to check whats wrong and another $200+ to replace one spring, when it should have been their responsibility to make sure everything was up to par. I would highly suggest avoiding these guys unless you want to pay to have your garage door broken and spend hundreds more to have it fixed. read more

My Garage door spring broke on a Friday evening and I had urgent errands to run - so did not get a chance to shop around. Called Innovative and they showed up in less than half hour. The work done was quick but boy did they charge me. I was told that this was off the regular hours (7pm on Friday) so I had to cough up nearly $500 for one spring replacement. Quickly became a laughing stock among my friends when I mentioned this. I can understand charging me a bit more for out of hours work - but this was a rip off. Will never call them again. read more

I had a great experience with this company. The salesman was not pushy and answered all my questions. He also suggested a door to fit my needs. The office employees were very helpful and friendly. The installers did a great job too. They explained the mechanics of the door. Thanks Mike and Emilio. Door looks great! read more

Horrible Service. I'll never use them again! They came out to fix door. Two days later it stopped working and they wouldn't come out without charging me service fee again! They're not shy about taking advantage of you! read more

We have used this company several times, from replacing the weather stripping to replace springs and fixing a door that was backed into by a car. The service man even saved me money ,"Sir, we can replace this door panel, but if you can live with the dents, I can push it back into place and it will work. Save you some money..." Polite, efficient, punctual. I like them and call anytime I have a garage door issue. read more

My parents' garage door was acting up today - the slightest breeze would cause the thing to open. My dad called Innovative Garage, and a repairman was at their house within an hour, and within another hour the door was working like new. My dad was really impressed with the quality and timeliness of the service and highly recommends Innovative Garage. read more

We had a new garage door installed by Innovative today. We chose the company after receiving three comparable estimates. They had serviced our old door on several occasions and had proven to be very reliable. We could not be happier with the installation and high quality of the new door. Our installer arrived at the promised time and completed the job and explained operation within 2 1/2 hours. Thank You for a job well done! read more

I had two doors done by Innovative over the past several years. The first as a replacement and the second in a new build. Both jobs were done with 100% satisfaction. And, both jobs had high quality doors that had no price difference compared to a big-box store. The first job required the installation to accommodate the home's 50 years worth of settling and a bit of a pitched sideways floor. Fantastic job, well fitted, and I noticed a much better insulation to the garage. The next door was in a new build where the GC was reluctant not to use his regular guy, but he was impressed with the final job. The job was done perfectly and Innovative worked within the builder's schedule. Other subs complimented the job. A garage door opener was also installed. Mike made sure that only I was to receive the transmitters. I appreciate that level of care. Quality products, quality craftsmanship, and a fair price. I would hire them again. read more

I want to thank Mike at Innovative Garage Door for providing great Customer Service and service on my garage door. They squeezed me in right before a busy Holiday weekend and fixed my door at no charge due to a problem stemming from previous repair (that was also done first thing on Monday morning after breaking down on the weekend). I never asked for this accommodation but was more than appreciative of the offer. These guys are awesome and I highly recommend!! It's hard to get a painless repair experience these days; Innovative was just that and then some!! Thank you all so much!!! read more

Saw them on Yelp and gave them a try since they were local. My springs broke and they arrived within 24 hours. Did a very good job and cost was reasonable. They came out on a Saturday and did not charge extra for weekend service like other companies. They sell door and openers as well as fix them. Next time I need something I will surely give them a call. read more