I have a built in Miele coffee machine, they have been out 4 times, each time adding a different part and costing more $$. My machine still doesn't work. I said enough, I want my money back for the parts. they said no but I could pay an additional $4,200 for a new machine or they could come again and it will cost more. They said parts are not refundable, they never told me that nor did they give me anything to sign. They do not stand by their work. I'm wondering if the parts they installed even had anything to do with my problem! Terrible way to treat a customer! read more

They have the worst Customer service. I purchased an expensive ZLine Microwave PLUS extended warranty from them in 2024and they sent a faulty one that only worked for 1 week. I requested a replacement from them and they kept sending me the wrong model and color which was an older model from 2021. This happened 3 times and took 3 months. They finally said" oops" we don't have the model you need and we'll give you your money back. BUT they are selling the color and model I had originally purchased on their website for more money! AVOID these people. They DO NOT honor the warranty. read more

Jimmy, technician, great communication before and during appointment. Fixed issue (broken oven knob) and even helped tweak a few minor things (starters/light on the stove) with the Viking range that were being troublesome. The bot service to get the appointment was a little impersonal and hard to gauge if request was being understood. read more

Been using this company nearly 20 years to look after our Viking appliances. Recently had a problem pop up on our refrigerator, so contacted them. A new crew is working there now and using their website to set up an appointment. Got a quick call back and even sooner appointment. Jimmy did a superlative job diagnosing the problem and effecting an excellent repair assuring no further problems. He suggested some maintenance which I agreed with and he promptly did. Excellent job. Perfect from start to finish. Highest recommendation! read more

Be aware they are not located in San Francisco. They are in Modesto. I was charged $139.00 service charge and a $40.00 gas and toll charge just for them showing up at my house. read more

Great service and price-the tech told me not to worry about having an older stove...a relief to hear! I definitely recommend Premium Home Appliance! read more

This company focuses on high end applianecessary like Miele, Viking, Wolfe, etc. Their technicians are experience, knowledgeable and conscientious. The office stafff is very courteous and responsI left. Highly recommend. read more

Cyrus and the team were excellent. We were experiencing a lingering problem with our broiler and we had several other appliance firms who tried to fix it with no success. Cyrus is a Viking Trained Professional and tackled the problem like a pro. The fix was complicated and it involved removing the stove from the wall and accessing it from the back. He had this very cool "air handler" system that lifted up the stove and moved it without damaging my wood floors or the stove. Cyrus has a great personality and is very courteous and keeps the work space very clean. As a additional benefit he has most the Viking parts on his truck thereby limiting down time. Many thanks from our family. Steve read more

If you have a Viking appliance, Jeff is the guy to call (actually his wife Elizabeth, who makes the appointments). The pros: on-time, extremely professional, very knowledgeable, goes "above and beyond" the required repair, and just an overall nice guy. The cons: none, except that Viking parts can be a bit pricey, but that's the appliance we chose! Jeff fixed our Viking oven (needed to replace both ignitors after 9+ years) and then proceeded to inspect the unit. He noticed the oven door hinges needed to be lubricated and the bottom pan was separating. Yeah, he could have said "you need to replace these components", but rather he fixed them as part of the service call. Not sure if any other service persons would have done the same (nor would have known to look for this things). All in all an outstanding experience and will definitely call upon Premium Home if needed in the future (which I'm hoping won't be anytime soon). As an aside, I did A LOT of due diligence and called at least 5 other service companies in the area. They all say they can work on Viking appliances, but have a 2 minute conversation with them and you'll realize most are generically trained. Even though their service call fee was a bit less, I have zero regrets paying a few dollars more for Jeff's expertise. Well, hopefully this helped. Bottom line - Jeff rocks! And no, he's not a relative...... read more

We needed help with the Viking refrigerator in our new place because no water was flowing from the dispenser inside the frig. (Previously, the only refrigerators we'd ever had were old ones without dispensers so we had no idea what to do.) Jimmy was super helpful. The person who answered the phone at PHA told us that Jimmy would call back promptly, and he called us within minutes. He requested some photos to help him learn about the frig and we spoke further as follow-ups. He was always friendly, prompt and eager to try to help. He suggested some servicing options, but said that perhaps all we needed to do was replace the old water filter. We ordered a new one and sure enough, that fixed the problem. Thanks Jimmy for being so kind as to help us out by phone! We'll definitely use PHA, and hope to get Jimmy as the tech, if we ever need our refrigerator serviced in person. read more

Just had Jimmy come out to fix my Samsung fridge. The fridge itself is horrible (Samsung makes defective appliances) but Jimmy could not have been nice, more efficient, or more helpful. He went above and beyond! Jimmy communicated his arrival, was courteous and competent, and very clear on the next steps. Thanks Jimmy! read more

CAVEAT EMPTOR.. BUYER BEWARE.... Jeff is no longer owner of this once great repair company. Cyrus (new owner) and Jimmy basically walked off the job after doing a substandard attempt to repair our Viking refrigerator. (as confirmed by Viking tech support). We had to hire a new repair company.. ALL AMERICAN APPLIANCE... who did an outstanding job fixing the problems that Premium created. read more

Cyrus came out and found the problem with our Viking Dishwasher in a matter of minutes. It turns out a wing nut had got stuck in the drain and once removed, all error codes went away. No need for expensive parts replacement or any of that, which would have been a waste if the wingnut had never been discovered. What could have been a several hundred $$ repair ended up costing the small trip charge / diagnosis fee they charge. I will be using them again if my Viking appliances require further service. read more

Service is excellent. The scheduler maintained good communication and flexibility with scheduling. Jimmy B diagnosed my Miele dishwasher problem quickly and corrected it. He was professional, friendly, and maintained covid precautions throughout. This is my second Miele dishwasher. My first one came with the home I purchased. It was old and needed service several times. Good Miele dishwasher repair can be hard to find so I am thrilled to find an excellent repair company! I highly recommend Premium Home Appliance for your Miele dishwasher repair. Thank you Jimmy B. read more

Cyrus did a very professional job installing our new SubZero refrigerator and removing the old one. The key points I appreciated were: 1) he squeezed the job in, which was a huge deal for us as both the local dealer and the national SubZero people were booked into January, i.e. next month at the earliest- and the freezer on our old one (30 years old) was completely dead. (A shout-out to Jeff at Friedman's appliance who called in a favor with Cyrus- and said he was his go-to guy for installations.) 2) Prior the the appointment, he carefully went over all the issues, such as asking about the type of flooring, what type of old fridge needed removing, water hook up (for the ice maker), etc.; he was systematic and thorough; 3) when here, he and his crew were careful, polite and did a great job (as they had to transfer the panels from the old fridge, etc. Thanks, Cyrus! read more

Cyrus and Jimmy provided excellent quality service when they came to fix my microwave. They were quick to recognize the issue, explained it to me, and worked on it immediately. Super friendly, professional, knowledgable and amazingly quick! Cyrus even gave me advice for my other kitchen appliances and wiped down my microwave after, and it's that attention to detail that really counts. Premium Home Appliance is the only authorized Viking servicer in San Francisco, which definitely gave me peace of mind that they were more than capable and the best at what they do. If I ever have another problem with my Viking products, I will not hesitate to call them again. My microwave is now good as new and I am a very happy customer. Thank you both so much and awesome job! read more

Premium Home Appliance is a Viking authorized and certified company which is an important question to ask when you call companies. A few years ago I hired a company to work on my Viking stove and the results were less than satisfactory. I decided to call Viking and get the names of company's that were authorized to repair their appliances. After a visit from Jeff at Premium Home Appliance the 18 Year old stove is functioning as good as new. Viking read more

I've worked with Jeff and Elizabeth for several years when we were having episodic issues with our stove, and more recently with our refrigerator. When we called (we recently adopted a new born) we were frantic to make sure we had a functional fridge, as it broke during the recent heat wave. Despite being booked for a week, Jeff and Elizabeth found time for us between appointments the next day and didn't leave until they figured out the problem which another generic company had already misdiagnosed. Jeff and Elizabeth are incredibly responsive and go above and beyond to make sure that you get your (likely many) Viking appliance issues resolved. As service providers and people I can not recommend them more highly. read more

Jeff and Elizabeth are incredible! Fabulous customer service and attention to detail. I would recommend them for anyone with Viking appliances. read more

Viking repair - WOW, great service and Jeff was super friendly, fast, and took extra measures cleaning the oven glass while putting the door back together! Definitely will use them for any future business and recommend them for any Viking repairs!!! read more

Elizabeth does an excellent job with scheduling the job and keeps you informed via email. Jeff called to inform me when he would arrive; still within the estimated time. Jeff quickly discussed the symptoms and repaired the stove in about an hour. He also noticed one of the burners having trouble igniting quickly and made adjustments to it, as well as check the other burners. He is a master Viking technician and had all of the repair parts available. If you own a Viking, do not go for less. read more

We had an issue with our relatively new (five year) Viking microwave where the power worked but it wouldn't heat up. Based on the Yelp reviews we wanted to give them a shot and they were super helpful. It took a few days to get an appointment but when Jeff came, he was very friendly, knew exactly what the problem was and how to fix it and we were all set. We'd definitely recommend them for any Viking repairs. read more

Similar story as a couple of others. My Vikings ignitors wore out after 10 years and Jeff fixed them. Scheduling was easy, but they are very busy so it's a week+ out and he replaced the ignitors and did some tuning on the stove top and a reasonable cost. read more

Our 11 year old Viking range was in desperate need of long overdue service. I called Premium Home Appliance because the broiler hadn't been working for a few weeks, and I knew there were other problems. Jeff showed up precisely on time and in a little over an hour restored it to like new condition. He was amazing, had all the necessary parts on his truck and is one of the nicest technicians we've ever worked with. So it's broiled lamb chops for tonight, and big thumbs up for Jeff! Highly recommended for Viking repair. read more

technician jimmy, got the ice machine working after several others had tried. so i'm very pleased.

These are the professionals, the only place to go for Viking and the only authentic specialists for Viking in SF (I did my research). Not only did they get my 1990's era range in top shape, they also fixed a minor gas leak. They have all the amazing tools that PG&E have to detect gas - they really know their stuff. I was blown away by the professionalism and service they offered and am so happy that I'll have my range for years to come. Thank you, PHA for being so awesome and so knowledgable! read more

These guys are Viking certified and they know their stuff. I received a call back almost immediately after I left a message about making an appointment. It did take about two weeks to get an on the calendar (they are the only Viking pros in the area) but it was well worth it. Reminders were sent via text, super efficient and timely. The work was excellent. If you have a Viking, accept no substitute, go with PHA. read more

I rerently had some problems with my new Viking dishwasher and wrote in an e-mail request to Premium Home Appliance to schedule a repair. Becha was very responsive and almost received immediate respond to my e-mail and appintment date. In addition, she kept me informed of an earlier date and the repair was done early and with great quality. Jeff, also follow up with me on the status of the repair and gave good advice on how to best maintain the dishwasher. Overall, PHA was very responsive, attentive, the work is of high quality! read more

Elizabeth (wife) and Jeff (husband) run this business. Elizabeth is awesome with scheduling appointments and keeping us updated on time of arrival (via text). Jeff is know-all guy who comes on time, knows his stuff, and is very professional. He also knows some sign language (and that is awesome for Deaf clients like me). I have used them to repair both Viking stove and Viking washer at different times. I give them high 5 and would not hesitate to use them again. read more

On time. Fixed on the first visit. Highly knowledgeable and courteous.

Cyrus and Jimmy were awesome. They came more than prepared and fixed my Viking range way more quickly than I expected. They were polite, courteous, and funny. I wish I'd gotten a photo of Cyrus sitting criss cross on my kitchen floor with his arm around my young dog while he explained something to Jimmy. These guys know what they're doing and our old stove is in new working order! Totally recommend! read more

Plaudits for Elizabeth and Jeff, they are the best for service on Viking appliance. We greatly appreciate their service, the BEST! James and Geri Pitcher. Promptness or o call advising of any delay, Jeff explains important information, neat, customer focused and exhibit professional. We will recommend Premium Home Appliance, sincere appreciation. read more

We made an appointment for Jeff tocome over and service our Viking range. The person who answered the telephone was professional, gave us an appointment with a short wait time, and the cost of the service call. The day of the service, we were contacted and give an updated appointment within a fifteen minute window. Doesn't get any better than that. Jeff quickly spotted and repaired the problem with the range. He's the only one we'll use on our appliances. Great company! read more

He saved me so much money refurbishing my Viking stove. Great work and a fair price. I was going to purchase a new one and learned the old ones are better made. read more

They came (on time), They saw (immediately what was wrong with my Viking range), They conquered (the problem).

This was one of the best experiences I ever had with an appliance repair. Jeff Peterson and his wife own and operate Premium Home Appliance. their specialty is Viking appliances. jeff used to work for Viking and now he is the Viking authorized service technician for the Bay Area. I called for an appointment and I was scheduled in for the following morning. This was 2 days before Thanksgiving and I was so grateful for the quick turnaround. I was even sent a followup email to confirm the time of the appointment. Jeff Peterson and his wife are both competent, easy to work with and extremely professional. He had all the necessary parts to repair my Viking stove and he even made other adjustments to get everything in perfect condition. I could not be happier with this service. read more

They are very nice people who show up on time, consult with you to ensure you understand the issues and get things fixed quickly. We have a Viking refrigerator that has had 2 separate issues. Jeff corrected both for a very reasonable price. We've had 2 great experiences with them and highly recommend them! read more

Jeff made an in-home service call to repair a noisy Viking exhaust system. His office assistant (and wife as it turns out) was excellent with scheduling, following up, keeping us informed of delays, time of arrival, etc.. The repair was done quickly and pleasantly by Jeff. He figured out what was wrong (not a Viking problem as it turns out) and fixed it smoothly and quickly. He was done in 45 minutes. I would highly recommend Premium Home Appliance for Viking service in SF. read more

Jeff and Elizabeth are a superstar husband and wife team. They are honest people that know what they are doing. I am so appreciative of the work they did on our Viking oven, and Jeff went out of his way to make sure I was comfortable with the work that needed to be done. They are extremely professional, timely, efficient, and friendly. I wish all home repair businesses were this pleasant to work with! read more

I did not use Premium home for repair of my Viking refrigerator even though they are the authorized repair center for San Francisco. The person who answered the phone was extremely rude. I was trying to get her to give me some idea of their rates, or how much the repair would cost, given I was pretty sure what the problem was. She refused to answer my question. I asked again, still politely, and she hung up on me. They also do not have Saturday hours. read more