Found these guys via Yelp Projects and sent quote requests to five vendors. First vendor said they couldn't hook up the vent duct. Second vendor said they couldn't hook up the vent duct. I was starting to think that all these places had not given their staff elementary dryer 101 training. Finally got a message from Lily at First California Appliances. At first our appt was Sunday 12-2pm then it was switched to Monday 12-2pm. Was very convenient and they had a professional appointment system with reminders, which I appreciated. Alex showed up, very polite and professional. He quoted $225 to hook up the duct and troubleshoot the dryer. Yay! Within a half hour, Alex had the dryer back together and working great. Highly recommend this company! You can pay via Zelle which is so convenient. read more

Great communication. Texted to let me know time of arrival and then arrived on time. Jean was knowledgeable and helpful!

We had an issue with our dishwasher not working and called for a repair. We were surprised how fast we were able to get someone out to see what the problem was. Andy diagnosed the appliance with a broken latch but said it could be the panel too. To have the whole panel replaced with the latch would have been more than a new dishwasher. He suggested we pay the service fee and he'll get the part for the door latch. If the part doesn't fix the problem he would only charge us for the restocking fee and that would be it. Very fair, we both had to take a risk. I would recommend this company. read more

We had an excellent experience with this company and the technician, Jean. They responded quickly to my email as we had to fix our LG Washer ASAP. Jean came that very next day to evaluate the problem and was able to order new parts and fix it for us. The whole process was SUPER easy- from the scheduling, to able to reach them by text/email and their response times were very prompt. Jean was awesome, as was Andy who we communicated with via email. Thank you so much! read more

Andy, came out to the house on a service call. Diagnosed the problem quick, very little information as to what the issue was except for "throw it away" processed to say we washed too much or washed "shoe ware". After being told that was not the case, he proceeded to raise his voice more and more to the point of yelling saying that we were wrong and that's what we did. Nothing about the potential age of the washer or anything else. Never once explained how much it potentially could be to fix or that it wasn't worth it. 3 others besides the person that was yelled at, witnessed this. After leaving a review on thumb tack, I received a very passive aggressive and unprofessional response. I would highly suggest finding another person other then Andy to make service calls. read more

Andy who was sent out to our home to look at our washer was extremely rude immediately said we were washing shoes causing in not to spin and yelled at my mother for no reason to throw the washer away need to have people who have good customer service will not work with again!! read more

Our technician was extremely kind and professional. He explained everything before he did it. He fixed the leaking water in our refrigerator. We will definitely hire him again. Thank you. read more

First California Appliances - Appliances & Repair Near Me - San Francisco, California

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The service was great! Came on time and was very knowledgeable and professional. The refrigerator is now in perfect working condition.

Good communication, trouble shooting and solving the problem. Practical. I had another estimate that had me paying 2x for including unneeded work. Very prompt and easy online/phone app system for paying. BTW save yourself $$$ and avoid getting a Wolf. Yet because they're so pricey it's actually worth repairing. But $150 for a new knob?! I don't think so. Not the fault of this service provider. But if you go this direction, keep these folks on your speed dial. Would recommend and use again. read more

Andrew came to my home to repair my dryer that wasn't heating. He was very professional and did a diagnostic test. He let me know exactly what the issue was. He fixed my dryer within the hour. Very happy with his services and will call him if ever needed for other appliances. read more

I had water leaking into my dishwasher and the tech did a quick easy fix (tech just added a zip tie and that might have fixed our problem), probably about 10min. Was originally quoted $150 but later quoted/charged $120. However, the tech did not clean up after himself so my husband and I had to clean up the mess that was left over. Will give an update on the dishwasher after a few weeks. I left a 4 star because originally I asked for help with a leaking dishwasher. I didn't give a 5 star because of the left over mess. Thank you.. read more

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I had an intermittent problem with my Bosch washer. The water sometimes continues to fill and does not shut off, yikes! Luckily I manually turned it off and drained it to prevent flooding. I called First American and got an appointment immediately. Alex came by and at first was not seeing any issues. I explained to him that it was at the rinse cycle when it happened. He patiently performed the necessary steps to diagnose, and found that it happened only at the 2nd rinse cycle. He ordered the inlet valves and replaced them after the parts arrived. Alex is knowledgeable, efficient, friendly, and a great communicator. Thanks for sending the best. Happy New Year. read more

We are so glad we found First California Appliances! It was very easy to make the appointment online and the owner texted to confirm our appointment and was ready on time to fix our issue. He was extremely knowledgeable and personable, just an overall great guy and we felt very comfortable with him in our home. He even looked at our dryer that we are having trouble with and gave us some great ideas on how to fix some problems in our laundry room. I will keep calling First California Appliances on and recommending them to anyone! read more

They were knowledgeable, efficient, and reasonable. I will hire them again when the need arises.

Good communication. Showed up at agreed time and fixed the washer. Overall great job.

s First California Appliances was very professional in their interaction with us. They were very prompt, courteous, and dependable as far as scheduling was concerned and they expertly diagnosed the problem with our refrigerator. They were also very conscious of wearing protective masks and social distancing during their service calls to our place of residence. They even came and worked on a Sunday! I highly recommend them to anyone in need of appliance repair! A++++! Satoru Nakama San Francisco read more

We have a GE Cafe oven & induction cooktop. The induction cooktop stops working after 10 seconds. we had Jean that came to diagnose and possibly fix the cooktop. Jean arrived on time and meticulously disassembled the cooktop to reach the components. Jean diagnostic was a faulty chips that costs $1165. I decided not to go ahead with repair because of high price of the faulty component Jean was very understanding and polite. He reassembled the components and tested the oven. His service charge of $70 was reasonable for 45 minutes of precision work. if I decide to go ahead with repair, for sure I would call him back to fix the cooktop! read more

I messaged First California Appliances on a Friday evening for an oven repair just before 7pm, and I received a message back within 10 minutes. I was surprised since they were just closing. They offered several appointment times as early as Monday with 2-hour windows for service. On the day of the service call, the technician gave me a heads up via text that he'd be arriving in about 30 minutes. He was very polite and professional, and before entering the house, he put covers over his shoes (which is nice since we try not to wear outside shoes inside). Within 5 minutes or so, he was able to diagnose the problem (the igniter needed to be replaced). He had the part on his truck and had it replaced in no time, and now our 18-yr-old oven is as good as new! Price seemed fair, and I appreciate the prompt response and continued communication, especially when I constantly hear of another company nearby that won't even return calls. Overall, I was very impressed with the whole operation. They take credit cards, and I was able to receive my invoice via text while he was still standing here. They do all types of appliances, and I wouldn't hesitate to call them back the next time we need a repair. read more

My dryer hose disconnected earlier this week, leaving a thick fog in the house before my son realized he should probably turn it off. On top of that, my gas range was not lighting automatically and 2 of the 4 heads were clogged, with a weak flame. Enter First California Appliances: they responded quickly and got a technician to me within a very reasonable timeframe. Vick the technician was great: communicative, efficient and professional. The cost was fair and I am so happy to be using my stove and dryer again! read more

The technician charged $70 and after an hour of looking into the fridge, gave a diagnosis that was vague and a quote for repair for almost $1900.00. I spoke with Viking technicians online and it turns out to be at the most a $500 problem involving replacing a $50 sensor or at the most the evaporator fan unit for $200.00. Turns out to be a routine problem with most refrigerators, the defrost cycle malfunctions because of frost build up. These refrigerator repair guys are unethical and price gouging. For $70, the technician could have at least clearly explained the problem. It's not rocket science! read more

I had an issue with my furnace and called a few HVAC companies to request a quote. First California Appliances was the quickest and most efficient at scheduling a time to come see the issue. I also live on the coast and that wasn't an issue for them. They found the problem (blown up capacitor) within 30 minutes and were able to fix it right away. They were very professional, friendly and took the time to explain me how the furnace works and what to look for. They even gave me tips on what will possibly break soon given the age of my furnace and did not pressure me into selling me more things than what is necessary at the time. read more

Fast response and repair. Our dishwasher was leaking for couple days. We had checked it's not because of the water pipe. So we called FCA. They responded very soon and provided detailed information for us to understand what they will do and how much we are going to be charged. The tech, Jean, was excellent, professional and knowledgeable. He fixed our dishwasher perfectly. We will definitely recommend them to all our friends if they need any help. read more

I needed to have my washing machine repaired (it was leaking) so I contacted this company and Andy came to the house and diagnosed the problem as a faulty water valve assembly. Andy explained to me the problem and then placed an order for a replacement assembly. since this took part on Friday it was monday before the part was received and Andy came back and replaced the unit. Work was done excellently and as quickly as possible. The service was outstanding and Andy was excellent. The cost of repair was a huge savings over a new washing machine. read more

Was having issues with my washer & needed someone to look at it. Requested a quote & received a response promptly. Even when follow up was required, I received a response quickly. Better price for consultation than other places. Repair man came within the allotted time of my appointment & was very professional. Even though the diagnosis was not good, he was very honest & I was given choices. Would recommend First California Appliances. read more

I have a 5 to 6 year old Electrolux dryer that developed a loud squeak and intense vibration. Vick came and diagnosed the problem quite quickly and ended up installing a drum rotation repair kit. He came out and estimated on a Friday, and the repair was scheduled and completed on Tuesday. Vick was very professional, knowledgeable, and thorough. I will definitely call them again. read more

First California Appliances provided us fast and efficient repair of our central heating, starting with a very easy self-service scheduling system within Yelp. Andrew reached out to me and was very proactive in giving me updates, so I knew when to expect him. He quickly identified that the problem was with our dual control box and not the furnace, and immediately had a plan for acquiring the replacement and installing it. He got that replacement the same day, and surprisingly, was able to come back the next morning to install it. We now have heating again! Thank you Andrew and First California! read more

Responded quickly, came on time (actually early, but called first to arrange) and fixed our oven. Had the replacement part on hand. Repair completed in one visit. read more

I scheduled them late in the evening for an early morning appointment the next day and they responded to my request quickly and scheduled me in no problem. Their technician, Alex, was knowledgeable and took video to show me where my washer was leaking. Will definitely use them in the future for any appliance repairs I need! read more

The technician was super professional and was able to fix my dishwasher during the initial consultation, so the cost was really cheap. He didn't order any uneccesary parts or make any extra charges. Excellent service highly recommend! read more

Got a quick quote from the office and the technician came the same day as I called. Fixed my dryer on site. Price was reasonable and included warranty for labor and parts. Much appreciated! read more

They told me I needed a new gas furnace as they couldn't find the parts (gas valve) to repair the old one. I had another contractor look at it and it was simply the pilot light had gone out, no issue with the gas valve at all. Once the pilot light was resolved the unit was back up and running with no issues. read more

Set up an appointment for furnace repair and they quickly responded to set up a same day estimate between 3-5 PM. When 4:30 rolled around I asked for an update on whether the technician would arrive before 5 and was told the technician was stuck at a job and they would like to reschedule for the next day. Very discourteous and unprofessional. read more

Washer started to collect water in the drum. I sent a message out via Yelp to the business in the surrounding area, and First California Appliances was one of the few that responded. We needed the service done ASAP, and they were available the next day with a reasonable cost for the at-home diagnostic. Vick was super nice and was able to take care of the issue quickly. Also, the customer service from the initial email response, the over the phone set up of the appointment, to the communication regarding the appointment reminders and receipts...? Excellent!! read more

Andrew is great--responsive, reliable and good at fixing washers and dryers. First California also has good rates including a low appraisal fee. I highly recommend them! read more

Service was good, prompt and reasonably priced. I had a problem with a gas oven which they came out and fixed, safely and quickly. Well done, now I can get back to pandemic baking. read more

Appreciated the speed and ease of booking someone, that they volunteer the fact that their technicians are fully vaccinated (as opposed to dancing around the topic like other firms). Very professional intervention, kept me updated on their time of arrival, and ordered a missing part for us and came back to install it as soon as it was available. Fixed a 20+ year old oven and dishwasher without breaking a sweat. Recommended. read more

I had a good experience; they responded quickly to my Yelp request, were reasonably priced, communicative, and showed up when they said they would. I believe the fridge is a total loss, so only had them do the diagnostic call, but it was still a good experience as compared to their competitors read more

When we realized that our refrigerator was not working, it was stressful, urgent, and full of anxiety. The First California Appliances understood my frustration. They responded quickly. The technician arrived at my door step within 10 minutes. They only charge $70 for the service and would waive it if they could fix the problem. I am thankful for their understanding and their prompt and professional service. read more

Great experience getting my appliances repaired this week. During COVID shelter-in-place, all the home-cooking took a toll on the kitchen appliances. Andrew diagnosed the problems with the oven (temperature sensor dirty), the stove (1 gas burner needs a new valve), and refrigerator (broken control board). Andrew took care of the Oven (and even fixed the lower oven which we thought was broken for good) and fixed the fridge (plus put in a new light bulb and gave its vents a cleaning). We decided not to replace the gas valve. The diagnosis of the appliance problems was very thorough, and I felt like the cost was reasonable. Also, my dogs think Andrew is great and wanted to hang out in the kitchen working with him the whole time. read more

The repairman was on time, professional, observed COVID-19 protocols, and fixed our Miele dishwasher. He also gave us good advice on kitchen ranges and looked at our Miele laundry machine and dryer. I'll call Alex next time. read more